Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Cons: "Flight was delayed by 4.5 hours, crew treated it like just another day and just another delay. First negative experience on JetBlue. Hopefully its the first and last."
Cons: "Not sure why the flight was delayed 2 hours. Nobody ever gave a reason until the end when it was delayed again and they said it was mechanical. But that was not the reason it was late to the airport that was just in addition."
Pros: "Was able to sit next to my daughter."
Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."
Pros: "Personnel were great, flight left on time and arrived early! The rratings for food and entertainment do not apply, since I was not offered either. This was fine with me on the short flight."
Cons: "No complaints"
Cons: "Seat comfort, ride flight attendants, lack of announcements from pilots."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "The Crew was most pleasant as I was the last to board."
Cons: "Food offering minimal"
Pros: "Crew was very friendly"
Cons: "2 hour delay"
Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"
Pros: "Plane was full, and crew was great getting everybody on board well ahead of scheduled departure."
Pros: "Quick boarding and great on flight options—tv, blankets, food etc."
Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Cons: "Boarding was delayed 45 minutes due to maintenance issues"
Pros: "Direct flight and it was a bit early. Staff was efficient and courteous."
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "Flight tee was excellent!"
Cons: "Not informed of gate change or delay in advance."
Pros: "Kind, in time, great leg room and snacks!"
Cons: "Please start flying to Ft Lauderdale from Minneapolis!"
Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."
Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Pros: "I sat at the back of the plane and the flight attendants were great."
Pros: "Friendly, clean plane, fine boarding orocess"
Cons: "Flight attendant’s voice: beyond grating. Barely intelligible"
Pros: "Everything it was great to travel with jet blue thank you"
Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."
Cons: "Flight delayed over 5 hours"
Cons: "Flight was over an hour taking off and I did not get seats I chose."
Pros: "Smooth and quick. Hassle free."
Pros: "Wheel chair accommodations. The handler was very nice and polite. He was really good with my granny."
Cons: "Both my flights were delayed for many hours. The departure flight was due to weather - not Jet Blue's fault but the return flight was delayed over 4 hours. We did receive a voucher but it hardly makes up for the extended delay to arrive home."
Pros: "The fight was smooth"
Pros: "we were assigned seats in the 5th row with extra leg room that we did not pay for. We were able to watch the bowl games while we were delayed after boarding."
Cons: "the plan was at the gate but the pilot was taxiing at JFK to come to Boston to fly our plane. Then after taxiing we had to return to the gate because of an engine problem so we were more that 2 hours leaving. Worse than that once we go to Charleston we waited more than 45 minutes for our luggage to get to baggage claim. Hard to be very complimentary..."
Pros: "Crew very helpful and pleasant"
Cons: "The 2 hour delay"
Pros: "Service and comfort"
Cons: "4 hours late"
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "It was easy boarding! Attendants were nice and efficient. Made excellent time by arriving early. Flew round trip. Departing CHS late but arriving early at JFK. I will definitely fly JetBlue again"
Pros: "There was no food or entertainment options so should have a N/A option"
Pros: "First time flying with Jet Blue and it was great. Loved the leg room and amenities at every seat."
Pros: "The plane took off, flew and landed safely."
Cons: "When I bought my ticket, I didn't realize I would have to pay $35 to put a bag in the overhead compartment and $35 to check a bag; only a personal item under the seat in front of me was free (came with the ticket price). This resulted in the ticket being at least $70 more expensive than I anticipated. Probably could have gotten a cheaper flight overall. Also, the plane was 2 hours and 45 minutes late in taking odf, resulting in landing 1:00 am. I picked my flight time deliberately to avoid flying after about 11:30 pm. With the lateness of the flight, I probably could again have gotten a cheaper flight that was scheduled to land in the wee hours of the morning. Finally, the complimentary food was non-existent - didn't even get a cookie or small bag of pretzels. Did get a free drink and water."
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Cons: "Got another plane or somehow figured out a way to get us home instead of being delayed 6 hours."
