Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "The crew was very friendly"
Cons: "The termianl could use an update"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "We were on time"
Cons: "It was just fine"
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Pros: "Patient flight attendants kept cool while PIA passengers were delaying departure by playing 'seat switching'."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Cons: "The crew makes all announcements so quickly, that they cannot be understood. A little patience and enthusiasm goes a long way."
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Cons: "Didn't like much of anything. Its always recommend to arrive two hours early but found no one working the ticketing desk so i had to wait two and a half hours for an employee to arrive just to check one bag.Seating was crowded uncomfortable did not recline. The flight attendants were ok but made the passengers feel rushed"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Staff great,"
Pros: "Other passengers, boarding"
Cons: "Costs are hidden until you've already paidfor flight, then they tell you the cost is going to double because of the other misc costs that you weren't made aware of before booking your flight. They wont even give free cup of coffee and charge you $3 for 6oz. Hot colored water. If you have to pay for the coffee, it should be something other than swill. Felt taken advantage of. Wont fly this airline again."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "My knees where jammed into the seat infront of me causeing them to fall asleep sp i was standing up randomly the whole flight but the plane was clean and everything else went smooth"
Pros: "The flight was on time, pleasant boarding, clean aircraft."
Cons: "I am a frequent flyer -not without frontier but with other airlines-and this aircraft has by far the worst seat. It does not recline At all and its hard. My whole body was aching after the 4.5 hour flight. The flight attendants had no proper attire I could not even recognize who was a crew member and who wasn't unless I looked really hard at their badge hanging around their neck. They did not treat us professionally as well, complete lack of respect . This does not cost money to the company to improve."
Pros: "The flight captain was the only friendly crew member we encountered. His positive attitude made just the slightest improvement to the trip."
Cons: "Staff at the gate desk did not communicate delays and gate changes with the passengers. All departments (aircraft mainence, flight crew, baggage crew) were rude and obviously disorganized."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Pros: "I say where more leg room"
Cons: "you have to pay for basic things other airlines offer"
Pros: "Everybody was very friendly and the flight was quick!"
Pros: "Flight crew was friendly."
Cons: "Planes are consistently late. Seats are small with no entertainment options at all and tray tables are useless, but new planes feel safe. Free cups of water, but every single other item is absurdly overpriced (a can of coke = $3)"
Pros: "The pleather seats seemed clean"
Cons: "They would not let me check in before my flight. The online site was not working and I got to the airport a bit late due to traffic . When I got there I was told it was too late....there was no line in security and could easlily get to the gate. I was 40 minutes early and since I was not 45 minutes early they wouldn't let me check in. I had to wait until the next day for a flight back. Missed work and they didn't seem to try. So annoying . Will never fly with them especially when you factor in the bag fee of 60 I could have taken a better airline"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "The crew was friendly & the flight itself was cheap."
Cons: "They charged for, literally, everything (any/all checked bags/carry-ons except a purse, any/all food and drink). I'm sure they would have charged for the bathroom usage, if given the opportunity. The leg space was extremely minimal; you feel squished."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "Crew were friendly and accommodating."
Cons: "Seats were not that comfortable and the tray tables are almost non-existent. I have never seen them so small that you could not even put a drink on them."
Pros: "They charge for checking your bag AND carrying it on. It's like, who travels without bags? I knew Frontier was a bad airline, but I wasn't expecting the experience I had. The economy seats are cramped and don't even recline. The crew was fine as they usually are l, but the plane and the fees were terrible."
Cons: "The fees, the seats, the service."
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Pros: "It boarded on time"
Cons: "-Little table to eat. -Seats and rows way too narrow -They charge for carry ons, snacks, and probably air. It was ridiculous how I was nickled and dimes. -The wait to drop the bags was excessive >25 minutes at IAD. This is sad being that I paid ahead of time."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Ordinary flight. However, it had been a while since I've flown frontier and unaware that all they care about making more money and they took out the adjustable seats and TVs. It was a long flight and kids were very squirrely without TV."
Cons: "No TVs no adjustable seats"
Cons: "The flight was delayed for 6 hours, once the plane got to the airport it had maintaince issues. The Crew isn't too nice, they don't give us food and there is no entertainment."
Pros: "The crew was great. The seats were moderately comfortable."
Cons: "At least we could get water, coffee or soft drink."
Pros: "Smooth flight ."
Cons: "It’s not very comfort seating, and no onboard entertainment."
Pros: "Spirit staff, clean plane Safe arrival"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Cons: "The customer service, the organization it was awfull."
Pros: "Flight time"
Pros: "Easy flight, quick boarding"
Cons: "Uncomfortable seats. My back kills ..:( When landed we had to wait another 40 minutes to get off the plane"
Pros: "Nothing special"
Cons: "Outrageous baggage cost"
Pros: "No problem at all i hear not good opinion about Spirit but i really like them!"
Pros: "Friendly funny staff . No issues!"
Pros: "I did not enjoy Spirit Airlines. My experience was awful from MCO to BOS and BOS to MCO."
Cons: "I am 5'4" and had absolutely no room to move and the chairs do not recline. My flight to Boston was delayed 2 hours. I called Spirit Airline's customer service and could not understand a word anyone said because their accents were to strong."
