Find Cheap Flights from Minneapolis St Paul to Washington Dulles Intl (MSP - IAD)

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

All my flights were canceled and I was jerked around and sat at the airport for 7 hrs. When I finally got to my destination my luggage didn't arrive until the next day.

Standing in line for 1.5 h, rude agent, we were very supportive of the process up until then, she was "put out" and smirked when we asked for a lunch voucher. We were there for 10 hours! Flying first class on United and rebooked for poor seats on a Delta flight that had multiple available seating in first and economy. Delta upgraded us, they were professional and polite. Not so for United.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

Liked choice of Biscuit, almonds or pretzel

I used mobile checking and did not get seat assignment till Boarding started

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Leaving Mpls was fine. We were able to board from terminal without walking outside in cold. Plane isn't big enough to take carry on so I left it at the ramp before boarding plane and was fine.

Getting off in Dulles- if Mpls can find a way for us to get off plane without getting outside and waiting in cold for carry on bags I would think Dulles could do the same.

The flight had continual ongoing delays and it was recognized I would not make my connection. United was more than accommodating to the customers in front of me, however when it came to assisting me they were not. I would not get to my final destination until 7 hours after the original time. I will never fly United airlines again.