I don't know if this was an error on Kayak's part but since they were the ticketing agent, I suspect so... I booked a full fair, business class ticket for international flight, and I can tell you, Jet Blue had no business in this itinerary!!!! I completely understand the value of Jet Blue as a cost conscious airline, but on the flights I was on, they only had ONE CLASS OF TICKET! They may tell you differently, but after being on international flights for over 10 hours, I was stuck in a middle seat! And it took me a lot of talking to even get them to admit i deserved anything other than the last row in the plane.
New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!
The boarding was easy. There was a bar lounge in the airport next to the boarding gate. The staff was not rude. I did not get kicked out of the plane in a choke hold, because it was overbooked.
The plane seemed a bit tired. The controls in my flight entertainment did not work because the buttons were worn down. The seat head rest didn't not fold to the side for sleep support. There was no first class seating areas in the plane.
Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth.
Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable.
The first thing Jet Blue needs to do is to promptly update the monitors to reflect the status when the flight is delayed. The scheduled departure for the flight from JFK to Austin was 9:06 pm. It was past 8:45 pm and there was no airplane at the gate - At this point it was clear to me that we were definitely going to be delayed. Finally there was an announcement about the incoming flight from Syracuse being delayed causing the austin flight to be delayed. As far as I can remember, the monitors never reflected the delayed status. My assessment is this flight was delayed by 30 mins or so which may not be much if this is the only trip you are taking but definitely matters to someone who has been on a flight for 17 hrs and is just desperate to get home for some well needed rest.
I give good rating for boarding and comfort as boarding was quick and suprisingly comfortable for economy seat. I give NA for crew, food and entertainment primarily because I was asleep the entire flight and did not interact with any of the flight crew.
Flight was delayed and then after boarding the plane we had to wait for another 30 minutes for plane repairs before departing, I guess it's better this way for our safety.
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