Crew was nice
Plane was delayed for 4 hours, should have given us miles or a voucher
Staff was ind and friendly. Generous
Wish there was better food. It was okay.
I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim.
Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport
My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me.
Flexibility in changing reservation at the last minute. Excellent service on board, good food.
Amesterdam airport employee was really rude
They stole my money
They have one line of executive class after the kitchen and toilet, is very noisy.
787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Tiny old cramped plane.
Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options
Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all.
Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.
The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
The crew was sick and one lady kept running to the bathroom?!? The plane was old...
I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!
Couldn’t sleep because the AC wasnt working. Most miserable flight my life
The AC wasn’t working it was the most miserable flight ever
One of the flight attendants was nice.
AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub.
Past was dry... It was the first time but changed my experience
Tiny seats. Very uncomfortable for 17 hours.
|Flights Arrive in||London Heathrow|
|Flights Depart from||Kalamazoo Intl|
|Airlines||United, KLM, British Airways, American Airlines|
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