Pros: "Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it"
Pros: "Staff were nice"
Cons: "SunCountry has clearly moved into the cattle car airline category. Most uncomfortable flight I’ve had in a long time."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails. I'm extremely disappointed and will call DOT and FAA if I don't get a response very soon."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"
Cons: "Flight was late leaving to MSP and on the return flight to San Francisco, we had to sit and wait 40+ mins just to get into the hanger. It was late and very disappointing!!! They don't serve any snacks and didn't come around with refreshments except once. They charge for carry on's, $40.00!! Huge rip off! They charge to rent DVD player. I will NOT fly with them again. Delta has all the above mentioned for free, they will be who I fly with from now on, they are MUCH more professional and customer service oriented and on time!."
Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."
Cons: "I typically fly Delta but thought I would give Sun Country a try and I am so sorry I did. The Delta flight I almost booked was about the same price and offered free carry on luggage, snacks, and the customer service on Delta is always superb. On Sun Country, they didn’t communicate all the hidden fees like $60 for carry on luggage if you book in advance and $90 at the gate. They also didn’t communicate their airline policies (i.e. they won’t print your boarding pass unless it’s more than 45 minutes before your boarding time, even at a small airport where takes $10 minutes to get through security). The flight attendants also were clearly unhappy working for the airline and that showed in their level of customer service."
Cons: "What a surprise at the Sky Cap that I needed to be charged for a carry on....total of $50 for my check in and carry on. What's worse, is that I had to CHECK my carry on because you only allow a minimal # of carry ons. This is certainly a negative for me flying with SunCountry again."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Cons: "No free video screen"
Pros: "The way they treat the passengers with care."
Cons: "there was no entertainer Chennel"
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "The headrest were nice, no neck pillow was needed because of how I could adjust it. Checking in was very quick and painless, something I appreciate very much. Drink service was nice, they did come around more then expected. The staff was very nice an accommodating , very friendly when we boarded the plane."
Cons: "Seats were very uncomfortable. I brought my husband for his first flight and I had told him how comfortable flying was, but when we boarded the plane he was a little horrified about the seats. He said, "they look like metal skeletons with pleather stretched over them." Yikes, I was a little embarrassed for telling him how comfortable he would be. I usually fly coach and I guess I was surprised not to find better seats and screens for movies attached to the back of the headrest (that sounds terribly spoiled, sorry)."
Pros: "Service was good."
Cons: "No free snacks or drop down tv's"
Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."
Pros: "The boarding method went the quickest of all flights I've been on for both flights. Check-in in MSP was quick and some of the attendants were friendly based on what I overheard. Staff in SAN was friendly."
Cons: "A new mom was in the aisle walking to keep her baby quiet and to stretch her legs (after the drink, snack, and trash carts had gone by) and had her back to a flight attendant also coming down the aisle. She was talking to another parent on the flight when the attendant came behind her and told the woman, "Excuse me. Some of us are still working." Her tone was suuuuper rude and uncalled for. A friendly "excuse me, please" would have been just fine and would have gotten the job done. I went to the bathroom a couple minutes later and the attendant was on her break and eating, so maybe she was hangry, but still! Seats were uncomfortable on both flights, but not as bad as Spirit Airlines. I had bad low back pain afterwards, even after getting up to walk partway through the flight. This is something I've experienced on a couple other airlines too, but the legroom on planes has gotten worse. For those of us with long legs, it's a huge pain. I'm 5'9", so I can't imagine how it is for someone taller. The legroom on Sun Country was just as bad as other flights. Probably a strange complaint, but the seat back pocket had a bar running in the hem, so when I put my water bottle inside, the entire pocket stuck out as far as my water bottle. This meant I had to choose between having the pocket rub against my knees or hold my water bottle between my thighs. Neither were ideal. The check-in in San Diego was painfully slow. There were three people standing there, but only one person seemed to be checking people in. The staff was friendly here. A Sun Country employee at MSP told a man he had to check his carry-on suitcase because the wheels stuck out of Sun Country's tiny metal carry-on test box a CENTIMETER. I kid you not. Absolutely ridiculous. I saw much larger luggage come onto the flight. The woman who checked me in was quick but I wasn't able to ask any questions before being sent away. No free snacks or entertainment which seem to be included on most other similarly priced airlines. The food for purchase (burgers and Jimmy Johns or something) made the plane smell bad. I asked for coffee with cream and sugar as my complimentary drink and was given the powdered creamer packets. Fine, okay, I understand if that's all they have, but then I saw them walking through the aisle later offering coffee and they had creamer cups in their aprons! No one asked me which kind I wanted. :("
Pros: "The flight attendant"
Pros: "Nice smooth flight. Loved the TSA precheck."
