Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The Male flight attendant was rather rude"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "On time"
Cons: "Small air craft"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
Pros: "Tv s food drink seat size"
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Entertainment and screens were awesome - worked perfectly"
Cons: "Should have weight limit for people taking up one seat. I was squashed with her hanging over me"
Cons: "Late going down to Vegas and late coming home from Vegas."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "The entertainment available during the flight"
Cons: "Seat comfort"
Cons: "Everything was good..."
Pros: "The check in was really smooth and fast. The crew was amazing."
Pros: "Nothing as such. This is 2nd time we were flying Sun Country & both times faced delayed departure & delayed baggage."
Cons: "Many in fact."
Pros: "The plane was sort of clean."
Cons: "Cleaner plane, more comfortable seating, smoother landings, climate controlled interior (so hot)."
Cons: "There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight."
Pros: "Overall the experience was ok. The planes were clean. and the crew was nice and helpful."
Cons: "Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin."
Pros: "Quick check in, quick boarding"
Cons: "Flight was delayed by 2 hours with no explanation. No beverage or snacks offered. Charged extra for carry on bags/personal items. Waited just under 2 hours for our bags when we arrived. Sun Country will never get my Buisness again."
Pros: "The crew was amazing"
Cons: "5 hours delayed. But offered $15 food/Bev voucher and then $100 flight voucher for next time travel."
Pros: "New seats, pleasant crew"
Cons: "Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers."
Pros: "Love the staff...very friendly!"
Cons: "A perfect flight!"
Cons: "I’ve never experienced a landing like that before, I was so scared. Then to top it off no one addressed it."
Pros: "I didnt like much. It got me from point a to point b safely and that's the only positive thing I can say."
Cons: "My luggage was lost on a direct flight from Dallas to Las Vegas. There was no urgency in finding my bag and it has been nearly impossible to get anyone on the phone. 4 days after my flight and we still have no bag. We had to buy all new clothes, toiletry items and luggage while on our trip. Thankfully we had enough funds to do so or else we would have had to wear the same clothes for 4 days! The flights were late both ways. The overall experience was absolutely horrible."
Cons: "Worst turbulence ride ever, seriously"
Cons: "The flight did not leave on time into Las Vegas. Sun country had no update until the flight departed the gate"
Cons: "My disappointment was not with sun county I’ve always had great fights on sun country it’s with the company I booked it with price line , do to the recent shootings in vagus I canceled it because of my fears , and was told I would not be able to use at a later time nor would get my money back so that’s for asking."
Pros: "Decent airplane and leg room if you are not a large person, good crew, on time, easy check in."
Cons: "Seated next to a rather large woman whose hips made it impossible to put the arm rest down. I spent the entire 3 hour flight squashed to one side as her hip and butt flowed into my seat. The fact that I was in an isle seat in the last row and being shoved from my seat meant that every crew member or passenger headed to lav in back slammed into me constantly."
Pros: "I lost my flight and they found another one right after for me ! They were really nice !"
Pros: "fast flights…Pilots get you there fast and to the gates!! Very accommodating for families with lap infants….made my wife very happy"
Cons: "I would like to have a tv screen at my seat instead of purchasing a tablet that doesn't even have live TV options…… I missed the NBA Finals Game 5 because of this….."
Pros: "Crew is perfectly wonderful and I love the hometown vibe of this airline and fly as often as I can (can't beat the terminal vs. the large one next door!)"
Cons: "There is no reason for the loud speakers to be SO LOUD during announcements. Talk about disruptive, and ear-piercing volume. Please, for all of our ears, (and yours) TURN THEM DOWN."
Pros: "The flight, the service, the entire experience!! All good!"
Cons: "All of the overhead compartments were filled and we had to exit the plane, then check our bags. Took an extra 20 mins on a red-eye flight."
Pros: "Flight times were great for a last minute family emergency!"
Cons: "Plane was slightly delayed"
Pros: "Everything went smoothly and efficiently. No complaint."
