Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Cons: "The crew was so rude"
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "Boarding"
Cons: "Space in seats"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Pros: "Much more room in seats than expected"
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "Timely and prepared flight."
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "Overall friendliness of the crew"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "Everything was good"
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Pros: "Easy ticketing and boarding. Price was good"
Pros: "I flew on AA to New Orleans and was provided your typical soft drink and lite snack. I didn't realize that accommodation depends what flight you are on."
Pros: "Absolutely nothing"
Cons: "I was not greeted by a representative upon my arrival, once assisted by the representative (Greg - MSY location) who spoke to me a high level of unprofessionalism during the entire transaction."
Pros: "Only food you could purchase was snacks, had no entertament."
Cons: "Great customer service appolijesed for only having snacks"
Pros: "I liked that I flew from New Orleans to Dallas."
Cons: "I didn't like the fact that I took an Uber to the airport only to find our my flight was delayed 12 hours, so I took an Uber back home. 10 hours later we took an Uber back to the airport, Uber is great. Then we got to the Hotel and they gave our room to someone else, so we had to wait 6 hours to get in A room, not the $100 room which we booked. American Airlines is fine, Wyndham Hotel screwed us. I paid $200 for 1 night."
Cons: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"
Pros: "Crew was fantastic"
Cons: "Nothing everything was great"
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Pros: "The crew was hilarious, making for an entertaining flight .. The Captain well informed us of the impending turbulence that we were going to incur during decent & landing, therefore preparing us well ahead of time which was greatly appreciated."
Pros: "Boarding was super fast"
Cons: "Plane was filthy. Didn’t clean between flights in the slightest"
Pros: "It was a pretty smooth flight and we left on time."
Cons: "I realize you have to pay for any and all food and beverage items, but I had no menu in front of my seat and nobody came by to ask if we wanted anything, even though the flight was over 3 hours."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "Everything was smooth and on time."
Cons: "Multiple delays. Turbulence. Not even offered water."
Cons: "I should have known it was too good to be true. My ticket was cheap, but when i arrived to the airport I was forced to spend all of my pocket money on an overpriced fee for Carry-on and Checked backage! Now I was prepared to pay a fee because that’s with every airline, but those prices were ridiculous. On top of that, I receive very rude treatment! I will never fly with spirit airlines again!"
Cons: "Not enough leg room. Water and small snacks not complimentary"
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Pros: "Short non stop flight. Departure and arrival on time."
Cons: "Small, uncomfortable cramped seats. Tiny tray table that holds nothing. Cheap flight made expensive by cost of bag."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "nothing"
Cons: "Lights wouldn’t dim once we took off (this was an evening flight), seats didn’t recline they wouldn’t even give me a cup of water and there was gum stuck to the folds of the seat in front of me and some kind of brown splatter. Never flying spirit again. I usually only fly American Airlines but the tickets were price gouged by $1500 dollars."
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Pros: "I made it back to Chicago safely.."
Cons: "Poor customer service, racial profiling by the spirit staff.."
Pros: "Cleanliness."
Cons: "Delayed flight"
Pros: "Nothing"
Cons: "3 1/2 hours delay with minimal explanation. Just unacceptable. Spirit Airlines is not improving their image with this type of customer service. Seems everyone expected it and this is not the way your Airline reputation should be defined."
Cons: "I HATED that I had to pay $55 for a carry on bag. That definitely DID NOT make up for any savings (which I don't think there were) for flying with Spirit. I also HATED that they don't feed you and you have to pay A LOT of money for even basic snacks. I'm NEVER flying with Spirit again. Also, seats were so small....there was hardly any space."
Pros: "Nothing"
Cons: "Customer service...i was so appalled i cancelled my flight and flew with south west."
Cons: "Changed hates too many times & return flight delayed 6 times then cancel. Horrible!"
Cons: "Flight delayed 4 hours because of computer problems. Still charged is for water. Missed our free shuttle to the hotel, had to pay for a taxi. Luggage took an extra hour to make it to pick up. Will never again fly Spirit"
Cons: "My original flight was canceled and I wasn't notified. My second flight was delayed with no additional information. I had no idea when I was leaving or arriving at LAX. The woman at the counter was rude and smirked at my frustration over the lack of information. I will never fly Spirit again and I will recommend that my friends do the same."
Pros: "Nothing"
Cons: "None of the pilots showed up"
Pros: "Boarded quickly"
Cons: "Flight attendant talking badly about previous "stupid passengers" extremely loudly within earshot of all 6 of us in the back. It was a half packed flight so I guess that means party in the back for flight attendants"
Pros: "Boarding was easy and the crew was friendly"
Cons: "The charges for our carry on baggage and the flight delays."
Cons: "The staff at the check in were rude and inconsiderate. They were not helpful at all. I was charged multiple fees that were not charged on my flight to New Orleans. The crew on the flight were also rude and I never saw them smile or converse with the passengers at all. The carry on baggage fee was way too high and was double what the website said it would be. Will not fly this airline again unless I have to."
Cons: "Staff refused to acknowledge that I had paid for my luggage, claiming that I must have paid some other mystery fee. Then an hour later when the connecting flight was reported to be 2+ hours delayed, claimed that the airlines 90 minute delay policy wasn't being violated and wouldn't give a refund either."
Cons: "delayed 2 hours on trip down and trip back. carry on fees are outrageous."
Pros: "Ease of boarding and crew was polite"
Cons: "price of food for purchase. Some snacks should be complimentary"
Pros: "Will never fly them again."
Pros: "the comfort of the premium seats."
Cons: "Sprit change for any single thing. Don’t even the water is free, after all the saving that you had when you book the fly, you pay more on the end with the change of carrion on, food, drinks and seats. This is a fraud what Spirit works."
Cons: "I will never fly Spirit again."
Cons: "We had a layover of 9+ hours. They were not able to get us in a connecting flight."
Pros: "Flight was fine."
Cons: "Come on spirit- you can't pride yourself on being a cheap airline and then charge 100 extra dollars just for baggage I might as well just buy 100 more dollar ticket with southwest and have better service and free baggage . You guys are scalpers."
Cons: "The a la carte menu can drive up the price of the ticket by over $150 per person if you aren't aware of their luggage and seating pricing when you book the original ticket. If you purchase your luggage check-in upon purchase, it is $31 per bag...but you need to be aware of this when you book. If you missed the small print on that and learn of it later, you will pay $41. If you check it in at the airport, you will pay $50 per bag. Their luggage limit is 40 lbs. vs. 50 lbs. at most other airlines, and this can cause an additional $30 fee on top of the other fees. The seats are quite tight, and unless you are willing to pay for selecting a seat, you need to "trust" Spirit to choose your seat for you."
Cons: "Flight delayed over 3 hours and poor communication"
Pros: "Nothing"
Cons: "Everything"
Pros: "Low fare"
Cons: "Poorly prepared and equipped ground crew"
Pros: "The comfortable seating was the best part of the flight."
Cons: "The main crew on the microphone did not speak clearly. There was no entertainment for the flight even though it was short. Boarding flowed ok."
Cons: "That you don't at least get free water."
Cons: "Delayed flight. Out - dated seats without entertainment. Seats did not recline."
Cons: "The flight was cancelled and the spirit crew was helpless"
Cons: "The crew wasnt polite. I had a drunk person in front of me and they didn't do anything. Not even an apology."
Pros: "Low fares"
Cons: "Baggage fees too high"