Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew was friendly indeed."
Cons: "I was really surprised that there was a gate change that made the flight depart from a whole different part of the airport. I was sitting right there and didn't notice it but thankfully I had enough time to get to the different gate."
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Cons: "American Airlines in Lima refused to accept my bags 50 minutes prior to departure (not my fault, due to a delayed flight) and caused me all sorts of headaches and problems. I almost had to sleep in a hotel over night. I missed my flight because AA were idiots."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Cons: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Pros: "Food was surprisingly pretty good. Good entertainment options."
Cons: "The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them."
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Pros: "Great movies and food"
Cons: "Being delayed"
Pros: "Perfect from start to finish"
Pros: "Operated by American Airlines and the crew was polite and attentive."
Cons: "Economy Class is a Beat Down, but what are you going to do?"
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "friendly crew, great service"
Cons: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Cons: "The changed of flight from.BA To American airlines."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "Price and service"
Cons: "Outdated airplanes"
Pros: "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
Cons: "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
Pros: "Helpful and friendly ground crew in London."
Cons: "The Muslim meal was a bit too spicy for me."
Pros: "American Airlines is always my first choice for flying. Gate crew was February friendly & efficient."
Cons: "This particular plane was not worth the up charge for seats. The head phone jacks did not work in our entire row & nobody cared, so we were not able to watch the monitor or any entertainment. Seats that didn’t have to pay extra we’re working. They skipped our row when offering drinks & snacks, when my seat mate asked for some of the biscotti the attendant questioned her asking if she was sure she hadn’t already already had one. Final small thing was the latch on the try table was not working correctly. In a nut shell, not worth the extra money that was paid."
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Cons: "No electrical outlets. No monitors"
Pros: "Flight crew was great and made the flight that more memoriable ."
Cons: "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
Cons: "First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude."
Pros: "Timing was on point. Majority of the staff was friendly. Wifi with gogoflight and as I am a T-Mobile Customer is definitely a big good point."
Cons: "No food was given if you didn’t buy anything. Even being the flight almost 4 hours. ($10 for a chicken wrap...)"
Cons: "Nickel and dimed. Only one checked bag on an international flight? Terrible food. Outdated entertainment system."
Cons: "no personal tv in each seat in the international route"
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."
Pros: "The crew was nice."
Cons: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Cons: "Allergic to cat/dog dander. Had dog with no kennel in window seat of my row. I was on aisle seat. As we all got up to let the owner go to the bathroom a dog followed walking on my seat. For the last hour and a half of the flight the dog Sat on the owners lap. My allergies and asthma begin to flare up prior to landing . Not a pleasant flight ."
Pros: "This wasn't a British Airlines flight! We ended up being on a crappy, ancient American Airlines flight instead of the BA flight we had booked. It is very duplicitous to purchase a ticket for an airline with a great reputation and end up on a genuinely lousy flight on a totally different airline (especially one like American, that I would never book!)."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Pros: "They were offering free checked carry-on luggage at the gate so took advantage of that which got my wife and I pre-boarding. Which was a good thing because the overhead bins were awful on this dinosaur plane."
Cons: "I thought we were getting a history tour upon boarding as one of the first airplanes ever constructed or something. There should never be an airplane that doesn't have personal entertainment on board for an 11+ hour flight. The main cabin had two monitors up front on each side and one in the middle section. We paid for "premium" seats, no charging options. The overhead storage could barely hold the smallest of carry-on luggage. The food was mediocre at best. We were pretty close to the front but every time the beverage cart made it to us the wine was already empty from the previous passengers. Overall pretty miserable flight"
Pros: "Stewards were patient and attentive."
Pros: "it was all very easy and good."
Cons: "Liked it all."
Pros: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Cons: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"
Pros: "Food was good and staff was nice."
Cons: "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
Cons: "Seats are uncomfortable and absolutely no shoulder room when squashed in the middle seat"
Cons: "Very poor help in Amsterdam in how to make connections"
Pros: "New Polaris Business"
Cons: "Cabin crew"
Pros: "For the most part the staff made an attempt to help me get onto a flight. I think."
Cons: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "Having an aisle seat."
Cons: "Being bussed a long way out to the airplane made us depart late. Very inefficient handling by the staff. They should have started earlier. This has never happened to me before on United. What has happened?"
Pros: "Trying to get all of our seats (3) together"
Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."
Cons: "Everything was fine"
Pros: "Great service, onboard entertainment, comfortable and got in early"
Cons: "United crew was so rude. It was very apparent they were annoyed and burnt out from their jobs. I even overhead a crew member making a rude comment about me to another crew member. All I did was ask a question, and apparently it was a stupid one. Made me appreciate my flight to Amsterdam on Swiss even more than I aready did!"
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Cons: "Lufthansa was not good at all and different from what I have seen some years ago, it is going down"
Pros: "Good leg room."
Cons: "Plane sat on rinway in Newark. For 4 hours before takeoff with no explanation provided. I miissed my connection to Dubrovnik. I was flown from munich to frankfurt and then to zagreb. I was put up in a very low class hotel. I aarived in dubrovnik at noon the following day. This caused me great anxiety and aggravation and a losd of a full day of vacation."
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Pros: "nicest flight attendants and very friendly, thoughtful service. thanks for a great flight!"
Cons: "Entertainment Did not work properly."
Pros: "Crew and staff were very friendly, helpful and wonderful experience with them. I appreciate the flight leaving and arriving close to scheduled time."
