Cons: "Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies."
Pros: "Plugs for my phone. Nice crew. And 2 bags."
Cons: "Nothing. It was fantastic! :)"
Pros: "I was able to charge my phone in flight overall it was a quiet flight for mud day"
Cons: "Inflight wi fi was not working available purchase meals / snacks were extremely limited Staff announcements were muffled and usually glib"
Pros: "Seating was excellent, nice comfortable seats which seem to be roomier than other airlines."
Cons: "As with all airlines, I wish WiFi was free as we pay enough already for tickets."
Pros: "I really appreciated the gate agents and trying their best to seat families / individuals traveling together on an overbooked flight."
Pros: "Crew was good"
Cons: "Again, board plane back to front after boarding special needs passenger and your priority passengers. Why have us climb over everyone when we have to get to the back. Also verify size of 2 carry ons. This is what is a hassle."
Pros: "Flight was pleasant, comfortable, and crew was accommodating."
Cons: "The ticketing was an issue and kind of stressful because seats were not allocated at the time of check-in."
Pros: "Smooth. Peaceful. Easy. On time."
Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."
Pros: "Friendly staff, on time flight"
Cons: "Dirty tray table, crappy snack"
Pros: "I fly a lot. First class or premium class service has really gone down in the past several years. This trip the flight attendant was attentive, but unobtrusive, and the breakfast was outstanding. Try the protein plate. Delicious."
Cons: "People from coach using the first class bathroom. I paid 6 times what they did for my flight, for the amenity of having a bathroom available. Not to wait for others who didn't want to walk to the back of the plane. It would be nice if the rule was enforced. Charge them $50.00 to use the bathroom, I bet they will wait."
Pros: "Great service, comfortable flight."
Pros: "Being on-time."
Cons: "Not having the option to fly from Las Vegas to Pasco on other schedules when booking."
Pros: "Good leg room. Efficient. Beverage service and cookie. Nothing to complain about at all. Definitely flying with Alaska from now on."
Pros: "They were accomdating with seats; and very smart loading the plane"
Cons: "- It was so hot people were sweating just sitting on the plane - Then because everyone is coming from Vegas and likely partially hung over some guy passed out and had to be let off the plane"
Cons: "Flight was delayed, missed the connecting flight. Horrible communication to all staff between cities. When we got to the layover city, there was no staff on site to tell or update us on any available flight. It was past midnight, so I guess all staff went home."
Pros: "Friendly staff."
Cons: "Plane was very hot and uncomfortable, no outlets for chargers, rough landing and take off. Plane left on time but boarding started late and felt rushed."
Pros: "the airplane interior"
Cons: "no movie screening"
Pros: "Helpful staff"
Pros: "Efficient and courteous. Would fly again with them!"
Cons: "Seats are just like any other airline. Small and cramped. If you want comfort pay for business economy vs just the cheap seats."
Pros: "I'm a tall guy and the seating was very roomy. The flight crew was extremely pleasant. All in all a great trip."
Cons: "No negative feedback."
Pros: "My original flight was delayed by 2 and a half hours. The booking agent on the phone happily rebooked me to the next day without question."
Pros: "Cabin crew were very cheerful and glad to see us board the plane as asked. Ground crew thanked everyone with a smile and said our names."
Cons: "Paying for food"
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "Was so great to be welcomed by the pilot"
Cons: "My reservations were canceled unknown to me. I came down for my daughter to have surgery. This was already a difficult time I certainly didn't need to be told at the airport my reservations had been canceled! Just unbelievable"
Pros: "Alaska Airlines has always been a great airline to fly on. They have always treated myself and my family courteously and respectfully."
Pros: "Good flight once it took off."
Cons: "Delayed take off."
