Cons: "You get what you paid, but on comfort it’s 0"
Cons: "No snacks , no even water in an almost 4 hr flight . The flight tenders can be a little rude . Really uncomfortable travel . I won’t use Frontier anymore , first time I flight with Frontier, thanks for the experience, never again . They should make an effort for a better customer service"
Pros: "Pilots. Stewardesses."
Cons: "The fact the seats dont recline really makes the trip uncomfortable. I suggest you take the red eye so you can just sleep and try and forget about it."
Pros: "The design of the seats"
Cons: "The staff did not work they sat in the back of the plane the whole time talking about other employees captains and how dissatisfied they are with the shifts that they work etc. The crew even had passengers move from the back row 30 so they could have a place to sit in the back of the plane ."
Cons: "Uncomfortable & cramed seats.costly baggage charges.charging for in flight softdrinks and snacks. Will not fly or recommend frontier."
Cons: "Crew talked very loud in the back during the whole flight. About other employees, crew and personal stories very unprofessional."
Pros: "Efficiency in check in and boarding."
Cons: "Loud passengers. Very uncomfortable seats. Low room."
Cons: "Very uncomfortable seats and no entertainment"
Pros: "The price was fair and the flight was direct."
Cons: "The seats are uncomfortable, charge per seat, charge per bag, charge per drink."
Pros: "What was there not to like. Flight was affordable, on time and landed early. No issues with check in or baggage pick up."
Pros: "Wow. I will never fly with these clowns again. Plane was delayed 3 hours, a quick walk past the surrounding gates showed that every Frontier flight was delayed by several hours. We were coming out of Vegas, so no bad weather to speak of. Seats were buckets for people, tray table was made for a phone, computer was literally to big to fit on it. $40 for carry on bags! Checked bags cost $35. A small backpack is free but that's it. Crew was nice, the only positive that can be said for this airline."
Cons: "The entire staff to and from my destination was unacceptably rude and unprofessional. I have never seen an airline employed by so many people with an outrageous amount of attitude and distaste in working in customer service. By far my worst experience flying."
Pros: "Friendly crew, on time service."
Cons: "For long trip, airplane has not very comfortable seats."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Pros: "The seats of the plan were needless to say rediculously uncomfortable. If there was a possibility to rate in the negatives that is what I would rate it. Entertainment shouldn't even be a category in this survey because there's absolutely no entertainment. The staff was the only pleasant part of the whole experience. Then let's not even start that we waited an eternity for our bags even though no other conveyor was being used... Unacceptable."
Pros: "Left on time. Arrived early."
Cons: "Pay for wverything as extra so lower fare is not real."
Pros: "Great plan, great service"
Cons: "Everything is extra. THERE ARE HIDDEN COSTS. Carry on bags are $50 each way! Chips are $6!! Soda $3.. Pick your own seats is another $30 - $50! The extras ended up doubling the flight costs."
Cons: "After boarding, all passengers were forced to get back off the plane with their bags because they crew failed to check the tire presure before allowing passengers on. This took about 2 hours to fix before we were allowed back on. Most restaurants had closed by that time, and we received nothing on the plane or anything to make up for it. This was my worst flight experience of all time."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Pros: "The price"
Cons: "The fact we have to pay for everything including a beverage. If I compare it to other flight might as well pay more for the convenience"
Cons: "The flight was cancelled. Passengers slept on the floor at LV airport. Compensation provided - 10 dollars!!!"
Pros: "Less announcements for a night time flight."
Cons: "Cabin attendants busy in chit-chatting amongst themselves after takeoff instead of serving passengers. To cry out lound, people want to sleep after a quick round of drinks-food service. It took them atleast 35-40 minutes to start the inflight service. In between I had to go to the aft galley to remind them that I can't be waiting forever for a stupid drink so that I can sleep, but they sent me back coldly saying that they shall start it soon. What a rubbish!!!"
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Pros: "There was nothing I liked about this flight. Friendly crew, that's about it."
Cons: "Very cramped seats. They do not recline. Not good."
