MSP - BWI
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MSP — BWI
Jan 21 — Jan 281
Round-trip
1 adult
Economy
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Fri 1/21
Fri 1/28
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When to book flights from Minneapolis to Baltimore
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- Looking for a cheap flight? 25% of our users found flights on this route for $48 or less one-way and $73 or less round-trip.
- The cheapest flight from Minneapolis to Baltimore was found 20 days before departure, on average.
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- High season is considered to be December, January and February. The cheapest month to fly is August.
- Morning departure is around 43% more expensive than an evening flight, on average*.
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Top 5 airlines serving Minneapolis St Paul to Baltimore/Washington
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30294 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.
I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.
No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Thanks
Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing.
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Cons: "Delayed and did not explain why"
Pros: "all good"
Cons: "unsure"
Cons: "4 hour delay"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "Flight was cancelled after multiple delays and waiting 8 hours"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Everything was in order"
Cons: "None really"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "It was a good flight"
Cons: "Nothing"
Pros: "The plane was clean and well staffed. The crew was nice and helpful if I needed anything. The snacks and drinks are decent and what you would expect: small bags of pretzels or cookies and your choice of Coke product or coffee. Using the mobile Delta app made boarding and finding my gate a breeze."
Cons: "The seats were hard, and it was hard to fall asleep."
Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "Nothing"
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Cons: "Nothing"
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "Nothing to like"
Cons: "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"
Pros: "Nothing to like about this leg"
Cons: "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Pros: "Free movies, lots of leg room, interesting for purchase food items."
Cons: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."
Pros: "?"
Cons: "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
Didn’t get to go as David is in the hospital. Unexpected emergency but not covid. Couldn’t get refund because we were on reduced fare without insurance. He is still hospitalized.
Pros: "The plane took off, flew and landed safely."
Cons: "When I bought my ticket, I didn't realize I would have to pay $35 to put a bag in the overhead compartment and $35 to check a bag; only a personal item under the seat in front of me was free (came with the ticket price). This resulted in the ticket being at least $70 more expensive than I anticipated. Probably could have gotten a cheaper flight overall. Also, the plane was 2 hours and 45 minutes late in taking odf, resulting in landing 1:00 am. I picked my flight time deliberately to avoid flying after about 11:30 pm. With the lateness of the flight, I probably could again have gotten a cheaper flight that was scheduled to land in the wee hours of the morning. Finally, the complimentary food was non-existent - didn't even get a cookie or small bag of pretzels. Did get a free drink and water."
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"
Pros: "The seats are closer together - by my measurement 10 in between the back of the sone in front of me and my armrest. Luggage is checked luggage is $25; on my flight to Minneapolis, my luggage was lost for 30 hrs and wet on the inside when my daughter picked it up the next afternoon. It was not raining when our flight took off from NYC. The seats seem thinner on the cushion and if someone puts their seat in front of you, even slightly, it is very cramped. The flight was about 1/2 hour late taking off with what I counted as at least 10 planes ahead of us - most domestic - SW, other SunCountry and Delta. I have flown Sun Country periodically for the last 10 years. Now, I am done for all the reasons listed above. I have flown on other airlines this year and other than Alaska this was the least comfortable - actually it occured to me in an emergency it would have been very difficult to get out of my row. I understand this is a business - just not interested in buying from it."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails. I'm extremely disappointed and will call DOT and FAA if I don't get a response very soon."
Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"
Pros: "I got from point A to B on a non-stop flight. Desk staff and flight attendants were polite and accommodating."
Cons: ""Lowest fairs!!" and then on check in they nickel and dime you with extra costs for even a carry on AND to choose a seat that you already bought!! I mean, you don't have to. You could always just wait until check in at the airport and get thrown into a middle seat. Saving extra money was what pushed me over the edge here, but after all the fees after booking was paid for and experience, I would have gladly paid the extra money to fly Alaska Airlines. Also, you would think on a 5.5 hr flight that occurs over/near dinner time there would be more food options than just snack packs. Even that was mediocre."
Cons: "Flight was late leaving to MSP and on the return flight to San Francisco, we had to sit and wait 40+ mins just to get into the hanger. It was late and very disappointing!!! They don't serve any snacks and didn't come around with refreshments except once. They charge for carry on's, $40.00!! Huge rip off! They charge to rent DVD player. I will NOT fly with them again. Delta has all the above mentioned for free, they will be who I fly with from now on, they are MUCH more professional and customer service oriented and on time!."
Pros: "Crew was nice"
Cons: "I paid for my ticket, but when I went to check in the day before my flight there were fees I had to pay that I was not aware of and had no choice but to do so. They do not offer and free carryon bag. If you pay online you have to pay an extra $30 for a carryon item or $20 for a checked bag. These fees apply to your destination and your flight home as well. On top of that, you have to pay for your seat. All in all I was not happy with my experience with sun country. I am normally not someone who writes poor reviews, but this was definitely the worst airline I’ve ever used."
