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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Leslie the gate agent was incredibly helpful with helping me get on an earlier flight! I saved several hours of airport time thanks to her, and she made the process easy and quick.

The flight was delayed to board, then delay in landing and extremely bumpy landing.

For some reason, there was very little volume on the cabin announcements. You could not hear what the pilot or crew were saying.

Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.

I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.

No headphones, forced to sit in another seat that I did not book, had to check my carry on when I boarded the plane I saw backpacks and other non carry on items stuffed in the carry on holder! Horrible experience Wi-Fi did not work either

Terrible - the flight was delayed taking off after boarding. Then the flight circled lga before landing. Significant delay

Our flight from Detroit to LaGuardia on Thursday 8/20 was delayed from 555 to 910 due to storms and a ground stop at LGA. It’s never fun to be stuck at the airport but I thought the desk crew and captain handled it well and kept us informed. I especially liked how they referred to us as their “LaGuardia family.” I am a loyal delta customer and this is one of the reasons why.

Delta One seat was uncomfortable. Cushion is too thin. Too much noise from crew in kitchen. Bathroom too small. No bluetooth for tv screen.

Super good crew... food was pretty awful- overall Delta is my favorite carrier- takes off on time, good boarding process etc.

Didn't care much for the food but maybe that's just because I'm American and the food was very European. Would have liked a second alcoholic beverage service in a 7-8 hour flight. I was offered two wines to have with dinner though and should have accepted both. I didn't realize they would only offer alcohol once. Lights were never turned off in the cabin for sleeping. Flight was delayed several hours with zero explanation from SAS. However, the flight attendants were fantastic. We were traveling with a friend who needed oxygen and they were very attentive and helped him throughout the flight. That was greatly appreciated. The pillows and blankets are great. Gift bags with toothbrush etc so nice! This was our first time traveling Premium so alot of perks we were used to getting! The flight was smooth and I loved watching the planes location on the seat screen and being able to watch movies etc. overall it was great I would definitely recommend SAS to anyone and hope to fly with you again sometime.

Food was excellent and plentiful! Cabin crew seemed to truly enjoy their job. Interacted with passengers with a friendly nature. Very pleasant flight

The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection

The layover was very long. Other than that, great trip so far

Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.

You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???

Yes avoid JFK airport at all costs. A horror to navigate.

Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!

Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.

The check in computers were difficult to use, we waited a long time to get off the flight and the food was terrible on the outgoing flight.

Didn’t have requested food and seats could be more comfortable.

Flight attendants on this flight were very lovely. Hot food was terrible. Canned wine felt elevated and was GOOD. The aircraft was overall not very clean. Although this one was much more cleanly than the flight from Pisa. Pilots were great & landings felt smooth and safe. As I mentioned in my last review, this was my first time flying aer Lingus in many years and I cannot say I will be rushing to book again. This airline needs a real facelift.

Everything went extremely smoothly! They boarded by groupings of seat numbers starting from back to front. All staff very helpful and accommodating. Food and beverage plentiful and good.

It was very refreshing being in a nice and clean plain, with pillows and earphones that you don’t have to pay for, with warm food and beverages and a very nice crew

I was pleasantly surprised. I've never flown this airline and the seats were comfy, I couldn't select my seat but luckily got aisle and was able to comfortably sleep the whole trip except when they came around with an in flight free meal, drinks then snack at the end. I'd fly with Aer Lingus again. The only annoying thing is you had to pay for WiFi for different hours of usage but luckily I didn't need it

Like - the crew were nice Dislike - sitting on the tarmac for long periods after boarding and landing.

I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you

Flight was on time. Boarding was quick and efficient. Seats were comfortable. Food was fine.

It was ok not that much because I always travel with Emirates airlines, Etihad, airlines, Qatar airlines compare to them food and comfortable was too low . Staff was good . Helpful

Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.

Not great - seats were very narrow and food was terrible.

Some of the crew was sassy and not super helpful. The food was okay, but it seems like they were all unprepared compared to my flight I did from JFK to Frankfurt

Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.

Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.

I missed my flight because previous flights came in late. Customer service hard to find and could not reschedule for the same day. Many people appeared to be behind the customer service counter, but only one or two willing to speak to the public. No offer to find alternatives My experience frustrating Very bad

The flight was wondering, especially the special assistance from airplane to airplane!

For preselected vegetarian meals, they provided vegan meals which were inedible for kids. The attendant was very rude and said they had no vegetarian options and that 8 days prior flight is not enough time to make changes to selections. Absolutely rude staff

Very good, the staff was great the service and everything was very good, without delays very comfortable!

What did we like? Nothing really...The food choice and quality were very poor, seats were uncomfortable, tv screens were dirty full of greasy fingerprints, some of the staff (Not All) were miserable, shall I go on???

Mentioned previously. By a chain of events Lufthansa started, I and my family we treated as fodder; not customers.