Pros: "Very helpful for our hockey team of 12 ladies. Thank you. I choose flights based on least expensive, therefore I don't expect frills. That being said, I got what I expected, and am not disappointed, and would definitely choose Sun Country again. But I can't say that comfort, food or entertainment were "excellent"."
Pros: "I liked everything, specially how one of the pilots came to greet all the passengers personally. What I did not like is that I bought some drinks and snacks and did not get a receipt from the flight attendant. But overall great service and on time!"
Pros: "Smooth flight.That's it."
Cons: "Delays with no information on new ETA or boarding time. Small uncomfortable seats, no complimentary entertainment like on other airlines such as delta. No complimentary food. Front half of plane is now an additional charge. Boarding from the front of the plane takes much longer."
Cons: "Held over an hour on both flights to fix mechanical problems on these very old planes..i won't be flying again"
Pros: "Only the price and was not that cheap after addn fees."
Cons: "Boarding strategy leaves rows 11-20 without over head space. No one puts their "non-rollerboard" under their seat so now under the seat is empty and heavy roller boards have no space."
Pros: "The crew were courteous and professional."
Cons: "Sun Country does not have enough overhead bin space as they asked for people to check their carry on luggage so they had space. All they served was drinks with no peanuts, crackers, chips or anything. The plane was cramped and if you sat next to an overweight passenger, their body would hang into your seat space. The plane had no place to plug ear buds into for music, no movie, and no entertainment whatsoever unless you paid for it. Evidently, you get what you pay for. The airline has good prices, but you don't get much except transported to where you want to go."
Pros: "Got everyone in early and left the gate before planned. I like flights that can stick to a schedule!!"
Pros: "The crew made the entire flight a worth while experience. Everyone was professional and personal. I will definitely keep using your service. Lamont Smith Eagan, MN"
Cons: "No steak and lobster. Not enough to make mention of."
Pros: "Flight was underbooked, leaving seats open so passengers could stretch out on the red eye flight. Everyone was very happy"
Pros: "Quiet, not bothered by crew. Arrived very close to on time"
Cons: "Seat wouldn't stay reclined"
Pros: "departing and arriving to a small airport (Mpls)"
Cons: "Did not like that we couldn't print boarding passes from home. Had to check in at counter. On return trip, an overnight trip, we were told that there were no seats together so paid for exit row tickets. In flight there were plenty of seats empty. A passenger from somewhere else used ALL 3 of the exit rows seats in front of us to lay down and sleep. They did NOT pay for those seats. We did. No snacks offered. Calling Sun Country, the hold time was more than an hour."
Pros: "I liked the fact that I could board first with my disability."
Cons: "I did'nt like the lack of leg room and I was very uncomfortable."
Pros: "Speed of boarding, staff both at the gate and on the flight."
Cons: "No ability to check in 24 hrs and gain a seat assignment before the flight with out a fee. No mobile app to upload boarding pass."
Pros: "Pleasant attendants"
Cons: "We paid for upgrade on seats and priority boarding, but we boarded as usual and had regular seats with no leg room. Our flight to Vegas was worse than the trip home. The attendants on the flight to Vegas were very poor, no smiles or pleasantries at all."
Pros: "It was s normal flight. No frills."
Cons: "A pretzel would have been nice"
Pros: "The boarding process was fast."
Cons: "I had the worst experience ever on the plane. I was in the middle seat which does not usually bother me since I am a very small person. But i was stuck between two very overweight individuals who were traveling together and purposely sit in the same row but have someone put in the middle. Between the two of them I only had half of a seat left! Both of them were too big and were falling into my seat. It was the WORST plane ride experience ever, and the flight was sold out so I was stuck with no option. I should NOT have to pay for a whole seat if I only get to use half and am smooshed by two very huge overweight people that I asked if they would sit next to each other and they refused. It is 100% unfair and the lack of options from the crew was also not helpful."
Pros: "Boarding, seating, flight was early into destination"
Cons: "Not enough seat space, when to board was confusing"
Cons: "My partner and I didnt get to sit together and they couldn't move us around. The gentleman flight serverwas rude and Walked briskly and hit my leg a few times. The people around us were very large and I couldnt put down the arm divider and the overweight women in front of me had to recline her seat to fit which left me less room for the flight. Overweight people should have to pay for two tickets or ride a bus"
Pros: "I was able to easily find how to contact SunCountry to try and get the backpack, if found."
