Delta, Aeromexico and Air France have all waived their change and cancellation fees on flights from Mexico to Detroit. Confirm policies on booking site.
You’ll need to travel 17 miles to reach the Detroit city center from Detroit All airports.
Most visitors from Mexico need to provide a negative COVID-19 test result and/or quarantine to enter Detroit. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Detroit
Visitors from Mexico are not required to quarantine after entering Detroit.
Visitors from Mexico must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Detroit.
Current regulations for vaccinated travelers to Detroit: most visitors from Mexico may enter Detroit but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Read more about Delta
Cons: The exit row door in 12B kept making a high pitch squealing noise...very unnerving
Pros: Flight experience was good
Cons: Delayed bording 1.5 hours due to staffing issues
Pros: The crew was nice.
Pros: Crew was great, cabin was clean
Cons: Wi-Fi was very spotty.
Cons: Having cocktails available on-board
Cons: Seat comfort and snack choice.
Pros: Is definitely more organized. Hope it stays the same when things come back to “normal”
Cons: Some of the seats were not able to recline, and it was so uncomfortable.
Cons: Boarding announcements were hardly audible. We chose comfort seats for extra payment but that still did not turn out to be comfort class. Seat classes are confusing. No temperature was taken before boarding.
Cons: The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better.
Pros: Crew was very nice and accommodating
Cons: Food service
Pros: Clear announcements, nicely stated mask rem8nders, center seats open
Pros: Very clean, kind w mask instructions, like boarding back to front
Pros: I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times.
Cons: Comfier seats
Pros: Sanitized, open middle seats, comfortable
Cons: We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault.
Pros: Seat size
Cons: Everything was just fine
Cons: We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet
Cons: Cabin too cold and poor snacks so 1980’s.
Pros: Covid safety protocols and people following was excellent.
Cons: Serve alcohol :)
Pros: One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules.
Cons: The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row.
Pros: As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring.
Pros: Everything was amazing
Cons: Nothing really.
Pros: Had a great professional crew even the pilot walked through the plane to answer questions
Cons: Nothing delta returns to the top
Cons: Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April.
Pros: Crew was night seat sucked plane was cramped
Pros: Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!
Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.
Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.
Pros: Delta service is amazing
Cons: Almost 3 hours delayed
Cons: Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins.
Pros: It was horrible. Delta really should have cancelled and refunded the flight altogether.
Pros: Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly.
Cons: nothing realy
Pros: Very orderly.
Cons: I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better
Pros: The entertainment was good.
Cons: The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight.
Pros: The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!
Cons: Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!
Pros: Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system.
Pros: I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight.
Pros: Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!
Pros: The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket.
Cons: I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight.
Pros: Great entertainment offering plus liked that I was able to charge my phone at the same time.
Cons: Nothing to add
Cons: Dutch sub titels on fims would be good
Pros: The outbound crew was terrific. The flight itself was fine. We even arrived early.
Cons: Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Pros: 1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates
Cons: 1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety.
Cons: The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal.
Cons: the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great.
Pros: Couldn’t find a thing.
Cons: My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!
Pros: It was empty
Cons: I thing it was a connection flight
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
Pros: Crew was very friendly!
Cons: all was excellent!
Cons: Seat assignment with ticket bought 10 days prior
Pros: Crew was amazing!
Pros: Crew friendlynesd
Cons: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.
Pros: Flight, plane, and crew were great.
Cons: MEX customs was a nightmare.
Pros: The crew was attentive.
Cons: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
Cons: Nothing everybody treated us with respect
Pros: The crew was great
Cons: The disappointing issues were with the airport process.
Cons: Everything was perfect
Pros: All in time
Cons: Size of sits
Pros: Crew. Amazing seat not confortable
Cons: Very nice crew clean plane
Cons: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
Cons: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
Pros: Todos muy amables. Los asientos estaban cómodos.
Cons: Delta is very nice
Pros: The crew was friendly and we received a nice breakfast.
Cons: The layover was very long but Detroit is a very nice airport.
Pros: i coul not take the flight becuase this agency changed all my itinerary
Pros: Customer service was excellent both at the airport and the fight crew. Everybody was really kind and helpful. I would the seats comfortable. I will certainly use Aeromexico again.