Cons: "Flight attendants seemed a bit tired and not too interested in their jobs today. Check in agent was nice and helpful."
Cons: "Arrived at check in at 6:00 for a 6:40 flight, was told it was too late to check in and board so I did not get on the flight! There was no other Sun Country flight until the next day and there was no attempt made to accommodate the fact that I had to get back to D.C that night.... and I was not offered any partial credit for the ticket! I realize I should've arrived much earlier but I did try to check in online prior to arriving at the airport however their online check in process only gave me the option of paying an additional $15 fee to choose my seat, which I did not think I should have had to since I'd already paid for the flight and didn't care where I sat. I ended up buying a one way FULL PRICE ticket on another airline and it took less than 5 minutes to go through security and arrive at the gate by 6:25"
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Pros: "Everything was great flight"
Cons: "Nothing really"
Pros: "I like the service and flight Attendence are very nice!"
Cons: "Always delayed"
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.. Plane was 30min late at destination."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "Service and food offering, value of flight"
Pros: "Everything about the experience was good. The airplane was comfortable and clean."
Cons: "Pages removed from flight magazine"
Pros: "Thank you for all you do."
Cons: "Thank you for all you do not do."
Pros: "The Sun Country and TSA people were very nice."
Cons: "No free snacks on the airplane!!!"
Pros: "Booked this flight months before I took it on KAYAK. Got to the airport and saw the sign that said "ask about our affordable upgrades". I asked and it was totally affordable. I bumped myself up to 1st class on both flights for $280 total and it was absolutely amazing. The flight staff was so attentive, the food was great and they were not shy about making sure I was getting enough to drink. Overall, this was a great airline that seemed to actually care about the people on the plane as opposed to other 1st class experiences I have had where people try to get the most out of you for the least amount of effort. Sky Country took the time to make me feel like I was worth it and that made all the difference. Would 100% recommend."
Pros: "The process was pretty streamlined."
Cons: "There's really no frills with Sun Country. It's not one of the super modern flights with t.v.s on the back of the seats or anything like that."
Pros: "We were delayed and the pilot openly communicated the plan with the passengers. The staff was kind and considerate."
Cons: "No snacks, not even a small bag of peanuts, were offered."
Pros: "That you have Surly products"
Cons: "I am not a terribly large person. But my space for sitting was constricted."
Pros: "Price was good"
Cons: "No televisions and most airlines have them for trips across the entire USA"
Pros: "Seats are nice and roomy, flight attendants offered beverages multiple times."
Cons: "Could have used more bathrooms"
Pros: "The price ............"
Cons: "Fake smiles and discrimination............"
Pros: "Staff were friendly, at the curbside check-in, ticket desk, gate and on the flight. The airport had free (but slow) wifi for 45 minute sessions. There were tables by the gate (MSP H1) where you could sit down and charge and work on your laptop. The plane was full so they offered passengers to get their bags checked for free (and gave them priority after first class & families with infants) The person at the gate was able to change my middle seat to an isle seat. At least during the delays we were not in the plane sitting on the tarmac but in a reasonably spacious terminal."
Cons: "They advised that I needed to be at the airport 2 hours before the flight, when I am used to 30 minutes with no check-in luggage. The best online check-in didn't work. I was inexplicably 'restricted' so I needed to speak to a supervisor in order to check-in (maybe because of the problem with online check in? They couldn't tell me why). The outbound flight was delayed two hours. There was no free food or snacks on the flight, only a cup of soft drink with ice (a third of a regular sized can), so I just chewed my ice for the remainder of the flight. There was no entertainment nor wifi on the flight. They also seem to have some unusual rules - no laptops in the seat back pocket, no alcohol unless it is purchased on board, no use of cellular devices after the door is closed (flight safe mode ok)"
Pros: "Was just delighted to get to the airport check-in early in the morning and EVERY single service station had an employee checking in travelers. Very smooth trip, thank you!"
