I was in first class and the flight attendant would not come by to clean up. She was stern and cold. When I asked the other flight attendant what time it is, she said, “Can’t you look on your phone?” The flight attendants were terrible and the service was less than satisfactory for first class. Moreover, the flight attendant told me we are landing time was 45-minutes later than the actual landing time. Greatly disappointed. I was hoping for attentive and pleasant flight attendants.
Flight delayed 2 1/2 hours, causing my wife and I to miss our scheduled shuttle to Santa Barbara. No explanation given.
Crew was very accommodating and helpful. Seat was comfortable and plane was very modern. Only issue was I had to check my carry on because of no room on the overhead compartments. But that’s par for the course with most airlines lately.
The flight was on time, boarding was organized, I have not ordered food, so have no idea if it was good. There was no tv on my flight so no entertainment. Staff was friendly.
Seats could be more comfortable
It was our first Alaska flight also I posted a photo onto Instagram and tagged Alaska Airlines. The next day they responded that we should've asked for wings for my child. I was disappointed the it wasn't offered on the flight. I was also disappointed at how thin the seat cushions were (similar caliber to Allegient's outdoor lounge chair-like seats) and that there were no screens for entertainment. $8 for the flight's Wi-Fi was something we were not used to either. Other airlines offer screens and entertainment. As I usually fly with a big carrier like United, Delta or American, I would hesitate to fly Alaska again.
The flight attendants were very nice and helpful. I would have liked to have been able to get a meal during the flight.
I did not know that the row of seats in front of the emergency exit do not recline… w the seats in front of me reclining.. was even more limited space… felt slightly claustrophobic. Staff was very nice.
Pleasantly surprised, first trip with Alaska. I am a business traveler does frequent travel. Crew is amazing moreover very very organized optimizing the boarding process, very helpful and efficient putting away carryons as well. Not like the major airline staff doesn’t even care.
Flight delayed by 2 hrs. Indigestible exude for the delay
Free wifi for text messaging with WhatsApp don’t work!
Need to have a lounge for First class passengers at Newark
Wish the flight attendants didn’t talk so much and so loud on the speaker. Captains gave updates which was nice!
Pros: "Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure."
Cons: "Friendlier crew and better service"
Pros: "Easy flight, no hassle, pleasant staff"
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Cons: "See above"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "Seat was good. Crew Service also was good"
Pros: "Great crew, 2 drink services"
Pros: "Friendly crew."
Cons: "Bathroom could always improve."
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "Lots of dessert! Really nice crew, they helped me figure out why my feet were swelling."
Cons: "Sleep aids and a bed in economy class! Otherwise it was lovely"
Cons: "Smallest, tightest, poorly designed seating ever! Extremely uncomfortable seating. Alaska airlines charges extra for virtually everything. Flight was delayed multiple times (non weather). The ticket wasn't cheap but was lower-priced then competitors at that particular moment on short notice."
Cons: "Great flight back"
Cons: "LAX airport plane docking took 30 minutes and not enough information to get to International Terminal."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Space respectful service. United should take lessons. American and Alaska airline far superior to the crowding herding hostile staff of United."
Pros: "Accurate assessment of flight time."
Cons: "Small space and I am only 120 lbs."
Pros: "Crew. Punctuality. Drink Service Frequency."
Cons: "Didn’t discover until mid air that app needed to watch in flight entertainment via phone/laptop had to be downloaded before take off. Also would have appreciated staff asking the family of 10 (7 small children, 3 adults) to be more courteous of surrounding patrons"
Pros: "Great service and flight crew!"
Cons: "The turbulence was the only thing that sucked!"
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "First time chose this airline, Fast boarding, Smooth flight, very freindly personal, excellent entertainment options, comfortable seats"
Pros: "That we took off on time and landed early"
Cons: "Seating was cramped"
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "The festive yet relaxing lighting during boatding, the great in flight movies, the friendly helpful staff, our generous legroom, the comfier than usual seats, the food ordering system."
Cons: "The food quality could be improved with some more organic options."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Best flight ever. Order from seat. Free movies. Nicest flight attendants. Arrived early. I wish every flight were like this!"