Pros: "My flights were on time.. Aircrafts were clean. Just wish sests had a little more room"
Cons: "Wish seats had a little more room"
Pros: "Outlets on the seatback in front of me to charge things. Free WiFi from TMobile. Flight attendants and crew all VERY EXCELLENT. TSA was actually friendly in Las Vegas (I realize this is not Alaska's control). Skills of the pilots was exceptional (very windy leaving LV and the flight was great). We left very late due to a problem with the flaps warning light (??). Would rather have left late after thoroughly checking it out than take a chance - good for you, Alaska! Pilot took advantage of a tailwind and we got to SeaTac in 1 hr 50 min (I think this is pretty spectacular). Enough room in overhead bins. Great job. Pilots and stews all smiled at me and said thanks and said goodbye when I left the plane (this is more important than you would think - first and last impressions are lasting). Boeing 737s rock. The little extensions on the wings rock too."
Cons: "Typical airline stuff. Small seats. Bad elbow room in middle seat. I'm an "Emperor's new clothes" kind of guy. I won't ignore these things and pretend it's all okay, just because we all do. You probably can't do anything, cost-wise, about this. Fair enough. But my main complaint is that I had a ticket for a much later flight (leaving 6:30). I knew I was done with my business the previous day and tried to change my flight online and by phone the previous day. Changing flights by either of these channels would have cost me a minimum of an extra $238. Not worth it to me since the round trip was only $180, so I stayed. But going to the airport early and getting past TSA and going to the actual gate allowed an Alaska rep to change my flight there at the airport for $25 (This was actually a tip from my wife). In the year 2017, with the internet and cell phones, this situation is ridiculous! Why should I have not been able to do this from my hotel the day before and leave even earlier? As a company, you recognize the good will that having your crew and stews smile at people and say goodbye builds with your customers. Why would you allow this situation to continue? When traveling by air, convenience is everything. Get the information systems in place that allow you to accommodate this kind of change from either the website or the phone. If you need help with it, call me. I teach IT at the UW in Tacoma and I can put some of my seniors on the problem (whatever it is) and come up with a solution. Unless it's not a software issue and you just want to gouge people who know in advance that they want to change flights. --chuck (253) 777-5387"
Pros: "chargers at seats"
Pros: "The staff"
Cons: "Extremely poor customer service. Had to wait until the very last minute before my companion & I were permitted to board due to overbooking. Despite having purchased our tickets 5 months prior. And to top it off, once we were finally let on the plane, we were split up and forced to sit at opposite ends of the plane. There was zero remorse or compassion from the gate agents. They simply shoved us on our way as if it were our doing. Alaska Airlines has lost mine and my partners business. Quality has been replaced with quantity. Extremely disappointing."
Pros: "There was a choice for breakfast on this flight and we arrived early."
Cons: "The eggs were dry and there was no IFE, which I found out even for First Class passengers."
Pros: "Was impressed and loved the opportunity to board before passengers with overhead bags. I think it made overall boarding easier."
Cons: "Crew not so friendly and to request for a glass of water for they passed my seat without asking while they asked those around me"
Pros: "Loved the attending attendants! The seats were comfortable and I could get my rolling carry on down the aisle without any tugging trouble."
Pros: "I upgraded my seat at the Kiosk to an exit window seat with more leg room."
Cons: "Have to buy snacks"
Pros: "The in flight crew is friendly and courteous."
Cons: "My 06:05 am flight was cx'd on 12/6 due to weather condition. I was moved to another flight which would turn a 2 hour direct to 8+ hours to Las. It would not work for me, and there is no other resolutions that Alaska airline could offer. So I had to buy a new ticket from Delta at the airport and flew out at 7:30am. Noted the very next Alaska flight @7:30am and the rest of the direct flights for the day to Las were all on time departure flights. I must say that i am disappointed for Alaska's emergency contangecy plan and its response to a mild conditioned winter weather, and afterall the "best resolutions" that the airline could offer."
Pros: "Smooth flight nice crew !"
Cons: "The cheese on the fruit plate was dry but everything else was good"
Pros: "Staff was nice but o can't choose my seat when I book the flight ticket."
Cons: "I can't choose my own seat"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "I love Alaska airlines. Seattle was experiencing a windstorm and Alaska did it's best to accommodate those that were bumped from the cancelled flights. Even through high winds we landed safely and the crew gave excellent service. Alaska also has free streaming tv shows if you have a tablet or cell phone and download their app. The pilots communicate wit you through out the trip and get you to your destination early if not on time quite often."