Cons: "Bags take for.......ever to comeout, 20 mins is crazy compared to other airlines, alaska has your bags waiting for you when you get to the carousel. I guess We get what you pay for"
Cons: "Sun Country should warn the average family and business traveler if they intend to cater to drunk 20/30 yr old adults on the first leg of their Florida vacation. Instead, 2 of the flight attendants joined in the loud chants and cheers. The flight attendants attitude was disappointing, and unprofessional. Their motto should be "Party Plane". About 12 loud and obnoxious party goers made it a miserable flight. One flight attendant asked them to quiet down. Two flight attendants joined in with the partying and yelled and chanted along with them. One flight attendant ignored the situation."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Cons: "I typically fly Delta but thought I would give Sun Country a try and I am so sorry I did. The Delta flight I almost booked was about the same price and offered free carry on luggage, snacks, and the customer service on Delta is always superb. On Sun Country, they didn’t communicate all the hidden fees like $60 for carry on luggage if you book in advance and $90 at the gate. They also didn’t communicate their airline policies (i.e. they won’t print your boarding pass unless it’s more than 45 minutes before your boarding time, even at a small airport where takes $10 minutes to get through security). The flight attendants also were clearly unhappy working for the airline and that showed in their level of customer service."
Cons: "What a surprise at the Sky Cap that I needed to be charged for a carry on....total of $50 for my check in and carry on. What's worse, is that I had to CHECK my carry on because you only allow a minimal # of carry ons. This is certainly a negative for me flying with SunCountry again."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Pros: "The crew were nice and professional and efficient"
Cons: "We had to deplane and switch to another aircraft after boarding was complete the first time. We arrived almost two hours late, in the middle of the night, I was really hungry by then. Some complimentary snacks or something would have gone a long way to making it up to us. I had screaming children behind me and I know that's not entirely the airline's fault, butthe delay contributed significantly to the children's misery and thus ours, and the in-flight announcements were way too loud; they woke them up abruptly and started tantrums in several places throughout the cabin."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "I was able to change my seat from a window to the aisle in the emergency exit row."
Cons: "No food without paying, although I know this is an airline no one."
Pros: "Everything."
Cons: "Nothing"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The way they treat the passengers with care."
Cons: "there was no entertainer Chennel"
Cons: "Flight was 2:00 hours late, which felt even longer because my in-bound flight on Thursday was 1:30 hours late. They didn't really explain why it was late. They just said "traffic in the NYC area," which could mean anything. I didn't get a ticket until the gate, which I hate. And because the flight was delayed, I never got a ticket until we boarded. The only good thing was they gave me an exit row, which was comfortable and allowed me to get on the plane first. But that was just luck. Probably not flying Sun Country again."
Pros: "The people at check-in were most helpful ensuring I made my flight since I was late to check-in"
Cons: "I wish my ticket had said I was landing in South Terminal in Austin; however, it's a newer terminal."
Cons: "It would be better to have more food choices - especially for flights which depart late in the evening."
Cons: "Not sure who's problem it was was Baggage missed connection in JFK, see next flight review for details."
Pros: "The headrest were nice, no neck pillow was needed because of how I could adjust it. Checking in was very quick and painless, something I appreciate very much. Drink service was nice, they did come around more then expected. The staff was very nice an accommodating , very friendly when we boarded the plane."
Cons: "Seats were very uncomfortable. I brought my husband for his first flight and I had told him how comfortable flying was, but when we boarded the plane he was a little horrified about the seats. He said, "they look like metal skeletons with pleather stretched over them." Yikes, I was a little embarrassed for telling him how comfortable he would be. I usually fly coach and I guess I was surprised not to find better seats and screens for movies attached to the back of the headrest (that sounds terribly spoiled, sorry)."
Cons: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Pros: "The boarding method went the quickest of all flights I've been on for both flights. Check-in in MSP was quick and some of the attendants were friendly based on what I overheard. Staff in SAN was friendly."
Cons: "A new mom was in the aisle walking to keep her baby quiet and to stretch her legs (after the drink, snack, and trash carts had gone by) and had her back to a flight attendant also coming down the aisle. She was talking to another parent on the flight when the attendant came behind her and told the woman, "Excuse me. Some of us are still working." Her tone was suuuuper rude and uncalled for. A friendly "excuse me, please" would have been just fine and would have gotten the job done. I went to the bathroom a couple minutes later and the attendant was on her break and eating, so maybe she was hangry, but still! Seats were uncomfortable on both flights, but not as bad as Spirit Airlines. I had bad low back pain afterwards, even after getting up to walk partway through the flight. This is something I've experienced on a couple other airlines too, but the legroom on planes has gotten worse. For those of us with long legs, it's a huge pain. I'm 5'9", so I can't imagine how it is for someone taller. The legroom on Sun Country was just as bad as other flights. Probably a strange complaint, but the seat back pocket had a bar running in the hem, so when I put my water bottle inside, the entire pocket stuck out as far as my water bottle. This meant I had to choose between having the pocket rub against my knees or hold my water bottle between my thighs. Neither were ideal. The check-in in San Diego was painfully slow. There were three people standing there, but only one person seemed to be checking people in. The staff was friendly here. A Sun Country employee at MSP told a man he had to check his carry-on suitcase because the wheels stuck out of Sun Country's tiny metal carry-on test box a CENTIMETER. I kid you not. Absolutely ridiculous. I saw much larger luggage come onto the flight. The woman who checked me in was quick but I wasn't able to ask any questions before being sent away. No free snacks or entertainment which seem to be included on most other similarly priced airlines. The food for purchase (burgers and Jimmy Johns or something) made the plane smell bad. I asked for coffee with cream and sugar as my complimentary drink and was given the powdered creamer packets. Fine, okay, I understand if that's all they have, but then I saw them walking through the aisle later offering coffee and they had creamer cups in their aprons! No one asked me which kind I wanted. :("
Pros: "I was running late and they accommodated to me. I didn't get food or use the entertainment on the flight so that is why they are ones."
