Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Pros: "It was absolutely on time. Great!"
Cons: "The meal is always too spicy and for more south Asian style. I prefer more European meal."
Pros: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Cons: "Boarding staff was rude Bus transport from plane to terminal"
Pros: "Friendly staff and smooth boarding process."
Cons: "British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline."
Pros: "Everything ran on time."
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"
Pros: "Seat super small, could not avoid touching other passengers, I am not obese."
Cons: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Cons: "The flight should have been on time rather than 2 hours late. The Gate agents should have been more honest about what was happening."
Pros: "Friendly crew"
Cons: "BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy."
Cons: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."
Cons: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Pros: "The captain made a very smooth landing in extremely poor conditions."
Cons: "Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it."
Cons: "One world premium member, last seat next to the bathroom, rude check in staff who we’re highly unhelpful saying they had no authority to help and to use ba.com for customer service issues and outrageous checked bag fees €75. Never again BA."
Cons: "1 hour flight took 3 hours because they sat on the ground counting baggage...twice.nothing"
Cons: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Crew were nice and helpful"
Pros: "The flight was short"
Cons: "Upon arriving at the check in desk we were told that a member of our party had been removed from the flight. While trying to work out a solution with the attendants they were incredibly unhelpful, knew very little about the situation, and at times mocked us. Lisa at the AMS location was particularly rude to the members of our party."
Cons: "The flight got delayed 1:30 hours, because they had to change planes in London and we were wating in Amsterdam. We didn't aboard fast since there was no space for the hand luggage so they had to send the luggage to the belly of the plane at tha last minute. Definetly the worst fligth ever!!!"
Pros: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Cons: "Airline food is often risky to eat and The variety is poor especially if you are vegan"
Cons: "The boarding process could be better"
Cons: "The ground crew at check-in was not friendly nor helpful."
Cons: "The male crew in the bag is not try to help people put on the carry on language to the top of cabin. He stood there and look at us. When I directed to him and asked for help, he just stood there for few sec. and decieded to help me but with an attitude. Same as the other lady need their help to put the backpack in, both male crests stood there and wasn't planning to help, and the passenger stood up and assisted her."
Pros: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Cons: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Cons: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"
Pros: "Boarding smooth enough, seats comfy enough"
Cons: "Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry"
Pros: "Friendly experienced staff"
Cons: "Club Europe...business class? Seat pitch is a let down. Only benefit is an empty middle seat"
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Cons: "delays, loud drunk in boarding area in Amsterdam that had been removed from his flight,"
Pros: "Even flight was delayed, all was well with excellent service."
Cons: "Left almost an hour late, no explanation, started boarding late, seats are uncomfortable"
Pros: "Quick and a clean aircraft"
Cons: "Nothing special to say"
Pros: "I didn't pay to reserve a seat ahead of time, and was a little apprehensive. I checked in about 23 hours before the flight and was assigned an aisle seat with no problems."
Cons: "Once we boarded the plane, we spent about a half hour on the ground before take off. This isn't reassuring when you have a connecting flight."
Pros: "I missed my connection to Los Angeles which had major consequences for me in terms of work related issues and pick up complications."
Cons: "Flight was delayed 45 mins, but when I'm 2 mins late to check in the cancelled my boarding pass. Ridiculous customer service wanted to charge me $400 to change my flight!!! Never again"
Pros: "My itinerary said british airways but my plane was American so I missed my flight due to standing in the British airways line instead of American. This needs to be fixed."
Pros: "Great food!"
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Everything was great and I truly enjoyed this flight."
Cons: "Terminal 5 in Heathrow can require a lot of walking."
Cons: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."
Pros: "Crew, food and entertainment were excellent."
Cons: "Flight was 2 hours late due to weather (not airline's fault) and technical problems (airline's fault), causing a missed connection in the London to Houston connection. Overall rating is because of the missed connection which would not have happened if it had been just weather delay."
Cons: "Horrible experiences Seat are uncomfortable. Spacing to tight until the passenger in back row of me did not allow me to move pull the seat back. I reported. Flight attendant moved me to the business seat. But flight attendant crews treated me like a refugee did not offer any service even a water"
Pros: "Friendly staff"
Cons: "Very tight flight"
Pros: "Food was decent"
Cons: "Could not watch movies due to the audio was not working in a few rows and I was sitting in one."
Pros: "Airplane used on the way back home trip (LHR-DFW). Much newer and clean and better seats confort"
Cons: "Airplane and crew on the trip from CUN to LGW. Looked old, crew was not very helpful and polite and food was well below average."
Pros: "Got me from Amsterdam to Gatwick."
Cons: "Passengers were allowed to bring too much luggage on board. Seriously hindered boarding process. Attendants had to do lots of reshuffling which, along with a mechanical malfunction, delayed the flight and caused a lot of on board disruption."
Cons: "The airline needs to board and deboard by group number."
Cons: "on time departure"
Cons: "They canceled the flight"
Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Pros: "Price and service"
Cons: "Outdated airplanes"
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Cons: "Two legs flying up from Norfolk to Boston delayed. Two legs flying home the next day also delayed."
