Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Orlando
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Scores according to KAYAK customer reviews
Pros: "Crew was amazing."
Pros: "Nice leg room"
Pros: "Great comfort and friendly crew"
Cons: "It was great!"
Pros: "Theres no earphone, how to watch?"
Pros: "Did not like the flight at all. The crew on the ticketing desk was really helpful and nice"
Cons: "Everything, they screwed up ticket. I had to take a later flight. I felt like a sardine. Will not travel with jet blue in the future."
Pros: "Comfortable !"
Cons: "Better food."
Pros: "The seats were comfortable and we were properly social distanced from each other."
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Cons: "Two hours and a half late and no updates whatsoever"
Pros: "The crew was amazing and I couldn't believe the pilot came out to help clean the cabin. The friendliest team ever!!"
Cons: "My second leg of the trio Orlando to Ponce was a nightmare."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "Flight suffered multiple delays both on departure and arrival."
Cons: "The delay was almost unbearable"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "Crew and flight was pleasent"
Cons: "Facilities and boarding at PSE AIRPORT"
Cons: "No space for cabin baggage"
Cons: "No cabin baggage space for each seat."
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Cons: "There was a 1 hour delay"
Pros: "The crew were really nice. And there was a lot of leg room which is good because I have long legs."
Pros: "The crew was amazing. The seats were comfortable (I’m 6’4”)."
Cons: "The entertainment system had issues with the movies."
Pros: "Crew was friendly and helpful. Efficient in boarding and disembarking. On time and reliable gate assignments. Comfortable seats with ample leg room. Option to check bag at the gate made for more room for overhead items. Desirable options for snacks and drinks. Complementary TV/ WiFi."
Cons: "Quality of TV/WiFi could be of higher quality. Can’t think of anything else."
Pros: "Smooth landing"
Cons: "It was all around a good flight."
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "Boarding was quick and crew was helpful."
Cons: "Just nothing extraordinary to note."
Pros: "My wife and I were seated separately due to booking complications. The woman that helped check our bags was able to rearrange passengers and allow our family to sit and fly together. Excellent service!"
Pros: "Everything was good, no problems at all"
Pros: "How calm the staff remained in the face of many very tired and disappointed people"
Cons: "The flight had a mechanical issue but no mechanic was duty. the flight was supposed to leave at 5, we left at midnight on a plane flown up from Boston. We arrived at 3 in the morning which left me at 61 driving an hour home at a terrible time of night. I was afraid for my safety driving at that hour but they strung us along for so long there were no real opportunities to choose another option. Besides which my bag was stuck in the broken compartment and could not be retrieved. The flight, when it finally left was so cold that everyone was huddled down in their seats, the very senior lade next to me was pitiful. All in all a horrible experience."
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Cons: "I paid for extra space and there was none available on my flight."
Pros: "I like the crew members, the easy boarding and the entertainment provided by JetBlue"
Cons: "The overall Comfort was okay but there was a lot of turbulence"
Cons: "Late and unstable"
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Cons: "The flight was delayed by 3 hours , this is the worst experience ever, I would never fly with jet blue again !!!"
Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Pros: "Lots of leg room! Flew with Delta on the way up. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. Won't do that again. Jet Blue had plenty of room to spare - over 5" to seat in front of us! No comparison!! Thanks, Jet Blue."
Cons: "Lots of hassles at NY airport. Staff did not agree with each other as to what should or should not be scanned...confusing to say the least."
Pros: "Weather and atmosphere in Orlando!"
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Pros: "The dunkin donuts coffee in a nice touch"
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Cons: "I wasn’t able select more channels to view and not able to see the live map to track the trip. I think it wasn’t working my."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
"Flight was overbooked and we didn’t leave on time."
"The 2 hour delayed and the seats were very uncomfortable for economy"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Cons: "Delayed boarding"
Pros: "Delay with boarding"
Cons: "Great flight"
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Sitting in first class"
Cons: "WiFi didn’t work at all."
Pros: "I felt really comfortable safe and more than happy to fly with Delta. Thank you."
Cons: "More vegan options."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "The food and the treatment"
Pros: "Very comfortable, great entertainment selection"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "6 hours late. Unacceptable."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "The lady at the ticket inter helped me em get eat I wanted!"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "Everything was in order"
Cons: "None really"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Amazing experience thank you Delta"
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "Enjoy able"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "no legroom in a first class and expensive seat No entertainment"
Pros: "I had a middle row seat for this 3 hour 50 minute red eye flight. The plane was quite new. There was plenty of storage space in the bins above the seats. My seat was very comfortable. It reclined a lot. The leg room was more than I needed and I am 6' tall. The individual TV monitor was great. Delta made a long flight quite bearable!"
"Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight."
"Tv on the plain"
Pros: "amazing crew"
Cons: "It was excellent trip regarding service."
Cons: "American Airlines is on top there game"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "Loved the individual monitors"
Pros: "Confortable seats"
Cons: "It’s perfect"
Pros: "Courteous crew"
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Cons: "Use another airline"
Cons: "The plane was broke and had to wait an hour and half did another one"
Cons: "Snack selection"
Pros: "The entire experience was amazing."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Pros: "Crew was very nice."
Cons: "More room in seat"
Cons: "Landing was rough."
Pros: "Crew was great!"
Pros: "Everything was great on the flight"
Pros: "We were on a new plane and each seat had power."
Cons: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Cons: "The plane was a little too hot."
Cons: "Never happened. Had to be cancelled cause we missed our main flight."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Cons: "they broke my luggage"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "I slept the whole way and we even landed a bit early. It was a great flight."
Cons: "No complaints!"
Pros: "2 flight attendents reset the unit but to no avail."
Cons: "We could not resolve it."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "Delay otherwise average"
Pros: "Great service"
Pros: "Everything went smooth"
Cons: "Delayed flight, attendants were rude and unhelpful."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
"Frontier you really should evaluate your business and how you treat customers who’s spending there money on your business where not obligated remember that just like how frontier is a million dollar company you can lose as well don’t be too greedy"
"Better ticket counter service"
"On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding"
"Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)"
"delayed 2hours they didnt keep customers updated"
"Still wouldn’t recommend this flight company to anyone."
"Add some onboard entertainment or wifi. Give at least water and a simple snack for free."
Cons: "The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other"
Pros: "Better costumer service !"
Pros: "The crew was amazing"
Pros: "The crew was great"
Cons: "Nicer seating"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."
Pros: "Ticket price was amazing"
Cons: "We arrived early but were not allowed to disembark early"
Cons: "Reclining seats"
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Pros: "Boarding was quick and painless."
Cons: "Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Cons: "We had all sorts of issues with this trip. I booked flights months in advance because I liked the flight times and the fact they offered a direct flight. I was then contacted by the airline to say that they had to change the flight times, which unfortunately no longer worked for our trip as we were leaving on a cruise… Both the departing and returning flights were affected. This caused us to have to stay an extra night in Orlando as the flight was too early for us to be able to depart our cruise ship and get to the airport. They did offer us $50 vouchers per passenger for the inconvenience but that did not nearly cover the cost of the hotel or transportation that was needed. Boarding for our departing flight seemed fine. We arrived at the airport an hour and a half before our flight with no issues. However when we arrived in Orlando the airline had lost all five of our suitcases containing everything we needed for our week long cruise that was departing the next day. The airline could not tell us what happened to the bags or where they were, or when they would arrive. We were forced to spend our extra day in Orlando shopping and replacing clothing items and swimsuits for the cruise. It was a huge pain and inconvenience and put a huge damper on our trip. They did offer a reimbursement amount per passenger per day that we were without luggage but I have a little confidence that I will ever see this money. The lady in the baggage office was as helpful as could be but it was clear that this happens far too often. I also did not like how you are nickel and dimed for everything on this airline… You have to purchase seats to ensure your family will get to sit together, pay a higher amount for checked baggage than other airlines, pay for carry-on bags ( in retrospect I should have done this since they lost our checked bags) and you have to pay for any drinks (including soda or juice) and snacks while in flight. This was our first time flying frontier airlines and the whole experience was a major turn off."
Pros: "Cheap flight"
Cons: "Bag fee"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "Don't get me wrong, I knew I was buying a budget flight and I appreciate that it was available. However, when you ask me give a review of the food (there was none) beverage ($2.99 for a bottle of water) and service (I held my trash for most of the flight waiting for the crew to come get it) your not going to get 5 stars. The price was great. I have never sat in such a small seat and the folding tray was not big enough to balance my water bottle. But the Steelers won so that was good."
Pros: "The flight attendant offered me trail mix as compensation for my seat mix up."