Cons: "I left a voice message on the line and also sent an email, but have had no response to my inquiry regarding the lost article. I have been calling without resolve. 715-579-1880 is my return phone number"
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Cons: "no food at all"
Cons: "Better customer service, no delays, respect for customers"
Cons: "Nothing. Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "that i finally came home"
Pros: "It was finally on time."
Cons: "Being given the, “run around” by American Airlines."
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Cons: "The flight attendants were Garbade"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Staff was friendly and courteous. Arrived early."
Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."
Pros: "Better than united. Customer service is awesome"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Cons: "Bathroom didn't work, flight late, no air conditioner, rude staff"
Pros: "I slept the whole way!"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Pros: "Everything was very professional."
Pros: "We had a really nice crew."
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "They could have not been 8hrs late"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Cons: "Hsve to pay for drinks & snacks"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Cons: "my Luggage did not make it to Reno."
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "No Delays All went smooth & arrived early!"
Cons: "Ground personnel"
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Cons: "Flight was delayed for hours then canceled"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "The speed"
Cons: "Leg room"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "Friendly crew"
Cons: "Plane seemed very old. Seating was cramped and uncomfortable. Add on fees for everything."
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Cons: "That you guys so tight that would not even offer free water....."
Cons: "No exchange available"
Pros: "Paperless boarding was awesome and FREE, no flumbing for boarding passes at TSA or terminal gate. There was no entertianment on this short flight and I didn't buying any food or drinks so I have no rating for this section. To my surprized I was able to purchase Show tickets at a great discount on board only, very cool! Flight was on time both ways! Seat Confront was tight but the website made it clear the seating would be on selected seats and since I didnt pay for the upgraded seating you get what you pay for."
Cons: "The on-line section process was challenging to purchase tickets, not real user friendly had to keep going out of the site and back in again and then after payment was complete the baggage section was incorrect so it had to be fixed at baggage checkin, the baggage fees are cheaper on-line verses at the terminal but max weight was 40lbs the industry standard is 50lb. Didnt like having all the extra fees. All in all there was still a big saving as to going directly to SW Airlines"
Cons: "My row of seats was completely skipped when they were handing out refreshments."
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Cons: "All I have to say is 2 HOURS LATE!"
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Just a great flight and service. Super happy for getting home early!"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Cons: "Our flight was delayed and there was a really long line of passengers trying to switch connecting flights. There were two women working at the counter. One of their shifts was over. She called her manager and said she was willing to work later to handle the crowd, but the manager does not want to pay overtime so she was told to leave. So one woman was left to handle the massive line all by herself. I stood in line over two hours. I believe if someone is willing to help out that would have been the best solution."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Nothing. Plane was late."
Cons: "Everything. Rude crew. Not allowed to use restroom."
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "The crew was very professional and caring."
Pros: "I slept the whole way."
Pros: "I enjoyed the upgrade in my seating"
Pros: "Not much"
Cons: "My flight from Las Vegas to San Fran was scheduled for 0756. Everyone boarded the aircraft the we were pushed on to the tarmac and sat for 1 hr. Normally this wouldn't be a huge issue, but I had a connecting international flight which I missed boarding for. Consequently, I had to spend the night in San Fran which was not compensated by the airline, and I was forced to miss a business rendezvous I had arranged."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Pros: "Departed on time and arrived early."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Pros: "Friendly atmosphere, comfortable, friendly"
Pros: "Illy coffee & Tapas"
Cons: "Everything was great!"
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "The flight was rerouted due to the blizzard, but the staff made it very pleasant and easy to make it to my destination on time."
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Excellent service. I love Kayak is the best!"
Cons: "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"
Pros: "I was feeling sick and the attendant really went out f their way to make me feel at ease"
Cons: "I wish there was better edible snacks"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Pros: "Cleanliness of plane"