Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "big seats, space between seats, good landing"
Cons: "No space for cabin baggage"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Flight was on time, extra room seats were very comfortable."
Cons: "Leaving on time. We got in at 4 AM."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Pros: "Seat was excellent. I slept 90% of the flight. Being able to bring a personal item on the plane made my day much easier."
Cons: "Flight options could have been better. I had to fly at 6:30 to get the best price that I could afford."
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "The gay guys on the crew were very funny and entertaining."
Pros: "Unlimited snacks, comfortable roomy seats, refreshing looking cabin, family boarding"
Cons: "On time flight"
Pros: "I liked when I got endless emails of flight delayed."
Cons: "Delayed too many times."
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Cons: "Flight attendant had an attitude"
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
Cons: "Bulkhead was very cramped"
Pros: "Upgraded seats well worth it"
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"
Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "I like the timeliness, courtesy and customer service"
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "Friendly quirky service characteristic of JetBlue when it was smaller and very competitive."
Cons: "JetBlue is no longer competing on price. It had been a while I flew with them because of that."
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Pros: "The crew, pilot was professional with a great sense of humor. The attendants were pleasant and awesome"
Cons: "Nothing"
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Roomy"
Cons: "I wasn’t able select more channels to view and not able to see the live map to track the trip. I think it wasn’t working my."
Pros: "Everything else was good."
Cons: "We were 5 hrs late arriving"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Pros: "The flight was on time, the flight attendants were professional and efficient, the seats were comfortable"
Cons: "Delayed for an hour."
Cons: "Our tvs were broken"
Pros: "Nothing"
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Flight left on time and arrived early to destination."
Cons: "Air conditioner was leaking ice and water the entire flight."
Cons: "8 hr delay, and getting to destination at 3:00 AM. Should have cancelled flight & provided overnight accommodations."
Pros: "The overall experience of travelling with Jet blue"
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Nothing"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "WiFi didn’t work at all."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "The food and the treatment"
Pros: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Cons: "Would like more food available-not for purchase but with what comes with your flight"
Pros: "Television"
Cons: "No drinks or snacks"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "Confort"
Cons: "N/A"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Cons: "Nothing."
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "Excellent crew"
Cons: "Entertainment system did not function at all during the flight"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Movies"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "Delta is always running behind."
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Enjoy able"
Cons: "Noise"
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Pros: "Comfortable seats"
Cons: "Moron putting the seat back in front of me"
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Confortable seats"
Cons: "NA"
Pros: "Everything"
Cons: "It’s perfect"
Pros: "Courteous crew"
Cons: "N/A"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "Crew was very nice."
Cons: "More room in seat"
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Smooth ride and early arrival"
Pros: "Everything was great on the flight"
Pros: "The staff was welcoming and it felt good!"
Pros: "Nothing exceptional"
Cons: "The plane was a little too hot."
Cons: "Never happened. Had to be cancelled cause we missed our main flight."
Pros: "taking off and landing"
Cons: "having to fill this out"
Cons: "Boarding was poorly set up."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Nothing"
Cons: "Sitting next to a bunch of crying babies"
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Cons: "N/A"
Pros: "It was on time boarding and landing"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "2 flight attendents reset the unit but to no avail."
Cons: "We could not resolve it."
Pros: "They were accommodating to my boot on my foot in the boarding process."
Cons: "Comfort and room in the seats. The temperature was very hot as well."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "Delay otherwise average"
Pros: "Everything went smooth"
Cons: "Delayed flight, attendants were rude and unhelpful."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Cons: "Same as previous response."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "On time"
Cons: "Nothing"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "Boarded an hour late"
Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "Nothing"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "The crew was very friendly"
Cons: "The termianl could use an update"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "We were on time"
Cons: "It was just fine"
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Pros: "Patient flight attendants kept cool while PIA passengers were delaying departure by playing 'seat switching'."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Cons: "The crew makes all announcements so quickly, that they cannot be understood. A little patience and enthusiasm goes a long way."
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Cons: "Didn't like much of anything. Its always recommend to arrive two hours early but found no one working the ticketing desk so i had to wait two and a half hours for an employee to arrive just to check one bag.Seating was crowded uncomfortable did not recline. The flight attendants were ok but made the passengers feel rushed"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Staff great,"
Cons: "Setting"
Pros: "Other passengers, boarding"
Cons: "Costs are hidden until you've already paidfor flight, then they tell you the cost is going to double because of the other misc costs that you weren't made aware of before booking your flight. They wont even give free cup of coffee and charge you $3 for 6oz. Hot colored water. If you have to pay for the coffee, it should be something other than swill. Felt taken advantage of. Wont fly this airline again."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "My knees where jammed into the seat infront of me causeing them to fall asleep sp i was standing up randomly the whole flight but the plane was clean and everything else went smooth"
Pros: "The flight was on time, pleasant boarding, clean aircraft."