Cons: "I booked my flight then reserved and paid for my seat a few days later on Dec. 4th (a month before my flight). I chose an exit window seat because it was a red eye and I wanted to be as comfortable as possible. I received a confirmation email with my seat number. The day of my flight I checked in online and they made me choose a different seat than the one I had already chosen. I again chose a window exit seat but had to pay a difference of $4. I got on the plane looking for my seat 11A only to discover that there was no row 11. They put me in a non-exist row! They then asked me to sit in an aisle seat because that was the only one left. The flight attendant told me to go to the desk when we landed and get a seat refund. I got to the desk to meet a very unfriendly woman. I told her my situation and she told me I would have to call customer service. Never flying Frontier again! How could I possibly be assigned a seat that didn't exist?! I talked to some other people and they said the same thing happened to them."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "I was drawn to Frontier because of the cheapest fare, only to find the add-ons pushed my round trip fare up $159.00. This is the first time I had to pay for any seat, but the seats are hard and they don't recline. My departure time was delayed two and a half hours. There was another 40 minute delay at arrival gate because the gate didn't work. My luggage was lost on my return flight, but returned speedily the next day. Your staff was great. I would return (if I needed to) for any one of those events except for the add-ons. I felt tricked into paying more."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Cons: "The flight & staff were fine . The extra charges for baggage , a regular seat & any food except water was in my opinion underhanded in terms of advertising the cheap cost of the airline ticket . All of these hidden charges should be disclosed up front when booking . How expensive could it be to offer nuts or crackers & a beverage ? And hope ridiculous to issue an Airline Ticket and then when choosing a seat , a standard seat to be charged $12.00 ?? Will not use this booking site again and probably will avoid Frontier A tricked customer"
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "That I thought ahead and brought ear plugs so I could sleep part of the way."
Cons: "First of all, I think it's funny that you don't give the option of n/a for food and entertainment for those of us smart enough not to pay EVEN MORE for stuff that's listed in the ticket price on other flights. Really, avoiding free peanuts and soda is putting that many billions into the CEO's pockets?! Again, the boarding process seems like it was purposely made to be more horrible than it ever needs to be. I felt like steerage with the seats being so extremely close together. Again, the training of your flight attendance needs work. This flight a passenger asked about the seats reclining and the FA said they're "pre-reclined". Really?! That is extremely insulting."
Pros: "Flight 1224 Las Vegas - Orlando"
Cons: "It was a 4.5 hr flight and i was1 degree from breaking a sweat the WHOLE flight. I talked with the stewardess twice. The first time she said she would adjust the thermostat. when she opened the door to the thermostat i noticed it was set to 74*. There was no change in the plane temp. i let it go on for about 30 more minutes and pressed the service button. she came back and turned the light of quickly. I asked to purchase a cold water to cool down, then asked her to feel the air coming from the vent. she had a few words with my wife and said she didn't design the plane, then turned and walked away. VERY uncomfortable flight. Seats were too close as well."
Pros: "The crew was great. The seats were moderately comfortable."
Cons: "At least we could get water, coffee or soft drink."
Pros: "Smooth flight ."
Cons: "It’s not very comfort seating, and no onboard entertainment."
Pros: "Stewardess was very nice with my kids on their first flight."
Cons: "On plane for an hour before take-off to de-ice, on plane for over and hour to taxi up to a gate. A three hour flight turned into over five hours sitting on this plane."
Pros: "Spirit staff, clean plane Safe arrival"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Cons: "The customer service, the organization it was awfull."
Pros: "Flight time"
Pros: "Easy flight, quick boarding"
Cons: "Uncomfortable seats. My back kills ..:( When landed we had to wait another 40 minutes to get off the plane"
Pros: "Pretty smooth fight"
Cons: "No complimentary snacks or drinks, plane was very loud during landing, boarding was late"
Pros: "Nothing special"
Cons: "Outrageous baggage cost"
Pros: "No problem at all i hear not good opinion about Spirit but i really like them!"
Pros: "Friendly funny staff . No issues!"
Cons: "Uncomfortable seats with very little space."
Cons: "Out of water"
Pros: "good trip, excellent service"
Cons: "food prices"
Pros: "The crew is really nice and careful.."
Cons: "I’m pregnant and they put me sitting on the back seat with no space and no window, couldn’t even breathe! And the 2 hour delay. $55 for carry on? WTH ?"
Pros: "The flight attendants"
Cons: "No complimentary beverage. I wish I brought something to drink with me I was so thirsty. I sat in the aisle seat and kept getting bumped into"
Cons: "Long wait for luggage. Carousel broke down twice."
Cons: "need more people at the bag check in. Took a long time."
Pros: "On Time"
Cons: "ALL THE ADDITIONAL FEES, including bags, picking seats, and soda on board! Seems misleading"
Pros: "I got to my destination almost on time for cheap. I was prepared and travelled without luggage."
Cons: "I travelled without luggage so the luggage fees didn't bother me. I bought a water in the terminal so I didn't pay $3 on the flight. I brought snacks from home. The fees could easily add up."
Pros: "Smaller planes"
Cons: "Baggage charges"
Cons: "The representatives were rude and disrespectful. I had the chicken pox and they would not help AT ALL what they did do cost me more money. I would never in a million years use this airline again. ever. I would rather walk"
Pros: "Price, departure time fit my schedule."