Cons: The plane had a technical problem with the entertainment system. We were told they would reset and restore in 25 min. The system was never restored but we were not informed until we arrived in London. Technical problems are understandable but better communication with passengers should be a priority.
Cons: My credit card was cloned (that happened soon after I book my ticket with you) and used in the Middle East. Lots of money were taken, I had to cancel my credit card, I had to go the police, etc, etc I regret to use your services
Pros: Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline.
Cons: Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service.
Cons: They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible.
Pros: I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection
Cons: The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse
Cons: Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email firstname.lastname@example.org and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!
Cons: In general very poor customer service
Pros: Good flights. Good prices.
Pros: Everything was really good
Cons: A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female.
Pros: Great service, people are excellent at what the do.
Cons: Paying too much for luggage. I can't believe that a second piece is more than double.
Cons: Was not happy that the plane did not have individual screens for entertainment on the long flight.
Pros: Mileage was credited to my account of SKY TEAM immediately. Many movies are available.
Cons: The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later.
Pros: boarding, service, entertainment
Cons: some music while boarding not of my choosing interfered with my music and seemed unnecessary
Pros: The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch.
Cons: Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary.
Pros: Seat was good. Crew was good. A meal and beverages offered properly.
Cons: The behavior of the front desk employee who provided us the ticket.
Cons: Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed.
Pros: In general was a good flight that departed on time and arrive ahead of time
Cons: Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain
Pros: Overall trip was ok
Pros: The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. The in-flight meal and movie selection were both really great.
Cons: The servers were a bit rude--they spilled juice on me--but, to be fair, I was failing to speak spanish, which is also very rude. The only tough thing about this flight was that we changed gates about 4 times, then got switched to a very distant gate at the ass-end of the terminal (literally, the lights were flickering. It was eerie.) THEN we had to take a bus out onto the tarmack to get onto the plane. But that's a small inconvenience considering we travelled from Mexico City to JFK in like 5 hours.
Pros: In flight Mexico-Lax the entertaiment was really great. They should offer more than one drink in all trip. It was my first time traveling aeromexico.
Cons: By unnafortunadly circunstances my family and i lost the first flight from guatemala to mexico city, and the atention service agent didn´t care about our situation so he gives us just one option and it was pay for next fly to mexico, we told him that it wasn´t correct because we had been tried so hard to get the fligth, the fact was that where no more option and we paid for the next fligth. The people working for aeromexico should be more prepared to attend the costumer, i think they would be help us instead of force us to pay as the last chance that we had. Sorry about my bad english, i hope this works for you.
Pros: The seats were not terrible and the crew was nice.
Cons: The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option.
Pros: They seemed to know what they were doing there.
Cons: Our only checked bag didn't come until 2 days later. We had 3 bottles of tequila in that bag and the 2 high end bottles were stolen. We will never fly AeroMéxico again, and to top it off the last flight was on Delta. It's a joke that they even partnered up with AeroMéxico. I'm not happy that Kayak would even suggest this airline. Even though we are fluent in Spanish it didn't matter because the employees didn't know what they were doing anyways.
Pros: Flight took off and landed on time
Cons: No veg option in food menu
Pros: On time and smooth boarding
Pros: Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin
Cons: Included in the first box
Pros: The manager was really nice, and the customer service desk people were every nice too. I was compensated for being kicked off the flight, and they helped me re-book a direct flight to get home. The resolution was fine.
Cons: Was kicked off my flight for some reason. It was not explained to me very well, but I gathered it was from another plane earlier in the day that was cancelled. I don't know how I was selected to be kicked off. The poor communication was very annoying. I stood at the counter for 45 minutes after the airline personnel took my STB ticket, and didn't tell me what was going on. Would have been a LOT more pleasant of they just told me the flight was full, and my name would be called if I was on the flight. Then I could at least sit down, instead of standing there for 45 minutes.
