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Flight was delayed in MN due to having to transport a part to DC, result in our inability to get a rental car. Landed 30 minutes after the rental car places close. Company offered no compensation. All they kept saying was sorry -what happen to costumer service ! Will never fly Sun Country again.

The price was the cheapest option I could find, but still not cheap. Overall service was good - staff was friendly.

The flight was crowded, there was very little overhead room for bags. The staff took, what felt like, a really long time to serve drinks ( there didn't seem to be any sense of urgency - except for First Class, and there was a very limited menu - everything else cost extra). The only food options are an extra cost - is it too much to ask for a bag of pretzels? The only entertainment options are an extra cost. To check a bag is an extra cost. Not really sure what my ticket was paying for, seems like a lot to just sit in a very small, uncomfortable seat.

the crew is fantastic

normally a meal and other entertainment services are included when upgrading to first class. it even indicated such items would be included when i purchased my upgrade. Very disappointed i wasted my money.

Delayed flight, moderately friendly crew, moderately comfortable flight, expensive.

Plane was not clean and had dirty kleenex and yogurt containers in the pouch. Flight attendant told me to just not use the pouch.

The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

positive crew - courteous

we left an hour late after we boarded - one second we were leaving on time and the next we had to wait for a part for another place - we were held for an extra hour. No water - no snack - no comfort for that additional hour and inconvenience.

My wife and i received a free upgrade to first class unexpectedly after we volunteered to check our bags due to a fully booked flight. First time. Awesome experience!

plane left on time

seats were too close, luggage was delayed,

Timely departure.

My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed

Great price, friendly crew and counter attendants, clean.

Older less comfy seats, not great entertainment options, no outlets, captains on both planes were uncommunicative.

A comfortable flight and a very pleasant and courteous flight attendants

Very steep approach to DC airport. Pilot could be more informative as passengers seemed anxious about the angle and abruptness of decline

The flight was on time and the online check-in process was easy to use and understand

The refreshments were too expensive

the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.

Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.

We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Run-of-the-mill airline

$35 to check a bag. $40 for any carry-on that doesn't fit under the seat! $6 just to select a normal seat. They make you pay for all beverages or food except "complimentary water."

It was cheap if you don't have any bags.

Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.

The crew was extremely nice. The plane seemed clean.

The seats were tight. Not much leg room. Very expensive to check luggage, $40!

After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!

No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!