Cons: "Arrived at check in at 6:00 for a 6:40 flight, was told it was too late to check in and board so I did not get on the flight! There was no other Sun Country flight until the next day and there was no attempt made to accommodate the fact that I had to get back to D.C that night.... and I was not offered any partial credit for the ticket! I realize I should've arrived much earlier but I did try to check in online prior to arriving at the airport however their online check in process only gave me the option of paying an additional $15 fee to choose my seat, which I did not think I should have had to since I'd already paid for the flight and didn't care where I sat. I ended up buying a one way FULL PRICE ticket on another airline and it took less than 5 minutes to go through security and arrive at the gate by 6:25"
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "This was my first time flying SunCountry, and I felt like it was significantly better than most domestic airlines that I have been on. For example, I would choose to fly SunCountry before Delta or United ANY day. So thank you for a pleasant flight."
Cons: "My ticket was flagged for security reasons, and was not discovered until I was boarding the flight. As a government employee, I completely understand randomly checking passengers for TSA. However, the gate agent refused to tell me what was going on or even say that I needed to go through security again. I didn't mind that I had to do this...everybody has a job to do. But I did not appreciate the rudeness of the gate agent. I also did not appreciate that TSA did not catch the information on my ticket when I went through security almost 3 hours prior to the ordeal. While I understand that this sounds like a TSA issue, my issue is more centralized with the gate agent. She was nice enough to talk to the pilot and hold the flight for me, since clearly I wasn't a security concern and I was cooperative...however, her attitude and refusal to explain to me why I had been stopped at the gate was unacceptable. When I passed through screening (because obviously I was not a threat), she didn't even apologize for the inconvenience. I still have no received a full explanation for what exactly happened...my best assumption is that it was a random flag on the ticket for passengers. Her lack of apology and lack of reasoning for the situation left me confused, and delayed the already delayed flight by another 40 minutes. While I reviewed the Boarding as "OK" given that I was still have to get on my flight, I am nervous about flying SunCountry again due to the way the situation was handled by the gate agent."
Cons: "My flight to Minneapolis was delayed, which caused me to miss my flight from Minneapolis to Boston. Sun Country lied and said that my flight would wait for me, and there were no other flights going to Boston until the next day, resulting in a 10 hour delay. They then did not compensate me for my hotel stay and transportation, which I had to cover myself."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "Being able to board first because I am retired military and had no carry on baggage."
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "Nothing."
Cons: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.. Plane was 30min late at destination."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "I liked the time and direct flight from MSP to Boston."
Cons: "From the time we were waiting for the plane, the attendants at the airport gate came across rude / and threatening when asking for people to check their carry-ons. While we had no carry-ons it was very striking as I have never heard this kind of communication in decades of traveling with different airlines. While on the plane, we sat in the absolute back seat, and also caught "attitude" of attendants when they communicated to one another about the carry-ons they were holding for the agent. Eye-rolling and tone. These frustrations should not be aired to customers."
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "I would like to comment on a flight attendant named Jordan. Once beverage service began, she was an ideal flight attendant: bright, effervescent, personable, attentive, even solicitous. But..."
Cons: "...in the hour preceding beverage service, she sat in the rear galley and talked NON-STOP. She seems to have a very strident, penetrating voice. In fact, other passenger (not me) even asked for quiet so that he could sleep. In her defense, she cut the volume in half, but that wasn't enough to keep the back rows from overhearing her running commentary (maybe it's the fault of the acoustics in the back of the plane) on a thousand inane topics—when does the woman breathe?. I'm certain that she was hired for her sunny, outgoing personality, but she needs to realize that passengers who board a plane for a 7 a.m. departure are looking to make up for sleep lost to getting to the airport in time for TSA. Until 8 a.m. sullen and silent would be preferable to nice but noisy."
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
Pros: "Booked this flight months before I took it on KAYAK. Got to the airport and saw the sign that said "ask about our affordable upgrades". I asked and it was totally affordable. I bumped myself up to 1st class on both flights for $280 total and it was absolutely amazing. The flight staff was so attentive, the food was great and they were not shy about making sure I was getting enough to drink. Overall, this was a great airline that seemed to actually care about the people on the plane as opposed to other 1st class experiences I have had where people try to get the most out of you for the least amount of effort. Sky Country took the time to make me feel like I was worth it and that made all the difference. Would 100% recommend."
Pros: "We were delayed and the pilot openly communicated the plan with the passengers. The staff was kind and considerate."
Cons: "No snacks, not even a small bag of peanuts, were offered."
Pros: "Staff were friendly, at the curbside check-in, ticket desk, gate and on the flight. The airport had free (but slow) wifi for 45 minute sessions. There were tables by the gate (MSP H1) where you could sit down and charge and work on your laptop. The plane was full so they offered passengers to get their bags checked for free (and gave them priority after first class & families with infants) The person at the gate was able to change my middle seat to an isle seat. At least during the delays we were not in the plane sitting on the tarmac but in a reasonably spacious terminal."
Cons: "They advised that I needed to be at the airport 2 hours before the flight, when I am used to 30 minutes with no check-in luggage. The best online check-in didn't work. I was inexplicably 'restricted' so I needed to speak to a supervisor in order to check-in (maybe because of the problem with online check in? They couldn't tell me why). The outbound flight was delayed two hours. There was no free food or snacks on the flight, only a cup of soft drink with ice (a third of a regular sized can), so I just chewed my ice for the remainder of the flight. There was no entertainment nor wifi on the flight. They also seem to have some unusual rules - no laptops in the seat back pocket, no alcohol unless it is purchased on board, no use of cellular devices after the door is closed (flight safe mode ok)"
Pros: "Flight was comfortable and well done. Plane was clean."
