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Cons: "No delay"

Cons: "Plane was too hot"

Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"

Cons: "Nothing my timing was a bit off it all worked out well"

Cons: "Couldn't have been better"

Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Cons: "No meal option and my video screen volume did not work"

Cons: "It made no sense to board an hour and a half before takeoff."

Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"

Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."

Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."

Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("

Pros: "Tried the free WiFi and movies"

Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"

Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Everything"
Cons: "Nothing"

Pros: "I'm very satisfied."
Cons: "No comemt"

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Cons: "Excellent service excellent pilot"

Pros: "Wonderful experience with the staff."
Cons: "No complaints."

Pros: "Service"
Cons: "Comfort"

Cons: "Late. No legroom"

Pros: "On Time"

Pros: "On Time"

Pros: "On time"

Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Pros: "Very Comfy plane."

Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."

Pros: "on time"

Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."

Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Pros: "Very professional and caring."

Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"

Pros: "Our layover from Pittsburgh ended up being quite short. I was impressed that our baggage will made it on to the plane in time for take off."

Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"

Cons: "Same as above"

Pros: "On time and very smooth boarding"
Cons: "Nothing"

Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Cons: "Same as above."

Pros: "Seriously, all was great. Usually is. Love Delta"

Cons: "Lunch sandwich was too spicey"

Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."

Pros: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Cons: "Small craft commuter service. Nothing to compare to."

Cons: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Cons: "Not enough space."

Pros: "Everything."

Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."

Pros: "On time. Crew was very good"

Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"

Pros: "Nothing, delay and than the plane was late"
Cons: "Be on time and don’t be late, time is money"

Cons: "2 hour delay due to mechanical issues on plane requiring reboarding to new plane. Damaged our luggage as well"

Pros: "Flight attendants"
Cons: "Comfort"

Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"

Pros: "I love the professionalism of the crew, our flight was seated on time, and our flight came into Vegas earlier than expected!!!"

Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."

Pros: "Customer service was great."
Cons: "N/A"

Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."

Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."

Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."

Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"

Cons: "No WiFi"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."

Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"

Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Cons: "Seats are too small"

Pros: "All the flight attendants were very friendly."
Cons: "No complaints."

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "We got exit row seating for free"
Cons: "We didn't know if we would be seated together and I reserved seats in advance and I think was upgraded to exit row but not sure. Also not sure how to reserve return flight seats to make sure we are together."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "Flight attendants were pleasant. Flights were on time with no delays."

Cons: "Seats to darn hard."

Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."

Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"

Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Cons: "N/a"

Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."

Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "No complaints. Smooth flight, no delays."

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."

Pros: "Crew"
Cons: "My luggage was lost"

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Cons: "Great flight"

Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."

Pros: "In flight entertainment options. new, clean aircraft."
Cons: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"

Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"

Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Pros: "Cheap. Easy. Got me to my destination"

Pros: "Friendly service"

Cons: "They didn't give my parents who are in their 80s seats together, that's not right."

Cons: "I still have not received my luggage"

Pros: "Nothing"
Cons: "Everything!"

Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Everything!"
Cons: "Nothing!"

Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"

Pros: "Friendly and prompt service."

Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."

Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."

Pros: "Tv in front of every seat, how far the seats reclined."

Cons: "Fat ads sitting next to me should have purchased 2 seats"

Pros: "I like that they have complimentary snacks"

Cons: "Small narrow seats"

Cons: "Turbulence was horrible That there is no internet"

Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Pros: "It was fine"

Pros: "All"

Pros: "Everything"

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "not beat up"
Cons: "people trying to get extra carry on on"

Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."

Pros: "On time."

Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"

Cons: "The people were rude, the food was mediocre."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Nothing"
Cons: "Uncomfortable. No entertainment."

Pros: "Crew was friendly. Made the connection!!!! Only made it because arrival and departure gates were adjacent but I was very pleased that they had not closed the doors at 8 minutes before departure time."
Cons: "Long delay to take off caused by: delay in plane arrival, extra security check of carry on baggage due to deplaning passenger, missed time in takeoff queue."

Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."

Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Pros: "Overall good.."
Cons: "Good............."

Pros: "Everyone was friendly and helpful"

Pros: "On time..."
Cons: "No phone charging at seats, no personal video in setback..."

Pros: "Airplane"
Cons: "Check in in MN was bad."

