Flight was smooth, staff professional. No problems.
Pros: "On time"
Cons: "More seat room"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "Nothing. Great flight"
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Pros: "Super comfortable"
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Like the new plane, clean seats, good leg room in premium economy. But attendants are beyond rude. No idea why but they even make you feel bad for asking for water."
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wider seats."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Cons: "More leg room and more shoulder room."
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "I loved how smooth the flight was"
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "Friendly crew, smooth flight"
Cons: "Snacks are never good. No TV."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
Cons: "Flight movie didn't work"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Pros: "Love the cookie! Good crew."
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "I was fine"
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Cons: "boarding zones were off"
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "Everything was great"
Cons: "I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago."
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Pros: "Most things"
Cons: "Some things"
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Service is not what it used to be!"
Cons: "Both flights were delayed by 20 mins which made it hard for the connecting flights"
Pros: "The seating was surprisingly comfortable. There was plenty of leg room."
Cons: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."
Pros: "Friendly helpful courteous"
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "The flight attendants were very pleasant."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "Flight was not only on time, but early both ways."
Cons: "Gate change at Newark."
The snacks could be better quality and variety. There’s only music options no TV. Thanks
Not horrible. A clean jet, friendly crew.
Shanna was our F/A and she made it a fantastic experience! A boon to your establishment...!
New seats…plenty leg room
The space in the plane was great and just don’t overbook so you don’t cancel other people’s flights
Seats were on the small side but flight was on time and will fly Spirit again…
Flights were changed twice then canceled at the last minute. Previous flights have been changed and canceled. Done with Spirit.
My checked bag was both damaged and missing items. To sum it up, everyone I talked with about it just said it wasn’t their job to find the items. Costumer service doesn’t care a bit about you or your stuff. Next time I will pay more to fly with another company, and I recommend the same to anyone flying with checked baggage.
Cons: "I have never flown on spirit before in my live and never will again , and I fly about 50 times year."
Pros: "the crew was amazing and knowledgeable"
Cons: "getting off the plane could of been quicker but I dont think that has to do with the flight."
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Pros: "There was one crew member prior to the flight that was very helpful."
Cons: "The captain wasn’t prepared, flight experienced a 20 minute weather delay yet we needed to return to the gate for more fuel. I’ve now had two flights with Spirit and both were delayed longer than 2 hours unnecessarily."
Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."
Pros: "Convenience and easily accessible"
Cons: "3rd flight in past month that’s delayed"
Cons: "To have flaps to hold the head on the seat"
Pros: "Not much besides the Flight crew was kind."
Cons: "Spirit airlines charges you money for water!!! For water!!! I was on a four and a half hour flight from LA to CLE, and didn’t bring my credit cards or a bottle of water with me. I could t get a bottle of water because they charge for them. How is that even legal? I sat thirsty considering drinking the water from the airplane lavatory. Beyond that the seats don’t recline and you get nickle and dined for everything. I would never fly this airline if I didn’t need to travel to CLE where they appear to be one of if not the most dominate airline."
Cons: "Check baggage line"
Pros: "The crew was very friendly."
Cons: "Paying too much for luggage. Soft drinks are not free. The seats are not comfortable and too close together."
Pros: "I arrived at my destination."
Cons: "1. Dirty seats 2. Rude and unhelpful flight attendants 3. Overpriced baggage fees"
Pros: "I liked that I made it home that's it."
Cons: "Charge for everything. Just because it's low fairs? How about southwest is low fairs and they don't charge for bags and to add they don't charge for water or soda. They are also much more lively."
Pros: "Arrived in time"
Cons: "Seats are extremely uncomfortable. There is no complimentary soda or water. No wifi. No entertainment. And they charge for all bags extra"
Pros: "Nothing! I never went."
Cons: "Any airline can experience weather conditions but they usually have relationships with other airlines and get you on another flight very soon. Spirit, I was told, lacks those relationships."
Pros: "On time take off and landing."
Cons: "Carry-on Baggage fees, charges for beverages."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Cons: "They allocated me with american airlines for an already cancelled flight and did not take any repsonsibility further. I ended up waiting in the airport for 14 hours to get my next flight. No accommodation was provided."