Cons: "The boarding process was chaotic. It started late and the gate agents (one in particular) seemed grumpy and frustrated. I have seen before that SunCounty boards First Class before families will strollers/infants. However, this was a flight to Florida so full of small kids. It would speed up boarding to get those people into the plane to set up car seats, small kids etc. Also, the boarding was hectic enough that the gate agent forgot to board small children, they did pre-boarding, first, exit row, then started with rear seats. There was confusion and all the families rushed the gate. could have been managed much better."
I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable.
Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Give complimentary water"
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Cons: "Reclining seats would be great!!"
Pros: "Half empty and on time"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Cons: "Delayed due to weather"
Pros: "Crew was great"
Cons: "Earlier delay notification"
Cons: "it was very hard to hear the stewardess"
Pros: "Quick"
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Pros: "Nothing"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "People"
Cons: "Extra fees"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "On time"
Cons: "initially assigned to center seat."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Cons: "Ground crew at ticket very slow and inefficient. Two groups missed their flight because of it."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Could,nt Have went any better."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Cons: "No compliment"
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Food"
Cons: "Not enough options and what was available was pricey."
Cons: "Nothing"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "Nothing."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Flight attendant Lisa was great."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Cons: "Not clean"
Pros: "landed safe ."
Cons: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"
Pros: "Great flight staff and every allegiant like we've had is very friendly and professional"
Cons: "don't like the extra price is tacked on when you purchase your tickets online each suitcase and other fees"
Cons: "Plane was an hour late."
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
Pros: "When you add all the separate costs to the initial ticket price your better off flying a "more expensive " airline. Additional costs are for seat selection, unless you want to take a chance of getting stuck in a middle seat, carry on and checked bags and paying for bottled water and soda. Also the seats don't recline so carry ibuprofen if you fly on Alegient."
Boarding was smooth. I took a backpack as a personal item, no big drama there. The crew was pleasant and respectful. The flight was smooth, reached out destination 1 hr early. Will fly frontier again.
The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment.
On time …uneventful Works for me
Everything, the only good experience I had was at the counter when I checked the bag. There was barely any communication from frontier on why the plane was delayed, it kept pushing the time even when we were on The tarmac. Terrible experience
Selling seats to make a bit more profit for airlines has turned into a nightmare for those of us not willing to pay extra fees, this flight was packed at the back of the plane leaving full rows of seats empty and unavailable, horrible practice during a pandemic. Is it really worth it to spread such ill will? And not even one ounce of complimentary water. No thanks done with Frontier and fee based flying.
delay with no clear communication
Seating
Add some onboard entertainment or wifi. Give at least water and a simple snack for free.
Cons: "Seats are VERY uncomfortable. Staff is not really friendly. First time on Frontier, I will try to avoid it if I can"
Cons: "Sooooo many charges for what was included with the fare with United. 1st and last time with Frontier."
Cons: "Check in desk was not open until 9am. Less than 2 hours before takeoff on busiest travel day of the year."
Pros: "Nothing"
Cons: "Flight was cancelled due to mechanical issues. No help was offered other than rebooking on a flight that didn’t get me to my destination until the next day and included an overnight stay at a hub airport with no hotel voucher. When told that was unacceptable I was handed a piece of paper listing two “Options” from Frontier. Both options involved going to a website and filling out forms. One for cancellation and $500 in travel vouchers which, after filling out the form and submitting returned with a message that the website was closed. Option 2 was to try to rebook which led to a dead end. I finally called Frontier directly and spent over 45 minutes getting everything straightened out. Now I have vouchers that have to be used by January 1, 2019."
Pros: "Flight was shorter than planned, that’s always a treat. No delays or hiccups."
Cons: "Two of the crew in the back were very unprofessional. Sarcastic, immature and I heard way too much of their personal conversation and I had head phones on"
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "Reasonable fares and the flight was on time. Crew was polite."
Cons: "Packed flight, limited baggage storage, baggage fees, no entertainment, free seat assignments, or free food. Seats were hard and did not recline. Only had mini tray tables."
Cons: "Second time in a row we've waited in excess of 30 min for luggage at the carousel"
Pros: "friendly staff. Great flight... landing and take off smooth."
Cons: "Our seats didn't recline, but the row in front of us did. Made it really close."
Pros: "The price was good. Good landings."
Cons: "No entertainment and seats did not recline."
Pros: "I liked the ticket agent in Denver who fixed my incorrectly printed boarding pass."
Cons: "Flight was over 2 hours late. Missed my scheduled flight in Denver, did get on a later flight that night, but got in very late. Ticket agent at the desk before I left MSP took my boarding pass for flight from Denver to SLC, not sure if he listed me on the wrong flight out of Denver or if the agent at the desk in Denver printed the wrong boarding pass. A SLC and Las Vegas flight were at neighboring gates when I realized something was wrong. I'd been printed a boarding pass for the flight to Las Vegas instead of SLC. Glad I noticed it before the last flight to SLC left. Was suffering at the time with a bout of diverticulitis, the straight up and down, nonreclining seats were horrific for me."
