left on time, arrived on time Good communicatiion from captain
Staff in economy not very friendly Very long wait for baggage
I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.
The exact timing going and coming
Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn
Nice, friendly crew
Nothing to like
11 hours wait time!!!! No lounge entrance No food!
Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.
1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.
Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.
Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
efficient service. timely departures/ arrivals
Flight on time
Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
please send us an email and someone from our team will get back to you promptly.