Pros: "Safe travel"
Cons: "more masks"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Free entertainment"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "On time with no drama"
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Service in the flight !!"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Flight was delayed almost three hours
I’m very happy with you service
Flight got delayed like 2 time plus they kept changing the damn gate
It was delayed. Being on time definitely would have been better
AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile.
Pros: "Lack of communication"
Cons: "Horrible customer service"
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
Pros: "Crew was amazing!"
Pros: "No one within 6 feet of me."
Pros: "The plane wasn't super full so I could spread out more than if there had been someone next to me. The cabin crew was friendly."
Cons: "Seats are too close together. 9 boarding groups is excessive. No one boarded between groups 1 and 6 basically. Maybe makes sense for larger flights, but for a smaller one 4 groups would have sufficed and been less confusing."
Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Highly efficient crew."
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Cons: "Entertainment system for myself and my wife failed after an hour."
Cons: "Flight delayed three hours."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "The flight attendants were friendly and helpful."
Cons: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
Pros: "Entertainment, crew, and service were great. Captain announced kept us updated and the flight was smoothe sailing."
Cons: "No room to move at all. I had an aisle seat and almost everyone bumped into me when walking by. The guy In Front of me reclined his seat and banged into my knees for 4 hours. If the inside person wanted out, we had to grab our belongings, unbuckle, and move completely into the aisle to let him out. Then do it all over again when he returned. Rediculously tight on space."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Crew was sweet and accommodating, much better than my previous flights with AA. Flight was clean and take off and landing was quick despite the delay."
Cons: "Second flight to get delayed in the span of a week. Bags took an hour to be distributed at baggage claim. On flight meals have no variety and are too expensive for the portion sizes."
Pros: "Service top notch"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Flight was on time, crew was friendly."
Pros: "Great staff. Arrived very early. Smooth flight ."
Cons: "Had almost a 4 hour delay !!!!!"
Cons: "American Airlines does not care about its customers."
Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Cons: "Space between seat rows to small"
Pros: "The crew was very nice and peofessional."
Cons: "Boarding and then 20 minutes later, deboarding, due to no crew showing up for flight! We had to wait over an hour to board again!!"
Cons: "They said my flight was cancel due to weather but ten minutes later my plane left towards Dallas without me. I had to stay in the Airport till 9:30AM the next morning."
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Pros: "Cindy seats. Lots of leg room. No problem finding space in the overhead bin. Friendly flight attendants."
Cons: "Good service ! Window seat!"
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "Comfort was pretty good"
Cons: "Food, Crew behavior and entertainment"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "The unfriendly crew"
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Pros: "Our flight arrived early and they didn't lose our luggage."
Cons: "I checked in online. I PAID for our bags. When I get to the check in counter to check my bags, I have to use their computers to CHECK IN and PAY AGAIN! They charged me $100 for my 1 bag! Ridiculous! And we were NOT allowed a carry on; only 1 personal bag."
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Cons: "Short flight, so no food or entertainment."
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Cons: "Fairly lady attendants."
Pros: "Service, comfort and inflight entertainment"
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Smooth flight and on time great customer service"
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "I booked a one way flight to Dallas (DFW) for my father and I using Kayak to leave from washington D.C. (IAD) 05:30 PM - 08:04 PM United Airlines Flight 6296 Operated by Oriental Air Bridge I booked it for Saturday January 21st and it went to pricline.com and confirmed it. The problem is that when I looked on the confirmation email/boarding pass it said I was supposed to be leaving January 20th, so as you could tell on my account I had to purchase another 2 tickets with another airline. I don't know what happened but I am very disappointed. I would like a refund please. Abdallah mohammad ismail Abdallahismail84@gmail.com 469-396 3589"
Pros: "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
Cons: "Food, entertainment and baggage claim"
Pros: "That was okay. Crew was nice. Food bad"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Pros: "Direct tv in united codeshare flt"
Pros: "Best movie choices"
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."
Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "The crew seemed tired and we were delayed but they managed to keep smiling and comforting passengers on our delayed red eye flight."
