Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
LOST ALL OUR 4 SUIT CASES!
Packed, cheap, no free water, only coffee.
The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
Worst airline ever. It had an hour and a half delay from Miami, therfore I missed my connecting flight from Oslo to Berlin. They rescheduled me to another flight to Copenhagen then Berlin. That plane broke down, so they rescheduled me again from Oslo to Frankfurt to Berlin. There was only 1 clueless crew member at the gate tried to reschedule 50 people, she got no help. Got to Berlin 8 hours late.
Pros: "Professional crew"
Cons: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Cons: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Pros: "See previous note about lost bag."
Cons: "See previous note about lost bag."
Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"
Cons: "The food offering"
Pros: "The crew was amazing but delays upto 2 hrs"
Cons: "Nothing as not in control"
Cons: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Cons: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Cons: "Seats were horrible, tiny , cramped"
Cons: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."
Pros: "On time good food excellent entertainment clean plane good crew"
Cons: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Pros: "Aisle seat"
Cons: "Nothing was complimentary"
Pros: "Easy boarding. Friendly staff"
Pros: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Cons: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Cons: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Pros: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Cons: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Pros: "Pleasant crew"
Cons: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Cons: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Pros: "Crew were excellent, had a row to myself, luggage turned up quickly"
Cons: "No landing cards given!"
Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"
Cons: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Cons: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Cons: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Pros: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Cons: "Flight arrived on time."
Pros: "Landing was very smooth"
Cons: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Cons: "This flight did not occur due to delays."
Pros: "People food"
Cons: "Seats small"
Pros: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Pros: "The food was very good surprisingly"
Cons: "Again the seats are too tight and they should not be allowed to recline"
Pros: "The food was excellent"
Cons: "A glass of wine free of charge would have been a nice addition."
Cons: "No priority check boarding for business class in Compenhagen"
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Cons: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Pros: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Cons: "Staff was not properly trained in flight protocols."
Pros: "Did not use their services much but the stewards seemed nice."
Cons: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Pros: "Clean and good food."
Cons: "It was a fine flight. Nothing to worry about. I liked it."
Pros: "Comfy and good movies!"
Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Pros: "Easy embarkation, helpful staff."
Cons: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Pros: "Flight was Ok"
Cons: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."