Cons: "Overcrowded boarding area (no open seats, stood for over 40 minutes). Cabin crew tried unsuccessfully to mimic humorous announcements from Southwest. Seat WAY too close to seat ahead."
Pros: "Good snacks"
Cons: "As if paying for my plane ticket was not enough. We had to pay for carry on and checked in bags. Then I thought paying 150$ for 3 bags would AT LEAST get us FREE snacks but no. I paid $20 For snacks. Would not ever use spirit again. Oh yea...you have to pay for your seat. Good luck if you got your ticket from spirit."
Cons: "the airline cancelled the flight and couldn't reschedule another for 3 days. had to go to another airline"
Pros: "Quick boarding"
Cons: "Flight takes longer through spirit than other airlines to same destination"
Pros: "Legroom was ok, flight crew helped entertain us with some games and one passenger won 5000 miles free!"
Cons: "Seats were just ok, they don't recline, no power ports"
Pros: "Price and one-way option"
Cons: "Flight attendant talks too much and too loud"
Cons: "How everything costs money. How uncomfortable the seats were. Hardly any leg room for even my 4 yr old. How lack of communication caused a handicapped woman to be overlooked for preboarding."
Cons: "2 he delay, not friendly staff, bad experience overall"
Cons: "The extra fees for heavy bags over 41 pounds and and $60 for a carry on for carry-ons added so much to my ticket and ended up costing me more than if I had flown another carrier. Do your homework and don't think you're going to get away with carrying anything on in a regular bag only purses in very small bags are free."
Cons: "Nonreclining chairs, no real seat back tray, tight seats, unfriendly staff"
Pros: "Horrible seats."
Pros: "Boarded flight on time and landed a half hour early."
Cons: "Fees, fees, fees. Pay for a seat that you will fit in comfortably. Pay for luggage to be checked. Pay more for luggage to be carried on. Fees, fees and more FEES!!!! Oh plus $10 if you don't print your boarding pass ahead of time! MORE FEES!!!"
Pros: "Worst service Small terminals Seats so tight and crammed Flight attendants rude"
Cons: "See all above Not a bargain at all"
Cons: "The waiting area post security at the terminal it is too small"
Cons: "Unsure about check in process..."
Cons: "The waiting area was cramped and uncomfortable and there was nowhere to get a good lunch or dinner. The in flight experience was the bare minimum and I want able to recline my seat at all and was cramped."
Pros: "The fact that they flew non stop between Orlando and Boston, the only airline with that direct connection that I could find. Seats, even my extra pay one don't recline; all I got was extra legroom."
Cons: "2 1/2 hour delay due to "maintenance" issue; terrible terminal facility in Boston, the worst i have seen anywhere, it was like traveling to a Banana Republic."
Pros: "Comforts a little cramped. There is no entertainment & you pay for all good & drink"
Cons: "The seats were awful you would need to bring your own cushion and then you now have to pay for a carry on bag $45 if you do it online, $55 if you do it at airport desk and if you do it going onto the plane they charge you $100. So it is not a savings at all by the time you add all the fees. Next time we'll fly out of our own airport 20 minutes away and pay the price of the flight. We know what we are paying right away"
Pros: "Nice clean plane. Friendly flight attendants."
Cons: "No mobile app or even a mobile friendly website. No electronic boarding pass. No wifi on the plane. You need to be aware that bags, even in the overhead bins, are extra $$."
Cons: "Security and boarding area was so small. Felt like we were just one in a herd of cattle trying to board. One of us was in a wheel chair with no help from anyone and had a hard time boarding with all the kids (and their parents) trying to hurry and board. When arriving at MCO we had to wait an HOUR for our luggage - not acceptable!!"
Pros: "The plane was nice. The flight was quick even after a delay. We arrived on time. The space at MCO was better."
Cons: "The waiting room for Spirit at BOS was too small. There wasn't enough seats and people had to sit on the floor. Only 2 bathroom stalls in the Women's bathroom. This is too few for the number of women and children on the flight. The small food area had no water or any food remaining. Only a few cookies, sandwiches and Pepsi. No reading materials. I would hate to be stuck in that space for a long delay because of weather."
Pros: "Crew was fine."
Cons: "Cost of luggage- obscene. Room on board- ludicrous Time before luggage arrived upon arrival- one hour! If it was the only flight out of hell, I'll get used to the heat."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Airlines flying from Massachusetts to Orlando have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Orlando
Masks required on board, masks provided on flights from Massachusetts to Orlando
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Orlando
Testing for antibodies, testing for symptoms for flights from Massachusetts to Orlando
Waiving of change fees. Search flexible flights from Massachusetts to Orlando