Cons: "The ground agents were rude and threaten us we needed to pay once we got to the gate we didn’t have too. Overall after being delayed the crew was great at smiling and they were great to passengers."
Cons: "LONG walk to car rental"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Cons: "Nothing, the whole trip booked through Kayak on Kiwi was a disaster."
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "Frontier cancelled our flight and sent us no notification. When we checked our flight status, we discovered that the flight was delayed and then when we called were told that it was actually canceled. Frontier refused to put us in a hotel for the night and then refused to pay for our air fare. We ended spending an additional $600. This is unacceptable!!!!!!!"
Cons: "Frontier cancelled our flight and sent us no notification. When we checked our flight status, we discovered that the flight was delayed and then when we called were told that it was actually canceled. Frontier refused to put us in a hotel for the night and then refused to pay for our air fare. We ended spending an additional $600. This is unacceptable!!!!!!!"
Pros: "Not to many positive feedback. I thought the inexpensive flight would have been worth the experience however it was not. The only positive the security check point was pretty efficient"
Cons: "Unhappy with this airline from booking to deplaning. It was not worth it. Would have paid extra to fly with another carrier. No live agent to answer questions not available on the website. They nickel and dime you from baggage to seating even snacks are not complimentary. The aircraft was cramped cheap and uncomfortable. Also not enough flight alerts"
Cons: "The flight didn't have pushback seats. They charged extra for carry on. The most tiring flight I have ever had."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Pros: "Super cheap flight to NY that flies into LGA. The Airbus was very clean and had great ventilation (even, comfortable temperature and no weird smells). The crew and passengers were upbeat and created a fun atmosphere. Perfect flight for short trips if you travel light."
Cons: "Flight was slightly delayed and the departure and arrival gates are a little confusing because they did not say 'Frontier.'"
Pros: "i was waiting for flight leave out of NYC lga going to atl if wasn't for a lady ask what happen to our flight they had change our boarding area never told us until the lady ask we all most miss our flight going NYC that was very on professional on the flight was horrible one flight attend was very nasty"
Pros: "The staff was friendly"
Cons: "I didn't like getting a surprise when I went to check in my bags. You have to pay for the fist bag checked and any thereafter as well as paying for your carryon! The seats did not recline"
Pros: "Service was good."
Cons: "When I booked the flight I did not realize it was bare bones on amenities. Each checked in bag is $30 in advance and each carry on is $30 in advance. If you purchase at the counter.it is way more. Also there is a charge starting at $12/seat for advance seat selection. Then onboard snacks and beverages star at $2.99 each. Next time I will book where the amenities are included in a flat rate."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "Awful flight awful airline will never fly Frontier again"
Pros: "Not a single thing"
Cons: "1- Costed $60 additional dollars at check in. Who charges for a carry on? 2- kiosks were broken and I had to wait in line for 30 mins just to get my damn boarding pass 3- seats are so cheap now and leg room reduced. 4- will never fly this airline again. Totally mislead 5- do yourself a favor and pay the extra $50 or $100 dollars for a decent airline"
Pros: "Pretty much nothing"
Cons: "The light was almost 3 hours late, they did not give any information at the airport, not announcements where made until after it was late. They where asking people to give up their seats, they over booked."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Cons: "Again held up leaving by "paperwork""
Cons: "I did not book this particular flight for these dates."
Pros: "The crew was nice."
Cons: "Nothing. Horrible delays, lack of communicafion, rude staff, uncomfortable plane, no food, and no entertainment. AWFUL."
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Nowhere to put your arms. People were holding them over their heads. [Armrests too small] Tray table was ridiculously tiny. Seats were a a sliver of padded plastic. $40 to check a bag. I flew Frontier years ago and it wasn't bad, but after this flight I will never fly them again. The most uncomfortable flight ever! Saving a few dollars isn't everything!"
Cons: "The ticket taker at my gate was very rude and did not give any information about my flight. Even one of the flight attendants was rude. Plus, my gate on my ticket was wrong so I almost missed my flight."
