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Netherlands to New York Flight Information

Flights Arrive in New York
Flights Depart from Netherlands
Flight Price $224
Airlines SWISS, Lufthansa, WOW air, Icelandair, Air Europa, Norwegian, British Airways, SAS, American Airlines, KLM, Delta, Finnair, United Airlines, Austrian Airlines, Air Canada

Book cheap flights from Netherlands to New York (round-trip)

Airports
Origin
Amsterdam
$224
only
$224
Destination
New York
$224
only
$224
$242
only
$242
Newark
$242
only
$242
Fri, Mar 22
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
27h 44m
Sat, Mar 30
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
10h 45m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Mar 19
AMS
Amsterdam Schiphol
EWR
Newark
12h 45m
Tue, Mar 26
EWR
Newark
AMS
Amsterdam Schiphol
10h 05m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,848 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
FCO
Okay 4.8

Pros: Crew was kind and gracious.

Cons: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.

ORD
ZRH
Mediocre 3.6

Cons: Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip.

JFK
ZRH
Excellent 10.0

Pros: Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks

JFK
GVA
Excellent 8.3

Pros: Baggage out fast Separate bus for 1st and business

Cons: Cabin was cold Seat not as comfortable as other business classes

SFO
ZRH
Excellent 10.0

Pros: The food was great. The service is excellent. Swiss Air gets an A+.

Wed, Mar 20
AMS
Amsterdam Schiphol
EWR
Newark
8h 40m
Tue, Mar 26
EWR
Newark
AMS
Amsterdam Schiphol
7h 25m
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 6 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MUC
EWR
Excellent 10.0

Cons: I don't know

FRA
DFW
Mediocre 2.0

Pros: Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again

MAD
MUC
Okay 5.3

Cons: Seats are super tight and very uncomfortable for tall people.

FRA
BCN
Excellent 8.0

Pros: Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price.

AMS
EWR
Good 6.6

Pros: Being assigned seat only ten minutes before take off is not ideal

Wed, May 8
AMS
Amsterdam Schiphol
EWR
Newark
11h 15m
Tue, May 14
EWR
Newark
AMS
Amsterdam Schiphol
10h 35m
Trip: 7 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,511 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
TLV
Good 7.0

Pros: It was a budget flight not much to expect, service was nice.

Cons: Not enough leg room, I didn't expect to be in first class but even sitting upright I could barely sit in my seat.

ORD
KEF
Okay 5.6

Pros: The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Cons: The food and drinks were very overpriced and taxed as well.

CDG
KEF
Good 6.4

Pros: Great legroom, nice crew.

Cons: The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

Wed, Sep 18
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
10h 45m
Fri, Oct 4
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
10h 40m
Trip: 17 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,246 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SFO
Good 7.0

Pros: Economy class OK for comfort. Staff very friendly and helpful. Had enough bathrooms for size of plane

Cons: Food choices did not have any salads except falafel.

KEF
SEA
Good 7.3

Pros: The crew was very helpful and kind.

Cons: I wish there were more movies to choose from and a little more room in the seats.

AMS
KEF
Good 6.8

Cons: I eat gluten free and the falafel salad the only gluten free entre option was not available. Also they were iut of orange juice during the second service. I would greatly appreciate gluten free choices. Thank you!

KEF
DEN
Excellent 9.0

Pros: When I booked my Economy Light fare from Denver to Paris, I was expecting a trying experience. But to the contrary, I found the entire trip to Paris and back enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful.

Cons: Short answer: Nothing. Icelandair is my new favorite low-cost airline for trips to Europe.

AMS
KEF
Excellent 10.0

Pros: Nice clean comfortable plane with plenty of entertainment options.

Cons: Found it much too warm in the plane

Tue, May 14
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
12h 40m
Tue, May 21
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
13h 30m
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 2,806 reviews
Overall
7.2
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.3
Food
6.5
ALC
MAD
Mediocre 3.0

Pros: Was not full

Cons: Out dated plane. Poor boarding process, bad service horrible food

MAD
TLV
Okay 5.5

Pros: The flight went out in time, and the suitcases arrived quickly

Cons: The plane was very crowded

CDG
AGP
Okay 5.5

Pros: Nothing really...

Cons: I’m not sure what improvements could be made on a short flight.

MIA
MAD
Okay 4.0

Pros: Got me where I wanted on time

Cons: Toilet was disgusting, crew spoke over the pa and could not understand a thing, entertainment was an old in the back of the seat player very slow and bad picture. Breakfast was a piece of bread.

MAD
LIS
Excellent 9.3

Cons: There was no entertainment system, it was a short flight anyway

Thu, Apr 4
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
8h 00m
Sat, Apr 6
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
7h 00m
Trip: 3 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 20 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
FCO
EWR
Excellent 8.0

Pros: Seat 6D has lots of leg room

FCO
EWR
Okay 4.6

Pros: Flight attendants were friendly and had good appearance.