Pros: "Flight was not full so the little extra room was nice"
Cons: "There weren't any small "extras" as they have on other airlines. No wifi or free entertainment."
Pros: "You have always been the best at treating your customers and providing the best service"
Pros: "Flight was cheaper"
Cons: "Boarding. Over booked."
Pros: "Definitely can't beat the price, especially for a non-stop flight halfway across the country. I had plenty of room in my seat even with my backpack under the seat. The drink and snack selections are pretty decent."
Cons: "Delayed to start and it took a while for all the bags to be loaded. Once we arrived it took over an hour from the time we touched down to when our bags arrived at the baggage claim. Ended up finally leaving the airport an hour and a half after the time I was originally supposed to arrive."
Pros: "The flight was fine and the crew were nice."
Cons: "Gate agent was too much. A family had not been required to pay for carry ons on their outbound trip but she required them to pay $250. English was not their primary language. The mother apparently swore in Spanish- agent threatened to call police. Disagreed with FA, kicked off family."
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "The crew were excellent"
Cons: "We had to wait because the flight was delay. That is ok. Then wait again almost an hour to the airplane to depart. The wait again when arrived because another airplane was at our gate."
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Cons: "It was a very rough and uncomfortable, no drink, not very nice flight staff"
Pros: "Efficient, expedient in terms of checking in and boarding"
Cons: "Although I knew about the charges for carry-on luggage. I was surprised that some people were able to bring oversized bags unto the overhead bins. Those bags should have been checked. And some people had more than one on board bag. They had backpacks, handbags and plastic bags. customer service of crew was inconsistent. Some crew were professional other crew were hurrying, and stressed, others acted silly and tried to clown around. This is not a big deal just an observation. The seats should recline"
Pros: "The crew was fine. The plane was clean."
Cons: "When I booked the flight I was not given a chance to choose my seats and was charged $16 a seat when I checked in. It took 45 minutes to get my luggage after my flight! Didn't appreciate them trying to get me to sign up for credit card on the flight!"
Pros: "Cheap airfare. Stretch seating option."
Cons: "Where do I start? Going to Vegas (from Chicago), we sat on the tarmac for 90 minutes with no explanation. We finally took off after that, and no attempt was made to regain lost time. In fact, the flight took even longer after we were up than the original plan. The seats were very uncomfortable. I don't know if the seats on the return trip had more padding, but there seemed to be a noticeable difference between the two flights, not just by myself, but noticeable in the lack of squirming on the second flight by everyone else as well."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Pros: "My knees where jammed into the seat infront of me causeing them to fall asleep sp i was standing up randomly the whole flight but the plane was clean and everything else went smooth"
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "If you're flying frontier your not doing it because of how luxurious it is. You're doing it because it's cheaper than most. Yeah they rob you with the bags and paying for anything not water on the flight. But what can you expect for the cost? The crew is almost always good from experience, but customer support online is a nightmare. It is by far and away the worst customer support services I have encountered. The actual people that work at the airport and fly are good but if you need to make a call you are screwed."
Pros: "Friendly staff."
Cons: "Seats don't recline, and the tray tables are a little bigger then the boarding pass. Fine for a short flight but not a cross country one."
Cons: "Flight was cancelled 30 minutes prior to boarding with no explanation given. There were no other flights on Frontier for two days. There was one single gate agent responsible for dealing with every angry passenger. I had to rebook on a different airline for the next day, and it cost me $250 more. This was very painful, especially during the holidays."
Pros: "Crew was nice."
Cons: "Paying for a carry-on was completely unexpected. Ridiculous costs just to pick a seat. No snacks or drinks included. When all is said and done, you basically end up paying the same as a different airline with more amenities included."
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "The flight was very good. It was on time and crew was nice"
Cons: "You have to pay extra for everything which was a bit much. It was cheaper to have luggage checked than carry on which did not make cents."
