The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
The gentleman at the gate I think his name is RIE was exceptional
Loved the crew! Sucks that we went from 1 hour and 8 minute layover to a 3 hour layover. But weather sucks like that.
I was told that they needed to check my bag at the gate and to pick it up at the gate in Richmond. No big deal. I know they can't control the weather, but we flew around RIC for 45 minutes to avoid the storm and were 25 minutes late leaving as well. Once we landed, we were told to go to baggage claim to pick up our luggage. I went to bathroom, paid for parking, and went to the assigned baggage claim location. United flight people came down with us as well. They got their luggage immediately. Next, South West people came down about 10 minutes later. They got their luggage next. We finally got our luggage around 30 minutes in waiting. Was not a wonderful experience. No reflection on Delta, but the ground crew was lousy at best.
Everything could have benn better. Short fly, no food, no entertainment and no wifi.
On the return flight, flight attendant Britt went out of her way to inform passengers that several of us had tight connections.
Flight late, the waited for a long time for “personal” to arrive at gate to dock the plane in Rochester. So annoying. This flight was expected, why aren’t personel available for the jet bridge?
As previously noted, this flight was great: departure was timely, the crew was friendly and attentive, and wifi connectivity was seamless. In particular, I appreciated that the flight attendant just told me to stow the laptop right before takeoff/landing, and trusted me to do so (which I did!).
O’hsre taxi and deboarding took 40 minutes. Needed 20 minutes extra time between connecting flights to avoid running through terminal.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
A long delay. Don't travel late in the day.
Super friendly with lots of drink options an entertainment. Friendly crew.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
not sure why you ask about food, I n3ver get food on flights except maybe cookies or pretzels. wifi was slow and in and out most of the flight not good.
Cancelled BOYH legs of our flight home 30 min before initial boarding
Cancelled the flight half hour before boarding. Then cancelled the connecting flight too.
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
I would like a refund for the extra cost the seat I paid for. An oversized person sat next to me and I couldn’t fit on my seat and had to move to another seat.
Boarding gate at LAX was too crowded—two gates next to one another
The flight was delayed about an hour for a maintenance specialist to approve the maintenance repair
This flight was delayed but it worked in my favor because my Atlanta to Dallas flight was delayed.
This was a hard flight. 3 delays out of OKC (1 on the Tarmac). Delay in Atlanta coming to Dallas. total travel time was the equivalent of driving from OKC to Atlanta.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
Boarding and crew were great, but seats are terribly uncomfortable. No food or entertainment options.
Everything went very smoothly! Thanks for a great first experience flying with small children!
Crew members great. Everything else a 0! Got on plane at 530am. Got de boarded for mechanical issue. Supposed to leave by 830 am. Zero communication from gate agents. Then supposed to leave by 230pm. Then delayed till 330pm. Still zero communication with gate agents. All they would say is if you have an issue call the 1800 number. You call and sit on hold minimum 45 minutes for zero answer. Finally board at 345pm didn’t take off till after 4pm! Sat in airport for 11 hours with 4 adults and 3 kids. Finally offered a $100 (we are sorry) voucher for next trip. Missed whole day in Florida had to change reservations in Florida! Absolute joke of an airline! And I usually really like sun country.
Booked through Kayak for $236. They canceled the flight unknown to me; retaining $100 for canceling it. Found out when I went to check in. Rebooked the same flight for $400. Incredibly disappointed. The Sun Country part was as to be expected. Crowded, no food, no arm room but got me where I wanted to go.
3 seperate extremely rude unhelpful staff. Delayed flight. Lost my bag
Sat between 2 big men. I was uncomfortable. Flight was delayed twice. About 2 hours altogether.
It was a good experience. I do wish the seats were roomier. Also, I did not like being charged for my carry on bag
Exceptional take off and landing in snow and wind…thank you to the well skilled pilots!
I liked entertainment system being downloaded on my iPad. The selections were limited but I appreciated being able to use my own screen. The flight was just fine. My only issue was both terminals being far from the main airport. Especially stoning at LAX near midnight and having to wait for a bus to take us to baggage pickup. Very inconvenient.
Just fine but comfort is always an issue since the seats are so close