Cons: "because of flight delayed 2 times I missed my ride in NewYork and I had to take taxi. I paid extra 100$ for the taxi"
Cons: "The flight was delayed 3 hours. Then they told us we had to board in 20 minutes or else the flight is cancelled. So we did, then we sat there for 20 minutes and they told us 10 people had to get off the plane due to a weight distribution issue. So 10 people got off. Then we sat there for another 20 minutes and then finally the pilot came on and said the airport was closed so the flight was cancelled. It took forever to figure out when the next flight would be, everyone was mad, I had to stay the night at the airport. Then when we finally did leave the next day, it was the most uncomfortable flight I've ever had. NEVER flying frontier again."
Pros: "It was cheap"
Cons: "Seats were hard and didn't recline I had to pay for my carryon I couldn't bring a small bag of food onboard because it was over my allowed limit"
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Cons: "My flight was cancelled and three seemed like they didn't want to accommodate my needs. My flight was for a Friday but the only thing they could offer me was a flight for Monday very disappointed the way it was all handled"
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "Baggage fees should be made more clear when booking they are also way too expensive"
Cons: "Baggage fees should be made more clear when booking they are also they are also way too expensive"
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Cons: "Everything! It's a shame that you have to pay for carry on, snacks, etc!"
Pros: "always in time , no delete, organized ,excellence pilot, low price I love it."
Cons: "$40 to check a bag.or $45 for any carry-on that doesn't fit under the seat! . They make you pay for all beverages or food except "complimentary water.""
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."
Pros: "Radio went out and the flight was delayed leaving. Also, when has Frontier has started charging for carry ons? I could have gone with Spirit if I'd known that... During the delay passengers were welcome to get off the flight but were reminded several times how much it would cost to rebook if they missed the reloading process ($99.00). After delay the staff was offering complimentary beverages due to the delay...(how much does it really cost to offer water & sodas?) So I would have been charged for a cup of water??? The staff seemed rude and several times I was nudged, slammed, bumped into (I was in an aisle seat) and ever was acknowledged by the crew members who did it. It just seems overall that it was all about the money that the employees are unhappy and that it is not about the satisfaction of the client. First and last time I'll travel with you...."
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Cons: "terrible cancellation/refund policy"
Cons: "More Comfortable seats"
Pros: "Great price even with added fees. Nice and efficient service"
Cons: "Needs headrests ...would compensate for non-reclining seats. How about free audio?"
Cons: "Watch out!! A carry-on that fit going one way, suddenly did NOT fit going the other way. I had to pay an additional $55 dollars to carry-on my roll bag or I wasn't getting on the plane. Also, I felt obligated to "buy" a designated seat or maybe not have a seat. Good thing, too, as the flight was overbooked. This is the worst airline ever. All they do is nickel-and-dime you. Not worth it. Pay a little more & travel in peace & comfort."
Pros: "Cleanliness of aircraft. Humour of flight attendant."
Cons: "By the time I paid for my carry on roller suitcase and my purse, any cost savings to be had from Spirit were negated. On departure, the gate changed well over an hour before boarding - a fact that I only knew because I happened to catch a single audio announcement in the airport, since Spirit's site and Google's flight tracking both showed the old gate until takeoff. When I boarded I was stunned at the (lack of) quality of the seating inside - hard plastic bus terminal chairs lined in rows sported bungee cords with safety pamphlets jammed into them on their backs in lieu of seat back pockets. Naturally no reclining. We taxied for ~25m on departure and arrival, though it only makes sense that a barebones airline would settle for suboptimal runway assignment to save a buck. Just something to keep in mind in relation to total travel time. A look at the drink menu reveals surprises even for a seasoned barfly - what's this vodka I've somehow never even heard of before? How about one of those awful premixed cocktails in a cool sphere package that you see in a bin by the checkout at a cheap liquor store? If you have no bags (seriously zero bags, no purse/tote/bindle) and the $50 you save is worth it in lost time and comfort to you, go for it. Otherwise for goodness sakes just book Southwest and wind up paying less/the same to fly on a big kid airplane."
