Pros: "Crew was terrific! Nice folks. Courteous and professional"
Cons: "I paid extra for a window seat and ended up next to a bulkhead with no window. I can get claustrophobic so concerning and Frustrating! Also, unlike the trip to Minneapolis where the Wi-Fi worked great the Wi-Fi was awful on the return trip and made watching a movie challenging."
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Fast and friendly"
Cons: "Bathroom in the back was leaking water on the floor, and there were a lot of young kids on board... minor stuff"
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Cons: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Pros: "Smooth landing"
Cons: "Long flight ( 5 hrs) not even a complimentary snack offered"
Cons: "volume on recorded announcement was too high but overall, an excellent experience!"
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Pros: "The price was right"
Cons: "I wasn’t able to select my seat when I booked the flight and I wasn’t able to check in and get my boarding pass online. Then the flight was delayed almost an hour."
Pros: "Crew was friendly"
Cons: "Both flights delayed due to air traffic control (too small of an airline?), vague threatening announcements about stopping all boarding unless people came forward to check their overhead luggage, horribly uncomfortable seats and far too loud, obnoxious PA system."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Staff was friendly."
Cons: "Delays, no snacks, very cramped seating uncomfortable, and long wait for gate checked baggage."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Pros: "I did not have food or entertainment so cannot rate those things."
Pros: "Nice people, easy boarding, very friendly attendants on board."
Cons: "can the seats get any closer together? I'm skinny and I couldn't cross my legs without sticking them into the isle first."
Cons: "Seat was uncomfortable and too close to restrooms."
Pros: "on time and no problem getting seats I wanted"
Cons: "Given unsafe seat. Had to change at last minute prior to landing, by a very abrupt flight attendant. Seat should have been red lined. Another passenger where I was moved to had a similar experience. My flight attendant told me that I should have reported the issue earlier. How was I to know that any seatback that goes up 2 inches short of vertical is bad. Am I to know the airline or FAA rules?"
Pros: "Can't really complain re: a direct flight for less than other airlines charge for a flight with layovers. Large, comfortable plane with good food. $25 for an exit row seat was worthwhile as I had 4 rows(!) to myself. Flight attendants were great."
Cons: "No in-flight entertainment. When I chose my seat online, I was made to believe it was basically a full flight (only ~3 seats were available and they were all middle seats) so I spent $25 on an exit row seat. Once we boarded, it became apparent that there were a TON of open seats and I would have been able to get an aisle. Kind of sketchy for them to misrepresent the seating like that."
Pros: "The flight itself was great. I had no issues there. The crew was great and I was comfortable."
Cons: "I repeatedly had issues with their website and I couldn't checkin online or update any of my information, even when I called them. I also had to connect flights at the airport and I asked the airline beforehand if I had enough time, as I flew into a different terminal. They said that I did, but I almost missed my flight, even though I had two hours. The signage was poor as MSP, which isn't Sun Country's fault, however they made the transfer sound easier than it was."
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "I felt like a sardine in a can. Seriously can you make seating more comfortable? It's torture while first class is treated like royalty. The coach seats were hard as rocks and tiny. I hate flying because airline companies treat people who can't afford the over priced first class seats like cattle. Airlines are greedy. The good price for the flight is great but in the end feeling cramped and getting my legs and arms bumped every time someone walks by is ridiculous. GET COMFORTABLE SEATING IN COACH DAMN IT!!"
Pros: "A good price for non-stop flight. It flies out of terminal 2 which has easier access than terminal 1 at the MSP airport. The afternoon fly out time worked well with my schedule."
Cons: "The seats could always be a little larger."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Flight was full, checked out bags at gate. Really don't mind doing that. Got earlier seating after all the other special seating."
Cons: "Tried online check in day before, only specialty seats were available for $15 more. Nothing special about seats, only ones left. Had no choice, booked those gave CC details. Paid $30 more, but obviously no choice. Got to airport, tried to print boarding passes, had to choose seats again. Ones from day before did not take. Thankfully, not charged. Frustrating though."
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."
Pros: "The price ............"
Cons: "Fake smiles and discrimination............"
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "Crew was very nice. Flight was on time."