Cons: "These new airplanes are AWFUL. The storage under the seat in front can barely fit a backpack, and if you're over 4 feet tall you'll hit your head trying to get anything off the floor or out of a bag. I could barely store my book in the seat pocket in front of me. Looks like this is the new face of flying with this awful airline."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "Boarding staff helped in rearranging seats on request"
Cons: "No snacks provided only beverages supplied"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Cons: "No gluten free snacks"
Pros: "That we didn't crash."
Cons: "We couldn't go to the bathroom. That's right, you read that right, the bathroom on the plane was broken. Also, we left ATL 30min late."
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Cons: "I have no made it to New York yet."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Left on time arrived at destination early"
Cons: "Stewardess didn't smile was abrupt impatient"
Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Pros: "Efficiency and price"
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus"
Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
Cons: "Always a problem with these guys"
Pros: "Crew was very friendly. It was very comfort and the seats are very good."
Cons: "They changed the terminal for departure three times. Every time it changed al lot of people had to take the shuttle between terminals again. I don't think it was American Airlines fault, but the la guardian airport was not really customer friendly"
Pros: "Delayed 3 hours"
Cons: "Rude people"
Pros: "Nothing !"
Cons: "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
Cons: "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"
Pros: "Very comfortable."
Pros: "Customer service was great"
Cons: "The landing to New York was very scary,"
Cons: "There's no room for non skinny people. It was awful"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "staff was friendly and helpful."
Cons: "Nothing, last time flying this Airlines"
Cons: "The flight cansel"
Pros: "Kayak sent several updates regarding the flight delay."
Cons: "Flight was delayed over 3 hrs however the airline itself didn't contact me only kayak"
Pros: "Not much"
Cons: "Cramped seating, old plane, no seat back entertainment, food adequate."
Pros: "Everything was great until I arrived in New York LGA. The staff at Atlanta's airport were great from the curbside checkin agents to the wheelchair attendant and gate agents so that they 45 minute delay due to air traffic in New York was hardly noticeable. The flight attendants were pleasant and friendly and the food was delicious. We actually arrived ahead of our adjusted ETA, after a very smooth flight."
Cons: "Upon arrival in New York, the 3 of us who needed wheelchair assistance waited and waited for them to come. Finally, the gate agents rounded up some wheelchairs that were sitting around nearby just to get us off the plane and to the gate area. After waiting about 15 minutes, while hearing the gate agents being told repeatedly by the wheelchair dispatcher on the radios that they were coming and were passing through security, 2 female attendants finally arrived and they took the two elderly ladies and off they went, leaving me there waiting. I continued to wait, and wait, and wait for ANOTHER 25 MINUTES, total of 40 minutes after arrival at the gate. The same dispatcher lady continued to say that my attendant was on the way, passing through security for the entire 25 minutes. He asked me to change wheelchairs because he liked his better. He didn't offer to take my laptop bag and put it behind. He took off down the concourse before my feet were even on the footrests, with me holding my legs out in front of me because the footrests were up. After 20 or 30 feet, I got him to stop and let me get my feet down. I told him our luggage was supposed to be at carousel E, so he took me to "A". He asked me if any of the bags there were mine, and I said, "Why would they be here? I told you we were on Carousel E!" So then he wheeled me to Carousel E, and since it had now been almost an hour, it was empty. He asked an attendant where my bag would be, and was told to check at the office, which was back over by Carousel A. Upon finally checking with the personnel in the office, he came out rolling my bags and stood them by me for me to deal with while he just pushed the wheelchair. I had told him I was taking Uber, so he deposited me curbside near the taxi stand, which was not anywhere near where Uber could pick me up and was gone. FINALLY, after arriving earlier than expected at 3:25, at 4:43 I was finally picked up by Uber to go on home. What a nightmare! I thought the wheelchairs were supposed to be waiting upon arrival????"
Pros: "They fly from LGA"
Cons: "Its absolutely embarrassing that American uses their name on this cheap regional carrier flying 20 year old regional jets. I had to use seat pocket material as a window shade. These planes constantly break and are totally inappropriate for 3 hour flights. They feel like flying coffins"
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"
Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"
Cons: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."
Cons: "Over an hour late."
Cons: "Too far distance to get to immigration there was no assistants otherwise the flight was good"
Pros: "Despite the delay the crew members kept a smile on their faces."
Cons: "We were delayed for four hours and were stuck on the plane that whole time. We did not receive any food and just tab water was offered."
Pros: "My overall flight was smooth, the crew was friendly."
Cons: "All of my Air Canada flights were delayed, it was a real inconvenience."
Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Pros: "Nice interior. Free movies."
Cons: "Air Canada is always delayed."