Pros: "The flight was in time and all o.k. but be carefull they sale you a low price ticket and them you will pay extra for your seat, carry on and every thing else !"
Cons: "Flights was on time ."
Pros: "Crew were really nice"
Cons: "Seats were bad...very bad. Everything else was pay for. So no water/food/etc"
Cons: "I am a big guy and the seats, even the exit row seats, are very small. I also do not like being nickel and dimed. I understand charging for food and checked bags, but $40 for a carry-on is ridiculous!"
Cons: "Paid an extra to get a extra leg room and recliner ($50) when I did the check in... got there yes I had the extra leg space but the seats wasn't reclining the way they advertise... plus no curtain to block the work area from the passengers, a overnight flight with the lights in your face was impossible to sleep."
Cons: "The most uncomfortable seats of any plane I ever flown on. Also, it was an overnight flight and we were hoping to sleep but the flight attendants stood behind us in the galley having loud personal conversation almost the entire 4 hours. Between the ridiculously uncomfortable seats and the loud conversation of the crew it was miserable."
Pros: "I liked the price although you may as well add $50-$60 to each purchase."
Cons: "Seats did not recline in the slightest for a 5+ hour trip. They charged for anything and everything except a cub of luke warm water."
Cons: "Flight was Late both ways!"
Cons: "Every thing!!! The flight was horrible!! The service was disaster"
Cons: "The prices are looks cheap, but after you all the extras it comes up even more expensive then any other airlines, but it still a cheap company. The seats are extremely uncomfortable, not adjustable at all! No food, no drinks even for a 5 hours flight. The carry on bag is $45! Stay away!!!"
Cons: "Seats don't recline not pillow or blankets on an over night flight two Ana half hour delay for no apparent reason rude flight attendents"
Pros: "Crew was nice"
Cons: "plane comfort is the worst ever . Boarded and didn't take off till three hours later .. No free snacks"
Pros: "Male steward was hilarious"
Cons: "Seats DO NOT RECLINE on a 5 hour flight! $5 for a soda, no in-flight entertainment, $40 for checked in luggage, $44 for carry-on luggage. Nickel & dime you on everything. I'd rather pay a bit more in fare and get what you get on other non-budget airlines. This is scraping the bottom of the barrel."
Cons: "such an uncomfortable flight. do not recommend for overnight"
Pros: "Peaceful flight"
Cons: "3 hours delay, no refreshments"
Pros: "I liked that boarding was quick."
Cons: "I did not like the fact that you have to pay for everything. Your flights are so cheap that I should have to pay for carry ons and my own seat. Snacks and drinks are all paid as well. This is exactly what I don't like about spirit."
Cons: "seats are hard plastic do not recline. Wish the CEO had to sit in these seats for a few hours a day."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Pros: "Not much"
Cons: "The lady at the counter was rude. The chairs where so bad I ended up with back pains for days. I undestand its a low fare airline but this airline takes it to the extreme."
Pros: "My first time flying with Frontier. Staff was freindly, we departed and landed on time."
Cons: "They lost my bag on a direct flight from Vegas to Miami. It has been 24hrs, and I can not get Frontier airlines to even call me back. I Would not recommend Frontier to anyone."
Pros: "Bad service bad Airlines not comfortable... they charge $4 0 for carry on"
Pros: "Nothing. The flight was terrible."
Cons: "The worst part of the trip was at the end when they kept us trapped inside of the plane for 1 hour and a half because they didn't have a gate assigned. I think the seats were the worst seats I've ever experience , not reclinable, super thin, and super unconfortable."
Cons: "Hardest most uncomfortable seats ever!"
Pros: "I enjoyed nothing"
Cons: "Terrible airline, incompetence abounds"
Pros: "Did the job Arrived and departed on time"
Cons: "Not suitable for longer flights (5+ hrs)"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Pros: "New planes"
Cons: "No free water"
Cons: "After boarding the airplane, all of customers were asked to leave the airplane and waited over 2 hours to board the airplane again. The arrival time scheduled was 11:00 pm but actually arrived after 2:00 am."