Cons: "I am a frequent flyer -not without frontier but with other airlines-and this aircraft has by far the worst seat. It does not recline At all and its hard. My whole body was aching after the 4.5 hour flight. The flight attendants had no proper attire I could not even recognize who was a crew member and who wasn't unless I looked really hard at their badge hanging around their neck. They did not treat us professionally as well, complete lack of respect . This does not cost money to the company to improve."
Pros: "The flight captain was the only friendly crew member we encountered. His positive attitude made just the slightest improvement to the trip."
Cons: "Staff at the gate desk did not communicate delays and gate changes with the passengers. All departments (aircraft mainence, flight crew, baggage crew) were rude and obviously disorganized."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Pros: "I say where more leg room"
Cons: "you have to pay for basic things other airlines offer"
Pros: "Everybody was very friendly and the flight was quick!"
Pros: "Flight crew was friendly."
Cons: "Planes are consistently late. Seats are small with no entertainment options at all and tray tables are useless, but new planes feel safe. Free cups of water, but every single other item is absurdly overpriced (a can of coke = $3)"
Pros: "The pleather seats seemed clean"
Cons: "They would not let me check in before my flight. The online site was not working and I got to the airport a bit late due to traffic . When I got there I was told it was too late....there was no line in security and could easlily get to the gate. I was 40 minutes early and since I was not 45 minutes early they wouldn't let me check in. I had to wait until the next day for a flight back. Missed work and they didn't seem to try. So annoying . Will never fly with them especially when you factor in the bag fee of 60 I could have taken a better airline"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "The crew was friendly & the flight itself was cheap."
Cons: "They charged for, literally, everything (any/all checked bags/carry-ons except a purse, any/all food and drink). I'm sure they would have charged for the bathroom usage, if given the opportunity. The leg space was extremely minimal; you feel squished."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "Crew were friendly and accommodating."
Cons: "Seats were not that comfortable and the tray tables are almost non-existent. I have never seen them so small that you could not even put a drink on them."
Pros: "They charge for checking your bag AND carrying it on. It's like, who travels without bags? I knew Frontier was a bad airline, but I wasn't expecting the experience I had. The economy seats are cramped and don't even recline. The crew was fine as they usually are l, but the plane and the fees were terrible."
Cons: "The fees, the seats, the service."
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Pros: "It boarded on time"
Cons: "-Little table to eat. -Seats and rows way too narrow -They charge for carry ons, snacks, and probably air. It was ridiculous how I was nickled and dimes. -The wait to drop the bags was excessive >25 minutes at IAD. This is sad being that I paid ahead of time."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Ordinary flight. However, it had been a while since I've flown frontier and unaware that all they care about making more money and they took out the adjustable seats and TVs. It was a long flight and kids were very squirrely without TV."
Cons: "No TVs no adjustable seats"
Cons: "The flight was delayed for 6 hours, once the plane got to the airport it had maintaince issues. The Crew isn't too nice, they don't give us food and there is no entertainment."
Pros: "The crew was great. The seats were moderately comfortable."
Cons: "At least we could get water, coffee or soft drink."
Pros: "Smooth flight ."
Cons: "It’s not very comfort seating, and no onboard entertainment."
Pros: "Spirit staff, clean plane Safe arrival"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Nothing"
Cons: "The customer service, the organization it was awfull."
Pros: "Flight time"
Cons: "Nothing"
Pros: "Easy flight, quick boarding"
Cons: "Uncomfortable seats. My back kills ..:( When landed we had to wait another 40 minutes to get off the plane"
Pros: "Nothing special"
Cons: "Outrageous baggage cost"
Pros: "No problem at all i hear not good opinion about Spirit but i really like them!"
Pros: "Friendly funny staff . No issues!"
Pros: "I did not enjoy Spirit Airlines. My experience was awful from MCO to BOS and BOS to MCO."
Cons: "I am 5'4" and had absolutely no room to move and the chairs do not recline. My flight to Boston was delayed 2 hours. I called Spirit Airline's customer service and could not understand a word anyone said because their accents were to strong."
Cons: "Uncomfortable seats with very little space."
Pros: "good trip, excellent service"
Cons: "food prices"
Pros: "The crew is really nice and careful.."
Cons: "I’m pregnant and they put me sitting on the back seat with no space and no window, couldn’t even breathe! And the 2 hour delay. $55 for carry on? WTH ?"
Pros: "Had a reasonable seat for not paying extra for it. Flight took 2 1/2 hours instead of 3 which was too much to start with. Smooth flight the entire way."
