Pros: "Seat terribly uncomfortable. Too hard and too small. No leg room."
Cons: "Redesign plane seating to be comfortable for real human beings. Now it's a form of torture to fly. No, it's not just SW. It's all airlines. I hope someone pulls together a massive class action suit against all the airlines for how cramped you've made everything, just so you make more profits. I used to love flying. Now I hate it, because it is sooooo uncomfortable."
Cons: "Incoming plane was delayed, so we got out of the gate late, missed our intended takeoff the slot, and sat on the runway for an hour and a half. Crew apparently unable to offer extra snacks, drinks, entertainment, or anything. Certainly not their fault, but and unpleasant experience nonetheless"
Pros: "connecting flights were on time. Friendly staff, clean plane."
Cons: "Used southwest to have open middle seats and safer travel due to Covid. Was notified only 2 days before that flights would be full! Too late to rearrange all our travel plans. Other than masks on, the planes and waiting area were crowded. Social distancing was nonexistent and impossible. Did not remotely live up to safety standards we were led to expect while flying during COVID :("
Pros: "Crew was amazing not a lot of food options"
Cons: "Seats could be more comfortable"
Cons: "My trip was great"
Pros: "Got to destination ahead of schedule"
Cons: "It it was on time!"
Pros: "I was able to watch TV on the flight"
Cons: "Turbulence was terrible and we had to remain in our seats the entire trip and there were no drinks served the entire 3 hours. It was a very long flight."
Pros: "SW crews are usually amazing and today was no exception."
Cons: "Landing was very rough but flight overall was great"
Cons: "In-flight wifi service was flaky and was unable to watch on-demand movies until an hour into the flight."
Pros: "The flight was one time"
Pros: "Great flight attendants"
Cons: "Got delayed took awhile to communicate with passengers there was a delay"
Pros: "Beats driving anyday! Fun crew!"
Cons: "A snack and drink would have been nice!"
Pros: "Crew did a great job. Drinks served, full plane."
Cons: "Pilot was late. Poor crew scheduling. Unnecessary delay."
Pros: "Excellent customer service!"
Cons: "The staff was excellent. Unfortunately the flight heading to Dallas was full. There was a couple that sat in different rows with a baby. Of course the baby was very upset the entire flight. They kept passing the baby back and forth.I just wished the couple had a car seat for the baby. She was kicking and crying until she fell asleep. No fault on Southwest."
Pros: "Got to sit in the front row with extra leg room! Crew was extra nice, flight wasn't full. Very comfortable and relaxing ride!"
Cons: "This boarding process was the worst I've ever seen, I think every individual on the plane was frustrated. They team obviously missed a huge opportunity to continue the boarding process smoothly. There were people putting smaller items and folding their coats up into the overhead bins so there wasn't enough room for anyone in boarding group C, and the end of B. Everyone went to the back of the plane looking for more overhead bin space when obviously if the flight attendant at the back would've communicated to the front then they could've checked backs and we would've only left 30 minutes late not 50."
Cons: "Stopped serving Sprite Zero"
Pros: "Fast travel"
Cons: "Obnoxious steward trying to entertain with lame jokes."
Pros: "Southwest is a very efficient airline. Gets you where you need to go."
Pros: "Coffee and flight attendants"
Pros: "Late due to weather. Southwest is offering free TV to your phone or computer now. It’s still pretty crowded on there but probably less so than a commuter jet. Limited tp pretzels for a snack."
Pros: "I always the friendliness of the crew"
Pros: "On time"
Pros: "Awesome flight as always by Southwest!"
Pros: "Quick flight and arrived early!"
Cons: "Delay. Pay $8 for WiFi for 40 mins flight"
Pros: "I am okay"
Pros: "Ease of boarding and amenities on the flight"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "Overall customer service was great and friendly staff.... look forward to flying again soon"
Pros: "As it is most times Southwest employees try to make flying a pleasure. Definitely not "Stuff Shirt" but also professional. The flight attendant gave the mandatory safety announcement in a way that got people's attention with a smile. People actually listened. He gave a bonus quiz at the end. Free drink, sack of peanuts or pretzels for the first one with the correct answer. Very memorable."
