Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Vietnam
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Scores according to KAYAK customer reviews
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Pros: "The crew"
Cons: "Being late"
Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "The high level of service and attentiveness"
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."
Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Pros: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Cons: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Pros: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Cons: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
Cons: "Leg room"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Cons: "I wish they flew all over the USA, American carriers should be ashamed"
Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."
Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "Good flight! Confirtable seats, polite crew."
Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Pros: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Pros: "Flight attendants were great and very accommodating. They made the flight comfortable for all passengers. The entertainment was decent, some recent movies. Overall a pleasant experience."
Cons: "There was no choice for vegetarian/vegan meal options on the flight. This was my biggest complaint. Having a meal option is crucial when you are flying for 10+ hours. It is 2016, the vegetarian/vegan community is growing, and it is unfair that there was no choices. Luckily, the snacks were vegan friendly and the kind staff tried to put together a meal of veggies, fruit, and as many rolls as we wanted. If this wouldn't have been the case, the flight could have been a lot worse. Consider giving the meal preference choice to people. Not everyone eats meat, and many have an allergy/intolerance to dairy."
Pros: "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Cons: "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."
Pros: "Plane service was good, comfortable, punctual and ahead of schedule"
Cons: "Food was ok,"
Pros: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"
Pros: "Love the service and people"
Pros: "Very nice flight. No hassles"
Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Space and courteousness"
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Cons: "Chair isn’t comfortable."
Pros: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Pros: "Crew was amazing.Premium economy seats were superb. Food was also good."
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Cons: "Old Aircraft Interior, could be more comfortable"
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "Very friendly and caring"
Cons: "i can not think of anything. Great crew Great experience"
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Pros: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Cons: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Crew were very hospitable"
Pros: "The cabin crew was great in services"
Cons: "Priority not thought"
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Cons: "Seats in economy were narrower than Eva Airlines"
Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "Excellent food. Very nice service."
Pros: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Cons: "The food. Though it's Halal but very poor quality you should have to improve it."
Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Pros: "Customer Service"
Cons: "No snaks"
Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Pros: "5 stars around"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "Efficient and uneventful"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Pros: "crew was very polite and everything was smooth."
Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Cons: "i asked a crew for a drink.. and they refused."
Pros: "Excellent service and food"
Pros: "crews have good attitude"
Cons: "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
Pros: "No delay in schedule"
Cons: "expect more movie variety"
Pros: "Food and service was excellent"
Cons: "Aircraft airconditioning was quite hot."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Cons: "Entertainment and access to Wifi"
Pros: "Great seating"
Cons: "Free internet in long flights"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "2.5 hour delay"
Pros: "Extra touches and super pleasant and courteous staff."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Cons: "Boarding didn’t give priority to passengers with children"
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "Everything from Ticketing, Checking in......"
Cons: "Delayed 2 hours behind schedule"
Pros: "Staff was polite and accommodating"
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Service and food"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Food was delicious!"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."
Pros: "Crew, plane, punctuality"
Cons: "Old plane. Old in flight entertainment."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "Attention to customer service and needs"
Cons: "Couldn't use my own headphones to watch movies"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Cons: "delay for 2 hours without notice"
Pros: "Crew and food"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Pros: "Seat comfortable"
Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "The crew, the seat and catering"
Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Pros: "Great crew and front desk"
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pros: "They are the best"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Cons: "The website is not easy to navigate."
Pros: "Excellent service"
Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Pros: "Comfortable wide seats, good service"
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Pros: "It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips."
Pros: "Minus the food incident below most of the staff were very professional and courteous."
Cons: "I ordered a bland meal not knowing it would be fish, which I'm allergic to, and when asked if I could have something else, the steward did not even attempt to find me or offer me another meal, so I went without one. I had an almost 12 hour flight with no food, that was disappointing to say the least."
Pros: "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
Cons: "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Pros: "Overall good experience, could have been better if we had got seats of our choice."
Cons: "If we could have got seats of our choice."
Pros: "First time we flew on business on international (we upgraded)."
Cons: "I haven’t received my bag yet. It’s been 4 days"
Pros: "Good flight"
Cons: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Pros: "Staff helpful and courteous under difficult conditions."
Cons: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Pros: "The pre-boarding, courtesy extended, everything was good. No complaints."
Cons: "The long hop because of my age"
Cons: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Pros: "Really exceptional service! Very impressed!"
Cons: "Request to allot passage seat on 30th Nov"
Pros: "I recently booked a flight on Qatar first, to Ko Samui, Thailand. When I got on the plane, I asked the flight attendant to please be careful when he pushed the cart down the aisle because the last time I flew, the flight attendant smashed the cart into my elbow and drew blood. The flight attendant laughed at me, so I told him, calmly, that if it happened again, I would sue the airline. He didn't like that, and so for the next ten minutes he sent three different flight attendants over to ask me crazy questions like, "Do you have anything you would like to tell us?" I have no idea what this was about. Eventually, I was told to get off the plane, which ended up costing me over $1,500 in transportation, hotel, and new flight (on Emirates) fees. It was and still is a nightmare because my vacation has been ruined due to having no money. I'm a master's-degree-holding English teacher of 11 years with no history of ever having been asked to get off of a plane for any reason, and no, I was not drunk because while waiting for my luggage to be returned, had a conversation with three Boston airport police officers who did not arrest me or even understand why I had been kicked off of my flight. Nor did I speak a single profane word to the Qatar flight attendants or security, and of course, I did not use violence or resist when I was told to get off the plane. Unlike Qatar's staff, the Boston police officers were very polite and understanding. Emirates, on the other hand, was a completely different story. They were great. The staff was friendly, and when I was sleeping, they didn't send their staff over to harass me. I have flown on Emirates, Qatar, and Ethihad many times, and I truly don't understand why Qatar's staff have been instructed by their managers that it is okay to lose long-time customers and kick professional teachers off of their planes just because they think I wasn't perfectly sweet and nice to them all the time. I am an American, and in my country we have freedom of expression and speech, as long as that speech does not indicate violent intentions or use profanity or insults. Basically, I felt as though I was in a country with no rights to free speech at all. Presently I am having my lawyer work up legal documents for Qatar to get my money back and to reimburse me for travel and hotel expenses, as well as having to take two extra days off of work to reschedule my flight. I truly believe in the transparency of the travel industry through using comments like those I am making you readers aware of right now, and I assume you will benefit from this rhetorical question/advice: Emirates and Ethihad are sometimes a little more expensive than Qatar on certain flights, but is it really worth it to risk having Qatar take your money and make you miss your flight for no reason? Is it acceptable for an airline operating in the USA to deprive Americans of their right to express concern to the flight attendants on their plane?"