Pros: Comfort and organized
Cons: Entertainment, there was no tv
Cons: Nothing was offered or included, not even water! The crew never passed asking or offering anything. Not even when you saw them face to face. I recently took a flight of the same length with Frontier and even though you had to pay for carry on and buy the water at least they cared
Pros: Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members
Cons: If we boarded and left on time
Pros: The crew was nice
Cons: They need sub titles for the movies for deaf people !!!and they need to work on there social distancing way more smh delta has no one sitting in the middle seats but American Airlines just packs the whole plane out! Smh
Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"
Pros: Crew was great and tried to accommodate the best they could
Cons: It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool
Cons: We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip.
Pros: ABSOLUTELY NOTHING
Cons: Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions
Pros: The speed at which everything was handled.
Cons: It was great
Cons: We left an hour late .
Pros: The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory.
Cons: Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it.
Pros: Flight was smooth...take off to landing
Pros: I liked the big 787 plane and the in flight entertainment with individual TVs!
Cons: Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders
Cons: Tray table was dirty
Cons: Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/
Pros: The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!
Pros: Friendly, professional, polite, perfect.
Pros: The flight crew were friendly.
Cons: The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board.
Pros: The crew members had a good attitude, pilot in particular
Cons: Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.
Pros: The crew was very nice and helpful.
Pros: Free Wi-Fi
Cons: The crews aren’t very kind. Average service.
Cons: Nothing bad on this particular flight but im traumatized from my auckland to sydney flight
Pros: It was fine. Nothing extraordinary, just solid and fine
Cons: Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault
Pros: Nice staff. Seats are comfy.
Cons: A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though.
Pros: Fast boarding
Cons: Uncomfortable seats, no entertainment at all, no even TV.
Pros: Crew were relatively friendly
Cons: No notification that boarding was delayed No in seat entertainment Older seats were not comfortable
Pros: Boarding as quick and efficient. Staff were friendly and courteous
Cons: Nothing bad to comment on as the trip was a smooth trip
Cons: Staff were so rude
Cons: Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable.
Cons: We bought the tickets with 1 luggage included. In the check in, the y charged us!
Pros: I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory.
Cons: Nothing Other than dservice provided by Korean crew members
Cons: Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled.
Pros: Nothing, I missed my flight bc of lack of paperwork and information from the crew
Pros: The crew is good
Pros: It was a flight, it got me from point A to point B, but everything in between could've been much better.
Cons: When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed.
Pros: Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value.
Cons: Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate.
Pros: It was very smooth once we were able to take off!
Cons: We were delayed in the plane almost an hour with no cool air. They had technical problems.
Cons: Ticketing agent was rude
Cons: Do not bring blankets!! And the staff not nice
Pros: Flight was early both ways. Pleasant experience
Pros: Everything was great. Slept the entire flight.
Cons: Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight...
Pros: Finally getting to my final destination and out of DFW.
Cons: The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service.
Cons: American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!
Cons: The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination.
Pros: The pilot managed to land pretty smoothly despite the turbulence.
Cons: Wait time before take off Snacks (at least have coffee or water) Seats were uncomfortable
Pros: Boarding process was easy
Cons: Check in and fligjt info were bad, check in online was not possible and no customer svc available to assist, neither via phone nor online chat, website constantly out of order... we could only do something at the airport, long line of waiting
Pros: Staff was super friendly, nice airplane size for the amount of passengers, smooth landing from the pilot
Cons: Airplane was delayed one hour, kept switching boarding Gate from 63 to 56 to 60 and passengers were confused, nothing free inside the airplane not even water or snacks in more than 4 hours flight
Pros: Frontier staff gipped us money in order to check in
Cons: Mexican staff are horrible
Pros: Smooth flight excellent landing.
Pros: Crew was extremely pleasant. Flights were shorter than schedule stated!
Cons: There is no distancing at all. Seats are hard as a rock and can’t recline.
Cons: Can’t lean seat back. No entertainment, no WiFi, pay for everything.
Pros: I really like this a-la-carte method- you only pay for what you want. This was an extremely cheap flight ($126RT) and you pay for any upgrades- which we did not require as we travelled with just a backpack for a long weekend to Colorado. The backpack was well within the measurements they allot for the FREE personal item, so we didn’t even have to pay for the carry on as it stowed under the seat in front. The staff was funny and joked over the speakers, they were helpful and smiling.
Cons: Nothing to complain about. That’s the way to do it, Frontier!