Cons: "Wish there was a nonstop Phoenix to one of the N.Y. airports but unfortunately, it is what it is"
Pros: "timely departure, no major delays"
Cons: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Pros: "The cabin attendant came with drinks and snacks several times. She really brought a special snack to a crying, squirming toddler. I can only hope the rest of the cabin had service as great as we did in the front."
Cons: "Entertainments options."
Pros: "quick flight"
Cons: "need more recline"
Pros: "I was able to get flights at a price I could afford"
Cons: "It was difficult finding a seat. I was in boarding group B, but still was at the last row of the plane"
Cons: "wasting my time getting to the airport and then having to do it again tomorrow!"
Pros: "No surprises in the process. Boarding was smooth, service was good, flight was on time."
Cons: "Nothing in particular."
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Pros: "Wifi and in-flight entertainment."
Cons: "All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable."
Pros: "Flight and crew were awesome."
Pros: "Good service"
Pros: "Flight attendants were awedome"
Pros: "Crew was amazing. Upgraded to first class and a superb flight as well."
Cons: "Nothing to complain about."
Pros: "Everything was very good Great crew!"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Cons: "Nothing, it was great!"
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Cons: "Silk air seats are not comfortable"
Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"
Pros: "Boarding was fast."
Cons: "Planes are old and do not have enough room for luggage."
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Pros: "Everything . Every facility wifi, texting ,food and movies"
Cons: "Please provide Charging port for economy class"
Pros: "Crew was great, plane was very clean, seat did not recline that easily but no one was next to me so I cant complain."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "The flight was on time departing and arriving, the plane was clean, the legroom was good, the flight attendants were friendly and attentive."
Cons: "The bus trip from terminal to plane was long."
Pros: "On time take off Early arrival Friendly crew Not a crowded plane. Being a holiday weekend, I was totally surprised!! Gave 1 for Entertainment because there was none."
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "Everything was comfortable"
Cons: "Carry on storage was limited but the staff was accommodating"
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Cons: "2 hour delay for mechanical issues with a door latch. Shouldn’t they inspect these things prior to boarding passengers! Very displeased."
Pros: "I would definitely fly Alaska airlines again!"
Pros: "Overall good check in"
Pros: "The crew. The easy check in. Not so much on the boarding but it’s ok."
Cons: "The boarding part. Why load the end of the plane first? There was more traffic doing this than loading passengers per rows. Just saying."
Pros: "Crew on Alaskan Airlines was really professional and kind! Super efficient! Great flight!"
Pros: "The attendance were not very friendly"
Cons: "I asked if they had headphones so I can watch a movie and they didn’t and she was not helpful at all"
Pros: "Checking in baggage and getting thru security was A BREEZE."
Cons: "WiFi once on board did not work on my iPhone."
Pros: "Everyone is so nice. Easy & reasonable price."
Cons: "So unprofessional"
Cons: "Alaska is horrible with scheduling and delayed the flight by 3 hours and then an additional hour for system failure"
Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."
Pros: "Friendliness of the crew"
Cons: "Seating space"
Cons: "Waiting area was a little cramped and warm."
Pros: "Service was great! Everything was on time!"
Cons: "I was so comfortable that I fell asleep and missed the snack cart go by."
Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."
Pros: "Crew at check in very helpful"
Pros: "Arrived at destination over an hour early."
Cons: "Restrooms were inoperable."
Cons: "I sure liked the available media content to watch during the trip"
Pros: "All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!"
Cons: "The stewardess did NOT serve grape juice."
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "The flight and the attendants were super. The amenities are a nice addition, but only if they work."