Cons: Food was terrible. Seats were uncomfortable

JFK
OSL
Good 6.4

Pros: A nice comfortable plane and there was plenty of room to stretch out as it was less than a quarter full

Cons: Flight was delayed by 90 minutes and switched gates so we had to wait extra long in the crowded airport then missed our connecting flight in Oslo as a result and had to wait another 4 hrs for the next one. No Food or drink on the plane unless you buy it and Checked bags are very expensive.

TOS
OSL
Excellent 10.0

Pros: Ease of Stuart airport. Security and boarding was very easy.

Cons: Small plane with limited amenities, but that was expected.

EWR
BCN
Excellent 10.0

Cons: Pretty good cheap filthy on the 787 Dreamliner!

Sun, Mar 24
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
31h 40m
Sun, Mar 31
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
14h 40m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 20,500 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
PRG
LHR
Excellent 8.0

Cons: Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/

DUR
CPT
Excellent 8.6

Cons: Baggage delayed on arrival

LHR
ATH
Excellent 8.3

Pros:

Cons: The entertainment is missing

BOS
LHR
Excellent 9.6

Pros: Crew was very accommodating, seats were comfortable

Cons: everything was good

TXL
LHR
Good 6.0

Cons: Late getting off.

Mon, Aug 26
AMS
Amsterdam Schiphol
EWR
Newark
11h 55m
Thu, Sep 12
EWR
Newark
AMS
Amsterdam Schiphol
15h 35m
Trip: 18 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 4,769 reviews
Overall
7.9
Boarding
7.9
Comfort
7.6
Crew
8.2
Entertainment
7.2
Food
7.1
CPH
EWR
Excellent 10.0

Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?

Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead

CPH
MXP
Good 7.0

Pros: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.

Cons: Obviously, no food or water in Economy.

EWR
OSL
Excellent 8.6

Pros: food wqs decent entertainment options were also good.

Cons: nothing to complain about except leg space

OSL
TXL
Okay 4.3

Pros: On time. Good hardware.

Cons: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.

ORD
CPH
Excellent 10.0

Pros: service was great flight was on time luggage came on time

Fri, Jun 7
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
11h 35m
Thu, Jun 13
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
13h 40m
Trip: 7 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 37,669 reviews
Overall
7.4
Boarding
7.5
Comfort
7.2
Crew
7.9
Entertainment
6.8
Food
6.7
CLT
PHX
Okay 4.6

Pros:

Cons: I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration

PHL
LAS
Mediocre 2.4

Pros: Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no

Cons: At least offer water while trapped on a plane

PVR
ORD
Good 6.0

Pros: There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!

Cons: Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights.

PHX
SEA
Excellent 10.0

Cons: Well organized loading, consistent beverage service

STL
LAX
Mediocre 2.6

Cons: 4 hour plane availability delay - of course planned on weather but not planning

Tue, Apr 16
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
7h 55m
Tue, Apr 23
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
7h 43m
Trip: 8 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 64 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
AMS
YYC
Excellent 8.0

Pros: Friendly and efficient crew. Flights were on time if not even early.

AMS
JFK
Good 7.0

Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.

Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the

DUB
AMS
Excellent 9.6

Pros: Being fed was amazing and watching free TV was great!

Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people

AMS
EZE
Excellent 10.0

Pros: Amazing crew

AMS
GVA
Good 6.0

Pros: Everything was good except for the entertainment consul for one of our seats.

Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.

Mon, May 13
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
12h 04m
Tue, May 21
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
12h 50m
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 23,477 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.5
YYZ
ATL
Excellent 9.6

Pros: I liked the touch screen displays in each headrest. Seats and leg room comfortable

Cons: Boarding was somewhat unorganized

SJD
ATL
Excellent 8.3

Pros: The crew very nice and helpful

ATL
SFO
Excellent 10.0

Pros: Yes

Cons: Took off late. Other than that very comfortable and great experience

RDU
ATL
Good 6.0

Pros: The seats were awful .how many can squeeze in. .horrible

Cons: Room to breathe, move a little

LAS
SLC
Okay 5.0

Cons: At least free water

Mon, Apr 29
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
30h 50m
Sun, May 5
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
25h 30m
Trip: 7 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,335 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Excellent 8.0

Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

CPH
HEL
Good 7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

ORD
HEL
Mediocre 2.0

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

VIE
HEL
Excellent 8.0

Pros: clean planes, timely service, nice flight attendants

Cons: no power outlets narrow selection of juices/water on the plane

ORD
HEL
Good 6.6

Cons: I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!