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "I love the comedy flight attendant!!!"
Cons: "Major delay - ended up switching flights for the following day."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Pros: "I upgraded to the big seat which is a must when flying with Spirit."
Cons: "During the last hour of the flight, I was woken up by a gut wrenching stench. I'm seated in row 1 and look up and this male is wiping himself down with paper towels, at first I thought he threw up all over himself, the smell became so bad everyone was coughing, gagging. The flight attendants started soaking the air with a harsh air freshener. Then the man started spraying the inside of a duffel bag with the spray. The flight attendant bent over and said his duffel bag is full of puppies! Wow. Why would he be allowed to bring that on a 5.30 hour flight. Then he's soaking these pups with air freshener. I was sick to my stomach. The only thing this guy was worried about was his new sneakers. Pathetic excuse of a human being. I still feel sick, and my throat hoarse from the smell of chemicals."
Pros: "Flight left on time"
Cons: "staff was not professional nor helpful. baggage fee is outrageous for carry on."
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Cons: "long bag drop line and argumentive customers fighting and causing a scene."
Cons: "Delay, delay and more delay to get back to Oakland. I DO NOT recommend this airline if you have a scheduled meeting. You won't get there on time. Use other airlines"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Cons: "Always late always delays to fuel plane"
Cons: "Never got to Vegas because Spirit cancelled my flight w no alternative"
Pros: "The crew was very nice, jovial, made a lot of jokes and kept it light. The airplane, upon boarding, was clean. That's the best I can say about Spirit."
Cons: "Spirit has lower costs, but at a price. To check a bag is another $50, and $55 to carry it on, and while you can get discounts on this if you sign up to be an awards member with Spirit and manage it PRIOR to your flight, this was not explained anywhere in my original booking. Food and beverages are SO overpriced - it's clearly a major profit center for Spirit. The plane was not comfortable. Very tightly crowded, seats do not recline, no back pockets for storage, no entertainment or WiFi - bare bones comfort. At the Las Vegas airport, we waited in line to check our bags at the Spirit counter (the only option for bag checking) after signing in at the Kiosk for over 40 minutes, and at 45 minutes until our flight was about to take off, finally took our boarding passes so we could go through Security. If Security had been busy, we would have missed our flight. This was NOT handled well as they kept calling other flights to "jump" the line. Basically, Spirit touts a lower-cost airline for a small downgrade in comfort. In reality, it is a very SLIGHTLY lower-cost airline with a major downgrade in convenience and comfort. I will not be selecting Spirit again."
Pros: "Nothing! Spirit airlines is the worst!"
Cons: "They canceled my flight without warning and did not notify me until I was checking in. They stated I should have received an email. Email didn't come until 0820 for a flight due to leave at 0835. No other flights availiable that day? It was 0630 when I was checking in! Unwilling to give partial refund to allow me to fly home with them and just purchase a one way ticket with another airline. Avoid at all cost. Their cheap tickets aren't worth the hassle! Will never book with them again!"
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Pros: "The pilot handled the plane expertly"
Cons: "Paying for beverage and luggage"
Cons: "Personal baggage size is too small even for a day's trip."
Pros: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Pros: "I have severe back issues and wad unable to lift my carry on into the overhead bin. I asked one of the flight attendants for some assistance. And for lack of a better word or expression, she gave me what can only be described as "stank face." She rolled her eyes and actually let out an audible sigh before grabbing the bag from my hands and shoving it into the bin, then walked away without so much as a word. I attempted to thank her and got no response, she just turned and walked away. I can say with all honesty that i have never been treated so rudely on any other airline."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Quick easy boarding ...comfortable seating"
Pros: "Flight attendants were not friendly AT ALL. Baggage fees were highway robbery. Charging for a carry on?! Charging an extra $55 for a bag 3 pounds over the 40 pound limit?! Absolutely ridiculous. Never. Again."
Pros: "Awful. Just awful."
Pros: "Nothing at all. All of the general staff was horrible and I dare say ghetto."