Pros: Cost of ticket. Direct flights
Cons: Nothing really to dislike. Frontier is a discount airline, no frills and this is great if you just want a ride to wherever they go.
Cons: Hour delay
Pros: Cheap flight. The staff on the plane was good.
Cons: Late. Openly stated that they cannot operate the amount of flights they are booking in Austin do the airport construction...but are still booking the flights.
Pros: Crew was good. They were late boarding the plane, but the captain made up the time in the air.
Cons: There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi
Cons: kept changing gates flight over hour delay
Cons: Seats confining, tray tables miniscule, seatbacks unadjustable, complimentary beverages, i.e., water, grudging, reading light inoperative, luggage fees predatory. Oh, and we were sent to the wrong baggage carousel in DTW. A once in a lifetime experience
Cons: No soft drinks included with flight.
Cons: I did not like paying for checking in a bag and paying for the seat if you check in early.
Pros: Like low airfare.
Cons: Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings.
Cons: Flight was overbooked so they asked people to give up seats. Because of the overbooking, we were delayed in leaving by about 30 mins.
Pros: The seats
Cons: The service
Pros: Plain was clean, new. Boarding was good, everyone was friendly
Cons: One of flt ttendance did not stop talking a out work experience with previous clients. One was talking about diper they found. One was talking about eye surgery. . TMI Also I m 6'9" it is ridicules I have to pay extra to be semi comfortable in my seat. I had to pay to get more leg room on for. I cant fit in regular seat. Not enuff leg room
Pros: The duration of the flight was short.
Cons: Frontier airline Cancun to Phila Boarded plane early just to wait over 1 hour on tarmac Turn off ac multiple times while waiting on a hot Mexico summer day Incredibly uncomfortable seats that don't recline No complimentary drinks for a 4 hour ride Won't let you sit in emergency row even though no one else is without paying Incompetent staff that allows long lines at back of plane, disregarding federal aviation laws Insufficient head room on window seats
Pros: Crew was pleasant enough. It would have been nice to have been offered free water on flight.
Cons: I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight.
Cons: The flight was delayed 4 times. Over 6 hours later, with no explanation. Causing me to pay for a hotel room that I didn't stay in. Miss a meeting for myou business. Costing me monry. Horrible.
Pros: Low fares
Cons: The almost 1-1/2 wait to check in luggage. I realize they say come 2 hours prior, but didn't anticipate that I would spend the bulk of the time checking I. Bags. There should be 2 separate check in"s, one for. Aha and one for people buying tickets.
Pros: Cleanliness of plane. Crew was very courteous.
Cons: Lack of leg room
Pros: The crew was nice and plane was clean
Cons: The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in.
Cons: It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!
Pros: It was clean, the flight attendants were okay, but not rude. They didnt offer me anything to eat or drink.
Cons: The fact that you need to pay for carry on, and then when you get ready to board they dont even check to see if you did. so why bother.
Pros: They maid up 30min air time to accommodate the delay
Cons: The flight was delayed 1hr and 30min, because co-pilot was pulled to another flight! The person next to me was so big that he was pushing on me the whole flight, he should have been made a purchase a extra seat!
Pros: Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted.
Cons: Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!
Cons: My family along with another family flew to Cancun for New Years vacation. The plane leaving from Denver was one hour late, boarding took forever and there was no communication regarding the issues. At least someone could have explained what was going on or why it was running late as to not leave us guessing. Upon our arrival in Cancun, my husband Never received his luggage. We filed a report and waited for it to arrive day after day. My husband spent HOURS of his vacation time trying to track down his luggage with little help. He spent HOURS on hold with Frontier which was also very frustrating to my family and our friends. His mother also made calls to Frontier with the same frustration and with no answers. My husband had medicine in his luggage along with all his clothes, many that were purchased for this trip as we don't travel often. We then had to spend lots of time and at least $800 purchasing new clothes--which was only a few t-shirts and a pair of shorts so he could enjoy the beach and our adventures. I could continue to complain, however, I refuse to waste anymore of my time with Frontier. Unfortunately this has been BY FAR the WORST Customer Service we have ever received. We are not ones to complain and have often given excellent customer service reviews. I am just thankful we made it there and back safely as that became a concern to us as well. I would highly recommend spending your money and time with another airline.