Pros: "The crew on my flight from Minneapolis to Denevr was funny and warm and friendly and really amusing. I believe their names were Chris and Tate (I might have his name wrong) . Thank you, Tate, for being such a funny and entertaining person on what would otherwise have been a very boring flight. I hope he's on my next flight with Frontier."
Cons: "The seats are uncomfortable."
Cons: "Packed in like sardines, Frontier has replaced their seats with glorified folding chairs that do not recline and offer a fold down table smaller than a table napkin. Rows have been shifted so there is less room than before! Impossible! No beverages, even water, unless you pay. No food unless you pay. After airfare we than had to pay $17 a seat per person each way to select a seat. (Wasn't that what airfare is, buying a seat?) My 56,000 saved miles have disappeared from the Frequent flyer program with no warning so now I have no reason to Fly Frontier. And won't."
Pros: "I liked the fact that I was FINALLY able to fly from MSP to Denver. My flight was cancelled due to the weather. The woman at check-in was very, very good as far as being able to handle a lot of cranky passengers. She kept a positive attitude and was able to book me on a flight 2 days later. Kudos to her."
Cons: "No compensation was offered. NONE. This lay over was expensive (two nights in a motel plus food). You didn't even offer me a drink of water while I stood in long lines getting to the check-in counter and then waiting to make arrangement at a motel. I know the weather is out of your control, but couldn't you at least try to make your patrons comfortable after they have been on the road in sub-zero weather, in the snow trying to make their flight??? Enuf said. I will likely not fly with you again."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Cons: "Flight delayed forcing Ll to stand on line trying to see about the connection. No updates or info given. No frontier flights available for 3 days and stranded. Had to book another airline to get home."
Pros: "Not much"
Cons: "They neglected to completely drain the potable water tank and lines which subsequently froze and required thawing out resulting in a 1:30 delay."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "Flights got in early"
Cons: "The connecting flight on our way home was cancelled at the last minute so we had a 7 hour layover in the Denver when our original layover was supposed 45 minutes."
Pros: "Not much"
Cons: "Charging for the carry on and shipped bag was a very unpleasant surprise at check-in. The non-reclining seats were terribly uncomfortable. All of my flights were delayed for one reason or another. Charging for sodas was unexpected. I was very disappointed in this flight and I will never book a flight with Frontier again due to these negative experiences. There are many choices for airlines and Frontier really let me down."
Cons: "The check in counter wasn't opened or staffed until 8:25am when our flight was at 10:10am. The line was incredibly long because of this. The staff was very unfriendly and they were not helpful at all."
Cons: "I felt duped. I chose Frontier because of the competitive rate for the flight fee. I had NO idea I was going to be asked to pay $60 for my carry-on bag at the gate! and THEN be required to pay again for a simple drink and snack on the airplane. I understand charging for upgraded options of more expensive drinks and larger snack items and additional baggage, but whatever happened to including the basic courtesies in the cost of the flight!? Again, I felt duped! I will not be choosing Frontier again in the future unless these things change. And, oh my gosh, sitting within 3 rows of the lavatory was extremely uncomfortable to the nose the entire flight! Surely there are better ways of de-odorizing!"
Pros: "Seats were ok. Drinks on plane weren't too overpriced."
Cons: "You get what you pay for as they say. Crew was unprofessional, rude, didn't even tell me which way my gate was I had to turn back around and ask. All they were doing was BSing with each other and laughing. Pilot took forever to even take off, we literally drove around on the ground going like 10 mph for about 15-20 minutes, and because we didn't take off when we were supposed to I assume is why our flight got delayed an hour! Never have had a delayed flight until frontier. Then to make matters worse, I checked my bag and they put it on the wrong belt I literally waited for my one suitcase for about 45 minutes! Like wtf get your situation together. Not to mention the $30 1st bag fee at least sun country gives you that."
Pros: "It showed on time all he time and few minutes before boarding it was canceled. It was canceled because flight coming from different city was not able to make. They knew that but kept & the customers waiting till last minute and there was no attended at the gate. So one needs to exit the security, go to the counter, wait in line for more than 30 min to know what happened and they do not have any other flight to till next day."
Cons: "There is nothing to like, I would not even rate 1 star, since there is no option of 0 star."
Pros: "The flight was too noisy and took too long for us to get off"
Cons: "Seats are rock hard and finding gate for frontier airlines takes for ever"
Pros: "Rows are too close together. My knees were tight against row in front of me."
Cons: "Feel like low price is a scam as they charge for everything else. Fees for all seats except center of last 3 rows. Check in took way too long. $40 baggage fee is highest I have seen. On-line check in did not work. Kiosks for check in were not working."
Pros: "Nice newer airplane Hidden fees not so friendly"
Cons: "They charge me $50 for a seat at check-in They charged me $40 to carry-on one bag at check in They charge for all refreshments and snacks. The only thing that was complementary was a small glass of water. One of the flight attendants asked me if I would be willing to give up my aisle seat that I paid an extra $50 for to take a center seat so a teenage boy could sit by his mother. 99 times out of 100 I would have given the boy my seat. However this was a longer flight and I just had to pay $50 to obtain my aisle seat. When I tried to nicely explain that I just paid extra money to get this I'll seat the flight attendants response was " well he had to pay $50 for that center seat also, so it's basically the same seat". I replied no actually that is a center seat and I'm sitting in an aisle seat so they are different. After I declined to change my seat the flight attendant gave me major attitude about it and went off and informed the other flight attendants that I would not change seats. All of the flight attendants gave me the stink eye the rest of the trip, treated me rudely, & and ignored me as much as possible. I've been flying for my profession for 13 years and this was the most unprofessional crew I've ever seen. This is my one and only complaint about a flight in 13 years of many many flights. I will try very hard not to fly with Frontier ever again."
