Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 11% increase in price.|
Average price of a round-trip
|$484||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Delta, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Los Angeles to Hawaii. Confirm policies on booking site.
Delta, Alaska Airlines and JetBlue do not allow booking a middle seat on flights from Los Angeles to Hawaii.
|Flights to Honolulu||5h 38m|
American Airlines flies most frequently to Honolulu from Los Angeles. In general, Air Canada, Air France and Aeromexico fly the most to Hawaii.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Hawaii.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hawaii is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hawaii with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Overall pleasant experience"
Pros: "Sandwich was tasty. Got a whole row to myself, in an otherwise packed flight. Crew was nice."
Cons: "Sandwich was pricey. Got glared at and eyeballed, for having a whole row to myself. LOL"
Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"
Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"
Pros: "Great service wonderful crew"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Cons: "Slowest boarding process of my 3 Alaska flights today"
Cons: "Two crews at the rear side of the flight chated with each other too loudly that affected travellers' rest. One of the crew changing her shoses when she said goodbye to travellers."
Pros: "Boarding was fine. The price, reasonable."
Cons: "I had to sit sideways up against the window to avoid her elbow. I think i may need a chiropractor after that flight. She was much too large for one seat."
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Cons: "Gogo movies did not work with my laptop on the first flight"
Pros: "Flight left and arrived on time, drinks were free, flight attendants were funny and courteous."
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Pros: "We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO. AIRLINE travel sucks. Sue"
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Pros: "It was fast and easy boarding."
Cons: "The male flight attendant seemed bothered and annoyed when asked questions."
Pros: "Very comfortable plane, wonderful service, overall excellent ride home!"
Pros: "Almost everything was pleasant, easy. The crew was especially nice and very helpful."
Cons: "I realize you are doing your best to make the cost of traveling as reasonable as possible and that making the seats quite narrow plays a big part in this goal however, I am very grateful the gentleman sitting next to me on the way to Maui was not only pleasant but was not offensive in any way. He did, however, kind of overlap the armrest so that I was squished against the other armrest. A very slender lady sat next to me on the way home. Made it a more comfortable trip. Jan"
Pros: "The space."
Pros: "The time of the flight was perfect at 5:15pm on a Friday for a trip up to Santa Rosa."
Cons: "The flight from LAX was delayed on the tarmac for 30 minutes which created a late arrival. Sitting in the aisle seat, I kept getting bumped by passengers using the bathroom even though I was not necessarily sticking out. Definitely not enough room on the aircraft."
Pros: "One of the best flights I've ever been on!"
Pros: "There wasn't much to like at all. Maybe the ease of checking in but really that's it."
Cons: "I'm new with Alaska. I always try to purchase seats that are close to the front to get on first. This flight boarded back to front. Then the flight attendents just left a lot to be desired, the seats were flat out tiny with little to no room. It just seemed raggedy. I will be upgrading my return flight, but this was awful."
Pros: "The crew was superbe !"
Cons: "The snack being a tiny bag of some sesame crackers mixed wih nuts was moist and digusting."
Pros: "the economy seats had USB ports and AC outlets"
Pros: "I was upgraded to an emergency exit seat without charge. My bag was over weight and wasn't told to pay more or move stuff around. She just let it slide and on I went."
Pros: "It was easy getting to the terminal. The staff was very friendly!"
Cons: "I did not like how Uber charged a four dollar surcharge just to get to LAX. :("
Pros: "Excellent seats"
Cons: "The crabby stewardess"
Pros: "LOVE the charges on the backs of seats!!!! The snacks were good and the option for the entertainment ereader was good."
Cons: "The seats were pretty uncomfortable and by the end of the trip my back hurt so bad!"
Pros: "Boarding and seating were good."
Pros: "All of the staff were very accommodating and incredibly nice. From check in addressing us by our first names, to how quickly we were able to access our bags when we landed. My wife and I travel fairly frequently and we found all of our flights (each 5 hrs min.) were very pleasant and would recommend this airline to anyone considering traveling."
Pros: "Traveling by myself and also handicapped I felt a little nervous to say the least, but my trip went smoothly and without any problems."
Pros: "At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant."
