Pros: "Comfortable flight good crew"
Cons: "The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+"
Pros: "The puntuality"
Cons: "Possibility of entertainment in the plane"
Pros: "Crew was great, comfortable, on time!!!"
Cons: "More affordable"
Pros: "Clean airplane, is ok food ,"
Pros: "Great service like always"
Cons: "The plane was way too hot, the food was horrible, specially since Avianca used to have an amazing food service"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Cons: "more drink options"
Pros: "Seat quite comfortable"
Cons: "One of my bags did not arrive in the same flight. I received the bag the next day"
Cons: "They cancelled my return flight at 10 pm the night prior to a 645 am flight. I suspect they just decided to cancel the flight since it did not have many people, but I don't know for sure, since no explanation was given. Instead of flying from MVD to BOG to NYC, I had to go to Lima, then San Salvador then NY. On top of that, I had a business class ticket, and my last leg from San Salvador to NY was in coach."
Pros: "The boarding process was really fast, the inflight service was good."
Cons: "The entertainment system was not good and didn’t offer headphones."
Pros: "The boarding made no sence in Montevideo"
Pros: "The attentiveness of staff. The cleanliness of plane. The food and beverages provided on the plane. Being able to watch complimentary movies of your choice."
Pros: "Was really good"
Cons: "I was trying to change my return but they said because I bought it with KAYAK they will charge me minimum 300 dollars and they say they can not do it anyway. That I didn’t like it."
Pros: "The flight attendants were pleasant and professional. Flight attendants in USA can learn a lot from them and realize they are in the hospitality business and should treat their customers accordingly. The entertainment options were also very good on this flight."
Cons: "I purchased my ticket a month in advance. I did the 24 hour check-in via their app. I arrived at the over two hours prior to boarding and checked in again. I do everything by the book and as I'm boarding someone is in my seat. Well, after about 10 minutes it is finally resolved in my favor. It's 2018 airlines, work this out!"
Pros: "The Crew was very professional and the flight perfect,Everything was ok"
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Pros: "Flight was on time"
Cons: "Plane was extremely old. It sounded like if it was going to break"
Cons: "Flight was delayed. We were placed on a bus for over 40 minutes. Plane was not ready. Gate personnel had no idea, lied to us. A complete disaster. NEVER AGAIN"
Pros: "Good service well kept airplanes"
Pros: "Español todo muy bien no tengo. quejas ninguna. Los. Felicito!!!"
Pros: "Crew is always smiling and pleasant"
Pros: "Excelente servicio. Los aviones muy comodos."
Cons: "El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real."
Pros: "ONLY FLIGHT ATTENDANTS /AIRPLANE CREW"
Cons: "We were stranded in Lima for 12 hours! Supervisors were not showing up at all. They kept lying to us. We, the passengers, caught them in one lie after the other. First, flight was delayed until 2pm, then 4pm, 6:30pm and finally 8:15pm. They could have told us to leave and come back at 8pm.We were there since 8am and many passengers even earlier. I was with my 6 year old daughter. I got tired of requesting a charger for my cell to be able to use it for work reasons and they kept IGNORING me and would not even make the effort. Never again Avianca."
Pros: "Commuted all summer between Miami and Bogota. 5 times on Avianca, 4 times on American, 1 time on Latam. Avianca is the best of the three."
Pros: "Courteous and polite attentive staff."
Cons: "My seat 12D didn't recline."
Pros: "Food and quick attention"
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Cons: "the food between bog and mia was horrible a very hard and greasy piece of meat. the entertainment system had to be rebooted 4 times, it started working one hour into the flight."
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Cons: "I have no complaints about the actual flight. My problem is that I flew from Miami to Barranquilla Colombia. I checked one bag which had a lock on it. Nobody told me to remove it. When the bag arrived in Barranquilla it was wrapped in a plastic bag. Upon opening it the bag was open and my belongings tossed around. The lock was gone, one zipper was missing and the other zipper was damaged. Couldn't close the bag. Made a complaint in Barranquilla at the Avianca desk. They gave me another bag. Made another complaint over the internet at Avianca.com. Let see if they reimburse me."
