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Everything ran smoothly

The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards.

This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again.

inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

A few members of the staff were really friendly and professional.

Long queue! Long wait! I spent more than 6hours at the airport!!!! Flight delayed! More than 3hrs!!!! Not enough seats for passengers! Had to miss my flight!! Lack of communication and organization

Nice, new plane with great entertainment user interface and options (control reading light and call crew via screen is way more efficient and user friendly than armrest controls). Plane crew very nice.

Seated by bathroom. Selecting a seat when booking was not an option so I was stuck with this seat which meant there was a lot of commotion constantly. Crew at Gatwick boarding gate hassled me about my carry on when it did in fact conform to the airline's standards (I had checked the policy beforehand and already weighed it at check in desk). When preordering a meal with Norwegian the options were very limited, it seems you'd be better off waiting to purchase items from the snack bar.

It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.

Never seen an international flight charges checked in luggage $130 US dollars a piece

Large selection of movies and music 3d map Crew spectacular

Almost every aspect aside from check-in process in LGW

2 agents serving a large # of people resulting in slow moving lines during check-in at LGW

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

the staff was professional and quick on flight. the food was tasty.

the boarding line took a long time. there seemed to be confusion with carry-on baggage limits. this should have be taken care of during check in.

New plane and free entertainment. Good value.

Handoff between Kayak and Norweigian could have been better.

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

Spacious seats, Flight was on time.

No wifi