Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Pros: "Nice crew, nice plane"
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Pros: "JetBlue is always a great choice"
Cons: "LAX, but no one can help it :)"
Pros: "Seats ok. Crew was great!"
Pros: "Crew was great Snacks were perfect Flight arrival was earlier Great experience"
Pros: "Crew was very helpful"
Cons: "MULTIPLE DELAYS"
Cons: "Delay with no reason at all. Clear weather in all the relevant cities. Then sat on plane upon arrival doe half hour. Ugh"
Pros: "The crew was nice."
Cons: "We were delayed because they were trying to fix the entertainment, which didn't end up getting fixed. It made us late to our connecting flight. I had 8 minutes to get there!"
Pros: "The attendants were super sweet. I had hurt myself before the flight (nothing caused by the airline) and they were very accommodating. One of the workers pushed me in a wheelchair to luggage, which was super helpful. First time flitting on Jet Blue and it was a very positive experience."
Cons: "There is a control on the armrest and I accidentally messed with my boyfriends controls (lowered the volume). Also, the touchscreen needs to be a bit more sensitive. I tried pausing the movie I was watching and it forewarned the movie. I tried to find the spot I was at but while pausing (announcements during the trip) it kept forwarding so I have up on that movie. Minor annoyance."
Cons: "The traffic at LAX is horrible (not JetBlue's fault). It took a good 25 minutes to drive from the entrance of the airport to the terminal. Allow extra time."
Pros: "On time, lots of leg room, good snacks and drinks"
Cons: "I was the last group to board and there wasn’t a place to put my small carryon in the overhead bins."
Pros: "Seats were great. Personal power supply. Tons of entertainment choices, and free internet if you have Amazon prime"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "The staff and good selection"
Cons: "My entertainment system did not work and the person sitting next to me took up part of my seat"
Pros: "The flight going from LAX to NYC was considerably better in terms of service. Staff was more accommodating, friendlier, and over all more pleasant."
Cons: "Our flight returning from NYC back LAX wasn’t Pleasant at all. The staff was rude, unaccommodating, seemed angry and as if they didn’t want to be there . Any request made by a passenger seem to annoy them. A lot of the time they never even followed through with the request."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "The plane was neater than the one I used going to long beach"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Pros: "movies and music were ok"
Cons: "Takeoff was delayed by a connection from Philly. We were supposed to arrive at 11:00 pm got there at 12:30 am. Luggage was put on a different plane and didn't arrive at RDU until 1:30 am."
Pros: "Nice comfortable seats with great options for entertainment. Unfortunately I only have iPhone headphones and didn’t even think about them not fitting the jack. I just watched in subtitles. Left on time and Arrived 35 mins early"
Cons: "Wanted to check a bag. Arrived early but no one was available to help till 4am. I was the first person in line and was told to go to the service desk. I waited at the service desk for 20 minutes before the same man I originally talked to came over to help only after a very long line of people accumulated. Only two people were working and the customer service was very poor."
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "Everything was splendid as usual. Except for the flight attendant "serving" the bulkhead, which costs an extra $90. He consistently effectively told us to shove it when we needed the slightest thing. Never had a bad experience w/ JetBlue employees at any time. My two seatmates suffered the same rudeness, in addition to a broken tv."
Cons: "Only the aforementioned flight attendant. rkbarnettphd"
Pros: "We were well informed of the delay in our flight ..thank you for the advance noticed"
Cons: "The 45 min delay"
Cons: "It got canceled and had to find new flight. Hawaiian Airline’s was not helpful. I had to do all the leg work and then still had to escalate calls to superiors to get what I needed"
Cons: "Everything was smooth, great flight, great entertainment, but it took over an hour for our bags to arrive at our baggage claim."
Pros: "I have not flown JetBlue in awhile, and am sorry I havent! I was so impressed with the efficiency of boarding and the takeoff. Not to mention, the seat space in economy was AMAZING! Any little extra bit helps! Great prices, efficient, and the flight attendants were so nice and has great attitudes!"
Pros: "The crew. The plane. The space. Everything"
Cons: "I forgot my headphones so it was a bummer to have to buy them but other than that everything was amazing! I love Jet Blue!"
Pros: "The legroom was a bit better than most airlines."
Cons: "We were on the right side of the aisle as you face the front of the plane but for a long time it seemed as if only the other side was being served any snacks, beverages. The plane was delayed for takeoff due to a/c problems. Too bad that was not discovered before boarding and forcing us to sit in the fairly uncomfortable for an extra hour and a half. The crew did not seem overly helpful."
Pros: "Direct flight."
Cons: "No closed captions on those movies or tv show. Guidance would have been nice"
Cons: "Unable to turn off the movie screening"
Pros: "Everything was on time. The plane was clean. Most importantly there is more leg room of Jet Blue than on all. the other carriers."
Pros: "Boarding was delayed but we arrived on time. I always enjoy flying JetBlue and intend to do so in the future."