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Pros: "Food, leg room and attentive attendants"
Cons: "My hair was broken. Same position during the fligjt. Many people in the same situation."
Pros: "On time and easy"
Cons: "The two options of breakfast where the same thing except for a slight variation!"
Pros: "Very nice flight. On time and great service!"
Cons: "The check in process was hectic. Even though on line check in was completed 24 hours earlier it took us almost 45 minutes to get our boarding passes. We understand the need to check documentation but this has to improve"
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Cons: "Friendly service with a smile. Great attitude from flight attendants, will do it again"
Cons: "More food options."
Cons: "The food was good but the utensils were too small. The tv was too small and far away from me ."
Pros: "Again the attention given by the crew. The comfort of the seats. meal. The variety of the movies for entertainment"
Pros: "On time"
Cons: "Uncomfortable seats on Airbus 320. Attendant spilled water on passenger while serving."
Cons: "I'm writing this review in behalf of my mother, who had a nightmare in Lima, Peru. Avianca changed her flight without prior notice (email or phone). She is a 72 years old woman that had a stroke three years ago, can't be exposed to any stressful situation, she needed to take medication at 9:30am LIFETIME! They didn't asked if she had a health condition, they just decided to change her flight from the one at 10:00am to the one at 5:00pm. Maybe they would be able to guess it as she was so nervous, she showed worried and confused in the counter where they informed her the "news" during check-in process. She arrived 3 1/2 hours in advance to the airport in order to avoid flight stress. She doesn't have family in Lima, so they sent her to a nice hotel (but far), arrived at 10:15am so she took her medication late. Very stressful episode for me and my family after trying to contact her as the hotel didn't let her call us (Avianca said she would have an international courtesy call). My mother called a friend of mine informing her the situation, that is how I knew about this. She didn't ate correctly that day as her food has to be low sodium. They should have arranged her flight in a same group plane and avoid old persons (with conditions) wait 9 hours. There are no words to express my frustration as nobody could help me in Avianca customer service. They should have priorities and consideration for elder people as this kind of situations are harmful for them, their blood pressure and their hearts! CERO COMMON SENSE!"
There was a total Lack of communication regarding delays.
Cons: "More movie selections and better food"
Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Cons: "the seat too back"
Pros: "flt on time"
Cons: "over all everything was just fine"
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "The crew and service"
Cons: "Personalized entertainment system or available through WiFi in tablets."
Pros: "Great seat. Right behind first class."
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Cons: "a/c full, needs more control."
Pros: "Excellent service and on time."
Cons: "Food could be improved a bit more."
Pros: "The food and entertainment."
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Cons: "Food very average"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Las atenciones son buenas"
Cons: "La comida no es buena para un vuelo de 6 o 7 horas"
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "The quantity of the food was few"
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "Everyone everything"
Pros: "I now am a fan of COPA airlines"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "The same as my flight from Managua to Panama"
Pros: "No delays"
Cons: "People take too long to board the plane"
Cons: "copa management delayed the flight 1 hour 45 minutes to wait for 17 people arriving from ecuador to Panama to connect with the miami flight. With no notice the left us sitting in panama airport till 130am...Arrived Miami at 340am!!!!!! Copa saved a few dollars on not having to put passengers on a hotels but lost 2 clients who pay for 1st class tickets for good...."
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Cons: "Flight toke Way linger than usual"
Cons: "I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage"
Pros: "Brand New air plane"
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Pros: "O lanche não foi Mãe Terra e isso é muito bom."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Pros: "All great n crew very helpful"
Cons: "Gol app is terrible and buggy."
Pros: "Buen servicio en gral."
Cons: "Si. Podría haber entretenimiento a bordo."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Pros: "crew was smart. very standard"
Cons: "i had issue getting checked bag from kiosk. had to speak with attendant"
Pros: "The space between sits in the airplane"
Cons: "The timing"
Pros: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Cons: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Pros: "On time"
Pros: "Quick flight"
Cons: "The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Pros: "poor food. extremely poor food."