Pros: "Available flight on the day we needed"
Cons: "- $40 per checked bag much higher than the standard $25 - Check-in system tries to trick you into paying an extra fee to select a specific seat (skipping this step will generate a non-upcharged seat automatically) - Rude flight attendant (3 separate interactions / 2 separate passengers) - Person was able to board wrong flight (but somehow his ticket scanned? wtf??) - Had to put backback in overhead (never had to do that before) - Tried to charge for a drink"
Pros: "I highly recommend them, will use this airline again"
Cons: "Only thing that they wanted to charge extra for window seat and plane wasn't fully booked, otherwise the best service"
Cons: "The airplane was uncomfortable. No entertainment. No real perks for every upcharge we encountered. We were charged for soft drinks, charged for selecting seats, and charged for carry-ons. Then on top of that at the end of our flight back to Nashville, we were being oversold a frontier credit card that wasn't that great of a deal. The stewardess was rude, strict, and just plain unfriendly."
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Pros: "The pleather seats seemed clean"
Cons: "They would not let me check in before my flight. The online site was not working and I got to the airport a bit late due to traffic . When I got there I was told it was too late....there was no line in security and could easlily get to the gate. I was 40 minutes early and since I was not 45 minutes early they wouldn't let me check in. I had to wait until the next day for a flight back. Missed work and they didn't seem to try. So annoying . Will never fly with them especially when you factor in the bag fee of 60 I could have taken a better airline"
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Pros: "Prompt departure ,trouble free flight"
Cons: "Did not realize the price of my ticket didn't include a seat. Upset to have to pay for a seat each way and pay each way for a carry on bag"
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Pros: "Price and optional add on items"
Cons: "Tight seats"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Pros: "This was a red-eye flight, and half the price of Southwest, even accounting for the charge for a carry-on bag. Crew was efficient, though they had a limited selection of fairly-priced drinks."
Cons: "Seat was abysmal - literally a hard plastic chair. Sleeping on it was uncomfortable."
Cons: "Very unhappy that my price listed on kayak did not include the additional cost for a seat."
Pros: "Friendly staff, punctual departure"
Cons: "Tiny trays, snacks weren't free, chairs didn't recline for red eye flight"
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Pros: "The flights were exactly on time, and the crews were very friendly. The boarding process was appreciated because people with carry on bags are allowed to board first, which helps with overhead compartment space."
Cons: "The hidden seat assignment and carry on baggage fees were unexpectedly high (at least $11 to get a seat and $30 for a carry on bag, both one way, and apparently both fees would have been higher if I had paid at the airport). I ended up paying $88 on top of the price of the ticket, which would have been nice to know for budgeting purposes."
Cons: "I took two different planes for my round trip and both Frontier airplanes had trash all over the floors."
Pros: "I will never fly frontier ever again. The absolute worst airline I have ever been on."
Cons: "There was not one positive thing about this airline. Everything was horrible. The most uncomfortable flight ever. Seats don't recline. Have to pay for carry on bags. Everything was terrible. Don't fly frontier. Also you have to pay for water on the flight which is another thing you would never do on any other flight. Don't waste your money with frontier stick with southwest or any other airline."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Cons: "Those seats are horrible."
Cons: "Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful."
Cons: "Charge for a seat, baggage including carry-on and a bag of pretzels is 4 dollars. Don’t fall for the cheap tickets"
Pros: "Overall ok flight."
Cons: "I didn’t appreciate having to pay extra when we were never notified of the weight limit. On our first flight we were technically over the weight limit but were not charged and then were on our flight home and it wasn’t any higher in weight and we were charged. Then when we got to our destination our luggage had been broken and the zipper no longer closes. This was the first and last time I will be flying with Spirit Airlines"
Pros: "Good customer service"
Cons: "My plane was 2 hours late"
Pros: "Again, smooth and uneventful...!"
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "The flight attendants were very friendly and helpful."
Cons: "What I thought was a cheap flight, became a more expensive one because of all the unknown fees. Upon check in, I realized I had to pay $45 each way for a CARRY ON, plus $15 each way for a seat assignment. On board, any food or drink (water, ginger ale, etc) was for purchase only."
Pros: "I love the comedy flight attendant!!!"
