Pros: "Amazing crew"
Cons: "Food was ok. Seat was crowded. Everything else was excellent."
Pros: "Crew very good nice fligth too"
Cons: "Transfer time in Lisbon"
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Cons: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."
Pros: "Everything !!!! No delayed seat was great food great multi média great"
Pros: "Really great"
Cons: "Need entertainment"
Cons: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Pros: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Cons: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Pros: "Plane was clean & crew were kind"
Pros: "The staff, the linens, the fruit"
Cons: "Bigger bathroom, more padded seat with adjustable bolster"
Pros: "Everything was very good."
Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Pros: "Much better than I expected, will fly again with pleasure."
Pros: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
Cons: "Shame that the lounge at the JFK airport was closed."
Cons: "Missed, even on time at Lisbon"
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Pros: "The fact that it was a direct flight."
Cons: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Cons: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."
Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Cons: "Bags didn’t arrive"
Pros: "Always the good attention."
Cons: "The delay of the flight without announcing it"
Cons: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Pros: "Great experience"
Cons: "Crew was helpful. Flights were on time and overall experience was very good."
Pros: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Cons: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."
Pros: "Anything I liked feels inconsequential compared to the bad."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Pros: "Cancelled our flight, at 4am. Did not give a reasonX"
Cons: "Flight was delayed by over 5 hours"
Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Pros: "New plane. Seats ok"
Cons: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"
Cons: "Bad system to board"
Cons: "Seat comfort"
Pros: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Cons: "No food or entertainment"
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Pros: "The crew"
Cons: "Seats and food"
Pros: "The trip was perfect. My bag does not think the same way."
Cons: "Everything was perfect until I receive my bag and notice that two (2) items were missing: my snorkeling face mask, and my camera's tripod. Who is responsible for this? How can I be happy with this?"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Cons: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"
Cons: "Need bigger pillows!"
Cons: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Cons: "Limited leg room."
Pros: "We are still alive."
Cons: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Cons: "childs crying, no sleep, but what can we do right?"
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Cons: "The fact that it is impossible to speak to a human to correct this mistake"
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The flight arrived ahead of schedule."
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "Air conditioning at the gate"
Cons: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Pros: "Flight attendants seemed nice."
Cons: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Cons: "I missed my flight and Vueling was not helpful"
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Cons: "The boarding process could be better"
Pros: "Crew was great and the seats were very comfortable."
Cons: "Never had to take a bus to and from plane, so that was different."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Punctuality and safety"
Cons: "Food options are very limited"
Pros: "Cheap airline, results are what we thought they would be"
Pros: "Everything is good"
Cons: "I missed it because of shitty transportation in Paris"
Pros: "The flight space"
Cons: "No entertainment which make the trip so boring"
Pros: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Pros: "On time departure"
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Cons: "No food, no entertainment,no place for legs,late boarding"
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Cons: "No entertainment, seats did not recline, minimal leg room"
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "Adjusting the air cabin pressure"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "The seats were okay"
Cons: "Boarding took forever."
Pros: "Comfortable seat, helpful check in agent gav me a good seat. For a "low cost"airline it was better than most regulars ."
Cons: "Child in seat in front coughed and sneezed constantly. I wished his accompanying father had made him use a hankerchiff. Could airlines not advise sick passengers to use tissues or even masks to avoid spreading germs?"
Pros: "Plane was clean and adequate seating"
Cons: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Pros: "Better than expected. Great all around. Would use them again."
Cons: "Nothing. Everything went smooth and no problems at all."
Pros: "It was fast"
Cons: "A bit cramped in seating"
Cons: "the flight was extremely late leaving Palermo which made my wife and I mis-connect in Rome. This was unacceptable since there were no weather issues. The plane was just a few minutes late arriving into Palermo, but it was extremely late leaving for Rome. There didn't seem to be any sense of urgency to get the plane boarded. People were boarding the plane up to 45 minutes after the plane should have departed. I will try to plan better and use Ryanair in the future."
Pros: "The onboard food for purchase has lots of good selections They have a good price."
Cons: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Not much leg room."
Cons: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Cons: "Delay for 21/2hours"
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Pros: "New aircraft"
Cons: "Limited food options, no entertainment of any sort"
Cons: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."