Cons: "Very little space. I am a fairly tiny person and was more uncomfortable than usual. Also, I wish there had been some sort of snacks like peanuts or pretzels or something similar."
Pros: "Great service."
Cons: "Later departure"
Pros: "Color of the seating, the green upholstery gave it a cheering pop of color Appreciate being able to have a can of pop, with a glass of ice"
Cons: "Hand held movie device, 12 min. Into the movie it froze... Flight attendant was awesome at reimbursing me. Did not enjoy any food, Should have NA option in your survey."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Pros: "Check-in was a breeze."
Cons: "My seat..."
Pros: "More legroom than the bigger airlines, comfier seats, reasonable price. Great experience overall"
Cons: "The ONLY complaint I have was there were no free snacks and it was a 3.5 hour flight...but I did get a whole can of soda for free so that was nice"
Pros: "Mostly hassle free, but nothing special at all."
Cons: "Frankly, the crew & the flight from MCO to MSP was much better than the return flight, which is what this survey is about. Before we bought the tickets, we were told to bring proof of the funeral we were attending to get a discount/refund for the airfare afterward, then on the return flight we were dismissed as fools for not presenting this info when we bought the ticket. How could we present info for something that had not yet taken place. The obituary didn't even hit the papers until 2 days after our original flight. Also - the MSP security harassed my 80-year-old mother & she is now having nightmares as a result. Sun Country could have done us a service by letting us know when we booked her flight as a senior that there were safeguards for her, but we were told nothing."
Pros: "The crew were nice."
Cons: "The seats seam to be have shrunk again."
Pros: "The staff were courteous and the flight was smooth a well as comforting. I have nite flown in a while and was prepared for delay and hassle. Sun Country definitely changed that outlook for me with the ease and hassle free making for a wonderful trip."
Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "An itenirary update ahead of time. We missed our flight."
Cons: "Send us an update the day before about upcoming flight."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "Plane was clean, crew was very nice"
Cons: "The most uncomfortable seats I have ever sat in. No cushioning, No seat recline"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "Great flight. Arrived 45 mins early. Very friendly crew."
Cons: "Service. The companies clear disinterest in providing service was evident by the poor training of the staff."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Cons: "We didn't make it to Vegas and they barely compensated us."
Pros: "The seats we had were spacious"
Cons: "I guess I don’t understand, what I pay my fare for if I have to pay a separate fee for seat. The fare should include the seat. Then to charge you an arm and a leg for your luggage. I will never ever fly frontier again"
Pros: "You get what you pay for right? So there are no frills here. I would say that this is like public transportation in the city. Every thing went fine There were no issues but no perks. I would not use frontier for a flight longer than two hours. You pay for your seat, your beverages and snacks and carry ons so be prepared and bring your own snacks and beverages and check your bag."
Pros: "The crew was amazing. So happy and helpful."
Cons: "Flight leaving to Denver was really delayed. Quite a few people missed their connecting flights which was sad."
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "That we did not crash"
Cons: "After getting ready to take off we were sitting on runway for several minutes before we we told due to technical problems we would have to return to gate. After over an hour sitting we were finally able to leave. I would have thought that a 6:00 am flight would warrant a free cup of coffee for our delay, but all we got was nothing."
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Crew was great on both flights"
Cons: "Ridiculous costs for baggage. I expect to pay for even carry on these days, but $40 for carry on is crazy! Seats were very uncomfortable. Frontier used to be my favorite airline, now it seems unlikely I will fly with them again."
Pros: "Pilot tried to make up time, but had to wait on copilot, then paperwork, and even with being over 2 hours time luggage either didn't get moved from original plane or lost. I worked in customer service for 28 years and there could have been things done to ease the tensions. I was lucky and could easily go with the flow, but their were families and business people who had some real issues. Weather definitely was an issue and I am glad they consider safety first."
Cons: "Lack of attention to those who just needed reassurance that It's going to be OK and you would get them to their destination safely."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "The nice flight attendant took time to explain the safety equipment on the exit row doors and even gave a little demo when I ask her a question. All with a smile on her face and a joke or two to make it fun. I am sorry I cannot recall her name."
Pros: "Charge for carrying on bag and space between sets are to close"
Cons: "Flight was on time."
Pros: "I like the seats that are less thick so you get more room. The crew was nice."
