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Pros: "Economy plus was quite comfortable."
Cons: "The storage space would have been woefully inadequate if the flight was full."

Pros: "The crew was super pleasant and friendly on this small plane. The flight was quick and smooth. The snack on board was new and enjoyable, not just pretzels."
Cons: "The flight was delayed coming to Muskegon causing me to really rush to my connection in Chicago. This was a small plane so there was no charging abilities or WiFi."

Cons: "Flight was delayed, missed my connection"

Pros: "I liked that the stewardess in the muskegon to Chicago flight gave us the gate numbers that we needed since there was a delay and we were very pressed with time."
Cons: "The weather delay but there is nothing to control that yet..."

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "Boarding was much more organized with lines marked for each boarding group. The crew was super friendly. Also, I received a whole can of cran-apple juice, which was much nicer than just a small cup. The tv options were also fairly priced for the options available."

Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."

Pros: "Rud staff"

Pros: "Crew- very efficient on the ground andon the air"
Cons: "Inner flights no entertainment. Maybe dhould go wifi like LH"

Cons: "Easy for check-in and on time"

Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Staff was friendly and helpful. Flight was smooth."

Cons: "Entertainment could have been better."

Pros: "The crew , living on time"
Cons: "I had no dislikes"

Cons: "O'Hare airport. Bad signage to economy parking."

Pros: "The flight was on time."
Cons: "The wifi for the entertainment worked perfectly, a power jack is needed to charge the device."

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"

Pros: "The staff was pleasant tho"
Cons: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"

Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"

Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."

Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."

Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."

Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."

Cons: "My itinerary had to completely change."

Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."

Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."

Cons: "Grant flight , i flew with my daughter in business class the service was very good , food was great , missed watching direct tv as the Olympic Games was going on , but over top notch"

Pros: "Everyone was very friendly"

Pros: "Was nice"

Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."

Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"

Pros: "Nothing!!"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""

Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."

Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."

Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."

Pros: "Overall good flight. Very quick! :) nice pilot"
Cons: "Nothing in particular."

Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"

Cons: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."

Pros: "I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help"

Pros: "Nothing"
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."

Pros: "A everything was fine other than..."

Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."

Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."

Pros: "Easy flight"
Cons: "Very bumpy!"

Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"

Pros: "For a ten hour flight, one snack and one small meal is not sufficient. Please adjust immediately."