Cons: "We had the worst flight attendant I have ever had in all my travels. She was the rudest and most hateful lady."
Pros: "Plane arrived nearly an hour early. The crew were all friendly and helpful"
Cons: "Cramped space"
Pros: "Flight ended up being a hour quicker and positive energy from the crew."
Cons: "No type of entertainment on the flight, no wifi was available, really hard and uncomfortable seats, food selection wasn't great except for the alcohol to help make your flight go by quicker."
Pros: "new planes, friendly and engaging staff, clean, lacks that old smell that a lot of other airlines have, no frills, pay as you want. excellent smooth landing"
Cons: "nothing really. cabin pressure was a little high"
Pros: "Quick boarding"
Cons: "HATED: Being charged for every little thing, that in the end, equals or exceeds the amount one would spend on a major carrier. Having someone next to me that takes up one and a half seats when they probably should've been charged for 1.5 seats. Condescending flight attendant who insisted that I take out the safety pamphlet and read along, refusing to continue her presentation and glaring at me until I did so, as if I were a child. The website which is cumbersome and has virtually every page trying to hard sell something extra."
Pros: "Was skeptical after reading horror stories of Spirit Airlines. Everything was good and not at all as the horror stories depicted"
Pros: "They refunded the flight"
Cons: "They weren't able to book me on a flight until 2 days after, forcing me to buy a last minute ticket from another airline."
Pros: "Funny flight attendants."
Cons: "I've never been in a more uncomfortable airplane seat. Additionally, the whole cabin wreaked of marijuana as if someone was using it in some form DURING THE FLIGHT. I never want to fly Spirit again and will never recommend it to anyone."
Pros: "The crew was really great and We had a save fly."
Cons: "But even if it is just a four houre fly It would be nice to get some water without paying and maybe a little snack. Also you had to pay for the carry on. What I never had before and it wasn't cheap."
Pros: "Love the no-nonsense service!"
Pros: "The airplanes turnover once it docked was pretty quick"
Pros: "Seats were comfortable"
Cons: "We were assigned seats together then without any explanation they scrambled us around and my husband and I did not get to set together"
Pros: "The Spirit airlines staff put me to another flight with different airlines pretty fast. Even though at the end I was 3,5 hours late to my destination in Denver."
Cons: "The spirit aircraft was so old, it broke! Didn't have any entertainment on board, no electrical outlets to charge the iPhone. Carry on bag costs $55.00 and checked in lagage $50.00. Other airlines didn't charge for carry on. So I was lucky it was canceled. I saved 50 bucks!"
Cons: "On my DFW to LGA flight, seats were very lean with great leg space. In this flight, seats were traditional ones with limited leg space. So in comparison rating this at 4 star. Otherwise flight was great."
Cons: "Uncomfortable ride with no entertainment Got stuck with a couple the fight the whole ride"
Pros: "I like that there was no one in the emergency exit seats added the crew allowed me to switch"
Cons: "There really isn't anything I can say I didn't like"
Cons: "The flight was decent however there should be snacks and beverages accommodate it. To say that it is not included because we get a cheaper flight is not so for many other airlines."
Cons: "65 for a carryin !!!"
Pros: "They spent more time trying to sell their credit card than they did asking about anything else. The woman behind me was choking and they wouldn't give her a glass of water, but they would sell her one. Her daughter in a different section of the plane had to pay for water since her mother didn't have a credit card."
Cons: "If anyone thinks Spirit is a good deal, hopfully you are flying without luggage and do not need water during your flight."
Pros: "Efficient staff and crew. Very friendly, and check in and boarding were a breeze"
Cons: "You better have your wallet ready. Everything is an add on, from your seat selection to a drink of water. Nothing is included in the ticket price. First time Spirit flyer, so I didn't know. No snacks. No bags. No beverage. Had I known, I would have chosen one of the more comfy airlines and paid more. After the add on's I paid more than the others would have been. If you fly light and solo this is a good deal. But if you are used to some amenities, look elsewhere."