Cons: "At the airport before collecting my boarding pass I was told to pay additional $25 for te baggage I was carrying! Am an international traveler and asked for an exception to be made for the waiver of that fee as I couldn't figure that out while booking my ticket online, the information was so poorly reflected on the website! Spoke to a supervisor on duty and she was extremely rude and terrible as far as listening was concerned! Maybe people can be more human during such times, listen and take some feedback rather than stating a loud no and asking straight away to pay?"

Cons: "Equipment problems"

Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."

Cons: "Missed it do to late take off"

Pros: "Everything from boarding to offloading went smoothly and orderly."

Pros: "Every thing was on time. Could not have been better."

Pros: "Fast flight! Very clean and courteous staff."
Cons: "We flew in early and had to sit on the plane until the gate opener."

Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."

Cons: "More than two staffed check in counters. Check-in staff with a sense of courtesy and at least understanding og customer respect."

Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."

Pros: "Effective crew"
Cons: "Check in process, boarding process, food service, WiFi"

Pros: "Exactly on time"
Cons: "The lead flight attendant was RUDE to everyone!!! I’ve been flying for years and have never seen the likes of her behavior on any airline!"

Cons: "Check in counter opening for such a short period get very inconvenient"

Pros: "I couldn’t tell you. Price I suppose. Could have been worse."
Cons: "Almost everything. The seats were hard, uncomfortable, and tight. Not video screens in the back of seat or USB. Plane was delayed but that wasn’t their fault. Took them extra long to pack the cargo though which meant waiting an extra 20-30 minutes. Someone took our window seat after paying 13 for it."

Pros: "Quick boarding"
Cons: "Small seats, dont recline,no leg room, no free refreshments. You are nickle and dime for everything. When all is said and done I saved no money flying this airline"

Cons: "$40 carry on fee, plastic seats, late departure"

Pros: "Price. Crew was very courteous and friendly."
Cons: "Space is tight. I would not recommend for anyone over 6' 2". The table tray is a joke."

Pros: "Flight was ahead of time with no hassles."

Pros: "Clean environment. Friendly staff."

Pros: "There was major delays departing and arriving. Also the plane is super uncomfortable. I would recommend everyone to fly sun country instead (similar prices)"
Cons: "Nothing"

Cons: "Seat cushions very uncomfortable"

Pros: "Everything"
Cons: "Nothing"

Pros: "Flight crew"
Cons: "1). Charge for carry-on luggage. 2). Seats to hard. 3). Tray tables to small. 4). Waits for gates and/or ground crews.ĺ ["

Pros: "We got there on time with no issues"

Pros: "This was my first frontier flight, my boys bought me a ticket to come visit them . IT was tight , very tight, but it was clean , on time on both trips, the staff were pleasent , you can get miles , and they do have sick bags. THey also explain everything little thing about prices if you read the info they provide . I would take them again,"
Cons: "Seats so close to the one in front of you. If you drop something on the floor . Forget about it."

Pros: "They cancelled last minute and I was forced to buy a last minute ticket on a different airline"

Pros: "Frontier is cheap. Thats about it."
Cons: "Everything except the staff and price."

Pros: "The nice flight attendant took time to explain the safety equipment on the exit row doors and even gave a little demo when I ask her a question. All with a smile on her face and a joke or two to make it fun. I am sorry I cannot recall her name."

Pros: "I made it safely and plane appeared new."
Cons: "Seats thin, tray tiny, upcharge for everything...drink. food, carry on bags, choosing seat. I would prefer these be included in ticket prices. No meals for lunch flight...can buy overpriced snacks only. Carry-on bags more expensive than checked bags."

Pros: "Fare is very reasonable ."
Cons: "$40 charge for carry on is a bit much. I tried to add online but would not work. Charged $40 at ticket counter."

Cons: "I spent more than I would have on a cheap flight like Spirit, but felt like accommodations were similar. Charging for snacks, soda, and WATER. You want to charge for water on a 3 hour flight? When I first checked my bag the crew was ridiculously slow, and very indifferent to the line getting longer and longer. They obviously had no since of urgency (in Orlando airport). Awful customer service."

Pros: "Price"
Cons: "Paying to carry on luggage."

Cons: "The check in counter wasn't opened or staffed until 8:25am when our flight was at 10:10am. The line was incredibly long because of this. The staff was very unfriendly and they were not helpful at all."