Cons: "The flights policies. The staff. When I got there I went to check in to a kiosk, it read arrow and directed me to the airline desk. There I was.charged $55 to carry on my bag. The plan was to check in and pay for my bag at the kiosk which would have been $21 instead of $55. For their troubles, I supposed. What a rip off. Then on my boarding pass they put 0 bags where I was then asked for $100 fee to check my carry on at the gate. Why would they put 0 bags?!?! Thank God I had my receipt with me and I dodged that extra expense. The staff was so rude. Worst flight experience of my life! They make TSA look great."
Pros: "Staff was great!!!"
Cons: "Would like a little more room in the seats.. don't really like eating my knees for lunch.. paying for a seat after already paid for your flight is ridiculous.. also, paying $50.00 for check bags and $55 for a carry on is outrageous.. oh and 1 more thing.. no free beverages.. Really.. Come on.. $3.00 for a Coke or water??? Really??? The flights are cheap, but they stick it to you with there added fees as mentioned above!!!"
Cons: "There was a scuffle on our flight. The stewardess had no clue how to properly handle the situation so we ended up leaving the airport very late. Spirit also nickel and dimes you anywhere they can! I should've flown with Delta! It would've been cheaper! Food and entertainment? There was none!! The chairs are also like metal fold up chairs they threw a thin layer of foam on and bolted to the floor. The stewardess has no clue how to use the lights and kept turning them on and off the entire time during a red eye flight when I was trying yo sleep. The pilot is an idiot and tried to coast into the landing on a windy rainy day resulting in the bumpiest landing I've EVER had. Poor, Spirit. Poor."
Cons: "Had to pay for water"
Cons: "Night flight that didn't offer blankets or pillows and it was freezing in sweater and jeans. Flight attendants and other passengers also reported it being extremely cold. Could not sleep on plane from midnight to 5am because I was shivering so much...."
Cons: "I will never fly them again."
Cons: "Flight was delayed 2 hours. No drinks offered on flight. Have to pay for carry on. Upon arrival, could not exit aircraft for half hour because gate was busy"
Cons: "Everything niot good that all"
Pros: "There were no delays or malfunctions. The flight was smooth and on time."
Cons: "The food/snack options. The amount and/or limited amount stocked."
Pros: "Landing in DFE"
Cons: "The entire trip. I will never fly Spirit again. They were rude, and didn't care how bad the service was."
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Cons: "I did not have my credit card with me and flight attendants would not accept cash for food and drink. I started to feel faint during take off. I asked the flight attendant for a glass of water. She said I have to buy water. I said I do not have my credit card with me. She said they do not accept cash! I begged for water, even just a sip I pleaded. She said all I can give you is a bit of ice. I started to cry and hold my throat. She still did not give me an ounce of water!!!! It cost $55 to CARRY ON my bag!! I just could not believe it! Also, the flight was delayed for take off. I will NEVER fly Spirit Airlines again. NEVER EVER!!!"
Cons: "Never flying spirit again"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Cons: "Spirit is just an airline for short flights. The employees Are unprofessional. Compared to other airlines, the quality of service sucks. What's the point of paying for luggage and checking in ahead of time, if you still have to wait in the line ? I thought that was a joke coming back from home and I had to wait in line for almost 2 hours. There's not even mobile boarding. With the price of the ticket and just one checked bag round trip. I would have been better off with booking with Southwest. I vowed I would never ride with them again."
Pros: "This ticket was inexpensive and got the job done. My flights were on time and smooth. The airline is clearly a discount airline. Extra charges for luggage and snacks, which, if you've traveled before, are easily avoidable. I can't believe people are complaining about crowded seats and extra charges, as if other airlines aren't doing the same things... If you want a first class traveling experience, pay four times more on a different airline. The flight attendants were perfectly polite and friendly. While Spirit isn't my airline of choice, I would fly with them again."
Cons: "TSA made me go back to the ticket counter to get a printed boarding pass, because a digital copy was insufficient. Hopefully Spirit will be able to send digital boarding passes soon."