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Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner.

The Flight Attendant!

That I thought it was a deal compared to delta

Hidden cost, charged extra for everything. Carry on bag 55.00. Really????? Security took over an hour. I could of flown delta for about the same price and not felt scammed.

I work all day so I booked the 7:55pm flight. Kayak sent me to priceline and I booked. I fly spirit all the time and usually they are helpful and accommodating when it comes to things getting messed up. Not this time.

When I received the conformation it said 11:30am departure. So obviously I was not able to get on that flight. The only other flight I could get on was the next day at 11:30am which was an additional $140. I obviously declined and bought a separate flight on American at 5am in order to get to my conference on time. Jacob Ribich Jribich@yahoo.com

I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.

I paid extra to ride with you all rather than some of the other domestic airlines. Well worth it. I love the atmosphere in your planes.

The crew was excellent which is not common on American.

I had a first class ticket and the plane was a mid to small size plane with executive coach seats. There was no entertainment. Dirty arm rest and partitions. The plane needed to be vacuumed and cleaned.

Excellent

No recline on seat 20f

Literally nothing. I hate spirit airlines and will never fly with them again.

That I'd be charged more than the price of the ticket to cancel and/or change my flight. I waited 30 minutes talking in circles to someone on the phone explaining there was a basic human error made ON BOTH ENDS but they REFUSED to help me out. I fly close to 100,000 miles a year and none of those will be flown with spirit ever again.

Give free movies!

-SEATS ARE COMFORTABLE, LIKE THE TVs. -BOARDING WAS EXPEDITIOUS.

-SELECTION OF ENTERTAINMENT WAS LIMITED. -SNACKS WERE EXPENSIVE.

Online services

Security lines

great gate personnel

late times loading and taking off

The staff was very courtesy impolite did their job well

Plane from Vegas was delayed which caused me to be late for my connecting flight in Dallas which caused me to have to fly to Alanna and have a six hour layover then get to Cleveland and my baggage was still in Dallas that was a problem thing get my luggage until the next day.

price

seats

Both of my flights there and back were delayed. It wasn't like there was any weather issues..it was inconvenient and there was no heads up

What a great experience. Comfortable, mood lighting, efficient crew.

Not enough partners in their frequent flyer program

Smoothest Flight fast,, confident, comfortable. Think I'll take the "Red Eye' more often. Thanks Spirit"

I was given an Exit seat.

Most people like the window seat because you can lean against it to sleep. On Spirit, the window is too far away to comfortably lean over. And you'll hurt your back to lean down to see the view through the window.