Pros: "low price"
Cons: "seats did not recline"

Cons: "The chairs were uncomfortable and didn't recline. You charge for a cup of water!"

Pros: "Seats were ok. Drinks on plane weren't too overpriced."
Cons: "You get what you pay for as they say. Crew was unprofessional, rude, didn't even tell me which way my gate was I had to turn back around and ask. All they were doing was BSing with each other and laughing. Pilot took forever to even take off, we literally drove around on the ground going like 10 mph for about 15-20 minutes, and because we didn't take off when we were supposed to I assume is why our flight got delayed an hour! Never have had a delayed flight until frontier. Then to make matters worse, I checked my bag and they put it on the wrong belt I literally waited for my one suitcase for about 45 minutes! Like wtf get your situation together. Not to mention the $30 1st bag fee at least sun country gives you that."

Pros: "The crew was great! Got upgraded to the emergency exit seats for extra leg room!! That's a BIG plus!! Very comfortable and good experience!!"
Cons: "Nothing!! There was a tiny baby a seat up and across the isle that the parents were GREAT about keeping her from crying as much as possible. Those parents WERE GREAT!!!!!!!!!! And are MUCH APPRECIATED with no sleep!!! That wasn't negative, sorry. Everything was GREAT!!!!"

Pros: "Friendly employees"
Cons: "Hard chairs..bumpy ride"

Pros: "Nice newer airplane Hidden fees not so friendly"
Cons: "They charge me $50 for a seat at check-in They charged me $40 to carry-on one bag at check in They charge for all refreshments and snacks. The only thing that was complementary was a small glass of water. One of the flight attendants asked me if I would be willing to give up my aisle seat that I paid an extra $50 for to take a center seat so a teenage boy could sit by his mother. 99 times out of 100 I would have given the boy my seat. However this was a longer flight and I just had to pay $50 to obtain my aisle seat. When I tried to nicely explain that I just paid extra money to get this I'll seat the flight attendants response was " well he had to pay $50 for that center seat also, so it's basically the same seat". I replied no actually that is a center seat and I'm sitting in an aisle seat so they are different. After I declined to change my seat the flight attendant gave me major attitude about it and went off and informed the other flight attendants that I would not change seats. All of the flight attendants gave me the stink eye the rest of the trip, treated me rudely, & and ignored me as much as possible. I've been flying for my profession for 13 years and this was the most unprofessional crew I've ever seen. This is my one and only complaint about a flight in 13 years of many many flights. I will try very hard not to fly with Frontier ever again."

Pros: "We landed without bursting in to flames"
Cons: "I guess comfort is a low priority. The seat I had was only slightly better than a 5 gallon pail. Just a hard plastic she'll (think small fishing boat with some foam padding) since when do seats not recline? I did get a good workout though keeping my legs and elbows out of the patient lady's bubble sitting next to me."

Pros: "Crew was considerate and offered updates as we waited. We were given a lunch voucher and $100 voucher for a future trip -- on frontier and within 3 months. Fortunately for me, I did not have a connection and the person I was meeting in Orlando was also delayed 4 hours from a different location . So I was only moderately inconvenienced. Ordinarily this would have been a very costly event. This is my 2nd trip on the same flight within one month. Non-stop and times are great. First trip was on schedule and solid. Very friendly staff. Planes seemed new, cean, and safe, but not very comfortable (seats did not recline!?)"
Cons: "Delayed for 4 hours. We all boarded the plane before being told there was a problem, so then everyone had to de-plane and wait near gate for more information. Arrived Orlando too late to drive to destination. Wasted a day of car rental. Must use $100 voucher within 90 days."

Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."

Pros: "Price Nonstop Timeliness"
Cons: "Buy water, unbelievable. Health requires water, should be included, not that expensive. Attendants were not attentive , rarely noticed them. They did not seem pleased with job, rarely a smile."

Pros: "Tank you!!!!"

Pros: "I didn't die."
Cons: "After purchasing and advance seat, Frontier decided at the gate I didn't deserve the seat I selected and moved me to a new seat. So fR, no,refund even though the new seat wasn't a stretch seat that I purchased. Overall very poor customer service and attitude, unlikely to,fly frontier again."

Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."

Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."

Pros: "Finally got from Mpls to Orlando"
Cons: "Minimal communication as to why a 3 hour delay. Once landed in Orlando, kept on tarmac for more than an hour, due to t- storms, in a plane with many children. No water or snacks offered to kids who had now been traveling for 4 to 5 hours. Frontier charges for everything - business model not ficused on customer service"

Pros: "Price"
Cons: "No snack or soda included."

Pros: "This was a short hop from msp-->mco. I didn't mind the stripped down amenities. I took a small bag with my laptop and a few necessities with no issues. I was happy with the service, the plane was clean, the flight was on-time."

Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"

Cons: "Sears were not that comfortable and didn't recline"

Pros: "None specific"
Cons: "Unremarkable"

Pros: "I liked the price. Super competitive, until you add on what other airlines do as a standard. Clean, modern aircraft. Colors were great inside and they had exceptional lighting."
Cons: "I did not like paying for my carrying on luggage. I did not like paying for a seat. I did not like paying for a snack. I did not read the fine print that these services were going to be for sale and they were not part of my ticket purchase. My fault, but as a flyer going through this, it produced in me a very negative view of Friontier. In fact, the feelings are so strong I will avoid flying with them if I can help it."

Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"

Cons: "I wish that Frontier flew out of CAK, instead of Cleveland."

Pros: "And it was cheap"

Pros: "Flight was cheap"
Cons: "The process could have been much more organized"

Pros: "Bought big seat. Great for Spirit"
Cons: "Gate agents not real helpful."

Cons: "1.5 hours late and had a family behind me. Parents sat together and put their kids in a row to themselves (behind me) let their kids kick the seat the whole time and grabbed the back of my chair AND my hair at least twice!"

Pros: "I really liked the crew, they were super nice and cheerful."
Cons: "No entertainment available like past flights have been on. I brought a book though, so it was fine!"

Cons: "Spirit cost me $105 for my bag checking in. I didnt expect that. That is RIP OFF"

Pros: "Didn’t crash"
Cons: "The business model around the fare structure puts people off. Everything is an up charge."

Pros: "Cheap price"
Cons: "We had all boarded the plane on time. Then, they had us all get off the plane to allow for a different flight to use the plane while we sat for five hours waiting for the other plane to be fixed. It was ridiculous."

Cons: "4 hr delay in departure. They suck!!!"

Pros: "It was on time!"
Cons: "Had to wait when we landed before we could deplane."

Pros: "received seats together without paying extra"
Cons: "I took 25 minutes to leave the gate due to a minor issue and 45 minutes to take off which made up 15 minutes late for scheduled arrival"

Cons: "Having to pay for carry on luggage is a rip off!!! Disguising low fairs then charging for luggage - BULLSHIT!!!!!"

Pros: "NOTHING"
Cons: "VERY small aisle, seats were small and very uncomfortable. there was no entertainment and the extra fees for bags and even to have a drink of water or soda on the plane is ridiculous. I will not be flying spirit airlines again."

Pros: "I liked that each person, though in a very stressful situation, was helpful and pleasant."
Cons: "I never learn that Spirit costs more money no matter what the flight price is. $50 charge per carry on or checked bag. Snacks and drinks are over priced. You will wind up spending an additional $50-$100 so figure that into your calculations."

Pros: "Friendly funny flight attendants. Professional staff."
Cons: "Only 2 employees checking in 30+ people. Dropped to one for some time."

Pros: "Despite a half hour delay we were on-time. Boarding went quickly and pretty efficient"
Cons: "Feet in my butt, even when I pushed them back, they didn't get the hint. Proves how tight and crowded the seating is."

Pros: "Fast and courteous"

Pros: "Nothing"
Cons: "The people were rude , the plane was an hour late didn't arrive until 1:00 am in the morning , had to pay $3.00 for a bottle of water . The ride there was late we had to sit on the tarmac for 30 min ... waiting for rain to stop .. have to pay for a seat it's the price of luggage is outrageous to pay to bring your cloths . My suitcase was three lbs over and I was so embarrassed having to open my suitcase in front of everyone and keep taking more and more cloths out ! I usually fly southwest which to me is the best airline ever ! My granddaughter booked my flight with spirit ! It was the most worst flight I've ever taken ..I hope I never have to fly again with your airline again ! Bad rating from me all over !!! I fly a lot as I have family all over the US but hopefully this will be the last with Spirit"

Cons: "Should allow carru on ffree"

Pros: "On time. No delays. Uneventful."
Cons: "Lots of kids and inexperienced fliers going to Orlando. Think you can get off a plane from the middle before the front?"