Pros: "Had a medical emergency."
Cons: "Frontier refused to change my flight/reimburse for missed travel due to medical situation"
Pros: "Crew was considerate and offered updates as we waited. We were given a lunch voucher and $100 voucher for a future trip -- on frontier and within 3 months. Fortunately for me, I did not have a connection and the person I was meeting in Orlando was also delayed 4 hours from a different location . So I was only moderately inconvenienced. Ordinarily this would have been a very costly event. This is my 2nd trip on the same flight within one month. Non-stop and times are great. First trip was on schedule and solid. Very friendly staff. Planes seemed new, cean, and safe, but not very comfortable (seats did not recline!?)"
Cons: "Delayed for 4 hours. We all boarded the plane before being told there was a problem, so then everyone had to de-plane and wait near gate for more information. Arrived Orlando too late to drive to destination. Wasted a day of car rental. Must use $100 voucher within 90 days."
Pros: "I didn't die."
Cons: "After purchasing and advance seat, Frontier decided at the gate I didn't deserve the seat I selected and moved me to a new seat. So fR, no,refund even though the new seat wasn't a stretch seat that I purchased. Overall very poor customer service and attitude, unlikely to,fly frontier again."
Pros: "The price was cheap."
Cons: "It was unclear that you needed to pay a fee for a carry on bag with this airline."
Pros: "Only redeeming thing was the ONE girl working to reschedule our flight and coordinate our hotel. She was clearly overworked but still was polite."
Cons: "Terrible communication. Terrible organization."
Pros: "The desk staff and pilot were awesome. Very sympathetic, attentive, and personable throughout the entire long day. They all deserve TOP recognition!!!"
Cons: "Due to a winter storm, our flight was on hold for 8 hours. We were told all day to "stay with the plane", but in the end our flight was being used to fly the next day 5:30 passengers and we would not have a flight. So we waited all day, patiently, courteously and were left hanging. I was stranded 2 hours from home and wouldn't have a flight out for 4 days. Since I would have had to return the 5th day, I had no choice but to take the shuttle back home. Even the pilot and desk staff assumed we would be flown out in the morning. Frontier seriously needs to work on customer service when it comes to interrupted flights. We, who had been disrupted all day should have been placed on that morning flight. The 5:30 booking should have been delayed due to the circumstances."
Pros: "Our flight wS delayed a little but they made sure that another connecting flight people got off first to make their flight. The crew was good and very nice."
Cons: "Only bad thing was it was delayed in taking off."
Pros: "The flight attendants gossiping about the other crew!"
Cons: "Having to pay for seats, mobile check in that kept thing me I hadn't paid for the seat, having to pay for a bag at one price at check in and a different price at the airport (it goes to the same place people), having to pay for your carry on, really?!!!?, having to pay for a pitifull snack, pay for a soda (surprised you don't have to pay to use the toilets!) And could you get any meaner flight attendants. The poor guy next to me seat didn't work and she practically bounced him off the plane cause he couldn't get his seat back in an upright position. what we thought was a great ticket price ended up being more than Delta!"
Cons: "I felt like I was so cramped I could barely move, and because the seats didn't recline at all, not even a little, I couldn't try to sleep. Im not a very tall or fat person, so im not being unreasonable. The crew were very nice and highly professional, though."
Pros: "Nothing"
Cons: "No driver to push out plane Broken plane Decision to send replacement plane 18 hours to late Terrible communication Lack of help for gate personnel (guy worked 24 hour shift) 22 hour delay lived in MN AIRPORT with a $10 voucher Arrived at 345am to get through security, left gate and flew to Denver at 315 the next morning."
Cons: "I didn't find out about their charge for seats until I checked in to get seat assignments, and also their carry-on charge, plus charging for the normal complimentary drinks. I will more than likely not use Frontier again. Very misleading"
Pros: "The emailed me that my flight was cancelled"
Cons: "The representative on the phone did not care at all that my flight was cancelled, the tone of their voice almost made it seem like it was a good thing. They couldn't even reschedule me. I had to cancel and pay for another ticket elsewhere, not to mention how vague they were with if I'll get my money back. They should tech their people empathy, for situations like this that would at least bring a little comfort.This was a terrible experience."
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Cons: "We had to wait an hour and a half waiting for a gait ot open for us. It was not very nice with an infant who was ready to get off the plane."
Cons: "Flight attendants made the trip better."
Cons: "Uncomfortable seats, rude attendants."
Pros: "It arrived early on our destination and staffs were friendly."
Cons: "None so far."
Pros: "Young woman working the counter at the gate was very accommodating finding seats for us... even though having to get them at the gate was very inconvenient."
Cons: "1. Tried to check in online and website said, "Error unable to print boarding pass at this time" 2. Could not prepay for desired seats 3. 40-pound weight limit on a checked bag - DO YOU REALISE you are the only airline in the WORLD that has a 40lb weight limit!! The lady at the gate tried arguing that this is standard. Please educate your staff better. 4. Most uncomfortable seats 5. Ridiculously small tray table. How is a frequent flying business person supposed to work on that?"
Pros: "Plane had empty seats, we left early, staff was friendly."