Pros: The actual flight is fine. The leg is just about 60 mins and the price of the fare is the most attractive portion. For $50 RT, there is not much to expect when you fly a discount carrier. What made the trip a bad experience was the return flight, where two consecutive flights were cancelled with no clear explanation to the reason (definitely not weather related). To reach my destination in time, a separate one-way ticket had to be purchased at an alternative near by airport. Frontier is certainly a low cost carrier, but not very reliable to Reach your destination
Pros: The quick refund
Cons: The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful.
Cons: The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all.
Cons: In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight
Pros: Both flights (to and from) were on-time. The crew was very capable especially the crew on the initial flight as they were confronted with two heavy drinkers one of whom got sick. Their handling of these two was very professional, firm and effective.
Cons: The increase of $10.00 (from $25.00 to $35.00) for my checked-in bag from my initial flight one week ago to my returning flight. There was no prior information of this increase.
Pros: I did not like anything
Cons: Passengers were kept on the plane for 3hours before the captain made a decision to let the passengers off. the flight attendants were rude and lacked compassion for the passengers discomfort. Passengers were not offered any complimentary beverages or snacks to compensate for the inconvenience. Limited clarity was given concerning steps needed to board the next flight. The seats are hard, uncomfortable and do not recline. This is not my first negative experience with frontier but it will be the last.
Cons: Beware of the $75 charge for bags over 50 lbs. We were not aware of this policy until checking the bags in at the counter. Would have been better to take two small bags rather than one big one. Because of this we will look for other airlines when booking in the future.
Pros: The price
Cons: How hard it was to find a way to check a bag on-line. AND How they loaded a whole 2 planes, then decided that they had all the people and baggage and crew on the wrong planes, had us all get off and then switch planes. Are they Crazy???
Cons: I was told my carry on bag was not a carry on and I had to pay 40 dollars extra to have it put in the cargo hold. When I looked at the other passengers bringing on their carry on bag which was the same size as mine I felt I was ripped off for an extra fee just to make money off me. I will never fly frontier crappy airlines again.
Pros: Flight was very cheap.
Cons: Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events.
Pros: There was a gate issue in PHX, but they found another gate and we still arrived on time.
Cons: I do not like random seat assignment. I was not aware of this until check-in.
Pros: Efficient and quick. Got us in 30 minutes early
Cons: Small tray tables
Cons: All flights were delayed, my luggage was lost, the only airline where soda cost money.
Pros: The price of the flight, the hospitality, and comfortable arrival was all A1
Cons: It was a good experience
Cons: There were unforeseen events that delayed our travel times and the pilot needed to abort our landing, the crew handled it professionally and the actual landing was really good it was the other unforeseen things that were a little nerve racking
Pros: Left early and was a fairly smooth ride. We also met the pilot at the end of trip. He was very nice.
Pros: The crew were funny and awesome to be around, just poor seats, the leg room was actually pretty great in row 14.
Cons: The seats were unbearable. To hard and no recline even an inch also was not stocked with doggie bags. Just needs some padding and an inch of recline.
Pros: The crew was amazing.
Cons: Nothing that I can add at this time. It was just great!
Pros: Crew was great!!
Cons: Well, they broke my luggage when I check in ,everything when wrong since then, talked to 3 agents nobody could help
Cons: The plane was full. I was told the middle seats would be empty due to covid but that was not true.
Cons: Provide some snacks drinks at least
Cons: seats were very uncomfortable
Cons: Overall great experience. Thank you.
Pros: The seats are certainly not comfortable.
Cons: Spirit could have tried to do something to mitigate what seemed to have been an "objective weather" delay.
Pros: The price
Cons: Everything but the price
Pros: Cheap overall price, no frill airline
Cons: Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in.
Cons: Everything costs extra
Cons: I understand that delays are part and parcel of the flying industry, but, who would update passengers? Had I not checked the flight status on google I would have never known. When we purchase tickets we do submit an email id, don't we? Then why is it so difficult to just send updates to that email. It was not until I subscribed to Spirit Airlines flight updates that I was issued updates that were late and outdated. For example: I got an email at 10:50PM that the flight take off was at 11:11PM instead of 11:56PM. I know it is imperative that passengers reach the airport atleast 2 hours before take off. But who would imagine/expect Spirit not to accommodate help when the TSA check to their terminal is closed.