Cons: "I didn't like having to pay for my carry on & seat assignment. Just charge a little more & be like other airlines. It was all a little sneaky."
Cons: "Delayed 30 mins after I arrived at the airport for unknown reason. Waited on tarmac another 30 mins (at least) after landing. We didn't get an explanation for 20 mins. The plane was literally 30 feet from the gate. It was almost funny how annoying it was. I'm surprised all the passengers kept their composure. NEVER AGAIN"
Pros: "Nothing at all"
Cons: "They cancelled the flight as I was standing in line to check in. Did not notify me via email or phone and the workers were not at the desk to answer questions. There were a lot of angry people and they didn't find same-day alternatives for our travel plans. I ended up getting a refund and driving through the night"
Cons: "Using Kayak, the price of the flight looked good. After booking, we found out that Frontier wants $35 per checked bag and $40 per carry on and $11 per seat to choose your seat. This made Frontier only a couple bucks cheaper than Delta that had a much better schedule. Live and learn."
Cons: "It got canceled"
Cons: "Flight was canceled, frontier has one plane. No ability to work with other airlines."
Pros: "The crew was great! Got upgraded to the emergency exit seats for extra leg room!! That's a BIG plus!! Very comfortable and good experience!!"
Cons: "Nothing!! There was a tiny baby a seat up and across the isle that the parents were GREAT about keeping her from crying as much as possible. Those parents WERE GREAT!!!!!!!!!! And are MUCH APPRECIATED with no sleep!!! That wasn't negative, sorry. Everything was GREAT!!!!"
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Pros: "Very nice flight....flight attendants were very friendly and accommodating. NICE to leave on time and land early!! Lots of leg room. For a last minute ticket purchase I was certainly excited to find such a great deal. Definitely will fly Frontier again."
Pros: "Everyone was very helpful"
Cons: "No beverage"
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Pros: "The crew was nice."
Cons: "All the extra hidden fees were so expensive. It was more than $70 extra just to check in. You have to pay extra for a seat. Carry on bags are $30. Checked bags are $25. Water is $2. If I'd known that the price on the ticket was not the price I would pay I would have flown another airline. It was misleading and dishonest. I'm never flying frontier again."
Cons: "When we arrived at the ticket counter, we were made aware that they do not open until 2 hour before flight time. Being advised to be at security about 3 hours before flight time, this makes no sense. When I went to check in, I then realized we had to pay extra for our seats, check-in bags and carry-on bags. We could have flown a major airline direct for the same price after all of the add-ons. Then being charged for coffee and pop. Seats are VERY uncomfortable!"
Pros: "My son has autism, we were allowed to board first with plenty of time to get settled into our seats. This was EXTREMELY helpful. We both enjoyed the humor and joy spread by the crew, even the pilots injected some fun into the trip."
Cons: "Fee for checked and carry-on baggage. Fee for food & drink. Tight sitting space, little leg room."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Flight was late boarding but the crew made an effort to make up the lost time."
Cons: "Cramped seats."
Pros: "That it was a short direct flight."
Cons: "People are packed into the plane like sardines. There is very little room. It is often hot until the flight gets going."
Pros: "Nice crew. Plane was clean."
Cons: "Separate charge for bags, pick a seat, snacks, etc. Commercials during flight. Obnoxious. Flight started out being a little cheaper, but as long as I plan ahead, Delta ends up being the same or more cost effective."
Cons: "I will never book another frontier flight again. The hidden charges, such as 40$ for a carry on, 11$ for your seat, are ridiculous. The plane is very uncomfortable. The seats DO NOT recline. Who makes a plane without reclining seats. It was like sitting on hard plastic for the duration of the flight. Never again. Two+ hour delay. This I understand things happen. I think the crew's response to this was "well we got you here safe". Ok add sarcasm to the frustration. Never again."
Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"
Cons: "Sears were not that comfortable and didn't recline"
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Cons: "Flight attendants made the trip better."
Cons: "Horrible customer service and extremely high prices for checked luggage AND carry-ons. Seats are squished and the leg room is much less than other airplanes. It costs to choose you seats, regardless where your seats are. If you want or need to sit together (ie, sit with your children), you have to pay for it. You can’t even get a glass of tap wearer for free: ALL sodas, water, coffee, etc. had to be purchased, as do all of their snack items. They even charge for a tiny bag of pretzels. And there are many other things that make basic economy on other airlines seem like first class."
