Spend hours delayed with no food, water anything sitting on the aieplane with no ability to eat or use the restroom. My entire experience was the absolute worst. I will never fly jet Blue again.
It would have been nice if they had offered more than one set of snacks
Seats were not too comfortable; it was impossible to locate the underseat power outlet.
You get what you pay for with JetBlue. Every little thing costs more, you are nickel and dimed until the end. Entertainment doesn’t function. Flight attendants do the bare minimum.
Ground crew gave me interference about carrying a laptop and a small shoulder bag, even though I told them I traveled with them all the time. I then placed my laptop bag in my carryon and took out a medical device, and ground crew still tried to give interference. I had to remind them that medical devices don't count towards luggage limits. It was quite annoying and unne
The check in and boarding process was a bit of a cluster. Two people at the counter to check in, three random lines that nobody knew which was for what, and people kept getting shuffled from one line to another for no apparent reason because then they’d get shuffled back and end up getting out further back in the line than they were originally. I only had to hand my already checked bag over and it took 45 minutes. I was never assigned a seat so when I tried to board I was pulled out of line again while someone had to try to manually assign me a seat. During the flight I got up to go to the bathroom, and there was an attendant in the aisle offering pillows etc and it was a 30 min wait unbuckled standing by the bathrooms because she said I couldn’t go past her. First and last time flying jet blue to be honest.
Communication since no reason or explanation was given for 3 hrs delay
Flight was delayed several 3 hours - no reason was given and no communication what so ever.
No overhead baggage room even though I was seated in row 2. Consequently had to check in my carry on bag. Baggage carousel was jammed. Took 45 min to get my bag.
Excellent. Although they used to greet me as a mosaic member and provide a free drink, early boarding helps me to keep coming back to JetBlue.
Weeeeeeell, you folks know economy class on Airbuses well--you're packed in like sardines. We may actually spring for more expensive seats next time, with a little room to stretch out. NO room to stretch out in Airbus economy class! :-) Apart from this, the food was decent (considering that it's mass-produced, and has severe spatial restrictions of its own), the staff were friendly enough, and there was a wide selection of movies, etc. to watch. Overall, I'd tend to use the word "adequate" rather than "exceptional" for my experience. But really, how could it be otherwise?
Excellent service, full flight but all went well ; slightly delayed start at Faro but arrived in Cork on time.
The ease of boarding was good. I wish they had something to eat on the plane.
The check in process at CDG was absolutely unacceptable. We arrived to the airport 3 hours and 20 minutes before our departure time, waited in line for 1 hour and 30 minutes to check in (despite having checked in online and only needing to check a bag), then were forced to check all of our rolling luggage despite the fact that all were compliant with carry-on requirements. The staff at the desk were rude and there were only two desks open, while eight people were working. The check in desk wasn’t even opened on time (3 hours prior to departure) and there was no communication about when it would open or why there was a delay. We feared missing our flight because the departure board was not updated, so rushed to our gate to board once we were through security because it was 20 minutes prior to departure, only to wait another 30 minutes before boarding even started. Communication was lacking throughout the process. What a horrible end to our trip.
Seats were less comfortable and tight from Newark to Dublin, than my second flight ( small segment from Dublin to Lyon). Movie audio was with frying sound overall. Yet the worst was as follows: one male, (dark hair , glasses on) from the crew member was so cold and rough, while I remained with constancy polite and kind. Per exple with the noise level I could not hear him at first for beverages, he rolled his eyes at the third times I finally heard him. From the start, loading my small hand bags , he directly spoke to me and said “ I had to keep my shopping bad by my seat, under , while there was sufficient room and I was among the last to sit. I show him the space , his face was always dull, stoic, not welcoming as the usual crew members from any airline companies are. When I think of my experience I liard w Aer Lingus, this is the image that gets back to me. Needless to say that as a passenger and client, I felt belittled since all this happened in front of the surrendering passengers. It s an affront and not a pleasant feeling especially when being traveling which oftentimes involves stress with carrying, and making it on time. I m not happy with the experience I had to be honest and I fly four times a year. Thank you for allowing me to share this statement with your company.
I like Aer Lingus so that is why I’m writing this critique so they can become better. The boarding gate was too small to board properly. Our seats were toward the back of the plane knowing we would be boarding after business class, we moved to that area after business class boarded. An Aer Lingus employee told us we couldn’t stand there. We explained we were the next group to board and wouldn’t even be able to hear when our boarding was called. She didn’t care and was not very professional. The cabin was freezing. I wouldn’t feed my dog the food. We were over an hour late coming into chicago because of weather which can’t be avoided. I asked the crew if they could make an annoucement for before whose final destination is chicago to wait and allow the people with connecting to deplane first. He said there are a lot of people with connecting flights. He said, it doesn’t matter. Well, yes it does. He could have been more considerate of his passengers.
The seat spacing was good. The food, not so good... typical airline food. 😕
I would face like to have more selections for entertainments overall it was very good. .
One cold drinks service. No snacks with drinks. No tomato juice or apple juice, coke - only fanta or sprite then ran out of that. Went to gally after meal service no one there / no self service for water at least. Waited 25 min for cabin crew to assist. No recycling of cardboard/ plastic - all put to garbage. Breakfast was a nutrigrain bar and an orange juice. Also I'm sure I booked a flight with checked luggage allowance but had to buy extra when I had my booking confirmation. Movies were good. Chairs comfy. Pillow and blanket and ac vents.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