Cons: "Uncomfortable seats with very little space."
Pros: "good trip, excellent service"
Cons: "food prices"
Pros: "The crew is really nice and careful.."
Cons: "I’m pregnant and they put me sitting on the back seat with no space and no window, couldn’t even breathe! And the 2 hour delay. $55 for carry on? WTH ?"
Pros: "Had a reasonable seat for not paying extra for it. Flight took 2 1/2 hours instead of 3 which was too much to start with. Smooth flight the entire way."
Cons: "I knew this was an expensive flight so I should have no complaints."
Pros: "The flight attendants"
Cons: "No complimentary beverage. I wish I brought something to drink with me I was so thirsty. I sat in the aisle seat and kept getting bumped into"
Cons: "Long wait for luggage. Carousel broke down twice."
Cons: "need more people at the bag check in. Took a long time."
Cons: "ALL THE ADDITIONAL FEES, including bags, picking seats, and soda on board! Seems misleading"
Pros: "Small uncomfortable seats. Kid snacks for adults. Costs overall ended up higher rgan any other airline."
Pros: "I got to my destination almost on time for cheap. I was prepared and travelled without luggage."
Cons: "I travelled without luggage so the luggage fees didn't bother me. I bought a water in the terminal so I didn't pay $3 on the flight. I brought snacks from home. The fees could easily add up."
Pros: "Smaller planes"
Cons: "Baggage charges"
Cons: "We landed safely. The price was right. The flight was ontime. The boarding and un-boarding went smoothly."
Cons: "The representatives were rude and disrespectful. I had the chicken pox and they would not help AT ALL what they did do cost me more money. I would never in a million years use this airline again. ever. I would rather walk"
Pros: "Price, departure time fit my schedule."
Cons: "Overcrowded boarding area (no open seats, stood for over 40 minutes). Cabin crew tried unsuccessfully to mimic humorous announcements from Southwest. Seat WAY too close to seat ahead."
Pros: "Quick boarding"
Cons: "Flight takes longer through spirit than other airlines to same destination"
Pros: "Legroom was ok, flight crew helped entertain us with some games and one passenger won 5000 miles free!"
Cons: "Seats were just ok, they don't recline, no power ports"
Pros: "Price and one-way option"
Cons: "Flight attendant talks too much and too loud"
Cons: "How everything costs money. How uncomfortable the seats were. Hardly any leg room for even my 4 yr old. How lack of communication caused a handicapped woman to be overlooked for preboarding."
Cons: "2 he delay, not friendly staff, bad experience overall"
Cons: "Flight late. Terminal facilities in Boston dismal. Crew great."
Cons: "The extra fees for heavy bags over 41 pounds and and $60 for a carry on for carry-ons added so much to my ticket and ended up costing me more than if I had flown another carrier. Do your homework and don't think you're going to get away with carrying anything on in a regular bag only purses in very small bags are free."
Cons: "Nonreclining chairs, no real seat back tray, tight seats, unfriendly staff"
Pros: "Boarded flight on time and landed a half hour early."
Cons: "Fees, fees, fees. Pay for a seat that you will fit in comfortably. Pay for luggage to be checked. Pay more for luggage to be carried on. Fees, fees and more FEES!!!! Oh plus $10 if you don't print your boarding pass ahead of time! MORE FEES!!!"
Pros: "Worst service Small terminals Seats so tight and crammed Flight attendants rude"
Cons: "See all above Not a bargain at all"
Cons: "The waiting area post security at the terminal it is too small"
Cons: "Unsure about check in process..."
Pros: "Comforts a little cramped. There is no entertainment & you pay for all good & drink"
Cons: "The seats were awful you would need to bring your own cushion and then you now have to pay for a carry on bag $45 if you do it online, $55 if you do it at airport desk and if you do it going onto the plane they charge you $100. So it is not a savings at all by the time you add all the fees. Next time we'll fly out of our own airport 20 minutes away and pay the price of the flight. We know what we are paying right away"
Cons: "Security and boarding area was so small. Felt like we were just one in a herd of cattle trying to board. One of us was in a wheel chair with no help from anyone and had a hard time boarding with all the kids (and their parents) trying to hurry and board. When arriving at MCO we had to wait an HOUR for our luggage - not acceptable!!"
Pros: "The plane was nice. The flight was quick even after a delay. We arrived on time. The space at MCO was better."
Cons: "The waiting room for Spirit at BOS was too small. There wasn't enough seats and people had to sit on the floor. Only 2 bathroom stalls in the Women's bathroom. This is too few for the number of women and children on the flight. The small food area had no water or any food remaining. Only a few cookies, sandwiches and Pepsi. No reading materials. I would hate to be stuck in that space for a long delay because of weather."
Pros: "Crew was fine."
Cons: "Cost of luggage- obscene. Room on board- ludicrous Time before luggage arrived upon arrival- one hour! If it was the only flight out of hell, I'll get used to the heat."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "The comfort of the seats"
Cons: "The fess upon fees upon fees. From baggage, to carry on to drinks (non-alcoholic)."