|Flights Arrive in||New York|
|Flights Depart from||United Kingdom|
|Airlines||SWISS, Lufthansa, United Airlines, Air Canada, British Airways, WOW air, Austrian Airlines, Brussels Airlines, Virgin Atlantic, Norwegian Air UK, Finnair, Thomas Cook Airlines, KLM, Delta|
Pros: I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards.
Cons: We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?
Pros: Always like flying Swiss business class. Great service, good food and a great lie flat bed
Cons: A little more clean seats
Pros: Crew was kind and gracious.
Cons: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.
Cons: Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip.
Pros: The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!
Cons: The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage
Cons: Food need be much better
Pros: Crew was friendly and we were pleasantly surprised to be fed something on the short flight!
Cons: Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight.
Pros: The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA.
Cons: The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil .
Pros: Everything, I love Lufthansa
Pros: The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!
Cons: Not one thing.
Cons: I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves
Cons: Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs.
Cons: Longer seat belts
Cons: If they had veggie options or any options for food when they arrived to my seat
Pros: Friendly crew in business class.
Cons: Foods really mediocre at best. They serve food in heated plastic packaging!
Pros: The few were friendly.
Cons: The food selection was poor.
Pros: Crew was amazing .. had two seats for myself
Cons: Food and entertainment
Pros: Crew was great. Especially Reagan
Cons: Poor choice of movies
Pros: Nothing at all.
Cons: The flight didn't exist. Got to the airport and they said there was a glitch and I booked a flight that didnt have a plane. They drove me to Heathrow and got me on another flight 4 hours later. Missed the last bus home and now am stuck in NYC till the morning.
Pros: Boeing 777
Cons: Plane old model, not updated and terrible entertainment
Pros: Nothing they cancelled flights
Cons: They counselled flights
Pros: Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!
Cons: No complaints; great service! I'd definitely fly British airways again.
Cons: The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit.
Cons: There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!
Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.
Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.
Pros: No frills budget carrier, mostly exactly as I expected.
Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.
Pros: This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.
Cons: The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.
Pros: Great legroom, nice crew.
Cons: The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.
Pros: On time, nice breakfast
Cons: Not enough leg room, same as everyone
Pros: Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!
Cons: Everything was very smooth, except that the seats were not very comfortable!
Pros: Efficient timely.
Pros: I like the food and servise
Cons: 30min late arrival. Still was ok.
Pros: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.
Cons: no TV or other entertainment options so make sure to bring your own device or a book.
Cons: The bags took over 45 minutes to be delivered
Cons: Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.
Pros: At least it was a flight
Cons: Noisy, no complimentary snacks nor drinks, no legroom
Pros: Good schedules, good prices.
Cons: They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable.
Pros: I loved the in flight entertainment, and there was always so many snacks and drinks available for free!
Cons: For boarding, we had to walk a rather far distance due to construction.
Pros: Movies. Meals. Wine. Freq
Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.
Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)
Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.
Pros: Comfort, service food and entertainment. What more can you ask for.
Cons: Nothing. ]
Cons: Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.
Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.
Cons: waited in long lines to board for no reason
Cons: the pricing on the items in the menu..., oh and take cash!
Pros: Everything! I never knew that Finnair was such a great airline.
Cons: Honestly, nothing could have been better.
Pros: Smooth flight
Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow
Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.
Cons: The plane is not comfortable, but the flight is very short. It balances out.
Cons: Arrival to destination with 7 hours delay.
Pros: Very enjoyable
Cons: I have no complaints
Cons: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
Pros: The crew was excellent and the flight itself very comfortable
Cons: The entertainment did not work but sporadically.
Pros: Friendly crew staff who were very attentive to customers needs Flight was on time
Cons: No wifi or personal entertainment options Food was mostly carbs and cheese - would have liked more fruits, vegetables, or protein.
Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. We were provided with good meals as part of the ticket price. In seat screens had plenty to watch and listen to. We would definitely fly Thomas Cook again.
Pros: I was exited to see that they did count with vegetarian food
Cons: Larger meals.
Cons: not really
Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.
Pros: Quick flight
Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib
Cons: Ran out of hot water on flight
Cons: Everything was excellent.
Cons: The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure.
Cons: More comfortable seats!!!
Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.
Cons: entertainment sound
Pros: Service was fine, on the ground and in the air.
Cons: * Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them
Pros: There was an abundance of drink carts and dining options, snacks. Thank you!
Cons: Some of these planes need improved entertainment systems. Half did not work.
Pros: The flight was smooth and on time. The flight crew did everything alright.
Cons: Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru.
Pros: There was a wheel chair waiting for me at each gate, but in Newark, the attendant took my next boarding pass and dissapeared for about 15 minutes, and left me near the gangway. I was starting to panic. My travel companion was not happy and started to vent. It ewas quite tense for awhile.
Cons: The seats were cramped. I boarded first because of a broken ankle and a leg boot that turns into a child's car seat when I'm done with it. I was able to work the boot off when I had a leg cramp, but didn't have enough room to put it back on.
Pros: Seats were comfortable
Cons: One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy.
Pros: The crew and the food was good.
Cons: Flight was delayed and one of our bags was left in London.
Pros: ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!
Pros: Service was amazing!
Cons: I don't know
Pros: The crew was very pleasant and accommodating.
Cons: Better movie selection.
Pros: Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok.
Pros: The leg space was great for economy class. There was room for bags in the overhead. The movie selection was great.
Cons: Boarding via bus.... first bus had kids, business class, and people who needed help. Second bus had everyone else. Both waited on the tarmac for the plane to be ready and both busses opened the doors at the same time. The families were swamped while trying to load the plane with kids in tow.
Pros: We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!
Cons: Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this.
Cons: AC would always delay
Pros: Aair Canada rouge seems to ne a plane for cattle. Too tight
Cons: Human space between seats
Pros: Crew amazing
Cons: Nothing to do with the airline - a bit rough
Pros: The aircraft was new
Cons: The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time
Pros: I liked the food
Cons: Crew could have been more available. Once we took off, rarely to be seen.
Pros: The crew was great. The food was surprisingly good. The passengers were mostly British, a pleasant surprise considering (my fellow) Americans are such inconsiderate jerks.
Cons: No place to charge cell phones. The entertainment choices were limited.
Pros: That we had a meal with choice of wine.
Pros: That I was in shape to run from one terminal to another to catch the flight
Cons: The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA
Pros: I guess that a 3-hour delay on departure turned into only a 2 1/2 hour delay on arrival.
Cons: The boarding process was everyone for themselves. No priority boarding at all - except for handicapped. After that, it was catch as catch can - even if you were first class or business class. The audio selection was the most sparse I've ever seen. Only 5 titles in classical music. Also, the movie "library" had only 5 choices. The flight map was a dated version. On other BA flights, there has been excellent attention to detail in Club World. This one was very poor.
Pros: prompt, good service and food
Cons: pasta was too salty
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