I didn't really know what to expect with Norwegian. Never flown them before. Also, the unclear check-in and booking process made me a little skeptical. All that disappeared as soon as I stepped into the plane. The flight was fantastic, and all the special features designed to help you sleep better and lessen your jetlag actually did wonders. I'm usually a wreck the day after flying but I now feel completely fine.
I think your website is very confusing. I tried to figure out if i had paid for a meal and i couldn't figure that out. When i got on the plane I asked the flight attendant and she said i had and that a lot of people had the same question. I explained that the website and the email confirmation just don't tell you anything.
Flight delayed by 2 hrs and as a result I missed my connection to Gothenburg. When talking to a rep at the airport desk I was ridiculed and made fun of openly on several occasions for being dissatisfied with the delay and the missed connection. The rep was extremely rude and unhelpful. His name is Jari Loreman(?) I don't know his last name since he refused to give it to me. His "superior" Jenny Fredriksson acted professional but again was extremely unhelpful. i am very unhappy with Norwegian and how poorly I was treated as a customer. It is unlikely that I will fly Norwegian ever again.
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