Find cheap flights from Kentucky to Santiago
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|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$1,017||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Top 4 airlines serving Kentucky to Santiago Arturo Merino Benitez
Scores according to KAYAK customer reviews
Pros: "The crew was very courteous and friendly"
Cons: "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
Cons: "Seat wasn't comfortable"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Very smooth flight and friendly crew"
Cons: "Chairs really uncomfortable"
Pros: "The where very helpful"
Cons: "Cheerless stewards could perk up."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Cons: "Stop being LATE!!!!"
Cons: "WiFi didn't work"
Cons: "The seats were incredibly hard and uncomfortable."
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"
Pros: "Nothing more to say!"
Pros: "Everything was great everyone was fantastic. F"
Cons: "Seats very tight!"
Pros: "Friendly crew and on time flight"
Cons: "The pilot was a Daredevil"
Pros: "The flight attendant was nice."
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Loved how close the gates were"
Cons: "Customer service was lack luster..."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Cons: "Paid first class. Got served after people in coach."
Cons: "Flight was late by almost 2 hours!!!"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The food"
Cons: "No entertainment"
Pros: "All that one would want."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Nothing bad and nothing particularly good."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "on time, clean, prompt. no problem."
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Pros: "On Time"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Cons: "Having delayed flights"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "On time,smooth good servive"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Need to smile... I think crew, can not smile and don't want to talk."
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 6+ hr flight with alcohol included!! Will be flying with Copa again!"
Pros: "Not much"
Cons: "Arrived at gate and bridge was not installed at new gate in new part of airport. It took 45 min to find a portable gate so we could leave the plane."
Pros: "this was the first time I few business class on Copa. It was great!"
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Pros: "The crew was great!"
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Pros: "Nowadays people don’t treat others with a decent customer service"
Cons: "Flight attendants are not social, plain answers, no commitment to provide or exceed expectations"
Pros: "Everything was great"
Pros: "la atención en el vuelo"
Cons: "la comida"
Cons: "Punctuality. Flight was almost 3 hours late."
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Pros: "Good food froendly"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "Atención muy buena y cómodo el avión"
Pros: "Muy buena atención"
Cons: "En Panamá muy mala la atención y muy despotas"
Pros: "Everything was very efficient and everyone was very pleasant."
Cons: "Hours of delay to departure after crowded boarding with passengers in a small room. No individual entertainment at all, even if we wanted to use our own device. Priority luggage came after non-priority luggage. Broken luggage. No food for our baby at all. Crew refused to give us one more meal."
Pros: "Victor was wonderful and took care of everyone’s requests with a smile. He worked very hard the whole trip even when not in our view. I also can’t remember a time that I’ve seen a steward deliver the Safety demonstration with such care."
Pros: "There was food served! Unexpected surprise."
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "Flight Attendants friendly."
Cons: "Ticketing Agent at the counter that issued Boarding Pass was horrible. She extremely slow and inconsiderate of my time and many other customers waiting behind me. She was busy talking on her cell phone and socializing causing the lines to get longer and longer. She also allowed other customers to just walk up to counters and start long conversations with her while I waited in line to get my Boarding Pass. She needs to be Trained on Customer Service Efficiency."
Pros: "The staff were very friendly. My flights were on time. Check in was easy."
Pros: "I liked the food and staff."
Cons: "I did not like that the seats were a bit uncomfortable."
Pros: "We left on time and the crew was very nice and professional."
Cons: "The seats were not very comfortable for business. I liked the width and extra space but the seats and headrest were hard."
Pros: "This was a good flight. There are more business-like type travelers in the morning and traffic to the airport runs smoothly so early in the morning."
Cons: "My flight was fine and the time seemed to go by quickly."
Pros: "The food"
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Pros: "They're a frud"
Cons: "There customer service sucks"
Pros: "Being on time for boarding and having a pleasant service is part of Copa succesful strategy for making PANAMÁ Tocumen hub a very succesful option for flying to LATAM and the Caribbean."
Pros: "LOVED the individual TV's on each seat"
Pros: "Somewhat inexpensive fare and flight times mostly convenient."
Cons: "Service is terrible if you look Asian and don’t speak Spanish, but, if you look Caucasian, it won’t matter if you speak the language or not."
Pros: "Everyone was very friendly and kind to help us out. They treated us like royalty because we missed our connecting flight"
Cons: "We got reprimanded because of our bigger crowd, but once we got in order everything was fine."
Cons: "Flying Exonomy on such a long flight"
Pros: "Tve crew on the aircraft. Is ver friendly"
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Cons: "We sat in the plane on the runway for almost an hour and a half before finally taking off."
