Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "Plane crew was excellent!"
Cons: "Waiting area at FLL could have been better. It was very disorganized to board the flight. Counter staff were two African American staff being rude to passengers."
Pros: "This time within the last couple months the trip a lot better."
Pros: "A good seat And punctuality"
Cons: "The crew wasn’t helpful in anything. They were scaring us with their behaviour. very nervous specially the only man in the crew. They didn’t attend us because something could happen. Nothing happened. Some turbulence. That’s it"
Cons: "There was a woman with a small dog who did not have a carrier and was being difficult- at boarding and on website it should have been made clear what the regulations were regarding pets"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "7 delays announced. Delay up to 4hour5min. Confusing emails sent"
Pros: "An overall completely well done performance."
Cons: "Like to have reading materials. There was no :-/ magazine."
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "Staff was amazing loved every minute of flight"
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Cons: "Flight attendants seemed inexperienced: did not convey confidence about 1) the flight, 2) the experience, 3) their ability to manage the flight."
Pros: "Flight crew was pleasant and entertainment was good"
Cons: "The delays, and the crew had no real answers they just kept pushing the time back very poor communication"
Pros: "Normal good flight otherwise."
Cons: "Notification only 2 hrs or so before flight departure. Delayed 3hrs. Had to return rental car on time, so could not use to fill time during waiting period. Other fights to NY area already filled."
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Cons: "The delay"
Cons: "Experienced terrible delays (16 hours) and a cancellation on my initial flight (spent the night at LaGuardia) then had to take a taxi at 3 am to JFK to catch a flight which was also delayed, causing me to rebook. The return flight had 3 delays. I have never, ever experienced such terrible service and delays on an airline. In addition, the airplane on the return flight was dirty. It was a horrible overall experience! I don’t know if I will ever fly JetBlue again!!!"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Cons: "Staff, legroom bterra chips"
Pros: "The staff kept us informed and properly serviced before and during the flight"
Cons: "Similar to our outgoing flight, this one was also delayed... as a frequent international flyer I find these delays for shorter flights very frustrating."
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Pros: "Quick service no complaints."
Cons: "Tv service was weird."
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Cons: "My flight to New York was delayed 4 hours. My flight home to Orlando was delayed almost 3 hours. That is absolutely ridiculous and makes me never want to fly JetBlue again."
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Pros: "Ticket prices were very affordable. Check in was quick, smooth & easy. Flight was on time. I loved the leg room, the fact that snacks are unlimited & the crew was just super courteous."
Cons: "That my tv & wifi did not work properly on my return flight"
Pros: "Free beer!"
Cons: "Nothing, it was excellent!"
Cons: "Ive been traveling with jetblue for years, but lately everytime their flights are always delay"
Cons: "Onboarding crew was a bit rude and rushing everyone. Forcing people to check in bags even though there was still space in the overhead bins."
Cons: "My overhead light didn’t work. My seat mates tv didn’t work. We were in 13 A & C"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Efficient boarding process. Flight Attendants happy to be on board with you."
Cons: "Nothing not to like."
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Polite crew. Flight on time."
Pros: "Roomy seats. Roomy aisle. Free in flight wifi. Pop corners."
Cons: "In seat entertainment lags behind recent Delta experiences."
Pros: "the atmosphere, appearance of lga, the wheelchair service attendants-kind, courteous and attentive."
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Cons: "Delay, delay, delay."
Cons: "My flight was delay more than hour it wasn't pleasing experience"
Pros: "Overhead space"
Cons: "departure was very late same thing happen coming back they were late,but the most upsetting was that they lie insulting our inteligent."
Pros: "I actually enjoy riding with JetBlue all the time. This flight would've been excellent if it weren't for the children being overly loud, thankfully I had a set of headphones. This flight had a lot of children on it. Other than that I couldn't really complain."
Pros: "Hit was very nice"
Cons: "No complain"
Pros: "This is the way to fly long haul."
Cons: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."
Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Cons: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Pros: "Seat was comfortable, good movies, etc"
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Cons: "Seats were tight."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Cons: "Missed connection to SFO"
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "Staff excellent , as always."
Cons: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Pros: "The crew"
Cons: "this is not an airline, this is a bus company"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Professional Cabin Crew Excellent "vera" entertainment"
Cons: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Cons: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "The Crew"
Cons: "No AC..."
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Cons: "Delta comfort works especially for one who is handicapped"
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Cons: "Choice of healthier snack"
Pros: "Everything went well."
Cons: "Friendlier faces. Seats that work better. Was clear on the reclining operation"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Early arrival"
Cons: "Seats still tight"
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Cons: "insufficient overhead luggage space"
Cons: "Delayed for no reason"
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Great trips notifications"
Cons: "The flight is delayed 3.5 hours."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Cons: "No TV behind seat. Boarding was a bit messy"
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "I'm very Thankful that I had no delays departing and arriving I liked that the flight was on time"
Cons: "I wasn't aware of fees being in place to change for earlier or later flights. But the fees don't apply when the airline needs your seat. I value my time and was unpleasantly surprised that I had to wait 4hrs for my scheduled fligh bc I didn't have the fee to change to an earlier time"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Pros: "Overall the service was good. Boarding was very organized"
Cons: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Cons: "Food and entertainment as always."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "Everything was good. The crew was friendly and helpful. The food was delicious and there was more than enough. Boarding was fast."
Cons: "On my flight from Munich to Atlanta, the movies and tv series wouldn't play. Only the games worked."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "The plane is so old..,"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Too hot inside the aircraft"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Short-hop flight, fit for purpose."
Pros: "Good multi media access and content"
Cons: "OLD plane without comfort or entertainment"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Plane service"
Cons: "1h30min delay at airport"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Pros: "On schedule. Great crew."
Cons: "Limited foot space small seat."
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Professional crew"
Cons: "Depart on time"
Cons: "very rude and extremely racist group. I will not fly them again."
Cons: "Seating is extremely cramped"
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Why the 3 hours delay?"
Cons: "Be on time"
Pros: "The crew was great."
Cons: "My seat would not recline at all"
Cons: "Short flight but not quite comfortable seats."
Pros: "That we landed in the end"
Cons: "More communication to passengers when there are so big delays (almost 2 hours)"
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Cons: "Seats very hard and uncomfortable in economy"
Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."
Pros: "The crews are very polite."
Pros: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Cons: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Cons: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pros: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Cons: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Pros: "Friendly flight attendants."
Cons: "Lost baggage is never good."
Cons: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Smooth ride, good breakfast and charming flight attendant."
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pros: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Cons: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Pros: "Super friendly"
Cons: "No entertainment"
Pros: "The crew was super nice"
Cons: "Not enough food during the long flight"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Pros: "Good food, lots of movies, flight attendants friendly"
Cons: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Pros: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Cons: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pros: "Nice crew"
Cons: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Pros: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Cons: "Nothing negative"
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Pros: "Pleasant flight crews on all flights."
Cons: "Cramped seating in coach."
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Cons: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Pros: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pros: "It was such a short flight, no comment for this leg."
Cons: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Cons: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."