Pros: Spirit has the worst planes super uncomfortable really long flight and it was not easy to get to go to the restroom also the flight attendants are very chatty and rude they didn't seem to happy to be there overall the worst part was paying for a carry on and then not having anywhere to put it.
Cons: Everything was bad the bathroom was disgusting
Pros: Grt. Take off & landing.
Cons: Had to wait at airport 45min. To take off on runway.
Pros: Here's the thing... With Spirit you know what you're getting. It has the least leg-room of any airline in North America and virtually no services. If you're bringing a bag of any kind you may be better off traveling with a competing airline. There won't be complimentary snacks or beverages and there won't be in flight entertainment. Make sure you bring your own, and be sure you know how long you can be comfortable on a flight that feels more like a long distance bus than an airline. That said, if you can get away with what you can carry in a small backpack and you aren't bothered by the possibility of cancellations or delays then nothing beats the price of a Spirit flight. The flight attendants and other staff are consistently friendly and helpful, and improvements have been made in their on-time record. Spirit is low cost, low frills. You get what you pay for, and if all you're paying for is transportation this is a good option.
Pros: Good for the price of the round-trip ticket.
Cons: The cost of the carry-on is more then the check-in for baggage. The Ticket Service Agent at Myrtle Beach Airport - John Griffith was very rude and had an attitude. We didn't know we were standing in the wrong line, he didn't want to accept our baggage. Was going to take the 2 others who had came after us, but the lady had said to take us first. Then he told me not to give him an attitude. When he gave us a really dirty look about it. He acted like he didn't want to be there and we were bothering him, he was very irritated. I have never in my years of flying, had anyone every do that to me. I give his service a "F", he failed to meet all of his requirements: professionalism, respect, misreprensenting Myrtle Beach, Spirit Airlines and his duties of his job. He needs to be retrained or find another job!!
Pros: The crew was very pleasant!
Cons: Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful.
Cons: I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline
Pros: The crew was professional and positive.
Cons: The pilot was helpful in communicating most of the issues but didn't follow up with explanations for all of the issues. I did hear him provide further info in the terminal. That info would have been better if it was heard by all of the passengers. The issues were out of Spirit Air's control. The gate/desk staff could have avoided many problems if they gave an announcement. Instead they had to repeat the same message to most of the passengers trying to find out next steps or a resolution. The line would have been cut by 90%. My biggest issue was all of the extra costs that weren't communicated by Kayak. After incurring multiple extra costs I am NOW aware of the rules.
Pros: Landing safely.
Cons: I booked a flight for Friday night red-eye just for it to be delayed by 2 hours & eventually canceled. Due to this cancellation I missed my brothers graduation ceremony that was scheduled for the next day. When I first called they told me the next available flight was in three days. I spoke to someone else who then told me 24 hours was the earliest flight. I took that with no type of credit offered for my major inconvenience. The re-scheduled flight was also delayed by 2.5 hours the following day. Needless to say, I will NEVER be flying spirit again.
Cons: Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this
Cons: I had to pay more to check my luggage than I did for my ticket. I've never been in a flight where I had to pay for my Cary on. $59...not even like a standard $25 for 1 check luggage. The. I had to pay another $59 for my checked luggage. Also standard weight is 50 lbs. my suitcase was 54. I could've move things around however spirits weight was 40 lbs. so I got to pay $55 for over weight. I am so distraught because I was excited to check out Spirit but knowing what is standard for other airlines at no point did I receive any information on any of these charges previous. I also had to weight in line for 40 mins. Have never been to a gate that stopped accepting luggage 45 mins. Prior. And I would've checked 45 mins. Prior had they only had 2 people checking in and on em dealing with a patron for 15 mins. Before finally get another person to start checking people in. The flight was so cold that my face was freezing and I think I'll stop there. My disappointment is at an all time low. Only bonus was being switch to a new flight that left 30 minutes later. Also your app doesn't work properly. When it asks me to pick how I rate... there are no words that show up when the pop up with five choices pops up.
Pros: That the flight was over and I was done flying with spirit.
Cons: Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky.