Pros: "The cost"
Cons: "The seats, the flight was late, the staff was pushy loading, and it was a red eye with the lights left on. Not sure I would fly again."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Cons: "My flight to Las Vegas was 214+ they charge me 9 dollars to print out my tickets and on top of that they charge me $56 for my carry-on and that's going to Las Vegas and coming back. So I ended up being $314 round-trip. I for one will never fly with Spirit airline again."
Pros: "Took off on time"
Cons: "Carry on cost was expensive."
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Pros: "Flight attendants were great."
Cons: "Everything else."
Pros: "Staff was very good at keeping everyone calm."
Cons: "Delayed flight caused me to be late for work. I have patients who I could not see for over an hour."
Pros: "The flight attendants were okay"
Cons: "You have to pay for everything, including getting a boarding pass unless you go to a kiosk. Why even have humans there when you have to do everything yourself? The worst is you don't know there is a charge for everything until after your flight has been booked. I will NEVER fly with them again!"
Pros: "The price of the ticket was cheap, the boarding process was quick and easy, everyone was very friendly and courteous, while the seats didn't recline or were overly luxurious, I still had plenty of space to not feel cramped in my seat and I'm 6 feet tall. I don't need many frills. A great flight to get you and yourself there."
Cons: "The snacks are not free (though I knew this going into it) and horribly overpriced. If you don't do your research you will come to be surprised by the fact Spirit charges you for everything - your carry on, your checked baggage, being able to choose your seat, a fee to print your boarding pass at the airport (CHECK IN ONLINE), etc."
Pros: "Can't say I liked anything because I never got on my flight."
Cons: "Five other people and I were unable to board our flight from las vegas to seattle because we received numerous notifications that our flight was delayed, and we were all sitting at the gate at least and hour, one group 3 hours before departure, and did not hear the announcement for boarding because the flight decided to leave 30minutes earlier than we were told. When I went to check in, the plane was still attached, but the attendant would not let me on the flight. Further, this airline does not accommodate for arrangements since the next flight isn't until the next day, and the next flight the day after that. Missing this flight would not be so frustrating, had this airline not only had one flight per day, and we're on standby, we don't know if we will be able to board, we may be stranded for days. So moral of the story, you get what you pay for, and I'm now willing to pay and extra $100 for a more reliable airline so i don't get charged for every little thing and receive better service. This is not the staff's fault; they were all very friendly, this is a corporate issue."
Pros: "The Airplane crew was excellent and professional"
Cons: "It was all good"
Pros: "Exactly what you expect for a low fare flight. Ain't nothing wrong with getting what you paid for!"
Cons: "I didn't know about all the charges before I flew."
Pros: "I discovered, after buying my tickets, that my existing carry-on wouldn't work, and spent a lot of time and stress purchasing a new one which would fit, as well as an under-the-seat backpack (which was very confusing, as the dimensions are changing this week!). So the perfect under the seat item which I purchased for my trip will no longer work in the future! Also discovered that I should have paid for a carry-on with my ticket! $90 later, plus the costs of both of the new will-fit items, I hadn't saved any money at all. Then, when I looked at how crowded together the seats are, I paid for a little leg room, too. Not a cheap flight at all! Crew were great, but I'll NEVER fly with Spirit Airlines again!"
Cons: "I discovered, after buying my tickets, that my existing carry-on wouldn't work, and spent a lot of time and stress purchasing a new one which would fit, as well as an under-the-seat backpack (which was very confusing, as the dimensions are changing this week!). So the perfect under the seat item which I purchased for my trip will no longer work in the future! Also discovered that I should have paid for a carry-on with my ticket! $90 later, plus the costs of both of the new will-fit items, I hadn't saved any money at all. Then, when I looked at how crowded together the seats are, I paid for a little leg room, too. Not a cheap flight at all! Crew were great, but I'll NEVER fly with Spirit Airlines again!"
Pros: "Flight attendant humor."
Cons: "Hidden fees costing $100, terrible comfort, and the worst customer service. Avoid."
Pros: "Cheap price. Make sure you don't pack more than a backpack full of items."
Cons: "Appeared ever single spirit plane at the Las Vegas airport was delayed by multiple hours."
Cons: "Personal baggage size is too small even for a day's trip."
