Find Cheap Flights from Minneapolis St Paul to Phoenix Sky Harbor Intl (MSP - PHX)

The staff tried to help as much as possible.

I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed.

Fast flight! Very clean and courteous staff.

We flew in early and had to sit on the plane until the gate opener.

Seriously the worst. I'm not that tall, and my knees hit the seat in front of me. They charge $55 for a simple carry on and $3 for a 12 oz bottle of water. The plane shook the entire time, and was incredibly noisy. Only time I've ever been scared that a plane might go down, and this wasn't because of turbulence. Or if it was, they didn't turn on the seat belt sign, so they don't really care. I would gladly have paid more to have taken another airline, and will in the future.

The flight attendants, the departure gate attendants and the pilots were wonderful; both kind and helpful. Also, the aircraft was clean and my accommodations were as comfortable as could be; seats are NEVER wide enough for my shoulders and all airlines pack too many passengers too close together.

The initial fare seemed to be very reasonable, but I felt "nickel and dimed" to DEATH. I had to pay extra money to sit with my husband, even though I bought our tickets months in advance. The weight limit for a suitcase is 10 pounds less than the industry standard; I was charged another 25$, since ours weighed 48. Water, coffee and other beverages that are normally complimentary...another charge. You want to bring a carry-on item along with your purse/personal item...CHARGED AGAIN. All said and done, our tickets, with all of the extras came to $950; even flying Delta, with two tickets, one checked bag and two complimentary beverages would've been less expensive. While your competitors may charge more money initially for a flight, at least they are upfront about the fees/charges. I have learned my lesson and in the future, would choose to rent a car and drive to my destination before I'd ever fly Spirit again.

Very smooth flight!

The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection.

Staff

Foot room

Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late.

Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again.

Aisle seat; leaving on time

Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Crew was friendly. Made the connection!!!! Only made it because arrival and departure gates were adjacent but I was very pleased that they had not closed the doors at 8 minutes before departure time.

Long delay to take off caused by: delay in plane arrival, extra security check of carry on baggage due to deplaning passenger, missed time in takeoff queue.

Tv in front of every seat, how far the seats reclined.

Crew was great. Entire flight went flawlessly. If people are complaining about this airlines its probably because they didn't pay attention to what its all about. Not sure what the big deal is on the seats. I am 6'1" and 235lbs and I was fine sitting in a window seat. Seats have plenty of cusion too.

I can't complain about anything. This flight went smooth and we even arrived 10 minutes early.

The price and professionalism of the employees!

Nothing.

Delayed flights, wrong gates, wrong carousels for my bag.

The service was horrible. They were rude. They caused my son to not make his flight and were not accommodating at all! Down right rude! Will NEVER fly Spirit again. Did nothing at all to make our experience better even with problems.

Flight attendants were great. Reception persons at the baggage check very friendly.

Outrageous baggage check fees. Doesn't support the military. Every other airlines waves baggage check fees for military personal. Spirit doesn't offer military service members that luxury. Plane was also late, no WIFI, and seats didn't recline.

My luggage came through undamaged and fairly quickly.

No pre-chek. A big front was in front but was not big by any means. The gate changed and we left late due to plowing by our gate.

Pretzels and drinks.

The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving.

The food, in flight entertainment and attention to detail by the Flight Attendants was very good.

The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving.

Gate staff was especially friendly and kind, and the crew seemed attentive.

The food and entertainment weren't poor quality as far as I know, they were just not free. There should probably be a "Not Applicable" option on this survey for those of us who didn't spring for food or entertainment on a 2.5 hour flight.

my husband needs a wheel chair and sitting close to first class makes it easier to deploy

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Friendliness of staff, smooth trip

Having to pay extra for snacks.

Cleanliness, friendly caption, crew

Not enough room

I had a very positive experience with a flight attendant helping me find a place to put my bag because the back of the plane overhead compartments had filled. I thought (based on the prices) that Sun Country was a shoestring budget airline with no services and reduced comfort. I was surprised to find comfortable seats and no Spirit-esque fees/discomforts.

on time ,good flight, friendly,crew