Cons: "Nice flight"
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Cons: "Mad dash thru Monteal airport to make connection after 30 minute delay. Rep just before customs had a bad scanner and couldn't scan my boarding pass on my phone. Sent me back to find an Air Canada rep in customer service. That rep's scanner worked, and then they had a five minute discussion about it. Had to go back thru passenger scanning. Flight's gate was changed. Finally got to gate, flight was delayed, no updated information. Another 30 minute wait on the tarmac. Flight attendant in business class didn't do a cabin check before take off, man next to me continued phone convo during taxi-to-take-off whilst two gentlemen in front of me had their seats back for take-off. Bad service."
Cons: "LGA is a terrible airport..rarely flyout of there thank god."
Pros: "The crew"
Cons: "Seat space, boarding process every second barding pass is shown"
Cons: "No hot drinks (coffee) on flight."
Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Pros: "First time flying on the largest airline in Canada and had a positive experience. From the online check in process to returning home it was a smooth trip"
Pros: "Very comfortable and a wide range of new films to keep me entertained the whole flight"
Cons: "Airplane food is hard to be better than okay. On par with other companies and the snacks handed out were welcomed, the hot meal was only edible."
Pros: "Everything else."
Cons: "See above."
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Cons: "The service"
Cons: "They could have rushed more to get us off the ground quicker."
Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."
Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."
Pros: "The flight was smooth despite prior warning from the pilot of possible turbulance.The flight attendants were generally friendly and helpful."
Cons: "It was delayed almost half an hour."
Pros: "everything was smooth / great service"
Cons: "AC was too cold for 6am in the morning. very uncomfortable"
Pros: "On time"
Pros: "My husband had wheel chair assistance, they crew that handled him were very caring, saw us through. It was a good flight, on both ends. Patricia"
Pros: "The crew was friendly and multi-lingual. The food was fine and beverages were frequently offered. I live in Michigan, but flights from Windsor (via Toronto) to Europe are much less expensive, so well worth the drive over the border."
Cons: "This airline only allows for one free checked bag when flying internationally. The checked bag size is stringent (but at least travelers are notified about that several times when booking and paying on line. The movie options are limited, but still enough variety to find something to watch."
Cons: "The flight was originally delayed by 30 minutes.. reasonable considering the high winds in both NYC and Toronto. Things started going wrong after we boarded the airplane and then were told the flight crew had not yet arrived from LGA. There is simply no excuse for airlines not keeping sufficient standby crew capacity to minimize these issues. This is a clear case of the airline under staffing at the expense of its customers. By the time the flight crew arrived we were just barely able to make the 8:45 wheels up time for our clearance. The flight to LGA was uneventful until we landed. We were then told our gate was occupied by another plane, a delay that was initially forecast to be a few minutes turned into what seemed to be close to an hour. As a result, I arrived home to my Manhattan apartment at least two hours later than I should have. Flight delays happen, I accept them when they are for reasons that cant be avoided... I look for other airlines (such as united) when they occur for entirely preventable reasons and result in back pain from being trapped in an airline seat for 3+ hours instead of the 1hr 15 or so I should have been stuck in the seat."
Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
Pros: "Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!"
Cons: "All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future."
Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."
Pros: "Once, on board everything went smoothly"
Cons: "Not being made aware of the real departure time ahead of time."
Pros: "Replacement flight was fine but third time original flight in early afternoon to LGA cancelled in the last eighteen months."
Cons: "Flight ac714 was cancelled. Put on AC716 which put me at LGA in evening rush hour."
Pros: "The crew was great as usual, and I always enjoy the unique selection of international film in the entertainment system."
Cons: "That old plane was VERY drafty around the emergency exit. I can't remember ever feeling cold on a plane. Usually it's the opposite. But here was a consistent stream of ice cold air leaking through the airframe around the emergency exit. It was cold enough that I had to put several layers of blankets up on the wall and lean against them all the way home. In addition, my seat was so "well-used" that it provided very little support and often felt as though I was sitting on a bench. Not a pleasant experience."
Pros: "I arrived home safely. I needed"
Cons: "I needed assistance as I have a broken ankle. Waited, waited and waited some more for assistance. Handed off 5 times until I got to the gate. Given a seat first in the exit row and naturally had to have that changed as I could not assist others. Placed even further back in the plane. It took the full three hours plus since deplaning the Austrian Air flight to get to the Air Canada gate."
Cons: "we no have entertainment for 8 hours. 20 TV's no worked in the plain"
Pros: "My flight was cancelled suddenly and my luggage are lost. I stayed at the airport until 4.am."
Cons: "Delayed flight rough landing"
Pros: "Well worth the upgrade price to purchase Business Class."
Pros: "Comfort, service, flexibility"
Cons: "It was a very hot flight"
Pros: "Crew were great and friendly."
Cons: "Delayed flight. My 3rd delayed flight with Air Canada since July."
Cons: "Don't understand why we were forced to board the plane even though it was clear we couldn't fly out. Sitting in the plane for 3 hours was not fun considering the flight itself is 1 hr!"
Pros: "Flight was late both going and coming back"
Pros: "Plane/equipment condition"
Cons: "The Aur Canada ticket counter and gate agents in Toronto are consistently the rudest employees in the travel industry"
Airlines flying from Netherlands to New York LaGuardia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights