Pros: "comfortable seat, plenty of leg room"
Pros: "Window seat"
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "Avianca crew was great, flight was good."
Cons: "Colombian migration was polite and nice but i was held because my entry to the country did not appear in the system. I was told thar if things did not cleared, i would be fined for irregular entry."
Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"
Cons: "Nothing Everything was great"
Pros: "Good service"
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Pros: "Great customer service"
Cons: "Everything was perfect"
Cons: "Mi fly was canceled. They only rescheduled from Montevideo to Bogota, and forgot to do it for the second part. I had to call them and ask for a new option. Their best option was a 23 hour fly, or a 20 hour fly with 3 plane changes."
Pros: "The compete service"
Cons: "Security check in Lima and San Salvador’s airports when in transit."
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Cons: "They cancelled my return flight at 10 pm the night prior to a 645 am flight. I suspect they just decided to cancel the flight since it did not have many people, but I don't know for sure, since no explanation was given. Instead of flying from MVD to BOG to NYC, I had to go to Lima, then San Salvador then NY. On top of that, I had a business class ticket, and my last leg from San Salvador to NY was in coach."
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Cons: "Delay. I missing my train in Miami"
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Cons: "Airline employees at gate did not take the time to search passenger return flight in system, despite return being through Avianca and easy to find. This led to passenger missing flight. They ended up finding it after the missed flight and placing passenger in the following day's flight."
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Good service well kept airplanes"
Pros: "Great service very comfortable"
Pros: "Entertainment was good. Comfortable airplane. Crew was polite and helpful. I don’t usually eat in a plane, but the meal was not bad at all."
Cons: "First of all the flight was very late, so I missed my connection flight from Miami. I couldn’t get home on the other airline because it was full, so I had to buy another ticket to another city and had a family member pick me up, so we drove an additional hour. From the time I went to the airport in La Paz, took me 24 hours to get home. I had to work the next day."
Pros: "Crew is always smiling and pleasant"
Pros: "I like the the crew they were very nice and polite"
Cons: "Some of this stuff need to be a little more friendly and courteous"
Cons: "I had cancel my flight with Avianca due to hurricane Irma and the airline would not cancel. It does not want to return the money"
Cons: "Called "customer service" and they changed my tickets. Tried to rebook 3 times but each time was a problem and lost each of the 3 reservations because they can't take payments. They should not have changed anything to begging with. It's a trap! Now I have to figure out how to get my money back."
Cons: "Apparently our seats got sold to someone else and they had to send us to Panama and then Miami with another airline (Copa Airlines) with their oldest plane. Longest and slowest line at check in counter. Very disappointed. They said we were going to get a refund and haven't seen it yet."
Cons: "The direct flight to Miami was postpone at 1:00 in the morning. They sent me to Panama and then to Miami in the last back seat of the 2 flights. My suitcase is still in Panama. Not delivered in Miami. The flight Panama-Miami was really dirty. What a disaster!"
Pros: "Much better boarding experience and many new movies to choose from. I watched the new Beauty and the Beast."
Cons: "Their protocols for taking off and landing are a little dated. Passengers are not allowed to use blankets during take off/landing, also all window shades have to be open. They were very serious about it."
Pros: "Modern comforts, pleasantries, good service, clean, spacious Searle Inc. Great experience. Felt like flying in the old days. Great planes."
Pros: "Wonderful surprise to have a nice meal, blanket and pillow on a 4 hour flight. Very impressed with the comfort of coach"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Cons: "the food between bog and mia was horrible a very hard and greasy piece of meat. the entertainment system had to be rebooted 4 times, it started working one hour into the flight."
Pros: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
Pros: "On the flight down from Miami to Cartagena, we did not expect a meal...and since we are all vegetarians, pretty much did not get one, but the flight attendants gave us what they could. I called Avianca and requested vegetarian and received for all 6 of us! Also, pleased that my whole family was seated in one row."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Pros: "The punctuality is good, the crew is good."
Cons: "How can you sell a full fight on an Airbus A-330 and not have enough food for everyone?! On this flight, me and my son were left without a hot breakfast and their excuse was "sorry, we ran out" so we got only the leftovers from the serving trays. It's sad how airlines keep getting worst by the day."
Cons: "Bad service, worst customer service, we asked for vegetarian meals and never served even though they were confirmed."
Pros: "Very nice flight. On time and great service!"
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Cons: "the seat too back"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Pros: "Great seat. Right behind first class."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Cons: "a/c full, needs more control."
Pros: "The food and entertainment."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Pros: "On time"
Pros: "On time"
Cons: "Food very average"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Crew was so friendly and nice"
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "FOOd was terrible"
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "very cold on the plane and don't provide blankets!"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Everyone everything"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "I now am a fan of COPA airlines"
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"
Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."
Pros: "The same as my flight from Managua to Panama"
Cons: "Rude personnel at the gate"
Pros: "No delays"
Cons: "People take too long to board the plane"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Pros: "individual set of headphones and screens for entertainment"
Cons: "drinks service"
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "The flight was canceled and Latam did nothing to help get me on a new flight."
Cons: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "The early check in"
Pros: "Yes the crew was great and my veggie meal was great as well"
Cons: "The flight was delayed, I guess was not the airline fault"
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Pros: "The food was good"
Pros: "No waiting"
Pros: "all except the food"
Cons: "the food"
Cons: "seat, food, entertainment system and options"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Cons: "Too tight, no entertaintment"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "Excellent thank you very much"
Cons: "The boarding process was disorganized."
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "It actually was all good"
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Cons: "Never made flight because of Latham delays"
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Nice flight, enjoyed the food, excellent service."
Pros: "Plane on time performance"
Pros: "Landing was perfect!"
Cons: "no customer serve no help"
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Great service!"
Cons: "The food"
Pros: "Punctuality. attention of stewardesses"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "The crew was professional and friendly."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Cons: "It was delay. 2 hours."
Pros: "Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money."
Cons: "The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation."
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "Good flight"
Cons: "Weak Service"
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Pros: "Good crew, good service and nice food. Great selection of movies"
Cons: "worst service ever"