The "gestapo" lady with a bad attitude who hustles you over to "measure" your carry on bag size ... can't believe JetBlue spends all that extra personnel for this ... only began that since they went to "tiered" price system ... really should do away with it
Very courteous front desk and gate attendants, knowledgeable, efficient, Good entertainment, nice free snacks and soda. Very considerate for passengers with special needs requested.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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