Cons: "Uncomfortable seats, rude attendants."
Pros: "It arrived early on our destination and staffs were friendly."
Cons: "None so far."
Pros: "Young woman working the counter at the gate was very accommodating finding seats for us... even though having to get them at the gate was very inconvenient."
Cons: "1. Tried to check in online and website said, "Error unable to print boarding pass at this time" 2. Could not prepay for desired seats 3. 40-pound weight limit on a checked bag - DO YOU REALISE you are the only airline in the WORLD that has a 40lb weight limit!! The lady at the gate tried arguing that this is standard. Please educate your staff better. 4. Most uncomfortable seats 5. Ridiculously small tray table. How is a frequent flying business person supposed to work on that?"
Pros: "Plane had empty seats, we left early, staff was friendly."
Pros: "The flight is good was not pleased with spirit and do not plan on using them anymore"
Cons: "I had to pay for 60 pound $110.00 b/c me & my son we flight we have one luggage no carry on but still they charge as 110 is not fare"
Pros: "Left on time."
Cons: "1st - checked in online, because I have an android phone the bar code did not display, so I had to print out my boarding pass - which was difficult since I didn't have access to a printer. 2nd - Stand in line for 20 minutes at the security checkpoint, my bar-code did not scan. Guard said that happens often with Spirit. Had to go back to Spirit counter for them to print my pass. 3rd - Return Flight, checked in online but this time went to the Kiosk to print boarding pass. Kiosk did not accept my name. Went to Spirit counter (again). Found out that the website put my first and middle name together as one name. Was told Spirit is working on correcting problems with their website. Seems to me that Spirit needs to hire more IT people. I will not be flying Spirit again....."
Pros: "Crew friendliness. Not waiting for takeoff after boarding."
Cons: "Being charged for everything outrageous"
Pros: "The ticket agent in MSP was really kind and helpful. Our flight was flawless and even arrived early."
Cons: "I knew that Spirit has a reputation for adding fees for everything so I hated knowing that we had to pay a much different amount than the ticket supposedly costs."
Pros: "Our flight was delayed, but they sped up the trip so we landed pretty much when we were supposed to!"
Pros: "Never used the recline on my airline seat but always hated have someone else head in my face. Simple fix make Spirit the best airline ever."
Cons: "Spirit was no frills.. oh wait, that was the cool thing about them. Easy boarding, friendly staff ... I want my grumpy airlines back :-)"
Pros: "everything was fine except..."
Cons: "scremaing kids and loud and obnoxious adults directly behind me"
Cons: "2 hours 45 mins late- lied about why"
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "Everything went smoothly at a very reasonable price...like $200 less than others"
Cons: "The seat cannot decline. Lol i'm glad that they have direct flight."
Cons: "Bags were an unexpected additional cost. I would not have flown with spirit airlines if I had known one carry on bag was not included in the cost of the ticket. Very unhappy customer."
Pros: "The plane was new and modern."
Cons: "They charge a fee for everything. The price of the ticket was $245. After all the fees it was closer to $350-400. I won't fly this airline again."
Cons: "I should have known the cheap fare was too good to be true. They charged me $50. for my CARRY-ON bag and another $18. to choose my seat. I'm a small person but It was almost impossible to move around in the seat; we were crammed in like sardines. The flight attendants were unsmiling and seemed to be as miserable as the passengers. I will never take Spirit again."
Cons: "$40 baggage fee is too high. $65 at the gate if carry on is too large is like extortion"
Pros: "Not even free water was served"
Pros: "Cost was great, plane was comfortable"
Cons: "The crew that boarded us on my flight out of BWI were horrible. The girl making the announcements was rude and argumentative with customers."
Cons: "The baggage carry on policy is really harsh :( It defeats the purpose of affordable air trip tickets"
Pros: "It is cheap, if you can make it stay that way. I'm getting used to the middle seat. The snacks I brought with me were great."