Cons: "Nothing"
Pros: "I bought the bare fare. Carried my back pack on board. The slogan fits... more go, less dough. Wouldn't have traveled except for the great price."
Cons: "The plane was delayed by weather, not controllable by the airline. The pilot made up 15 minutes of lost time in the air though."
Pros: "The flight is good was not pleased with spirit and do not plan on using them anymore"
Cons: "I had to pay for 60 pound $110.00 b/c me & my son we flight we have one luggage no carry on but still they charge as 110 is not fare"
Pros: "What did I like? That we landed, intact. Thank you Mr. Pilot, you were the only solid investment in this wretched saga."
Cons: "Where to begin. I suppose we wittingly pay (or rather don't pay) for the space, so I'll focus on the crew. The attendants were rude, not just to me, but to an older lady who didn't speak much English. It all started when The woman had gone to the restroom and was trying to get back to her seat. But the beverage service had already started, so the woman stepped up to the cart, about three steps behind, and politely waited for it to move up the plane, thus freeing her to get to her seat. Instead, the flight attendant yelled at her at the top of her lungs to "get back "! As if that wasn't enough, the attendant proceeded to push the cart backward into the woman so that she would step back, and did not relent until the woman was back at the end of the plane, standing at the bathroom. What a disgrace."
Pros: "When purchasing the ticket they were Very upfront about alerting you to possible baggage restrictions and fees for ANY carryon aside from one small item. I was only traveling overnight so I was able to carefully pack in one very small "personal item" sized backpack. If I hadn't carefully checked their website I would have had to pay $55 for a regular small carry on and far more for checking a suitcase. Most people had similar small personal bags. I was astonished when a woman showed up with a huge rolling suitcase and large carryon. I hoped she was traveling for a month to justify the fees she would incur!!"
Cons: "What they don't tell you up front is you have to pay $23 per person per flight if you want to pick your seat to insure you sit next to the person you're traveling with. I was flying wirh my boyfriend so of course I wanted to sit next to him for the 2 1/2 flights but didn't want to pay $100 for the privilege. We rolled the dice and we're luckily assigned seats together. Not the case for several other people flying together. They also don't tell you, until it's time to print your boarding pass, that if you can't download the boarding pass by smartphone or print at home it costs $10 to print at the kiosk. I had to scramble ro get it printed because the code doesn't show up on an android phone. Again, we got lucky because my boyfriend has an iPhone and could download and print screen our boarding passes. We weren't surprised at all that all food and beverages (yes, water included) had costs associated but thats become fairly standard in the industry now. Overall it was a pleasant flight, the flight attendants were efficient and helpful and we arrived right on schedule."
Pros: "More leg room would be nice. Flying is hard for someone not quite 6'."
Cons: "Because of their low prices, the airline doesn't offer food or entertainment."
Pros: "Left on time."
Cons: "1st - checked in online, because I have an android phone the bar code did not display, so I had to print out my boarding pass - which was difficult since I didn't have access to a printer. 2nd - Stand in line for 20 minutes at the security checkpoint, my bar-code did not scan. Guard said that happens often with Spirit. Had to go back to Spirit counter for them to print my pass. 3rd - Return Flight, checked in online but this time went to the Kiosk to print boarding pass. Kiosk did not accept my name. Went to Spirit counter (again). Found out that the website put my first and middle name together as one name. Was told Spirit is working on correcting problems with their website. Seems to me that Spirit needs to hire more IT people. I will not be flying Spirit again....."
Pros: "Crew friendliness. Not waiting for takeoff after boarding."
Cons: "Being charged for everything outrageous"
Pros: "The ticket agent in MSP was really kind and helpful. Our flight was flawless and even arrived early."
Cons: "I knew that Spirit has a reputation for adding fees for everything so I hated knowing that we had to pay a much different amount than the ticket supposedly costs."
Pros: "Our flight was delayed, but they sped up the trip so we landed pretty much when we were supposed to!"
Pros: "Never used the recline on my airline seat but always hated have someone else head in my face. Simple fix make Spirit the best airline ever."
Cons: "Spirit was no frills.. oh wait, that was the cool thing about them. Easy boarding, friendly staff ... I want my grumpy airlines back :-)"
Cons: "2 hours 45 mins late- lied about why"
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Cons: "Delay"
Pros: "Everything went smoothly at a very reasonable price...like $200 less than others"
Cons: "The seat cannot decline. Lol i'm glad that they have direct flight."
Cons: "Bags were an unexpected additional cost. I would not have flown with spirit airlines if I had known one carry on bag was not included in the cost of the ticket. Very unhappy customer."
Pros: "The plane was new and modern."
Cons: "They charge a fee for everything. The price of the ticket was $245. After all the fees it was closer to $350-400. I won't fly this airline again."
Pros: "clean and comfy"
Cons: "did i really save more if i went through someone else?"
Pros: "Nothing!"
Cons: "I should have known the cheap fare was too good to be true. They charged me $50. for my CARRY-ON bag and another $18. to choose my seat. I'm a small person but It was almost impossible to move around in the seat; we were crammed in like sardines. The flight attendants were unsmiling and seemed to be as miserable as the passengers. I will never take Spirit again."
Pros: "Not even free water was served"
Pros: "Nothing. If this airline lasts a year I will be surprised."