Cons: "I was expecting the same choice of movies that I had seen on the westbound trip, so I could finish one that I had started. I'll have to find it elsewhere. Chocolate chip cookies were recalled. ????"
Pros: "Boarding quickly"
Cons: "Lack of food and entertainment."
Pros: "The crew was extremely helpful and friendly! I really appreciate their efforts and professionalism."
Cons: "The seats are typically more comfortable. Towards the end of the flight I experienced lower back pair which is not typical for myself."
Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."
Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Cons: "Did not like that flight was delayed"
Pros: "Understood there were thunderstorms up and down the northeast coast. But it is always helpful for the team at the gate to keep folks waiting there with 20 min delay here and there. I just got them on my phone."
Pros: "New plane, legroom, snacks. Really nice flight attendants"
Cons: "Delayed 50 minutes!"
Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."
Pros: "Boarding was quick and efficient."
Cons: "The seats in my row were filthy. Not only was there food on the seats but there was crusted food on the pull down tray. When this was brought to Peter's (the steward's) attention he handed me a napkin and water to clean it myself. Absolutely unacceptable. I don't think I'll be flying JetBlue again."
Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."
Pros: "we had space and although we left late the crew was very accomodating"
Cons: "Seats do not recline and are only padded with leather cover and minimal padding. And back part of seat angle is bad for back."
Pros: "Seat not comfortable"
Cons: "Seat extremely uncomfortable"
Cons: "Spirit is difficult to arrange the needs of passengers with emotional support animals, along with congeniality toward the passenger who hopes to travel with their animal. The passenger submitted (ahead of schedule) full legitimate documentation of medical necessity. Spirit requested an expensive letter of medical/health certification from a veterinary. It is not enough to have a letter indicating that all of the animal's health records are accurately documented and up-to-date, it is required that the veterinarian establish a "certificate of health" that only lasts for a 10 day period from the time that it is written. The cost is $100 and if you plan your visit for over a 10 day period the animal must be reevaluated and a new certificate issued for the same cost of $100. Regardless, all things considered, it has become less expensive to just pay the pet carry on fee where no health certificate is necessary. I found Spirit airlines to be less than accommodating to the needs of a traveler with emotional support requirements. Spirit no longer supplies water to passengers during the flight, so don't forget to bring your own, unless you plan to pay the distorted price of a bottle purchase...CREDIT CARDS ONLY!"
Pros: "It was on time"
Cons: "No food to buy and no drinks offered."
Pros: "Fast boarding and on time departure"
Cons: "Lack of complementary food or beverages as well as lack of any entertainment options"
Pros: "The flight was very smooth and on the return home we landed an hour ahead of schedule. Food was offered a couple times during the flight."
Pros: "I called but didn’t receive an email until the following day to get my boarding passes and then I didn’t have a printer anymore. Very stressful!!"
Cons: "The luggage was $50 extremely expensive and I was charged for coffee and there was no snack I don’t plan on flying this airline again"
Cons: "NO CARRY ON BAGS ALLOWED WITHOUT PAYING AN ADDITIONAL $65"
Cons: "Both flights were late Paid extra for seats and plane changed and we had the free seats instead of the seats we paid for"
Pros: "The staff were nice"
Cons: "Seats are uncomfortable. I felt cramped. The plane stunk so bad! No entertainment"
Cons: "Delay super charged for little stuff"
Pros: "The crew was attentive, professional, kind, and capable."
Cons: "I purchased two snacks (cheese and nuts) and both were very stale and of very poor quality. Also, our plane was 1 hour late to depart."
Pros: "My flight wasn't cancelled."
Cons: "Sitting on the tarmac in both LAX and OAK for hours."
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Pros: "This was my first time flying with Spirit, but it was a thoroughly enjoyable experience. Tge flight attendants were so friendly and professional."
Cons: "Whole trip"
Pros: "Everything moved fast"
Pros: "The service"
Cons: "-- Our flight was delayed 20 minutes, than an hour, than three hours, on a perfectly clear day. No helpful customer service or information was given by the SPIRIT team members, we just sat and waited and asked the uninterested SPIRIT workers what was happening. They said they weren't sure, couldn't tell us, maybe we'd get updates in the next hour or so...people started asking for refunds. -- Finally we're about to board 3 hours late, then a mysterious mechanical issue is reported and there's uncertainty whether or not our flight is now canceled. Again the crew members "we don't know anything we might know more in an hour..."Read the YELP! Reviews, these occurrences are common and it's a 1 star airline. -- Lastly, it's NOT a deal. If you bring ANY baggage (even a small carry-on) on your trip, you're spending $100. They weirdly try to charge you for printing a boarding pass, and choosing your seat (what?!) Don't fly Spirit. Read the YELP reviews and horror stories; they're all true."
