I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)
New 737, very impressive features including personal monitor for vast entertainment selection, mapping, airport info, etc. Nice, and can turn off for personal time.
Bad seating. Less legroom than ever. Arm rest rises only 3-4 inches above seat, useless, my elbows never came close, so on red eye cannot use to prop against for sleep. No cushioning in seat, looks great, but very uncomfortable.
This may be the way it is, the crews are fine, but AA Corp. has no respect for passengers in cattle-class.
Nothing about American or the way they do business is good!
I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!
This flight originated out of Portland to Las Vegas and then to Los Angeles where it was scheduled to depart to Dallas at 10:31 am. Initially at 9:45 when I checked in at 9:40 I was told the flight was delayed until 2:30 pm. Then when I called Spirit at 12:40 pm after receiving an e-mail from Kayak that the flight was cancelled I was told that I had 2 options: (1) To fly to Vegas where I would connect at 1:50 am and arrive in Dallas at 6:30 am or to receive a refund. The next day arrival into Dallas was not possible or acceptable so I chose the refund.. Later I found out that other passengers were booked on other flights, offered a $25.00 food voucher, and a $50 credit to be used within 60 days. I found this out after I had already booked another flight on American Airlines and when I spoke with a Spirit ticket agent they said that you made a decision so ther isn't anything that they (Spirit) could do. It cost me an additional $200.00 dollars to get to Dallas 9 hours later. What a way to be treated by Spirit Airlines after they knew the flight was cancelled when it never left Portland. My husband is a 21 year Army Officer and we travel ofter (1st time with Spirit) and we have never been treated with such disrespect. Thank You Susan Boyko
Overall flying experience including 'On Time' performance. Reasonable service during flight.
The uncomfortable seat which could not be reclined for a little comfort.
The seat pitch (distance between 2 rows) was awful because the passenger in the seat right behind me was constantly kicking me in my back and that was very annoying.
I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.
As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions
The flight attendants did a wonderful job keeping guests informed and mitigating potential problems
Boarding was delayed over two hours due to a late arriving plane
We were again delayed over an hour because our flight would place the pilot with more hours than accepted by safe flying standards (didn't they know this ahead of time? When we were initially delayed?!?)
The seats were SO uncomfortable. All I wanted was sleep, but they only reclined a couple of inches
The crew from the moment I got to the gate constantly yelled at passengers. When on the flight it didn't get any better. They were horrible to everyone. The crew in front of the plane talked so loudlyamoung themselves that you couldn't hear yourself think. I will never fly spirit again.
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