Cons: "Pricing is deceptive as any assigned seat costs extra. Boarding is a mess. I think they sell group 2 boarding as an extra but let group 2and 3 board together. Aisle, window and middle seats board together so people are constantly clogging aisles during boarding to let people into middle and window seats. As a result the policies that reduce carry-ons don't speed up boarding. They do clog up the departure lounge as people who haven't paid for a carry-on are pulled aside for a charge that makes their total flight cost the same as a carrier with the usual, albeit slim, amenities of most domestic airlines.This flight was hours late as was the other leg of this trip. Seats do not recline, at all. Some seat backs are just a layer of fabric, so if someone puts a knee or foot forward you get a real jab."
Pros: "Cost was great, plane was comfortable"
Cons: "The crew that boarded us on my flight out of BWI were horrible. The girl making the announcements was rude and argumentative with customers."
Pros: "Efficient"
Cons: "The baggage carry on policy is really harsh :( It defeats the purpose of affordable air trip tickets"
Pros: "It is cheap, if you can make it stay that way. I'm getting used to the middle seat. The snacks I brought with me were great."
Cons: "This flight: -Pilots were delayed, plane left 50 min after scheduled time. -While we waited the cabin was pretty hot and uncomfortable which made no sense considering the outside temp was in the 60s Every flight: -The really loud /long credit card advertisement announcements -the seat in front of you is about an inch too close unless you pay extra, then you have almost too much -they keep fares low by sticking it to people that can't keep track of all the little rules to avoid fees. Luckily I made it past the traps. -I don't like that they are further decreasing the allowed size for free personal item starting in a few months, seems like an unnecessary measure to stick more people with last minute bag fees. -The website is not great, I have only flown spirit about 5 times and I have had the website crash while trying to check in at least 3 time. At two check-in's per flight, that's a 30% failure rate. and then there's more ads, yay my favorite..."
Cons: "Terrible extra fees!"
Pros: "It was a very cheap and fast flight."
Pros: "The crew was professional and handled the turbulence and dangers of the hurricane very well."
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "crew was great, but they could do nothing about the mechanics"
Cons: "flight was 5 hrs late + 2 hr delay to change tire"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Good flight"
Cons: "$55 each way froundtrip or a bag negates the bargain of the ticket"
Pros: "The crew was a delight! Very entertaining."
Cons: "The extra fees. The lack of legroom. The charge for water. That, in particular, seems chintzy."
Pros: "You get what you pay for with Spirit. Overall a good experience."
Pros: "I am usually a nervous flier. Not with Spirit."
Cons: "I don't have any complaints."
Pros: "the crew didn't communicate about the delay. i got emails that were not consistent with what was going on at the airport."
Pros: "On time.. seat was ok. Check in at MSP was fast. Boarding smooth."
Pros: "Friendly hard working cabin crew. Arrived early. Easy boarding and deboarding"
Cons: "Paying extra for my carry on bag"
Pros: "I didn't die"
Cons: "paying for carry-ons. even when the fight was 60% empty."
Pros: "People were very helpful and polite. I loved the price. I didn't want to the plane."
Cons: "There wasn't one thing."
Pros: "Quick onboarding/offboarding. No delay."
Cons: "No food, no beverage, no reclining chairs, no magazine, no NOTHING!"
Pros: "The crew seemed friendly, and the baggage arrived at the carousel very quickly."
Cons: "Spirit isn't clear about their fees. It would have been nice to know baggage is cheapest when paid for at the time of buying the ticket, and gets increasingly more expensive throughout the ticket buying and check in procedure. It's bizarre that you have to pay to have carry on luggage, and it seems like their trying to trick their customers into paying the ridiculous $100 fee at the gate. In addition, I don't like that you have to pay $10 to check in at the airport. Not everyone has access to the internet before their flight, especially low income people who are most likely to fly Spirit, so it seems they are taking advantage of that."
Pros: "Great savings at the cost of comfort, entertainment and happiness."
Pros: "This was my first Spirit flight. I flew roundtrip from Baltimore to Minneapolis & back. Check in at the kiosks was simple. I liked the fact that carry-on luggage was only $5 more than checked. Both flights boarded on time and the crews did a nice job of keeping everyone apprised of goings on. The ticket price can't be beat."
Cons: "Checked bags were ridiculously expensive. It made up for the cheapness of the flight."
Pros: "I liked the comfort of the plane and getting to sit next to a cute child. Also, the staff was pretty nice too. The pilots were also really great."
Cons: "I didn't really like all the extra fees and not quite understanding the system. It was a little hard to figure everything out and stressful to pack for. Also, I'm sure this isn't common, but my row of the plane had a dirty window cover anf the trays looked kind of sticky. It wasn't horrible though."
Cons: "Ticketing agent in Minneapolis was extremely rude to me. Flight was two hours behind. Staff on board the plane, including the pilot, were extremely courteous however, despite the unfortunate delays. I understand delays happen, but my flights in both directions experienced long delays and, combined with the behavior of the ticketing agent especially, I am not inclined to fly this airline again."
COVID-19 information
Safety measures for airlines flying from Minneapolis to Baltimore
Airlines flying from Minneapolis to Baltimore have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to Baltimore
Mandatory masks
Masks required on board, masks provided on flights from Minneapolis to Baltimore
Social distancing seating
Middle seats unavailable to book on flights from Minneapolis to Baltimore
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Minneapolis to Baltimore
Flexible cancellations
Waiving of change fees. Search flexible flights from Minneapolis to Baltimore
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Minneapolis - Baltimore Flights
Departure:
Minneapolis (MSP)United States
Destination:
Baltimore (BWI)United States
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Cabin classes:
$696
$40
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