Fri, Mar 22
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
27h 44m
Sat, Mar 30
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
10h 45m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Sep 3
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
12h 05m
Tue, Sep 17
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
11h 03m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 62,428 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
SAN
DEN
Excellent 9.2

Pros: Flight was on time and crew was friendly

Cons: Seat was quite uncomfortable and I would love more soda choices.

ASE
LAX
Excellent 10.0

Pros: Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need

Cons: From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought.

ORD
FRA
Good 6.0

Pros: Crew was nice; not out of their way, though.

Cons: Food, movies, space

PDX
IAH
Good 7.2

Cons: Nothing extra but great crew. The seats on the new plane barely recline so that’s a bit annoying but overall a good experience for an airline that doesn’t have the best reputation

GSP
EWR
Okay 4.6

Pros: It was a very old and TINY plane.

Cons: Newer and atleast a midsize plane.

Tue, Mar 19
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
12h 00m
Tue, Mar 26
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
11h 00m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,855 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
JFK
GVA
Excellent 8.3

Pros: Baggage out fast Separate bus for 1st and business

Cons: Cabin was cold Seat not as comfortable as other business classes

TXL
ZRH
Excellent 10.0

Pros: Very friendly and attentive crew. Clean plane.

JFK
ZRH
Excellent 9.6

Pros: Awesome business class seat, or rather throne

Cons: Limited selection of movies

ZRH
JFK
Excellent 8.0

Pros: The service

Cons: The service and attitude

SFO
ZRH
Excellent 10.0

Pros: Swiss is Swiss

Cons: nothing

Thu, Jul 4
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
13h 15m
Fri, Jul 19
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
13h 35m
Trip: 16 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 4,168 reviews
Overall
8.1
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.3
Food
7.5
VIE
EWR
Excellent 10.0

Pros: Crew was friendly and helpful, food was tasty and flight was nice and smooth.

Cons: It would be wonderful to have all seats the same as first class for a long distance flight.

STR
ZRH
Okay 4.0

Cons: small seats,no LCD for each one,food nor so good.

VIE
ZRH
Excellent 10.0

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

TLV
VIE
Excellent 8.3

Pros: On time, nice breakfast

Cons: Not enough leg room, same as everyone

EWR
VIE
Excellent 8.0

Cons: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.

Tue, Jul 16
AMS
Amsterdam Schiphol
LGA
New York LaGuardia
29h 35m
Tue, Jul 23
LGA
New York LaGuardia
AMS
Amsterdam Schiphol
32h 20m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,709 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
AMS
YYZ
Mediocre 3.0

Cons: Screen is slow and outdated. Easy upgrade from one class to another.

YYZ
STL
Excellent 8.0

Pros: Nice crew.

Cons: Would have liked some better movie choices.

BOS
YYZ
Mediocre 2.0

Pros: I was only a few minutes late and was not allowed to check in my bag or to board the flight.

Cons: They could have let me board!!

YYZ
SCL
Okay 5.3

Pros: Good movie selection, crew was nice

Cons: Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation

LHR
YVR
Good 6.3

Pros: Food in premium economy was pretty good.

Cons: Flight was 2 hours late leaving Heathrow

Wed, Apr 3
AMS
Amsterdam Schiphol
EWR
Newark
11h 15m
Tue, Apr 9
EWR
Newark
AMS
Amsterdam Schiphol
10h 35m
Trip: 7 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,511 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
DUB
KEF
Excellent 8.0

Pros: All comfortable & smooth.

Cons: All good.

SFO
KEF
Mediocre 2.3

Cons: We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.

BWI
KEF
Mediocre 2.0

Cons: Everything.

BOS
KEF
Excellent 8.0

Pros: I enjoyed having the whole row to myself on both flights to Paris and the crew was great

Cons: I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Wed, May 15
AMS
Amsterdam Schiphol
JFK
New York John F Kennedy Intl
10h 45m
Sat, May 25
JFK
New York John F Kennedy Intl
AMS
Amsterdam Schiphol
10h 20m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,246 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
LHR
Excellent 9.2

Pros: I like the pillow and blanket.

Cons: The boarding process is not well organized compared to other airlines. Passengers should get a bottle water every flight.

BOS
KEF
Mediocre 2.0

Cons: They downsized the plane and bumped me and my travel companion. Worse experience of my life.

KEF
MUC
Excellent 8.8

Pros: The seat were excellent and comfortable.

Cons: The automat check In was off because of over booking. Because of that We had to go into the cue with our skies and luggage.

AMS
KEF
Excellent 10.0

Pros: Nice clean comfortable plane with plenty of entertainment options.

Cons: Found it much too warm in the plane

SEA
KEF
Good 6.8

Pros: The entertainment, and that they provide a pillow and blanket.

Cons: Offered complimentary food of some sort.

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