Boarded the plane in Portland and sat on the tarmac for four hours before being given clearance to take off. Apparently a "scratch" was detected on the preflight inspection. This delay resulted in me missing my connection in Baltimore. I therefore had to stay overnight and then catch an early flight this morning, which resulted in my missing a mandatory class. I would like a refund / voucher to cover the cost of the missed flight. And additional voucher for the time spent on the plane in Portland would also be appreciated.
The fluidity of the entire process of boarding the plane the flight attendants attentiveness. The flight attendants also provided coloring books for my kids who loved it.
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
It was really nice! I appreciate the gate attendant allowing families with small children to board early on in the process… that was very helpful! The internet service didn’t work with the app I was trying to use even though I paid the $8… other than that it was great! Oh and I should’ve asked for the whole cranberry cocktail can. That cup was about 2 sips…
A bit expensive for the overall service; but the flight departed on time and arrived early.
Board Milian spokesman with pre boarding , not after A group and without my spouse. Total BS, back to Alaska Airlibes I GO. oner 1.2M miles and 900 flights, and every time I fly SWA I regret it, thos will be last time, I only flew SWA but to time requirements fir a Funeral. NEVER AGAIN SWA
The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 25 minutes delayed.
Good crew, funny movies, but you need phone ports in the plane and better snacks. :)
Flight was on time and the crew was very nice.
Had a long layover in rainy Chicago. The staff were attentive - my husband needed a wheelchair due to a recent fall and unsteady on his feet. They are wonderful for those of us who need a bit of extra care. My only complaint was discovered upon unpacking our suitcases at home. One (we had 3 carry on size and one just a bit larger) had water damage to everything inside. All the clothing (just happened to be the case with the clean clothes) were wet. I know it was raining, but why would items inside be wet? The paperwork packed in this case was damp with ink running. There were momentos from our 10-day European vacation that I was hoping to scrapbook - but alas, they will be scrapped - too damaged to keep. The boxes of French chocolate were damp on the outside. My expensive camera now has a cracked screen and a Gaudi tea-for-one was cracked - even though it was packed in clothing. I know it happened on this flight as I repacked all four suitcases before leaving New York in the morning. My first unhappy experience with luggage at Southwest.
The boarding in Idaho Falls was terrific. The plane was a bit sad, and the snax were subpar. Mostly, I was just grossed out by the Alaska gates in Seattle. EW! Smelly and cramped and dingy!
No announcement telling us we were landing. That was weird. No "prepare for landing." Maybe it is because they had us put on out seat belts cuz of turbulence earlier. So they were already on.
Lovely crew and organized. Flight landed early, even better. Seats could have been endowed with more like Room.
Display what groups are boarding on the monitor...was unclear unless you listened closely and continuously.
The crew was very friendly, it was nice that my gate was not changed at the last minute.
Service and food excellent! Row 32 seat doesn't recline, but the price was right!
Some free food would be nice on really long flights. The staff, flight attendants, pilots were all fantastic! The staff did a good job of explaining how to stow roller luggage in the overhead compartments. And thank you for offering to gate check bags for free… it really opens up space to stow bags that can’t go below because we have batteries, etc..
The airport crew for check in at Spokane airport could of used another person but it all worked out. It was a good flight into Seattle & the connecting flight onto Sacramento. Arrived a bit early into Sac & got to see Mt Rainer with no clouds.
Good except for major turbulence around the Rockies. The pilot did an excellent job of controlling the plane. I wish there was a better way to get through that area next time.
Wondering why Alaska Airlines changes your seat! When you reserve a seat that shouldn’t happen
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.
Left on time. Arrived on time. That’s all i ask.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
Screen didn’t play movies, do I was pretty boated the entire flight.
LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs
I could not print my boarding passes and had to see an agent. However, the agents were very friendly and helpful.
It was cancelled unexpectedly so we rented a car and drove home.
This airline is effective for the price you pay, do not expect anything extra at all. You have to pay extra for seat assignment , carry on luggage, food, you name it ...and even if you pay extra for better seats they do not recline.
Got on quickly and easily. When it turned out the other two seats in my row would be occupied, a nearby flight attendant immediately let me know that I could move one row behind me since it was an empty row, I moved into the window seat where I could relax enough to take a little nap. Can’t ask for much more.
Check in was made easy with the ladies at the luggage. they were fast and so kind. You should pay them more.
The plane crew made the decision to leave a LARGE group of us passengers who were stuck literally at the gate next to the Las Vegas flight & trying to get off. We were lied to & told the Vegas to Dallas plane was going to wait for us. I’m having to fly the whole night to my destination now because of this
Delayed 4 hours, the plane hot as hell. 2 passengers got sick. One of them was my wife. Airflow was very bad.
Paid 16 dollars for "streaming" grade WiFi. It cut out 10 minutes after paying for it and wasn't even fast enough to stream 480p video when it was working.
Way better than I expected. The plane was so clean- the seats seemed brand new; although not super comfortable as they were lightly cushioned.. The crew helped me lift my bags up to the overhead bin which not many airlines do. I knew there would not be internet or food/snacks but you could buy some if you wanted .
We understand and comply with Frontier’s bag sizes. We’ve had some problems in past while having to await other passengers who do not understand the baggage restrictions or have not prepaid and that is usually our biggest concern (others delaying us) with flying Frontier. Flying OUT of ONT, however, has always been a great experience. I’ve also noted even on delayed Frontier flights very knowledgeable pilots who manage expectations well.
There was no easy way to check in. I don't want to install an app to checkin. I will use alaska from now on because they have a web check in method that is easy.
The crew was ghetto lol I felt like I was on an inner city field trip
Horrible! The short distance flight ended up taking 5 hrs! There was a 3 hr delay for the flight to take off and there was a 70 min wait on the tarmac for some bogus reason that the pilot said the gate he was supposed to board was taken up. After a 30 min wait he said the plane that was supposed to push out of the gate called a medical emergency and 40 min later he ended up boarding another gate. For the initial 3 hr delay there was no information/alert about the gate or delay in the app or the boards up until the boarding time and even beyond! Had to walk all the way to the end of the terminal to find the frontier staff to ask what was going on. Avoid this airline at all costs! If you have carryon bags or checked bags , their prices come equivalent to the prices of more reliable airlines. They are the worst in timeliness at 60% (reported as delayed) this year (check the data) by a high margin even compared to the second worst airline. If you are ok with having a miserable flight experience with the odds close to flip of a coin, feel free to try them. If you value your time , money and flying experience, stay away.
There was nothing to like, flight delayed had to move to different departure areas, disorganized to say the leasr
Delayed for two hours due to trivial issues. No reimbursment. Also on arrival further delay due to terminal malfunction.
Our flight was canceled for no known reason. We weren’t told until we were checking in at 5:00 am. This was after our last flight with Frontier where we sat on the plane for three hours (not an exaggeration) before we took off because of a mechanical issue. We won’t be flying Frontier again.
Allowed me to chose my seat without extra charge (I purchased full-price ticket) and boarding was in group1. Didn't even serve water.
First time experience and though you'll pay for *everything* meaning bags, water/snacks, even a question with a service agent - - all in all, not a bad experience whatsoever.
I’ve never flown frontier without a flight getting canceled. I understand that things go wrong with planes, but all other airlines handle cancellations so well. Frontier becomes a dumpster fire if a problem appears for them.