Pros: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Cons: "That no accommodations were made nor provided"
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Cons: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Cons: "Did not get wheelchair assistance for my dad as requested."
Pros: "Food was good"
Cons: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Cons: "I did not get the seats I selected when booking"
Pros: "Loved how professional, courteous,pleasant and efficient all flight attendants were."
Cons: "Majority of movies were either B movies or older movies. Would have enjoyed more recent movies."
Cons: "Nothing everything is good"
Pros: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
Cons: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."
Pros: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Cons: "Bathroom door broken I was locked inside for several minutes"
Pros: "Crew went out of their way to be friendly"
Pros: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Cons: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Pros: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Cons: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
Cons: "Seats elbow room was insufficient."
Pros: "not so many people in my flight, the crew were so nice and very helpful."
Cons: "first meal was bad,I requested low fat meal and they gave me the beef something which was meh!"
Pros: "Food and service are excellent"
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Cons: "Switching of terminals to Fly Dubai"
Cons: "Had a tough time to get a replacement ticket."
Cons: "Despite ordering a vegetarian Oriental meal, I was given a meat dish in my meal!"
Pros: "Lots of food"
Pros: "They got us there safely"
Cons: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Pros: "There were a lot of different movies to watch. Also, the food was real good."
Pros: "Service was excellent. Crew was friendly."
Cons: "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."
Pros: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."
Cons: "No organization, had trouble in check in. On Boston airport we had to do passport check there was a long queue. Nobody was answering any questions. I think direct flights from Emirates are outstanding but the code share with Jet Blue did not work for me. For food there was Hindu meal option which did not specify veg or non veg we were served lamb but FYI Hindu meal means no beef and could be veg or non veg which does not make sense. Emirates should clarify that. So we ate nothing on our flight to Dubai."
Pros: "My flight was very comfortable, and the staff was very attentive."
Cons: "I was not able to choose my seat for this flight"
Pros: "The baggage allowance, excess baggage rules are some of the most generous rules. The service of the people on board is great I general and the aircrafts are impeccable."
Cons: "The first leg of Hyderabad to Dubai was about 3.5 hours. The airhostesses must have been tired from another long haul prior to the HYD-DBX leg. A couple of them were a little less than charming to some of the passengers. Many of the people from Indian subcontinent don't use the magic words - thank you and please. So, it could come out likes bit rude but a curt answer in stead of yelling would have sufficed. My flight was from EWR to HYD with stopovers at BOS and DBX. A long wait at Dubai can be understood and expected. But a 7 hour layover at Boston was a killer. If Emirates tied up with any other carrier other than jet blue, this could have been avoided. Even otherwise, after a 20+ hour journey, another 7+ hour waiting was a killer. Please change it to make the journey shorter"
Pros: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Cons: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"
Pros: "Great food. Decent comfort but only because the plane was pretty empty. Crew was great but they kept disappearing. People need to sleep, sure, but I felt a little abandoned at times. Good selection for movies and tv."
Cons: "Boston Logan airport was a mess. There were at least 15 people working at the gate, fooling around. Meanwhile we were all sitting there waiting and waiting and waiting to board. It was a bit rude."
Pros: "Very attentive, patient, helpful and friendly on-board crew Food was good In-flight entertainment options"
Cons: "understaffed counter at the gate. People waited in line for as long as 45 minutes for passport check Audio quality of airline provided headsets was poor. Some would not work. Others did not play audio on both left and right sides"
Pros: "Food was delicious. Lots of free movies. There was even a ton of entertainment options I didn't try, so I am sure there is something for everyone."
Cons: "The headphones jack required the two prong kind, which I did not have. But they provide headphones free, so it wasn't that big of a deal."
Pros: "Probably the most serene and comfortable public transportation experience I've ever had. And have had a lot of really miserable experiences traveling so this really stood out. The variety of entertainment options, the free alcohol, pleasant staff, clean bathroom, plus no one was sitting next to me which was really awesome, although I suppose not really Emirate's doing. A+++++ will most definitely take Emirates again"
Pros: "Quick, efficient and on our way. Crew were nice."
Cons: "Flight Attendants again just zoom by with the trash bag and my hands were full of the trash and she didn't even notice. So I left on the empty aisle seat next to me. I went to sleep and when I woke up 30 mins later the trash was still sitting on the seat next to me."
Pros: "Frequency of service and inflight entertainment options."
Cons: "All the kids. Too many. Too many crying babies. It was like a day care in our section. I've never seen anything like it. Also, the ICE interface is a little confusing. And the touch screen a little weak."
Airlines flying from Massachusetts to Vietnam have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Vietnam
Masks required on board, masks provided on flights from Massachusetts to Vietnam
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Vietnam
Testing for antibodies, testing for symptoms for flights from Massachusetts to Vietnam
Waiving of change fees. Search flexible flights from Massachusetts to Vietnam