Cons: "first time on spirit. I had no idea that I had to pay for carry on, and pay to get a seat assignment prior to boarding. I opted for general boarding, after paying $55.00 for a small carry on. with the added fees, their ticket price is not that much cheaper than a regular airline. I sat in the very last row. The seats were completely different in the last four rows than the rest of the plane. They were smaller, thinly padded, and the tray table was a metal plate that flipped down. I felt like I was on a folding chair. there was barely any leg room. i was twisted up like a pretzel. Although the flight left and landed on time, it was extremely uncomfortable. Next time I will think twice before booking on Spirit."
Cons: "terrible communication, rebooking process was such a hassle, i could only cancel my plans and get a refund."
Pros: "First leg of the round trip was on a clean, new-looking plane. I noticed that the chairs appear more streamline and this gave me an additional inch or two space between my knees and the back of the chair infront of me. Noteworthy was the tremendous smoothness of the flight. Maybe 100% due to weather, but traveling as frequently as I do I believe a great deal of the smooth flight was due to the piloting. Price was right for this no-frill 1-hour flight."
Cons: "Layout of the departure "gate" (surrounded in a cul de sac by 5 or more additional gates) was full of noise pollution. I didn't anticipate this "price" but each gate attendant making his/her announcement immediately following their neighbor made for "noise pollution" that desensitized the listener as 80% of the ceaseless announcements are not relevant to me. Return flight was delayed by 45-minutes, though I don't know why. Return flight plane was not new-looking like the first leg plane. My knees were physically against the chair in front of me. I would fly again provided a short flight and inexpensive. I find it offensive (here or overseas) to pay "extra" for a carryon item. I understand this is your model, and trust that you understand your model is offensive to at least some travelers. Bon Voyage!"
Pros: "The seats felt very wide and comfortable. Short flight! Loved it"
Cons: "Delayed twice for almost 6 hours so far."
Cons: "80$ for one luggage 50 lbs"
Pros: "The crew were friendly and were on time."
Cons: "The seats were very small and uncomfortable."
Pros: "This crew was vastly different than the crew on the first flight. Courteous, kind, happy and a pleasure to have with us on the flight."
Cons: "I didn't make my first flight and I bought another ticket to fly to Vegas with. I made my second flight and they made me buy another plane ticket saying that they cancelled my flight. I had to buy the same ticket 2 times. Not happy about it at all!!!!"
Cons: "What a terrible company and flight. Badically the worst all around."
Cons: "This airline charges for everything and charges alot. Flight was rescheduled/delayed three time. Chaos at the counter"
Pros: "I liked the cost of the air fare"
Cons: "The baggage costs are over the top. Way too much. The seats are too narrow. You feel like you're sitting on top of each other. And the seats don't recline. No comfort at all. Especially when you are sitting next to a stranger."
Pros: "newer plane /quieter"
Cons: "uncomfortable seats/no leg room/ no minimal sustenance offer gratis- water."
Pros: "Got there safe. Basically on time."
Cons: "No way to talk to an agent on phone about questions, terrible terrible website, have to join club to get boarding pass, didn't announce that gate had changed, on flight home had miniscule tray on back of seat with no indent to hold cup steady, the email survey Spirit sent us led to a blank page!! Flight home they had catering problem, no soft drinks on plane."
Cons: "Was in line to board and the lady in front of me had a bigger luggage bag so they asked her to pay $65. I was asked that I needed to pay also even tho my bag was a small carry on size. She said everyone has to pay for their carry ons. I used the same bag for many trips before with spirit and NEVER had to pay for it. I stepped aside and nobody else paid for theirs.. What a rip off!! I packed small to avoid that exact reason and I ended up paying $65 rants ridiculous. NEVER! EVER FLYING WITH SPIRIT AGAIN!!"
Cons: "The seats could not be dirtier"
Pros: "Free upgrade to emergency row."
Cons: "The plane was stinking like an outhouse. Seats don't recline and are uncomfortable."
Pros: "Nothing good."
Cons: "Customer service is horrible. Flight cancelled. If your flight gets cancelled you are out of luck if you need to get somewhere on a timeline."