Cons: "Not once did they offer drinks or even water. Their aircrafts are also very tightly confined and uncomfortable."
Cons: "Without a doubt, the worst airline experience we've ever had to suffer through. HOW does Spirit expect to survive, much less prosper, with such abysmally poor customer service? . . The Spirit airlines customer experience lacks even the most minimal amenities--not to mention jacking customers with ridiculously exorbitant baggage fees!"
Pros: "This is the second time I made the mistake of choosing spirit airlines. They are so disorganized and have terrible customer service. We bought two tickets and the boarding pass showed the tickets to be in completely different parts of the plane. When we asked the agent to fix this issue she said she can't do anything about it. When we got to our gate we asked the agent if she could do something about it and when she checked the random seats that were given to us she noticed that those seats were already taken. She was able to give us two seats all the way on the back of the plane. Also our flight is delayed. AND just because the tickets are cheap you end up getting screwed over with luggage fees. Wtf airline charges you $55 for a carry on??? I am so frustrated. I am traveling with my husband and we are newlyweds recently got married this weekend and this is the BS we have to deal with. Awesome. Never ever flying with them again and will NEVER recommend this airline to anyone."
Cons: "They should be reported to the attorney general's office for false advertising, because they offer a $30 charge for the first bag when the reservati is made, but in fact you cannot get the $30 fee unless you first agree to pay a $9 membership fee. In fact, there is no way to actually check a bag for $30, which I believe is false advertising."
Cons: "Flight late. Poor service"
Pros: "Same as above"
Cons: "Same as above."
Pros: "It's on time & it's good for a short time flight."
Cons: "Spacing is not enough for comfort"
Cons: "The baggage claim was a mess. Multiple flights were sharing one carousel and it was a nightmare to pick up one's luggage."
Pros: "I have been traveling for business and pleasure for past 18 years and I have never been on anything worst than Spirit airlines. Definitely going to write them up on my washington post blog. Kayak should disassociate themselves from them."
Cons: "Fees. Fees. Fees. Smallest seats I've ever seen. Additional charge for a seat with an actual tray table or room for adults. Felt like sitting in a child's play table. Fees for luggage and carry on. Check in woman tried to charge us for the person befores luggage. Seats were double book on flights. Multiple people with same seat number. Will never fly them again."
Pros: "Staff was great!!!"
Cons: "Would like a little more room in the seats.. don't really like eating my knees for lunch.. paying for a seat after already paid for your flight is ridiculous.. also, paying $50.00 for check bags and $55 for a carry on is outrageous.. oh and 1 more thing.. no free beverages.. Really.. Come on.. $3.00 for a Coke or water??? Really??? The flights are cheap, but they stick it to you with there added fees as mentioned above!!!"
Pros: "I got home on time."
Cons: "I don't like being live stock."
Pros: "Easy check in"
Cons: "I didn't like that we were charged overrated prices for everything even water... thought I would be charged for air and toilet paper."
Pros: "It was surprised to find out that I got to pay for my suitcase $ 55"
Pros: "Liked: That we arrived alive and the plane didn't crash."
Cons: "Disliked: The horrible onboarding customer service staff at the LAs Vegas airport. The plane was delayed over 3 hours and there were no notifications to us as to why. We boarded our plane, left the terminal, and then went right back and waiting around, on the floor, of the airport for over 3 hours. Their compensation? Water, and a Biscoff. What a slap in the face! Also their shady business model: cram as many people as possible into uncomfortable seats and don't feed or water them for the duration of the flight. Oh wait, $3 sodas, $4 baggie of snack. Wow...."
Cons: "Everything was just a disaster. Don't do it."
Pros: "Price was great!! Can't be beat!!"
Cons: "Nothing bad to say!!"
Cons: "Charge for carry-on bag? ridiculous! charge for water? ridiculous! seat very tiny not comfy at all!"
Cons: "$52 to check bags, and bags can not weight over 40 punds. no assign seating unless you pay and additional fee. Over all the initial low cost of the boarding pass is vastly off set by the additional cost in service sfees like baggage check."
Cons: "I did not receive an update on the delayed flight leaving early"