Cons: "it would be expected to actual food(2 meals) on a 7 hour flight."
Pros: "punctual, airline staff were accomodating"
Cons: "nobody speak English"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "Everything about today’s flight hit the right notes: wonderful lounge, premium boarding line, no one in the middle seat, overhead bin space was very good, Wifi to watch movies and a holder for my iPhone while watching the movie, quick and efficient food and drink service, etc."
Cons: "There were no negatives for me on this flight."
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Pros: "el vuelo estuvo bien"
Cons: "la atencion del personal en tierra me parecio deficiente"
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Pros: "As a wheelchair user I was treated well from the ticket agents, escorts, gate agents and flight crew."
Cons: "Not one thing."
Cons: "Space on the seats, between the seats."
Cons: "All ok"
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Cons: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Cons: "Flight extremely delayed, people accompaning crew boarded first and took space in the overhead, i tried to change seats no no one at the gate was willing to work"
Cons: "Gol decided to charge 35 Reals for each checked baggage. As a result most passengers do not check their bagagge and the crew has to do tetris during 20 minutes in order to accomodate all on-board items. This produces tension among passangers and the crew."
Pros: "On time, good service, comfortable plane."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Crew members were helpful"
Cons: "Food was bad and didn't taste fresh. No tea to drink either. Boarding times were usually late but arrival times were as expected. There's no entertainment at all in the planes. No screens, no movies, no nothing."
Pros: "Very clean, orderly boarding"
Cons: "Need more instructions on boarding in English"
Pros: "Employees were helpful profesional and friendly"
Cons: "The time"
Pros: "the cabin crew are good and professional"
Cons: "It takes them alot of time to get me my boarding pass..... asking too many questions about visa status although everything was clear from the beginning"
Pros: "Flight was on-time. Clean planes."
Cons: "GOL ground service in Montevideo and Rio. Unable to assist with switch from Garulhos airport to Conghonas in Sao Paulo."
Pros: "Old plane and seats were very uncontable."
Cons: "Better and new planes"
Pros: "More fly to Managua"
Cons: "Counter help improve"
Cons: "Worse airline ever. They cancel my flight one way and the other leg was delayed for more than 6 hours"
Pros: "Never use this airlines Booked first flight, they didn't tell me for a month flight was cancelled. Took 4 months to get a refund!!!!"
Cons: "The flight got cancelled for some unknown reason so I had to purchase a more expensive flight at shorter notice."
Cons: "I didn't like that the route was cancelled and Kayak didn't help at all"
Pros: "Nothing no communication between customers and airline."
Cons: "Everything, no organization, no communication, constantly canceling time and flight."
Pros: "The plane arrived on time once it left the airport which was unlike the flight from JFK to Georgetown that had passengers seated for three hours after they boarded the plane while some check was going on."
Cons: "The Flight Attendants were not paying any attention to passengers and only a glass of water or soda was given after 2-3 hrs into the flight.Some passengers were not given anything to drink or eat and you can literally died of hunger after having to wait so long because some passengers arrived at the Airport three hours before to check in."
Pros: "the price was reasonable and the flight arrived in a timely manner."
Cons: "There was no food or snacks on a 5 hrs flight, The bathroom was in disrepair and nasty. The aircraft was in poor shape, overall."
Pros: "The flight was smooth"
Cons: "The appearance of the plane was unacceptable"
Pros: "Nothing At ALL I Did not go on my trip because they cancelled my flight 2 weeks before departure no explanation."
Cons: "Very unprofessional I will never booked with them again."
Cons: "Dynamic cancelled our return flight from Punta Cana!! We were left stranded in a foreign country and had to buy a VERY EXPENSIVE flight back on our own. No one did anything to help us. The flight we found left from santo Domingo 3 hours away!! Another expense for cab. They should give us a FULL REFUND including the extra expenses."