Pros: "The flight itself was good. Uneventful except for slight turbulence. We made good time. Crew was polite and cheerful."
Cons: "The flight attendants were letting zone 4 board when they had only called 1,2,3. Why have zones if they let anyone on at any time? We're not flying southwest. The worst was the awful stench of exhaust fumes that filled the cabin as we sat on the tarmac before takeoff. It was horrible and upset everyone around us. Of course the seats were cramped, but that's what you get when flying budget airlines."

Pros: "Fast smooth ride"

Pros: "Crew very good at there job, flight good."
Cons: "Price very good flight on time I just wish there was a little more room. Short flights ok would hate to fly over 3 hours. My only complaint."

Pros: "Good prices."
Cons: "Annoying to have to figure out how to pack. And didn't realize that I had to pay for bags each way when I booked, so had to do on return trip and pay extra. This could be more clear on website"

Pros: "Nothing"
Cons: "The customer service rep would not print my boarding pass. She would not get the manager when requested. She covered her tag so I could not see her name. At one point she jumped from behind the counter to steal my phone."

Pros: "Price was right, but with delays on many of my flights, you've got to consider all options."

Pros: "The attendant at the gate literally chased down a wheelchair for our use. She went above and beyond All were courteous and helpful."
Cons: "De-I sing delay"

Pros: "Price Nonstop Making sure mechanical safe"
Cons: "Delay waiting for crew as weather deterioration Mechanical issues should have been noticed earlier for back door"

Pros: "on time /great value"
Cons: "leg room"

Pros: "Never book with Spirit if you have even a 1% chance of needing to either cancel or change your flight. It costs HALF the ticket price and you receive a voucher to use in 60 days for the rest. Original prices quoted are nothing compared to what you pay by the time you're finished booking. Buyer beware...."

Pros: "Thanks to the airline crew my flight was enjoyable hope I could travel with you guys again ."

Pros: "I liked the ease of boarding and the cheap fare!"
Cons: "I didn't like the baggage restriction (no 'normal' carry on sized bag). But other than that, it was great. Thanks!"

Cons: "I paid $100 dollars for my flight to Orlando with Spirit and I paid $100 for my flight home with Delta. Delta didn't charge me $45 dollars to CARRY ON one bag- and they sent my ticket (for free) to my cell phone. Spirit has so many ludicrous hidden fees- $45 to CARRY ON a bag? That is beyond stupid- and $5 if you don't have access to a printer in order to obtain your boarding pass? I'll never fly spirit again."

Pros: "The crew was good. But I will never fly Spirit again. I spent the same money and value was poor."

Cons: "Same as above."

Pros: "Price"
Cons: "Too costly for checking bags"

Pros: "I got to my destination"
Cons: "Everything"

Pros: "Cheap-ish"
Cons: "They don't "bundle" fees, they just tack on all the stuff you want as extra costs. Buyer beware. Do your research as to how much all your luggage and seat choices will cost before you buy your ticket. And count on delays."

Cons: "The 4 hrs delay"

Pros: "No delays, enough leg room"

Pros: "Not a damn thing."
Cons: "I like nothing I'll be sure to write a blog on how terrible your service was."

Pros: "It's ridiculous you have to pay for a beverage alcohol I understand a charge but not pop oj or juice"

Pros: "Price was good and everyone was friendly"
Cons: "No room to move"

Pros: "The Spirit woman at check in walked me and several older women through the new security check @ OHare. She helped us to simplify the process."
Cons: "Nothing"

Cons: "Terrible..will never ever fly spirit"

Cons: "EVERYTHING! Expensive, expensive, expensive- I was not prepared for the a la carte format. LATE, LATE, LATE and because it was late I had to pay extra for the van service plus I kept my friends waiting almost an hour!"

Cons: "No snacks"

Pros: "I didn't die"
Cons: "Everything"

Pros: "Nothing stood out above & beyond any other airline."
Cons: "Flight was delayed 2 hours. Wasn't aware of the nickel & diming on top of the fare for seating & luggage. This is my first & last flight with Spirit."

Cons: "Food and entertainment are more of a N/A than poor, but not a box for that. I did not use Wifi or get snacks."

Pros: "Value of ticket"
Cons: "Very tight seating"