Cons: "Unhelpful. Paying for carryons. Tiny seats."
Pros: "Cost savings"
Cons: "Carry on/ Baggage fees"
Cons: "Who prints their boarding pass? There is no mobile device option. The plane was having mechanical problems and spirit never informed me. I just received vague emails saying that the flight was delayed. In the end the flight was cancelled. They couldn't rebook me on time and I missed my grandmotget's wake. Very undependable. Horrible customer experience."
Pros: "Worst flight ever!"
Cons: "Everything - again worstigjt ever"
Cons: "Cancelled flight and lost luggage"
Pros: "Sadly, absolutely nothing."
Cons: "The apologetic customer service with few answers and/or half answers requiring more additional wait time over the phone."
Cons: "Being nickel and dimed for everything, including a cup of coffee and the exorbitant baggage fee."
Pros: "I like that they treated us with respect and where very friendly staff"
Cons: "There was nothing to not like"
Cons: "I have flown with most other airlines and this airline seems focused on making passengers not want to ever fly this airline again. I don't think I ever will. They say they are trying not to provide any service that they are not compensated, to keep their cheap prices, but in reality they are misleading with there low fares because of the baggage policy. I have paid to check bags but not $50 and I have never paid to have a carry on bag.. I spent 2 hours trying to pay for the checked bag on line to save $10 dollars. There web sight said I had no flight in my name. I called and got that straightened out, a problem with my name in there system, only to have the web site malfunction after I finally got to the page to be able to pay. The web page would not allow me entrance until I was a member of there airlines. I would not have ever registered for this rewards program had I known using a phone in the airport was going to be a navigational nightmare. But they won't have to worry about pleasing me again. If they are the last airline on earth, I will just walk. I think I can make it from New York City to Dallas/ Ft. Worth more comfortably on foot."
Pros: "Overall... flight was on time Boarding... smooth Crew.... friendly attendant Comfort... Seats doesn't recline Food..... didnt bought food entertainement... went to sleep lol"
Pros: "The cost of ticket"
Cons: "You have to pay for everything. Literally. If I had paid more for my round trip (89$) I'd be pissed"
Cons: "Never again. Charged too much for baggage. Gate changed at last minute. Sat on hot airplane for 1/2 hour. Waited 1/2 for baggage to come out. Not worth cheap fare. They make up the cost in baggage fees and water on the airplane. You have to buy water!"
Cons: "Not food or snack"
Cons: "Check in bags very expensive Carry on bags are charged as well and expensive Uncomfortable seats do not recline No charging station in flight for cell phones No drinks/ or snacks No tv/ video screen"
Cons: "worlds worst airlines"
Pros: "I got there and back alive."
Cons: "I don't like Spirit's a-la-carte approach to charging. It gives Spirit flights a FALSE appearance of being cheaper than many other airlines. I think that Kayak facilitates that deception. The charge for luggage and other charges should be in the price Kayak uses for comparisons."
Pros: "The only downside to my experience with Spirit was that I had to pay $55 to carry my carry-on onto the plane. Oh and the waiting area was uncomfortably warm! Besides that, though, the trip was excellent! I met some lovely people too. Thank you!"
Pros: "Low priced, friendly flight attendants, excellent pilot"
Cons: "$55 for one bag to check in absolutely sucks. Plus you don't get ANY free snacks or water."
Pros: "The price of the air fare. Fight went well."
Cons: "Very little leg room. Seats didn't recline."
Pros: "Fare was very cheap but they charge $55 for any carry on bag. For a 4 hour flight they don't every serve any food and drink."
Cons: "The ticket price can be a little higher and the charge for carry on bags should be eliminated. Don't give passengers that kind of surprise when check in. Serve some water and snacks. How much would that cost?"
Cons: "Delayed for 5 hours Had to pay $50 for luggage"