Cons: "This flight: -Pilots were delayed, plane left 50 min after scheduled time. -While we waited the cabin was pretty hot and uncomfortable which made no sense considering the outside temp was in the 60s Every flight: -The really loud /long credit card advertisement announcements -the seat in front of you is about an inch too close unless you pay extra, then you have almost too much -they keep fares low by sticking it to people that can't keep track of all the little rules to avoid fees. Luckily I made it past the traps. -I don't like that they are further decreasing the allowed size for free personal item starting in a few months, seems like an unnecessary measure to stick more people with last minute bag fees. -The website is not great, I have only flown spirit about 5 times and I have had the website crash while trying to check in at least 3 time. At two check-in's per flight, that's a 30% failure rate. and then there's more ads, yay my favorite..."
Cons: "Terrible extra fees!"
Pros: "It was a very cheap and fast flight."
Cons: "The seats do not recline and no complementary drinks"
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "crew was great, but they could do nothing about the mechanics"
Cons: "flight was 5 hrs late + 2 hr delay to change tire"
Pros: "I like the roomy seats and simplicity"
Cons: "Crew not allowing me to bring one small bag with a little backpack, so I had to stuff my backpack into my bag to be allowed in without having to pay $100 for my bag"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Flight was cheap"
Cons: "Customer service at the ticket counter was poor. Person was very slow and didn't appear to know what to do to check our bag. After standing in line for ten min we were turned away to the kiosk to print out boarding pass as they said they would not do it at the counter. When we flew out of Baltimore they printed our boarding passes at the counter where we checked our bag. Process was not consistent."
Pros: "The crew was a delight! Very entertaining."
Cons: "The extra fees. The lack of legroom. The charge for water. That, in particular, seems chintzy."
Pros: "You get what you pay for with Spirit. Overall a good experience."
Pros: "Cheap fares: purchased the tickets a few days prior to flight and the rates for an overnight round trip were very affordable. Planes are new. The ground staff and crew were personable and friendly. Minimal delays for take off."
Cons: "Seats are a hair away from bench seats, the rows are packed closer together, seats do not recline (thank god), you need to buy everything from a seat assignment to water on the plane to drink. The luggage took more time than necessary to arrive at the carosel. The up sell for "greening" seemed a bit cheeky"
Pros: "It's on time and affordable."
Cons: "Too strict with baggage."
Pros: "Flight crew was great. They communicated a lot of information to the passengers and were very attentive."
Cons: "Showing the cost of the flight as if it is comparable to all other airlines is unfair when they are not comparable. A carry on bag and personal item will cost an additional $55 to $100. They also have an additional fee required to reserve a seat."
Pros: "A pretty smooth non-stop flight"
Pros: "I am usually a nervous flier. Not with Spirit."
Cons: "I don't have any complaints."
Pros: "I didn't die"
Cons: "paying for carry-ons. even when the fight was 60% empty."
Pros: "People were very helpful and polite. I loved the price. I didn't want to the plane."
Cons: "There wasn't one thing."
Pros: "Quick onboarding/offboarding. No delay."
Cons: "No food, no beverage, no reclining chairs, no magazine, no NOTHING!"
Pros: "Great savings at the cost of comfort, entertainment and happiness."
Pros: "This was my first Spirit flight. I flew roundtrip from Baltimore to Minneapolis & back. Check in at the kiosks was simple. I liked the fact that carry-on luggage was only $5 more than checked. Both flights boarded on time and the crews did a nice job of keeping everyone apprised of goings on. The ticket price can't be beat."
Cons: "Checked bags were ridiculously expensive. It made up for the cheapness of the flight."
Cons: "Ticketing agent in Minneapolis was extremely rude to me. Flight was two hours behind. Staff on board the plane, including the pilot, were extremely courteous however, despite the unfortunate delays. I understand delays happen, but my flights in both directions experienced long delays and, combined with the behavior of the ticketing agent especially, I am not inclined to fly this airline again."
Pros: "I got to my destination on time"
Cons: "On my way they had a baby crying in my ear on my way back had a little boy kicking me in my back and the child will not stop the food was horrible and they made me pay for my baggage"
Cons: "The take off time and delay"
Pros: "I was pleased that departure was efficient and on time. This was one of the cleanest plans I have ever flown on, and although there aren't a lot amenities, I am fine with a low cost alternative that gets me from here there."