Cons: "The earphone jack in my seat was not working. I had to poke some napkin in the jack in order to make the plug work correctly. But even then, if there was much movement by me in my seat, the audio would cut out."
Pros: "Very friendly and cordial staff"
Pros: "Seat was comfortable"
Cons: "Entertainment system down"
Pros: "Comfortable, pleasant attendants and the smooth transition from loading and unloading personnel. Head and shoulders over SW."
Cons: "Flight was delayed and while watching a movie, there were many interruptions ( announcements )."
Cons: "We didn’t have food or entertainment so I rated a 1 star since no NA."
Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."
Pros: "Upgraded without asking for it."
Pros: "Comfortable flight; free meals/snacks and beverages on premium economy."
Cons: "None that I can think of"
Cons: "Boarding crew not very friendly"
Cons: "Small plane, feels cramped"
Cons: "Terrible flight experience from delta"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "No WiFi. Little service."
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "The crew was nice"
Cons: "The food"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Cons: "There was no rhyme nor reason for who boarded first"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Boarding and Arrival went smooth and quick. We were early to our destination. Short 3 hour flights are always easy."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "In-flight entertainment, speed of flight"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Cons: "Small seater aircraft was cramped"
Pros: "Late. Poor communication. Crying kids"
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "Very good flight. Nice staff, modern and clean plane."
Pros: "The LGA team did great in difficult situation"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Cons: "Paid first class. Got served after people in coach."
Cons: "Delayed by 3 hours"
Cons: "Food .gate changes"
Pros: "Made friends on the way to Maine!"
Pros: "Could not use the bathroom"
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "The delay on the runway"
Pros: "Service in the flight !!"
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "Was a nice flay , thanks"
Pros: "Friendly crew, on time"
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "Flight status"
Pros: "The steward was super friendly."
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "On time and quick boarding."
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Cons: "It was great, but returning home was bad"
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Cons: "Not the airline’s fault, but we had three hour delays due to weather in NYC, so I was in a foul mood."
Pros: "flight was so on time we got to Miami 50 mins early"
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Comfort and crew"
Pros: "Great crew. So friendly and accommodating."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "On time and arrived early!"
Pros: "The fly departed on time"
Cons: "Never enough leg room!"
Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "My trip was awesome and very easy."
Pros: "Movie selection is great."
Cons: "No cookies :("
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Cons: "Entertainment was boring"
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Cancelled, had to stay in Dallas until next day"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "ABSOLUTELY NOTHING, NOT EVEN THE SNACK ON THE PLANE"
Cons: "PLANE WAS DELAYED TWICE FOR ENGINEERING ISSUES THEN ONCE WE GOT ON THE PLANE AND IT TOOK OFF, THEY SAID WE WOULD HAVE TO FLY BACK BECAUSE THE TIRE WAS MESSED UP, THEN THEY SAID WE WOULD HAVE TO STAY IN THE SKY FOR ONE HOUR TO LET OUT SOME FUEL-WHICH TURNED INTO TWO HOURS, THEN WE WENT BACK AND JUST KEPT GETTING ANNOYED, THEY SAID THEY WERE GOING TO GIVE US ANOTHER FLIGHT,THEY NEVER DID- THEY GAVE ME NO OPTION OTHER THAN TO STAY IN A NASTY HOTEL, AND GIVE ME A FLIGHT FOR THE NEXT DAY. I MISSED TWO SHIFTS AT WORK, TWO SHIFTS FOR ME IS $500. NEVER AGAIN."
Pros: "I reached my destination safely"
Cons: "The 5 hour delay!!"
Pros: "The flight attendant was nice"
Cons: "The flight was delayed by almost 2 hours. Then when we got on the plane we sat on the runway for over 2 hours. We weren't offered any food or beverage until after 2 hours of sitting on the runway. First class was given drinks before the plane even went to the runway. They were very inconsiderate of us in coach. First class was more important. All we got was a drink and crackers after 2 hours of sitting on the runway"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "I slept."