Pros: "I flew Alaska from Kona to Seattle then Seattle to Los Angeles But my flight from lax to koa was on American Airlines partners I was very happy with there service give them a 10 score"
Pros: "A seatbelt that could not be fixed? This is your excuse for every difficulty I've had in the last 25 hours."
Pros: "Everything else"
Cons: "The Wifi was kinda slow."
Pros: "It was fine I was able to sleep and it was a fast flight."
Cons: "Put wrong name on my 2 baggages but tell me my baggage was delay , I had been waited for two days still don't have my baggages back, fortunately I call the Seattle airport to see if there are any missing baggage and I found it or I have no idea when I can I get them back"
Pros: "Direct flight at that time."
Cons: "Seat 32A was freezing! Food? really you are asking about food on airlines. If so can you put negative stars? No one expects good food or even ANY food on airlines anymore. That ship has sailed."
Pros: "Felt a bit dupped. Alaska is amazing. This flight was run by American. I hate flying American. Rude personnel. Older seats. Ugly terminals. Gaps for our feet were not set below the chairs evenly. I had the middle seat but my floor space went into what should have been the aisle seat's space. I felt bad for the guy. Chair support landed right were his foot would have naturally slide forward."
Pros: "We were delayed in LAX about 6hrs. due to a mechanical problem. I know this happens, but when one has a connecting flight to make, it is disconcerting that no one from Alaska addresses that problem. We found out after the fact there were many other flights to Seattle that we could have transferred too and arrived at our final destination somewhat on time..... not at for AM the next morning, 12 hours late!"
Cons: "SORRY, PLEASE SEE "WHAT DID YOU LIKE" Also, luggage was lost in Seattle, bound for Wenatchee, did not have change of clothes for TWO DAYS. Had to purchase extra "stuff". Would have been to have been told about other flights from LAX to SEA-TAC."
Pros: "The flight attendants were very helpful to all the passengers & very friendly."
Pros: "Reserving my flight was smooth & easy Boarding was good Crew was cordial & professional Snack okay"
Cons: "Comfort wasn't the best - it was tight, but okay No entertainment"
Pros: "We enjoyed the plane, roomy and comfortable. All the employees were very nice and helped us as much as they could."
Cons: "Not sure why they didn't assign seats but when they did our family of 4 including 2 young boys 7 and 9 on their first flight were all separated. So that was very stressful trying to get everyone switched around so we could be together. If I had to do it over again I would've booked a plane where I knew where we were sitting right away."
Pros: "it was nice"
Cons: "but i don't like delay"
Pros: "Code share fight with Anerican Airlines Christmas morning ... Lax/ Mia 767 Easy boarding attentive crew.. Crowded but over all I couldnt have gotten a cheeper, easier flight ."
Pros: "Excellent flight"
Cons: "The seats and the flight entertainment."
Pros: "Crew was very good. Long flights get boring. But that’s not the airlines fault."
Pros: "Cleanliness of the aircraft and friendliness of crew."
Cons: "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
Pros: "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
Cons: "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."
Pros: "Fast boarding"
Cons: "No entertainment"
Pros: "We upgraded our seating for roomier and it was fabulous ..."
Cons: "The WiFi did not work and a snack instead of a meal and having a six hour flight with NO entertainment was not cool in my book"
Pros: "Boarding was great, seats were not too cramped, flight was very smooth."
Cons: "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
Pros: "Everyone was very friendly and helpful."
Cons: "No free in-flight entertainment. You had to pay for evrything."
Pros: "The flight attendants were great, the plane was very clean and comfortable,"
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Nice service"
Cons: "A 6 hours flight and no food? Seriously??? Incredible lousy service for a vacation-airline!"
Pros: "Very hospitable service from the flight crew!!!"
Cons: "The seats were very close together for people that at over 6 ft. I do feel like the seats we chose were switched because we selected outside seating and were placed inside the rows.. Not very comfortable"
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "Nothing they did not help and would not print my boarding pass"
Cons: "I was carrying on a bag and was unable to board due to their rules."
Pros: "They offered a free light breakfast and they treated us great"
Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
Cons: "Plane was old. Airplane was freezing, they only hade blankets for sale. My husband’s seat did not recline"
Pros: "Smooth flight from LAX to Lihue."
Cons: "There was no counter help or service on layover at Lihue; first time there. No leg room with Silver (raft or?) under seat."
