Pros: "Being spaced out from other people flying"
Cons: "Return the vegan options to Jetblue"
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "Crew was friendly"
Cons: "No suggestions this time just keep doing what you are doing"
Pros: "The crews on Qatar airlines are always top notch!"
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "seat comfortable"
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Cons: "See above. Had to wait 30 minutes at JFK to open up"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "Smooth and comfortable flight."
Cons: "Delayed and sat on runway. Received texts leading up to flight saying delayed 3 hrs then 2 hrs then 1 hr then not delayed. Don’t bother texting us that it’s delayed if we have to get there on time anyways in the event it’s not delayed."
Cons: "Couldn’t take the flight - missed the outgoing"
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "Smooth flight as usual and friendly crew"
Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"
Pros: "On time, great service, clean plane"
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Cons: "My seat did not recline."
Pros: "That Harry Potter was playing"
Cons: "That our flight got delayed so many times, they changed the departure time to sooner at the last minute and we had to book it to the gate from security, we missed our connecting flight and had to sleep in the airport."
Cons: "Being LATE Direct TV not working"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Storm closed destination airport. flight diverted. Travel time doubled. Jet Blue crew did what they could. Nobody's fault, just bad luck."
Cons: "The seat was worn out into a bowl and very uncomfortable. They also forced me to gate check my bag. Why not check for free if you are always forcing us to hate Check?"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "how much training is provided to flight attendants for listening skills?"
Cons: "uncomfortable seat"
Cons: "The check-in counter wasn't open until much before the flight. Had to wait a long time in a queue to check-in."
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Larger seats and more leg room than United which we usually fly. Very accommodating and nice personnel all of whom happen to be women today."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "Absolutely nothing, zero stars in every caterory available"
Cons: "Only 1 flight per day to from Austin, Tx. Our 4:11 pm flight on Monday, Oct 9th was delayed 2 houra bc of weather in NY. That was understandable. However, our flight was delayed another 4 hours bc of no gate, held up earlier flight to Boston bc of late passenger and countless other issues. Such as maintence, rebooting plane systems, etc. Employees were clues and every employee gave different explanations. Once we boarded the flight crew was nasty and rude. Lastly, after boarding we were held at gate for another half hour before taking off. This was first time in many years i flew on jetblue bc i switched to american post jetblue tarmac nightmare. I will never fly jetblue again ever."
Pros: "In the overall trip was pleasant. Boarding was efficient as it can be. Thanks for having the fly-fi because my screen setup wasn't working so I was able to access my amazon prime account. Great staff and safe trip."
Cons: "The delay sucked. Not sure what caused the delay but definitely making it home much later than I wanted to be. Unfortunately, the was using didn't work even after the reboot. I"
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Cons: "We boarded, doors were closed then announced the flight was delayed an hour and we just sat at the terminal while a womans child screamed the whole time."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Cons: "Flight delayed for over two hours and then missed the connecting flight. Arrived at destination 2 days later via Cathay and the airlines lost my luggage. Until now my luggage is missing and no one has a friggin clue where it's at."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Cons: "My flight was cancelled, the airline wouldn't provide me with a refund. They also had no other flights to my final destination so I was stranded in Beijing. They also lost my bag in the airport - I fortunately found that. I won't fly air china again"
Landed at JFK and waited over an hour for our bags to arrive at the carousel. Absolutely ridiculous
Flew first class - no meal and they didn’t let us know. It was a long flight. Delta first class isn’t really first class
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "Seat wasn't comfortable"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Cons: "Friendly crew and lots of good free snacks!"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "Quick boarding"
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Cons: "Basic economy has way too many restrictions"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Pros: "they finally let us off the plane after over 3 hours of just sitting on the tarmac"
Cons: "Flight could have taken off and arrived on time in JFK. Weather was the stated reason so understood but stressful and crew were also not patient with the questions regarding connections"
Cons: "Better bathroom access for premium economy"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "The crew and the service was excellent."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Pros: "Very friendly crew"
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "The movie selection."
Cons: "2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Cons: "No complaints, other than I wish I could afford first or business class!"
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Cons: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Cons: "No carbs free meals."
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "Not much"
Cons: "Older plane"
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Cons: "Security questions,by Britsh lady they don't know where looking for dangerous people ? I'm spent 1 hour in Heatrow for transfer running from plane to plane .Then she asked me to personal questions .I don't think Brits have rights to ask me where in working and my profession in the USA ?.Im dual Polish US citizen. US and Polish emigration didn't ask me a word .In future did I'm have rights ty o refuse answer personal questions foreign Clerks ?"
Cons: "They closed the counter too early , missed flight Did mot accommodate although I was there 50 minites prior to the flight"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "The flight, listed as a Finnair flight, was operated by American Airlinea. The small domestic plane was cramped and uncomfortable for a cross Atlantic over night flight. The expectation was a European transatlantic airliner. Make sure you check the plane model before you book."
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "Staff was wonderful."
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Cons: "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."