Pros: The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure.
Cons: I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling
Pros: I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it.
Cons: I traveled with my daughter her husband and my grandson. We loaded a recently purchased holdup stroller at the entry door with a cup holder and when we got it in Detroit (which was better than their arrival in Tampa as the stroller did NOT arrive until later that night as it was lost somehow) it was missing. My daughter went to the lost luggage service counter and asked if they could find it, and was told that WE should have known to remove it and if they wanted to purchase it and send the receipt they would reimburse. No one informed us of removing it at the door, we were told to board and leave it. Replacing only the cupholder will be extremely difficult. So this made me very disappointed as a customer.
Pros: Not much.
Cons: All the extras. 40 bucks for each checked bag. Never again. My spirit is not with you.
Pros: absolutely nothing
Cons: Spirit is the worst airline in the world. I've never been so dissatisfied with service - except for the last time I flew spirit. The flight was delayed from 10:20 to 11:45. I had checked in the previous day - and printed by boarding pass - so I arrived at the ticketing counter at 10:20 - seeing as how the flight was delayed till 11:45. They refused to take my bag, which I had paid for - and refused to refund me for the USD 45 I paid for checked baggage. The woman at ticketing was stone faced and so cold. She was downright awful to the other woman ahead of me in line. I had my daughter come back and pick up my bag so that I could board the flight - as the ticketing agent said that I could board, just not my bag. The flight didn't end up taking off until 12:15 PM. It was a nightmare. It's ridiculous that the seats don't recline. I suppose you get what you pay for... but the level that Spirit takes it to is just insulting. I told my daughter I will never fly again if I have to fly Spirit.
Cons: We checked in at the kiosk and then got in the baggage drop line and it was an hour long. Fortunately we were two hours ahead of schedule so we made our flight no problem. The poor couple in front of us missed their flight and was told that it was their fault by the front desk. The front desk person said that they had called for their flight and they should've responded. I can tell you that no one ever mentioned any flight. It wasn't like the line was to check in, it was only to drop the bags and it took forever. Very poor service and I feel so sorry for the people that we're headed to Texas and Missed their 7 o'clock flight. I find it also misadvertisement that we paid $49 for the flight one way and then had to pay $55 for the carry-on. Really the flight was for $104. Next time I will check for all and any options instead of Spirit and be willing to pay more money To go with another airline.
Pros: Great entertainment by crew
Cons: Easier way to obtain food
Pros: Since minute one my husband and I felt the Racism. He aproched to the bording counter little after Carla (Afro-American lady) announced the cost of extra bags per customer. Just to confirm we understand clearly. Long story short, we paid $65.00 for an extra tiny hand bag, wait for our zone got called, watching people waliking into the bording check counter with more than one personal bag and HER sawing it and NOT saying absolutely NOTHING about it and letting them walked in without any inconvenience. Noticing that, our zone got called, walked into the line, my husband mentioned her about what he saw on others, SHE did NOTHING else beside ignored him.
Cons: After years of hearing negative things about Spirit, I never could relate because my experiences had always been great. However, this last experience was the worst. I was on a 7 day cruise through Carnival that got delayed an entire day with docking to return home, due to heavy fog, and Spirit was not understanding nor did they accommodate me, and made me purchase a one-way flight back home after I had already purchased a round trip flight. The one-way flight was more than my round trip. This was a huge inconvenience. Other airlines honored the boats delay and let their customers fly back home with no extra charge.
Pros: Made it home in one piece
Cons: Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family.
Cons: The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!
Pros: It got me to cancun and back alive.
Cons: My bag was the only one they lost on a direct flight... how does that even happen? It's spirit to I expect the uncomfortable seats, no food, ect...
Cons: Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change.
Pros: Nothing. There was nothing good about this. The people at the desk did the best they could, but they work for a terrible company.
Cons: It's bad enough that they canceled the flight (which ultimately went on to LV and then OAK) without any warning minutes before we were about to board. But then they refused to let us go on the first leg of the flight (to Detroit) by having already removed our bags from the plane without asking. Then, to top it all off, their next available flight was 2 days later! I'm out the money for cab fare, hotels, and the money I missed from having to take a day off of work to book a flight with another airline (United, you saved me, and also didn't charge money for a glass of water!). If Spirit wants to reimburse me for all that, it would definitely change my opinion of them, but I'm not holding my breath.