Cons: "The crew was overall terrible. For someone who also works in customer service, I was actually appalled at the behavior of the AA crew/staff. The flight attendants were ok, but the boarding crew was terrible and unbelievably unhelpful. I asked a staff member at check in if i needed to check my bag and he seemed really annoyed by my question, and refused to be of any help. Wow! He was so unbelievably rude. I ended up paying $25 to check a bag I didn't need to check. I was so disappointed. In the future, I think I will try to avoid flying AA."
Cons: "Friendly and accommodating staff-crew"
Cons: "Plane had to turn back because one engine turned off. We slept in the airport and were not given anything. AWFUL and i'm an executive platinum member at American."
Pros: "The boarding went quickly and smoothly"
Cons: "There was very low stock of snacks to buy on board. The flight attendants were a little brusque and dismissive."
Pros: "The flight attendants were pleasant."
Cons: "The flight was delayed multiple times which was eventually confirmed to take off at 9:15pm. There were no updates from the desk leading up to 9:15pm - we were subsequently informed that the crew for the flight was at a different terminal in the airport and would arrive within 40 minutes. There was no update to the display board of the anticipated boarding time or arrival. Limited and poor communication overall. Once ready to board, the desk attendants insisted passengers check their bags because it would be "faster" since it wasn't certain if there would be sufficient overhead space. There was extra overhead space and we ended up having to wait 45 minutes for our luggage (small backpacks) upon arriving at midnight thanks to this desk attendant's short-sighted decision making. I will avoid American Airlines at all costs after this experience."
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Cons: "I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable."
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "There was room for 26+ standby passengers to board. Power outlets & more leg room in Economy Plus."
Cons: "No reclining! No screens, power outlets didn’t work well, not enough room for carryon baggage. No food other than pretzels. Drinks took a long time."
Cons: "The unfriendly crew"
Pros: "The flight crew were courteous , friendly and extremely professional. The flight cabin was immaculate"
Pros: "Bathroom was clean and nice"
Pros: "Good flight"
Cons: "Chairs hard"
Pros: "Great rate easy to book & accurate"
Pros: "Seats size are comfortable"
Cons: "No food on board , neautral flight attendants. No entertainment for free"
Pros: "Free entertainment!"
Pros: "Randomly I got selected to upgrade to first class, it was really nice!"
Pros: "Comfortable all the way."
Cons: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"
Cons: "Worst airline and customer service in the world."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Cons: "Can't think of i enjoy it"
Cons: "My luggage lock was broken."
Pros: "Very friendly flight attendants and pilots."
Cons: "I was delayed and missed my connecting and then was not helped in Denver."
Pros: "Everything went by smoothly, no problems"
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "United flight and crew were very good."
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "Have to pay to watch tv or movies? Its not the 90s anymore"
Cons: "The fly was delated one hour"
Pros: "Nice crew. Smooth flight. Everything was on time."
Cons: "Not particularly nice staff at gate. No entertainment options."
Cons: "We had a Turblance in Chicago !!"
Pros: "My flight back from New York to Houston was good! No complaints"
Cons: "Little leg space in the 737-7"
Cons: "My flight was delayed for more than 3 hours. The plane had technical difficulties... But the delay was sooo long."
Pros: "Such a smooth flight - wifi entertainment was great and convenient."
Cons: "Flight attendants weren't as nice as Southwest. A little unfriendly."
Pros: "Easy fast friendly!"
Cons: "That it wasnt free :)"
Pros: "smooth sailing the staff was pretty good"
Pros: "Staff was very nice"
Cons: "Two flights, two delays."
Pros: "We had a safe flight"
Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."
Pros: "Boarding process was quick and easy"
Cons: "Flight was delayed which result in me barely making my connecting flight"
Pros: "Had to switch airports from Laguardia to newark. Terrible & stressful"
Pros: "Flight was quick and on time!"
Cons: "Nothing just the usual discomfort of flying not United's fault"