Cons: "I booked this airline 4 months in advance for a destination wedding. I then received an email just a couple weeks before our trip saying the airline cancelled all flights from New York to Cancun effective immediately and my only option was to take a refund. The problem was, it was a 2 month wait for the refund and I only had 3 weeks before the trip. We did not have the extra money to lay out while waiting for a refund, and as a result had to miss a wedding in which my fiance was supposed to be a groomsman. I understand flight plans change, but was handled very unprofessionally to cancel flights already booked, considering the hundreds of other people who must have been put into the same situation."
Cons: "Plane was 12 hours late. The most unprofessional staff and crew like no one cares, just there for a paycheck. Showed up at airport for flight from NYC to guyana and was told to go home and come back the next day. Nothing works in the plane(crew call button, television or reading lights). Seats are old and very dirty with food and everything else on them. Even better was my flight from Guyana to New York as we were about to takeoff a passenger realized she was on the wrong plane so we had to return to the gate and let her out."
Cons: "Horrific.. every flight is delayed.. no representation, don't care about passenger.. planes are old and leg room is non existent. NEVER AGAIN"
Pros: "I didn't like anything about this airline"
Cons: "They cancelled my flight without any notifications and had no proper representative at the airport to explain the cancelled flight in details. I was unable to use my flight and missed my job interview back home!"
Pros: "Fast boarding"
Cons: "Old plane. Bad food. No entertainment on board"
Cons: "The y cacel my fligth 48 hours before flight, and reinstal the flight 12hours before flight, they didn't asing me in other airline, so I need to buy another ticket in United, so I ask for my money back, I can trust any more in Dynamics"
Cons: "They canceled the fligth 3 times"
Cons: "No accommodation from the airline me and my family slept in the airport."
Cons: "The flight was delayed by 2 hours due to a TSA document being sent to the plane on the tarmac, ridiculous. Even the public bus transport service in Uganda does a better job that Dynamic Airways do with the air services. Would not recommend to anyone, whatsoever."
Cons: "Delays in aircraft take-off due to ESTA custom approvals and delays due to mechanical faults. Both flights from LA to Cancun and back were delayed a minimum of 60 to 90 minutes."
Cons: "They need better organization"
Cons: "When I got to the airport they informed me the flights were canceled. I had to purchase new tickets with other airlines at really high cost. Dynamic is not compensating me for any of the expenses."
Pros: "Great flight for a cheap Price"
Cons: "i found out less than 24hrs before my departure that my flight with dynamic did not exist. I had a booking for thursday july 7th, but when I went to check in flgiht did not exist. called dynamic and at first they said flight was scheduled then changed the story to they just cancelled it due to technical error and were going to contact me. they offered a full refund or taking their flight the next day. I needed to be in mexico that same day for a wedding so had no choice but to accept the refund and pay much more for a new flight out of a new airport. worst experience ever, and I know that if i hadnt called I would have been at the airport the mornign of the flight for a flight that did not even exist. I had friends flying the same flight they offered me for the next day and that flight was also cancelled as well their return flight. glad I went with a new airline. Also, i was told they would email me with confirmation of refund and have yet to receive anything from them, 1 week and counting. Ridiculous!"
Pros: "I enjoyed the crew and the pilot. The pilot of my flight took the opportunity every time it was necessary to inform the passengers on any issues that may make us uncomfortable as well as kept us informed about our flight time as we made our way to NYC."
Cons: "Upon take off, about 2 minutes into ascending, the plane faced strong turbulence which then caused the plane to drop a couple feet as it was ascending farther into the air. This occurred about 2 times and made myself and the other passengers uncomfortable. But, I do understand that the airline is not responsible for the weather."
Cons: "please see my last review"
Pros: "the actual flight itself was fine"
Cons: "all the screens at check in said that the windows opened 4 hours before the flight, but for us they didn't open until 1.5 hours before the flight. once they opened there was only ONE person staffing the desks. when we eventually got on the plane, we didn't leave until an hour after scheduled departure. their customer service was also terrible when i had questions about my flight prior to the trip. will never fly again."