Pros: "Flight was comfortable and well done. Plane was clean."
Cons: "The boarding process was chaotic. It started late and the gate agents (one in particular) seemed grumpy and frustrated. I have seen before that SunCounty boards First Class before families will strollers/infants. However, this was a flight to Florida so full of small kids. It would speed up boarding to get those people into the plane to set up car seats, small kids etc. Also, the boarding was hectic enough that the gate agent forgot to board small children, they did pre-boarding, first, exit row, then started with rear seats. There was confusion and all the families rushed the gate. could have been managed much better."
Pros: "Very friendly flight attendants and pilot"
Cons: "My food was over cooked almost burnt by accident"
Pros: "Do not have to pay for a soda or a carry on bag."
Cons: "You do have to pay for any entertainment and snacks."
Great service, friendly crew, flight crew kept us well informed
Best flights I have had in a long time!
Pros: "The crew was really good, made sure our needs were met."
Cons: "The seats were quite crammed."
Pros: "Organized gate"
Cons: "Information on delay boarding"
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Cons: "When I sat down I found a opened package of cookies which is provided on plan. Tray table had a lot of cookie crumbles too."
Cons: "We were delayed for an hour sitting in the tarmac because of “VIP” which sucked"
Cons: "Flight was late and missed connection. had to stay overnight"
Cons: "Food was not necessarily to our liking."
Pros: "Absolutely nothing"
Cons: "My flight was delayed 3 hours. When I was at the gate having the rest of my flights updated, the agent at the counter failed to properly transfer my bags to my connecting flights and as a solution requested that I speak to the Customer Service agent in Chicago to have my bags rerouted. That's where the unpleasant experience continues..."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "The MSP united noticed our original flight was not going to match our connection flight so they search us out for an earlier flights so we could get to our destination. Also, got two refreshments."
Cons: "Seats were hard."
Pros: "Great to always feel comfortable while traveling."
Cons: "They switched my preselected seat, without my permission, and gave it to a flight attendant that was traveling. I dont understand why she couldn't sit one row behind my preferred seat."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "I liked the savory snack mix."
Cons: "Sat in plane on runway for an hour"
Pros: "Very nice large roomy airplane"
Pros: "On time, no delays."
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Pros: "Flight was on time and punctual"
Cons: "The two air hostess were quite salty and unhappy with most passengers. Felt that all of were a burden - c'est la vie!"
Cons: "Flight delayed and sat on tarmac. For 1/2 hour"
Pros: "Room for my luggage"
Cons: "The crew & boarding. Awful snacks."
Cons: "They canceled my flight without asking me or notifying me. I wad left stranded at the airport when I showed up 1.5h before takeoff to find thru cancelled my ticket. I was forced to buy a very expensive last minute ticket with another airline and got home very late. I am still in disbelief"
Pros: "Friendly crew"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Cons: "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "No movies to watch"
Cons: "seats were extremely uncomfortable"
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Pros: "First leg had free streaming on your own device, which was awesome!"
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Pros: "It was a good flight."
Cons: "No complaints."
Pros: "The flight crew was friendly and I received a lot of updates on my flight infor before my flight"
Cons: "Although I received a lot of flight info about my delayed flight I wouldn't receive it sometimes until right before the time changes. Also we were boarded and still sat on the plane and waited for almost an hour before leaving the Tarmac and received no reason as to why we're still sitting until over 40 minutes of waiting. Also the bathroom water smelled bad and it felt extra small."
Pros: "Actually probably should have given 5 stars"
Cons: "Every flight flight I have flown is awaiting aircraft or crew"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"
Pros: "Friendly crew, easy boarding"
Cons: "Small uncomfortable seats"
Cons: "Due to the frequent gate change updates from Kayak we ended up at the wrong terminal. Because of this we were late for our flight which they would not let us get boarding passes for so they bumped us to a flight 2 hrs later. After getting through security we realized the original flight was delayed. We asked the airline if we could get back on that flight and we were rudely told no without a good reason. So we sat for what ended up being and hour looking at the plane we "missed" before it took off. No using United again."
Pros: "Clean comfortable ride"