The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
I liked that the flight crew was super nice and helpful
It was a bit crammed
It was just ok.
Nothing was complimentary.
The service was the best you could ask for
Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
The quality of the planes
Airport facilities at Adis Ababa
I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.
Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.
Amazingly smooth flight and landing.
friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!
The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.
Probably not the company fault, but my stroller was a little damaged when I got it at my destination.
Confortable space, great food taste,
When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived.
Easy boarding on time nice crew
Nothing about check-in and boarding.
Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.
Didn’t have much choice for vegetarians.. food was not good atol
Crew was nice
The behavior of crowd and no leg space
inflight service, F&B, new planes, checkin, connections
no jet away at deplane. Stairs are clumsy
|Flights Arrive in||Los Angeles|
|Flights Depart from||Nairobi|
|Airlines||British Airways, Ethiopian Air, Alitalia, Etihad Airways|
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