Pros: Crew was nice.
Cons: It took forever to get the luggages.
Pros: On time flight and didn't lose luggage
Cons: Have to buy everything, plane appear cheaply made, worrisome, Plane engine made loud noise just after takeoff that worried myself and my friend that traveled with me. Also, I noticed other people had worried looks. Noise continued for sometime. After flying Spirit, I will pay more money to fly another airline.
Cons: I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever.
Cons: I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad.
Pros: Not a single aspect of the experience.
Cons: We arrived 2 hours ahead of departure for a domestic flight. They made us wait in an insane line out the door to check a bag. After 90 minutes in this line we began to plead with the staff telling them we were going to miss our flight. They literally could not have cared less. As we presumed, we missed our flight, along with at least 30 other people. They just didn't care. No effort was made to even pretend like they wanted to get us on our plane. It's not like we arrived late. I am just astounded at this experience. I bet 100+ families missed their flights this morning because Spirit lacked enough staff to adequately process their bag drop... and they simply didn't care. What a joke.
Cons: Flight from Detroit to Philadelphia was cancelled the morning of the trip. Wait time to talk to a Kayak rep was 1 hr 20 min, then the Kayak rep that tried to help us was informed by Spirit that we had to talk with them directly. Then the wait time for Spirit rep was over an hour and their website function was down. When we finally reached the Spirit rep they informed us that they would not help us reschedule another flight to get to our destination, and our choices were to get a refund or fly out with them 2 days later. Neither of these choices were an option for us, so we had to purchase last minute tickets on our own for an outrageous price with another airline. Spirit said the hurricane/weather was the reason they cancelled the flight, but the weather was fine on our route and no other airline had trouble getting from Detroit to Philly. I have NEVER experienced an airline being completely unwilling to work with me during scheduling problems. This situation cost us a ton of money, and worse we missed a very important event. We were extremely disappointed to say the least and will most likely not consider flying with Spirit again.
Cons: The $30 up charge and no cash policy was obnoxious and exceptionally inconvenient. It cost me $47 to check 1 bag. I had to put money on a pay card. The pay card itself cost $5 which caused me to have to out $60 on the card to cover the cost of 1 bag. On top of that, the machine took my money only to tell me that it was out of cards. It turned into a bit of a wild goose chase. The people at the spirit counter took care of it but ended up giving me a blank card after it was all said and done and lost out of my $8 in change.
Cons: Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!
Pros: The staff for the most part was friendly.
Cons: I am so upset by my trip with Spirit. This was my first time flying with them and I will NEVER do it again. I rather drive my 12 hour trip. They hit me with a $52 fee at check in to take a carry-on and the first lady I spoke with said it was my fault for not booking with them and checking their policies and that's what I get for booking with a 3rd party. Also, she told me that most people don't fly with carry-on's just a bookbag or purse - which looking around was obviously not true. The whole line of people was outraged at this new policy. Since I only had cash on me for my trip I had to pay and extra $5 to get it onto a visa gift card because they don't take cash. On the plane they argued with the woman behind me that they couldn't even give her water without charging her like $4. Nothing is free. Nothing is comfortable. No entertainment - not even radio to plug your headphones into. They told me if I booked my carry-on online it would only be $25 instead of $57. So I tried to do so about 5 times while on my trip and it kept saying they would send me a confirmation to set up my account. Which never came. I followed all instructions and I tried different emails to make sure that wasn't the problem. I ended up leaving my carry-on with my parents and shoving everything I could into a large purse. in the end flying with Spirit was MORE EXPENSIVE than the other airlines I looked into. I wish I could go back and not learn that painful lesson. Thank you Kayak for the ease of booking my flight.
Pros: There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers
Cons: In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had.
Airlines flying from Mexico to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Detroit
Masks required on board, masks provided on flights from Mexico to Detroit
Social distancing seating
Middle seats unavailable to book on flights from Mexico to Detroit
Testing for antibodies, testing for symptoms for flights from Mexico to Detroit
Waiving of change fees. Search flexible flights from Mexico to Detroit