Pros: "crew was awesome, flight on time and smooth. plane was clean"
Cons: "food was terrible, entertainment too expensive"
Pros: "Still thinking about other!"
Cons: "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
Pros: "Leg space was good.no inflight intertan"
Cons: "No onflight entertainment unless you fork over money for an IPad."
Pros: "The flight attendants were excellent, airplane was very comfortable and clean."
Pros: "Extremely kind staff. Maybe some of the best we have come in contact with over the past few years."
Cons: "No wifi. Unreal. Its 2018 and no wi-fi for an overseas flight. Very frustrated we couldn't get work done. Also, the food offering was only one option full of junk as well as every major food allergy. Glute, dairy, nuts, etc. all in the breakfast they offered and when asking for something without dairy or gluten they said they had only options for purchase. Staff was incredibly kind but should be given other options such as what southwest does."
Pros: "Flight Attendant and flight was on time..."
Pros: "Staff were amazingly friendly"
Pros: "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
Cons: "Everything was cool. I guess."
Cons: "They did not show a movie in flight. You could rent an ipad,with a few movies on it for 15.00 dollars."
Pros: "Not that much, your airline is going to a place that is limited in air travel competition."
Cons: "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
Pros: "Service of all staff is the best and friendliest of any American carrier, period."
Cons: "Awful to be delayed and stuck at the airport for over 12 hours for anytime especially on a holiday. I was and am livid!"
Pros: "Quick and easy boarding, friendly staff, clean and comfortable seating"
Cons: "Entertainment was pay-only on tablets. Not even a free movie on the screens installed on the ceiling. No power outlets under seats."
Pros: "The crew was excellent. The food was good. The flight was on time."
Cons: "The seat. First Class did not feel like First Class at all. No First Class lounge flying out of LAX."
Pros: "Breakfast, juice, smooth flight"
Pros: "Appearance of plane interior and hosts clothing Complimentary food and beverages Blanket for only $10 to purchase Open walk-up bars during flight"
Cons: "The guy snoring next to me on my return flight"
Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
Cons: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
Pros: "I really had a comfortable ride- thank you as always!"
Pros: "Very smooth boarding, take-off, landing by pilot & crew Very attentive, caring and nice cabin staff Fast baggage claim"
Cons: "Long waits to check baggage Breakfast was too rich (biscuit with spicy cheese), though the fruit was good I didn't mind not having a movie/tv to watch on screen, but would have liked to be able to listen to in-flight music Location of the life vest jackets took away a lot of leg room"
Cons: "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
Pros: "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
Cons: "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Cons: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "The people in the plane are fine."
Cons: "Hawaiian air's customer service does NOT exist. When I had a problem and needed a simple change on a ticket because documented medical emergency they would not help. I had to purchase a second ticket for the same flight which cost me 1,100.00. I will forever bad mouth this airline until I get satisfaction which will never come."
Cons: "The cabin temperature was unbearably cold. We asked for a blanket and they said they had blankets for purchase. We agreed to purchase because it was that cold. The flight attendant returned and told us that they were completely sold out. It was a very uncomfortable flight."
Pros: "Good service"
Cons: "No movies - too cod in the cabin"
Pros: "Comfortable with good service"
Pros: "No entertainment on the flight, not even tablets to rent. Enjoyed the free drink!"
Cons: "Food was borderline"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "confortable and good service."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Pros: "The crew did their job. Some attendants were very kind, helpful."
Cons: "Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "flight was delayed"
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Cons: "seats were broken, armrest broken"
Pros: "Friendly staff. Comfortable seats"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Cons: "They lost my luggage & made me miss my connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "Food and service was amazing."
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Cons: "No space."
Pros: "What they offer is OK."
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Cons: "Small plane don't do well with turbulence"
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"
Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"
Pros: "My flight was on time and I was constantly notified what was going on with my flight"
Cons: "There's not much to do on the flight but oh well"
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Airline was very accommodating, serving drinks multiple times in the 5 hour flight. Entertainment was packed with great selection of movies and shows, games, etc. Overall satisfied."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "The service"
Cons: "The food"
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "Food wash pretty good"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Cons: "Paying for non middle seats"
Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "see above."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Delayed for three hours due to weather"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Me gusto todo"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "everything ran like clockwork"
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "I really love Hawaii it was beautiful."