Cons: "No USB charge connectors/power outlets (integral these days on a long international flight). The quality of in seat tv screen is mediocre - best to watch on your own device (but then you need the USB connection that is missing on this flight). The wifi kept on dropping in the plane (both ways). The food is not as good as served on other airlines and they ran out of dishes both ways and we did not have choices and had to eat what was available (which was not good either). Should indicate on seat selection when making purchase if there will be items below seat such as metal boxes that will limit legroom more than for other seats. I was placed at such a seat both ways, and had no legroom for over 8 hrs each way. :/"
Pros: "The flight crew was phenomenal!"
Cons: "there weren't any movie options. the crew put on three or four movies that started and ended at their own designated time."
Cons: "there was no in-flight entertainment for the duration of the flight."
Pros: "The crew was friendly and even fun"
Cons: "My seat did not recline at all. I believe it was broken."
Pros: "The first leg of this flight was excellent. Good crew, excellent service, great entertainment centers, comfortable seating, enough room in aisle to allow movement. The second leg of our journey ( From D.C. to Seattle) was another story."
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "I liked the equipment, very comfortable. The actual entertainment was alright, but it would be better to have the movies start when one is ready, and not on a fixed schedule. Plenty of bathrooms."
Cons: "We were quite shocked that we couldn't check in on-line. We spent literally hours, even brought a computer with us on a day-trip so we would be the regular 24 hrs before. Then tat also changed to 23 hours, then we were denied completely. This is very old-fashioned and really unacceptable. Why???"
Pros: "Boarding was a bit crowded and hectic. The food was good as was the service. We had tons of entertainment options."
Cons: "Checking in in Amsterdam was a nightmare. Long lines everywhere. They can't handle the volume of passengers efficiently"
Pros: "The flight landed early."
Cons: "United Priority Gold Status were placed in Group 2 boarding?!"
Pros: "The fact that we had two checked bags at no cost as well as the communication of the airline crew and also the choice of entertainment which even included HBO and Showtime."
Cons: "I required a wheelchair from gate to gate, on each gate I had to ask for it a few times, regardless that it said so in the computer. On one departure i bearly made as we ran really late. United reps seems kind of moody. Waiting for so eone to pick me up last minute made for a really stressful trip."
Pros: "ONLY 3 OF 10 CHECK IN DESKS OPEN FOR 250 PEOPLE. TOOK OVER 90 MINUTES."
Pros: "The service was outstanding. There was a lot of space between the seats. A lot of movies to choose and the best part you don't have to pay for it. Nothing like other airlines. This is the best by far!"
Pros: "Food was good"
Cons: "Well, first of all, it was operated by United. It wasn't even a Lufthansa flight. Also, there was no power outlets in economy. What year is this again??? And no touchscreen to choose what movie I want to watch?? Get with the times, United"
Pros: "Meal was served right away and then we were not bothered for quite a while in the middle of the flight."
Cons: "Seats could use a lumbar support"
Pros: "Food was not great. Not enough recline in economy to really get any rest."
Pros: "Crew was friendly, boarding was efficient"
Cons: "Cabin and seats were dirty, crumbs all over seat. Overhead bin doors kept popping open during flight. Landibg was bumpy, overhead bins opened and luggage fell out, piece of paneling/molding fell off and landed on me. Flight crew just picked it up and stuck it back on. Plane looks like it needs to be retired."
Pros: "Overall the flight was good."
Cons: "I was a little disappointed when I discovered the weight limit for carry one was so much more restrictive than other major carriers. The seats did not feel as comfortable on the Liftansa flight as the United flight."
Pros: "Everything was smooth including the flight itself. Would definitely fly with United again."
Pros: "My flight was smooth, the boarding was handled quite efficiently. The sandwich offered was very tasty."
Cons: "I thought the the new release movies offered should have been much more recent box office hits."
Pros: "Very nice flight staff. Will be joining again"
Pros: "The crew was efficient & the food was pretty good."
Cons: "The headrest was a little uncomfortable"
Pros: "Short. Easy."
Cons: "Flight a little late. Waited outside at SFO before anyone could board plane 15minutes it was cold."
Pros: "Good food choices. One very nice flight attendant."
Cons: "I paid for the Premium Economy upgrade but they don't tell you that even though you have more leg room, the window seat has a big silver box through half of your leg room space. The seats also had these tiny tv screens for entertainment. I bought the flight through Lufthansa & it was a United plane. Wish it was Lufthansa."
Pros: "The flight was good, no delays and we made good time. I was glad that the fasten seat belt sign wasn't on the entire flight."
Cons: "I spent 9 hours without in-seat entertainment because the system was broken. I had to follow up with the crew several times and no one ever checked with me to see if I was satisfied."
Cons: "It was an older plane and was not as comfortable. I found the staff on my side especially to be unprofessional and curt in their responses. One lady was chewing gum the second half of the trip. I also found their drink cart was not stocked properly and they would have to ask across the isle during all three drink services as opposed to prepping their cart."
Cons: "we had a 3 hours delay"
Cons: "I will never fly with your airline! My luggage is damaged, the flight was terrible at informing people about gate change, the food was not edible, do I need to continue. I just wont fly with your company."
Pros: "Not much"
Cons: "It was a United flight in a extremely old plane with horrible customer service."
Pros: "The worst I have ever taken"
Cons: "Flight attendants rude. Super late and no offer for a drink voucher even"
Pros: "The flight was delayed because the incoming overnight flight was late. But not a big deal. Crew was good. My family of 4 pickcked this flight because it was cheaper than the United Code for the same flight. I bought these tickets with my United Mileage Plus card and avoided any bag fees."
Cons: "Was stuck in the last row because I was not able to navigate the check in process with the Kayak purchase. Flight was bumpy at times I think due to headwinds. Food options could be better. I chose the chicken but was not told it was curry chicken. My family told me the pasta was inedible."
Airlines flying from the Netherlands to Monterey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights