Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Amazing first time doing a first class flight and loved it!!! I would highly recommend it to my friends! Thank you"
Cons: "nothing"
Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Cons: "I had to pay $300 for my small baggage is robbery they don't let you take free baggage wao horrible horrible"
Cons: "The baggage "stuff" is so confusing. Really, charging for carry ons, come on that is crazy. It is presented in poor fashion."
Pros: "Nothing"
Cons: "The uncomfortable seats with no leg room. The screaming children. After my flight back, will never take this airline again."
Pros: "Horrible airlines. Worst experience I have ever had flying. Terrible Costumer Service. Hidden costs everywhere. I will aggressively spread the word for people to not use this airline."
Cons: "The flight was delayed at LAX and I missed my connecting flight from Boston to Florida. I was not able to make my business meeting. As a business owner, I was very disappointed."
Pros: "the notifications via email"
Cons: "- delayed departure on both sides of travel - payment for EVERY last detail including seat selection - food choices - charging for a glass of water is ridiculous - website is exceptionally frustrating to use"
Cons: "I requested wheelchair for my 82 and 83 years old parents and I confirmed that with the airline. We got to the airport on time. After checking in their bag, we were told by staff that we have to wait for 15-20 minutes. We waited for 1 hour and no wheelchair. Eventually, supervisor called and someone came and said :"no one told me about wheelchair. Can they walk a little bit. There is wheelchair in the upstairs. " They went upstairs . But there was not any wheelchair. My parents said that they have to walk all the way to the gate. They got sick and had pain after that."
Pros: "I made it from point A to point B."
Cons: "This is the worst airline I've ever flown with. The check in process is completely ridiculous, I checked in online and was told to wait in line regardless when I got to the airport. We waited so long that I almost didn't make the flight although I got to the airport 1 1/2hr ahead of time. The staff was rude and were chatting amongst themselves instead If helping customers or apologizing for the wait. The airplane itself was the most uncomfortable airplane I've ever been on. Spirit is misleading when it comes to the cost of luggage and you end up paying just as much as you would on any other airline once you are done paying all of the hidden fees."
Cons: "I paid for a reserved window seat and I was assigned a middle seat. I need a refund and would like an explanation."
Pros: "They charge for carry-ons. Luggage costs more than other airlines. They charge extra for assigned seating (like of you want to sit together with others), and for water. The lower cost of the flight disappears after the charges. Also, there are terribly long lines, their TSA is slow, their location is far from the terminals so you walk longer. If you booked with them, get there an hour earlier! Finally my plane had 'mechanical failures' so they cancelled the flight 6 hours in advance!! I was stuck for a day. They didn't apologize or try to replace the plane, had no reasonable alternate flights, and they don't send text updates."