Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
Plane boarded early a quickly, was mostly full. We left close to on time. And landed early.
Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.
Delays, excuses, delays, and more delays. This company is BROKEN.
The in-flight entertainment options were great. I always appreciate a seat back TV on a domestic flight. However, there were issues with a computer system that were discovered after we had boarded that caused repeated delays, and eventually we had to deplane. I liked that United texted me a $30 food voucher for the inconvenience, but it caused me to miss my dinner plans in West Hollywood that night. Once we were in the air, everything was fine though.
I liked the ease of dropping my bags off at the convenient quick drop. I like the in-flight entertainment. Plenty of options to choose. The meal selection is great. I did not like the tiny seat width in economy plus. I sat between to men and we all felt compromised when we had to negotiate our elbows throughout the 5+ hour flight from EWR. We we all very uncomfortable.
The flight de-boarded after being informed of a 3 hour delay. The gate agent said we could go to lounge. The flight ended up boarding 20 minutes later and I missed it.
My experience with American Airlines was great. Unfortunately my stroller was not located and has not been given to me and or reached out in return for in regard to information.
Pilots were fantastic - super smooth. First Class flight attendant was very attentive. Main Cabin flight attendant should try to smooth the rough edges of her voice - very shrill / punitive. Hurt my ears just to listen to her. Recognize they have a (tough) job to do - but tone over speakers needs to be less like scolding a 5 year old.
Wifi was spotty. Tray table was very dirty when I sat down.
Loved the crew . Absolutely no complaints. Except for luggage lost
Great. Quick and quiet and east. The breakfast choices were a welcome surprise!
This was a horrible experience. For a first class experience, my chair was held together by 3M tape - and I have a photo. The crew weren’t very attentive, somewhat dismissive and forgot my drink and snack, the chair reclined about 3 inches on a 6-hour cross country flight. I was also not informed that there was no lounge available in Newark airport because of renovations, so all around this was one of the worst experiences and I would actively avoid both American and Alaska Air going forward.
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
Nothing really nondescript, the flight attendants were friendly and helpful.
Cons: "The plane was not cleaned prior to us getting on."