Cons: "It was perfect"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Pros: "The speed we traveled"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "Liked that they provided a blanket."
Cons: "The wifi entertainment did not function for the entire flight."
Pros: "Excellent crew members."
Cons: "Warm ac."
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Really great service! Smooth flight!"
Pros: "Cell phone holder and power outlets that actually work"
Cons: "Basic economy pricing"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "Boarding was uneventful"
Cons: "Dinner was not provided, only 1 bag of pretzels & 1 drink. You did have the option of purchasing a dinner, but why would I purchase a plane meal that was supposed to be free to begin with? The flight was from 3:30pm - 8pm."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "All the crews are very friendly,service was great!"
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Pros: "Airplane was clean and the staff was very welcoming."
Cons: "One staff member seemed upset when she i handed her my agricultural form, as if I were a bother. Wish there was actually screens to watch t.v. but I hear there was now tablet rentals so that's a new plus."
Pros: "Everything went smoothly, no complaints about the trip."
Cons: "Seats are not comfortable and I was in premium seating."
Pros: "Overbooked and could not accommodate 3 guests who had tickets. Seems a bit crazy to think they are still over booking flights after recent incidents."
Cons: "Not to overbook and cause anxiety."
Cons: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Pros: "Extra legroom was good, seat were ok, and the overall improvement in general was much better than I last flew United.no"
Cons: "wifi does not work on this route. I have used it on cross Atlantic flights yet LAX to HNL didn't have it."
Pros: "The spirit of the crew under difficult circumstances"
Cons: "1.Seven hour delay due to mechanical issue and plane change. 2. Some menu food items were not even loaded for the flight. 3. Malfunctioning entertainment system."
Pros: "The crew members were great"
Cons: "VERRRRRYYYY OUTDATED"
Cons: "Often denied service for BYOD entertainment. Could see others struggling too. Even after paying $17 for email and very limited web browsing, got very spotty and generally poor service."
Pros: "I got offered to upgrade to first for only a $100 more. Love to fly first on United again!"
Cons: "That the plane was a little bit older."
Pros: "I liked three of the stewardessence very nice. the old tall stewardess with the short dyed hair was rude to me. she needs to retired"
Cons: "no food was provided for free. I will fly a foreign airlines next time apart I don't pay for my baggage and free meal."
Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew service was excellent."
Cons: "Not as comfy seats. No connection to movies error script on each attempt."
Cons: "Simply, EVERYTHING!"
Pros: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."
Cons: "Crew and food could be better"
Pros: "Crew was great. Comfort was only good for me because I was in an exit row."
Cons: "United wouldn't open the doors even though the plane was right there, didn't pay for my accommodations because it was Lufthansa's delay that caused me to miss the flight, then couldn't book my family on anything earlier than the same flight the next day, which they then overbooked and almost couldn't get us on the plane again. I had to sit separately from my family."
Pros: "The entertainment was free because of the delayed departure."
Cons: "We left late (again) and the crew was not very friendly."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "Delayed 3hrs due to awaiting the aircraft. Was given the option to change flights with no more flights to HNL tonight"
Pros: "Boarding was a smooth process. Seating was comfortable for economy."
Cons: "Flight was delayed 2 hours due to maintenance issues. My entertainment screen did not work the entire flight. FA stated that the issue couldn't be fixed since i didn't notify them while we were still on the ground. Granted he was a friendly FA, I was only offered a "wine" for my troubles. One FA was very rude. Seem like she didn't like her job."
Cons: "having to sit in an aircraft for more than 2 and a half hours after push back from the gate and unable to take-off due to a computer problem at their Chicago headquarters. If the captain knew about the problem, he should not have let passengers board so early. This flight was operated by United Airlines so Lufthansa should not get any blame for this."
Pros: "I liked the variety of movies offered."
Cons: "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "No leg room"
Pros: "The staff was very nice and friendy."
Cons: "There was in-air entertainment; however, you needed the United app or to rent one of their tablets. The problem is that they didn't tell us until we were on board. I needed the app on my tablet to access the WiFi but couldn't get the app without WiFi."
Cons: "There's very little room between sest rows."
Cons: "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
Airlines flying from Los Angeles to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights