Great flight for great price. Only thing they need is on board Wi-Fi and an app.
It was cold, blankets would have been a big plus.
Airline was unable to check me in, even though I had a valid US visa which they called to confirm. Their system still did not allow check in. If you have a visa don’t travel on this airline. Will be seeking a refund.
I’ve never know a transatlantic flight or even an international flight not to offer complimentary food and drinks . I was shocked - it took me hours to even get served paying almost $4 for a cup of tea. Those that knew had ordered ahead a tiny meal for $30! On a 9 hour flight this was not satisfactory at all. They would be my last choice to fly a long distance flight.
Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Pros: "Efficient friendly service."
Cons: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Pros: "Plane seemed new and modern. Friendly staff, attentive."
Cons: "Only one side of my headphones worked, seats not very comfortable."
Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Cons: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Cons: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."
Pros: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Cons: "I didn't like that they tried to sell stuff on the plane."
Cons: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Cons: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Pros: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Cons: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."
Cons: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Pros: "On time flight, no problems."
Cons: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Cons: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Cons: "Would it be too much to ask for a free beverage for the almost 3 hour flight between Dublin and Rome?"
Cons: "Feels dated and needs new energy with better food and atmosphere"
Pros: "The flight did get us from Dublin to Rome"
Cons: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."
Cons: "Person in front kept seat reclined the entire time. Grrrrr"
Cons: "They downgraded the flight and kicked 30 people off-including me. I am now sitting in London waiting for a flight to Rome. This is unacceptable."
Cons: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Cons: "It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline."
Pros: "cheap"
Cons: "Being on time! Flight leaving from JFK was delayed by an hour, making my connection in Iceland very tight (had to run), and my checked bag did not make it on my 2nd flight. My checked bag did not make it to my destination for over 24 hours later."
Pros: "Nothing"
Cons: "Everything. Total budget experience. No service of any quality. Pay for everything. Felt like a cheap flight to Denver"
Cons: "Even though we were not rushed between flights, our luggage didn't make it onto the plane."
Pros: "The crew was very nice and the food was good"
Cons: "On a first class seat in an over night flight I would like a seat that can be laid flat."
Cons: "Please provide good and reasonable price inflight food. Also seats were not comfortable."
Cons: "I had to cancel my trip and was not able to or even reschedule even with flight insurance. I'll never utilize this airline/company ever again & am getting the word out. This airline/company like most are greedy & inconsiderate with their customers."
Cons: "on a five hour flight I expect to get a meal."
Pros: "There was a USB port to charge my devicw"
Cons: "The service was minimal, they only offered water when you got on the plain and once at the end of the flight."
Pros: "Crew was very nice"
Cons: "No spirits unless you buy. Bring food or you ll starve"
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Never went to Rome's airport and it was beautiful!!
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.