Cons: "Will be getting in touch with KAYAK customer service at a later time but this was by far the worst traveling experience I've had to date. i showed up to the airport and discovered (after waiting 2 hours to check in) that no plane would be arriving and to come back the NEXT DAY to try again. half the people in line had already been told that. I instead had to buy a new flight to get to my family. so beyond disappointed that a platform like kayak i've used for years would allow the support of such a sketchy carrier. i still haven't heard back about my money and don't expect to get a refund since their customer service is non-existing. SO disappointed in KAYAK and will be using expedia in the future"
Cons: "Dynamic office support is .... Rated below 0 It takes about two weeks to get results. Email response once in 2-4 days. Even on a phone - call tomorrow. And such thing every day. Plane was unprepared for boarding - very hot and unhealthy air."
Cons: "The deputure time was changed twice to very inconvinat time"
Cons: "- Luggage was lost on our direct flight (not sure I understand how luggage could be lost between check-in and the plane?) - Almost didn't board because their boarding procedure did not cover customers in certain rows - Called their customer service but they couldn't connect me to anyone who knew anything about my flight - Their customer service rep refused to connect me to a supervisor - There was no number to call about lost luggage - only an email address - Called JFK airport but they didn't have a direct line to the Dynamic airlines desk - Once we lost our luggage, Dynamic provided us with an email address to use to keep updated on the status of our baggage, but the email address didn't work. - No refunds have been issued yet for the inconvenience caused by the lost luggage"
Cons: "everything plus the plane was filthy!!!!!!!!"
Cons: "I arrived on Saturday, May 28 for my 4:45 flight only to find out that the flight no longer existed. In fact, apparently this flight has not existed since April 1st. Yet, vayama CONFIRMED the flight the week prior. Dynamic offered no apologies or nothing for that matter. I had to miss work and pay for a hotel for Saturday & Sunday night!!!!!!!!!!!"
Cons: "Tickets cancelled last minute and I had to buy a ticket from another airline at 2x the price due to short notice. This airline is a scam."
Pros: "The crew, boarding, punctuality."
Cons: "Food and seats. The rest was awesome. It's just 2 very important things"
Pros: "Lowest price"
Cons: "The plane smelled like urine. This is not an exaggeration."
Cons: "I arrived 2 hrs before my flight was scheduled to leave, only to be informed that the flight in fact was changed and left 3 hrs prior and that I must have been among some of the others that did not receive notification from their online booking company. I had to rebook a flight for that day at nearly 800.00 dollars!"
Cons: "The flight was cancelled less than 24 hrs before it left. We were booked on a flight with JetBlue by Dynamic instead. The flight we ended up taking was 3 hrs earlier in take off and was supposed to land an hour later after a layover. Both flights were delayed which wasn't Dynamic's fault but it led to a long day of travel and stress."
Pros: "Great staff"
Cons: "Customer service emails late reply"
Pros: "Good attitude at the counter. Travel asistents for handycappers was sayisfactory"
Cons: "Slow atention at check-in"
Pros: "Direct plane"
Cons: "customer service was horrible"
Pros: "We were relocated in a different flight 3 hours later."
Cons: "The flight was cancelled with no prior notification, the update didn't appear even on internet Airport information"
Cons: "THEY CANCELLED MY FLIGHT TWICE , TAKING 5 DAYS OFF MY TRIP. TERRIBLE SERVICE TERRIBLE PLANES TERRIBLE COMPANY"
Pros: "Flight take off 4 hours late and landed on Miami no Ft lauderdale like the schedule was made. Really bad experience!"
Pros: "Service over all was good."
Cons: "No entertainment on a 4 hours flight, and the conditions On the plane inside. Very old."
Pros: "El servicio es eficiente y rápido."
Cons: "Los asientos del avión son pequeños"
Pros: "The pilot warned us when there would be turbulence. There was a blanket and pillow on my seat."
Cons: "The passengers acted like they had never flown before. I was so surprised at their behavior."