Cons: "Everything was awful from the way they handled bags, to the communication about delays, to the delays themselves, to the failure to take care of passengers given the long delays. Before signing up for a Spirit flight, make sure you add the cost of checking carry-on bag, getting a seat assignment, getting any water during flight, boarding (yes they up charge for boarding). Then, make sure you factor in the small size of the airline which makes it far, far more vulnerable to weather delays - fewer planes, fewer pilots, fewer re-routes available. Also, add at least an hour to the end of each flight to get your bags if you do check them. So, you don't save money or time, and you're very vulnerable to weather and mechanical. With their organization this bad, I can only imagine how weak their mechanical is."
Pros: "I got from one place to the other in one piece."
Cons: "Spirit was one of the worse flying experiences I've ever had. I was nickeled and domed at every step of the process, from charging over $100 for over head luggage to no complementary beverages (which could be so easy for them to do but simply didn't). Also, on my way back from LAX there was an 25 min delay but no one at the kiosk told any of the passenger, so there was 50 plus people wait to board a plane that had no plans to leave anytime soon. I was overall disappointed and would never recommend to anyone I care about."
Pros: "The plane was clean and boarding was orderly."
Cons: "The charges for everything."
Cons: "$55 baggage fee that went from $65 to $100 if paid at the gate seemed outrageous."
Pros: "flight attendant was hilarious"
Cons: "I did not even get a chance to GET ON THE PLANE because I was 2 minutes too late to the kiosk and it would not let me print my ticket. I was notified that I would have to be there NO later than 45 min to get my boarding pass, but I had no previous knowledge of this spirit rule. I did NOT receive an email telling me to check in within 24 hours to 1 hour before my flight. I did attempt to check-in prior to getting to the airport and could not because the website is so poorly designed. If you try and look online for this information it is nowhere to be found. I only had a backpack therefore knew that in a smaller airport I would very easily get through security and allocated that time to get to my plane. Although I was not even allowed to print my ticket. I will NEVER fly spirit airlines because their customer service is awful and they are liars to all flyers."
Pros: "Easiest boarding ever. Great flight. Nice people"
Cons: "They could at least offer water for free on a 5 hour flight"
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Cons: "the prices for the luggage. we end up paying 160 for three extra pieces, which I could have use it for another trip to visit my famiily"
Pros: "Flight was on time."
Cons: "Having to pay extra for my bag."
Cons: "Staff was rude to passengers and there is an extra charge for every little thing. Would not recommend this airline."
Pros: "I am puzzled about how can I get the receipt of the tickets. would you please tell me by email? My email is firstname.lastname@example.org. Thank you very much!"
Cons: "Didn't like that we get a cheap ticket but find out we really pay the same as using another airline when you go to check in baggage. Spirit is a rip off that you should remove from your vendor list."
Pros: "I appreciate the low cost airfare and don't mind the simplicity of the in-flight services."
Cons: "Baggage fair is absurd."
Pros: "The aircrew was friendly"
Cons: "expensive snacks"
Cons: "Did not travel on flight due to delay in Dallas. The flight from Los Angeles had left by the time my flight from Dallas had landed."
Pros: "I found that my flight was very economical , on time at a convenient time , & that's all that I am interested in . Thankyou very much."
Cons: "The stewardesses and captain were nice from the start but when we hit multiple pockets of turbulence there was no warning and at one point the seat belt sign only went on a few min before we dropped out of the sky. Also no warning on landings just dropping and wheels popping out. Would be nice if they'd communicate with the passengers before we drop out of the sky for any length of time. People had babies and a dog and there was no preparation made for the amount of turbulence we hit and when I said we dropped out of the sky I mean people who didn't have their seatbelts tight were floating out of their seats."
Cons: "That my flight got cancelled & I did not get informed until I got there & they wanted me to wait in an hour wrong like to get my refund"
Cons: "I NEVER EVER FLY WITH THEM , AND I WILL TELL EVERY ONE NOT TO FLY."
Pros: "The crew was very friendly"
Cons: "The seats didn't recline back for a long flight."
Pros: "Smooth ride"
Cons: "That I had to pay for my carryon luggage when I had read that I didn't have to pay when I booked my flight."
Cons: "On time departure and arrival or compensation or small token of apology for the inconvenience"
Cons: "I didn't like not knowing before I got to the airport that it cost $55.00 to carry on a backpack. I saw a family of four whose mother was crying because they were not aware either. Their trip all of a sudden would cost them $55.00 x 4 carry on bags to total $210.00 for one way. This grand total of $420.00 wouldn't be such a big deal if they had been aware of it. So maybe make it more clear to your customers what exactly your selling and offering."
Pros: "It's a worst airline"
Cons: "Don't go for this airline even if it is free"
Cons: "I don't know why they manage their flight time terribly, but two flight schedules (inbound and outbound Houston to LA) got delayed for almost 1 hours, which influenced my next schedule, so I missed the scheduled shuttles at the airport twice... It is so annoying."
Cons: "Seats are uncomfortable, Flight attendants were rude, Captains don't speak very clearly on the mic"