Cons: "I knew this was an expensive flight so I should have no complaints."
Pros: "The flight attendants"
Cons: "No complimentary beverage. I wish I brought something to drink with me I was so thirsty. I sat in the aisle seat and kept getting bumped into"
Cons: "Long wait for luggage. Carousel broke down twice."
Cons: "need more people at the bag check in. Took a long time."
Cons: "ALL THE ADDITIONAL FEES, including bags, picking seats, and soda on board! Seems misleading"
Pros: "Small uncomfortable seats. Kid snacks for adults. Costs overall ended up higher rgan any other airline."
Pros: "I got to my destination almost on time for cheap. I was prepared and travelled without luggage."
Cons: "I travelled without luggage so the luggage fees didn't bother me. I bought a water in the terminal so I didn't pay $3 on the flight. I brought snacks from home. The fees could easily add up."
Pros: "Smaller planes"
Cons: "Baggage charges"
Cons: "We landed safely. The price was right. The flight was ontime. The boarding and un-boarding went smoothly."
Cons: "The representatives were rude and disrespectful. I had the chicken pox and they would not help AT ALL what they did do cost me more money. I would never in a million years use this airline again. ever. I would rather walk"
Pros: "Price, departure time fit my schedule."
Cons: "Overcrowded boarding area (no open seats, stood for over 40 minutes). Cabin crew tried unsuccessfully to mimic humorous announcements from Southwest. Seat WAY too close to seat ahead."
Pros: "Quick boarding"
Cons: "Flight takes longer through spirit than other airlines to same destination"
Pros: "Legroom was ok, flight crew helped entertain us with some games and one passenger won 5000 miles free!"
Cons: "Seats were just ok, they don't recline, no power ports"
Pros: "Price and one-way option"
Cons: "Flight attendant talks too much and too loud"
Cons: "How everything costs money. How uncomfortable the seats were. Hardly any leg room for even my 4 yr old. How lack of communication caused a handicapped woman to be overlooked for preboarding."
Cons: "2 he delay, not friendly staff, bad experience overall"
Cons: "Flight late. Terminal facilities in Boston dismal. Crew great."
Cons: "The extra fees for heavy bags over 41 pounds and and $60 for a carry on for carry-ons added so much to my ticket and ended up costing me more than if I had flown another carrier. Do your homework and don't think you're going to get away with carrying anything on in a regular bag only purses in very small bags are free."
Cons: "Nonreclining chairs, no real seat back tray, tight seats, unfriendly staff"
Pros: "Boarded flight on time and landed a half hour early."
Cons: "Fees, fees, fees. Pay for a seat that you will fit in comfortably. Pay for luggage to be checked. Pay more for luggage to be carried on. Fees, fees and more FEES!!!! Oh plus $10 if you don't print your boarding pass ahead of time! MORE FEES!!!"
Pros: "Worst service Small terminals Seats so tight and crammed Flight attendants rude"
Cons: "See all above Not a bargain at all"
Cons: "The waiting area post security at the terminal it is too small"
Cons: "Unsure about check in process..."
Pros: "Comforts a little cramped. There is no entertainment & you pay for all good & drink"
Pros: "Nothing"
Cons: "The seats were awful you would need to bring your own cushion and then you now have to pay for a carry on bag $45 if you do it online, $55 if you do it at airport desk and if you do it going onto the plane they charge you $100. So it is not a savings at all by the time you add all the fees. Next time we'll fly out of our own airport 20 minutes away and pay the price of the flight. We know what we are paying right away"
Cons: "Security and boarding area was so small. Felt like we were just one in a herd of cattle trying to board. One of us was in a wheel chair with no help from anyone and had a hard time boarding with all the kids (and their parents) trying to hurry and board. When arriving at MCO we had to wait an HOUR for our luggage - not acceptable!!"
Pros: "The plane was nice. The flight was quick even after a delay. We arrived on time. The space at MCO was better."
Cons: "The waiting room for Spirit at BOS was too small. There wasn't enough seats and people had to sit on the floor. Only 2 bathroom stalls in the Women's bathroom. This is too few for the number of women and children on the flight. The small food area had no water or any food remaining. Only a few cookies, sandwiches and Pepsi. No reading materials. I would hate to be stuck in that space for a long delay because of weather."
Pros: "Crew was fine."
Cons: "Cost of luggage- obscene. Room on board- ludicrous Time before luggage arrived upon arrival- one hour! If it was the only flight out of hell, I'll get used to the heat."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "The comfort of the seats"
Cons: "The fess upon fees upon fees. From baggage, to carry on to drinks (non-alcoholic)."