Pros: "The worst airline I've flown in the last few years. Made a string of mistakes and errors and showed a lack of customer service typical of anything central american. 1 Canceled a wrong flight of mine 2 Gave me wrong tickets 3 Wanted to charge me to wait stand by after admitting to their own error 4 Were continually rude and or unhelpful with a repeated lack of useful or relevant information to help me make informed decisions. There are many quality airlines out there and this is not one of them. Having flown a bit to central and south america over the past few seasons, there are no shortage of airlines worth the money that provide a positive flying experience."
Pros: "The food The service"
Pros: "good food"
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Pros: "The flight crew are pleasant, and service is good. On flights from Central America, i.e. Panama to Florida, for instance, Copa allows 2 bags per passenger, whereas other airlines may charge baggage fees for even 1 bag. Things are always changing, but they've had generous baggage policies. We appreciate that."
Cons: "Re: Copa in general, if you need to cancel or change, they make you wait 8 weeks to get your refund; so you have to keep checking your credit card statement until you get the refund. A real headache. For some reason, we always have problems with our online check-in on Copa. The Copa check-in personnel are mystified when we tell then that, but nothing changes. We seem destined to have to check in at the counter as online check-in doesn't work for us."
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Cons: "My baggage did not arrive in Quito until 2.5 days later. Apparently it did not leave Panama with my flight."
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Cons: "Flight and crew scheduled on time, better service and compensation for wasted time."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Cons: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Cons: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pros: "Friendly crew, excellent food options, very clean cabin."
Cons: "I had to pay for water."
Cons: "Pushy crowd.."
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Pros: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
Pros: "Flight was delayed 3hrs, no fault of the flight crew or airline but incredibly annoying. amd the person next to me reeked of onions and I couldn’t shake the smell for the entire flight."
Pros: "Staff were nice enough."
Cons: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Pros: "High end entertainment system."
Cons: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Pros: "Great service."
Cons: "Coach seating is too tight"
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "The crew were friendly and did their job effectively"
Cons: "Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind"
Pros: "Everything was very adequate, nothing special about this flight."
Cons: "Takeoff was delayed about 35 minutes just due to traffic on the runway. Out of all the flights on our international trip, the only issues we experienced were with American airports. You would think an issue like this would be readily solved by foreplanning, but instead we sat on the tarmac just waiting for our turn to take off. Some form of entertainment on the plane would've been nice. Or at least a place to charge electronics. Our bags arrived at our destination before we did, and although I immediately received a text alerting me to this fact, I was dismayed to find out they were in an entirely different terminal of the DFW airport. After 24 hours of travel and very little sleep, instead of just walking off the plane and retrieving our bags, our group of 20 weary souls had to first determine where our luggage was, catch a bus to a different terminal ( because of the size of our group we couldn't all fit on the first bus, so had to wait for the second bus), and then track down our bags. American Airlines did absolutely nothing to help make this experience any easier for us. Five of our party were in wheelchairs due to various levels of exhaustion or ailment, and all we were told is "I'm sorry but there's nothing we can do." This little adventure delayed us about an hour."
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Cons: "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
Cons: "You overbooked the flight"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "My flight was first class."
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "I had a great experience flying with American Airlines thank you.. the flights were on time great customer service."
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Cons: "No Wi-Fi"
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Pros: "Good crew"
Cons: "No wifi"
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Pros: "Movies and drinks"
Cons: "More frequent service"
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "No food"
Cons: "No food"
Pros: "On time departure & arrival"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "They did allow myself and children to board earlier 5/4."
Pros: "Slept through most of the flight."
Pros: "Flight was on time."
Cons: "Long flights should have something edible."
Pros: "Fast & efficient"
Cons: "Not much"
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "The delay!!!"
Cons: "Cancelled the flight two hours before departure. Weren't apologetic."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Pros: "Plenty of room in the seats"
Pros: "Polite and friendly staff."
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Pros: "Delayed 3 hours"
Cons: "Lack of customer service response to help initially with rebooking"
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Cons: "Last row - very large man that should have needed two seats !"
Cons: "More leg room"
Cons: "Had to rent a car at LAX in order to actually make it home to San Diego. Also had to go home without any of my luggage ..."
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "On time!"
Cons: "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
Pros: "The space and complimentary drinks."
Cons: "The boarding process was not organized."
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Pros: "the flight was fine, not too turbulent,"
Cons: "the amount of space was limiting on the return flight, I'm 5'11" and its just not enough room."
Pros: "service was great"
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "The piolets and staff were kimd"
Cons: "The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning."
Pros: "no food in first class that what I get for 5hours in texas with out my O2"
Pros: "It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service."
Cons: "We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal."
Pros: "The flight attendants were great!"
Cons: "If you can tell that overhead storage space is going to be full so much as to pass out the green tags to check at the gate, why not just insist upon it? Instead of making me walk all the way to the back of the airplane and then having to walk all the way back to the front with the bag. Not everyone is familiar with all of your procedures without any explanation for them."