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Pros: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Cons: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Pros: "Ordering everything thru the computer screen."
Pros: "Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great!"
Cons: "One bathroom was out of order for the flight. Food and drink ordering didn’t work."
Pros: "Love the free WiFi. That was awesome and somewhat unexpected."
Cons: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Pros: "Comfortable Mint seats. Not bad. Not cheap."
Cons: "Breakfast selections were OK. They could do better for the price of Mint seats"
Pros: "Everything. Great Airline all around. My first time flying with JetBlue and will definitely fly with them again. Roomy seating in between rows, great entertainment and excellent in flight internet FREE. Great food and beverage options, most of them free. And great, genuinely helpful and kind staff."
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Pros: "Everything except ability to book seat"
Cons: "Would have appreciated being able to book my seats earlier"
Pros: "Free WiFi and seat comfort!"
Pros: "In flight entertainment was great"
Pros: "The crew was very nice."
Cons: "My video screen did not work so I couldn't watch anything. Then when we landed we had to wait an hour on the tarmac before we could get to a gate."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew was nice"
Cons: "TV didn’t work, internet didn’t work, crew let 1 person derail boarding which ended up causing a 15-20 minute delay. Gate wasn’t ready for us on arrival"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Pros: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Cons: "A full meal"
Pros: "Crew, plane, amenities"
Pros: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Cons: "Everything was perfect!"
Pros: "The crew and ground staff were accomodating."
Pros: "I liked that they offered quality and complimentary snacks and how they didn't make a big deal if we wanted like 2 tob4 servings of water as i get extremely dehydrated. Staff was friendly and their boarding times and door closing times were clearly printed on the b pass which i appreciated. If only their frequent flier numbers were partnered with more programs. Seats were clean and were connected so you cpukd watch tv and recharge your phone. Good variety of movies!"
Cons: "I think they charged for blankets but at least it wasnt freezing like AA"
Cons: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."
Pros: "Great flight"
Cons: "All good"
Cons: "I will be leaving Dublin to SFO today on Aer Lingus."
Pros: "Great, friendly, communicative service, as always with jetBlue."
Pros: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."
Pros: "As always, Jet Blue doesn’t disappoint."
Pros: "i always like the movies and snacks"
Cons: "the delay"
Pros: "Boarding, on time departure."
Pros: "Smooth flight everything moved pretty timely"
Cons: "Check in was a little hectic"
Cons: "The screen just did work properly. I was unable to use it."
Pros: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Pros: "Very pleasant crew Fairly comfortable seats (14E/F)"
Cons: "With delays, of course beverage service was delayed, but why couldn’t snacks be given at the same time as drinks instead of 10 minutes later? Also, there was problem with media system, and in general it seemed more dated than those on Virgin America and others."
Cons: "The flight got delayed"
Pros: "Had everything you need to keep you occupied for a long trip. Plenty ful snacks. Great service"
Cons: "Delayed for too long"
Pros: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Cons: "TSA at JFK was having a rough night"
Cons: "No head phones."
Pros: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Cons: "The crew"
Pros: "More space than any other economy seat. Free movies."
Cons: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Pros: "Crew was very friend, Erick in particular was very nice."
Cons: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Cons: "Everything was great"
Pros: "Free movies, on time departure, snack selection. Friendly staff"
Pros: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Cons: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."
Pros: "On time, very efficient"
Cons: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."
Pros: "Entertainment and timeliness of the departure and arrival."
Pros: "Plenty of leg room Great choice of movies Terra blue chips Crew"
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "The good news is that the width and legroom, even for a middle seat, was better than most airlines. The bad news is that the seat was one of the most uncomfortable I have ever sat in. My partner and I both had backaches after our flight across the country."
Cons: "The uncomfortable seats."
Pros: "The single terminal that seemed only for JetBlue. The staff were friendly."
Cons: "My flight was delayed an hour and a half. The seats were uncomfortable to sleep in. Bucket seats are the norm on planes but they are so bad for the back. Even a seat that was straight up & down would be better than a back rest that has the exact opposite curves on it to totally not match the spine."
Pros: "Under seat outlets for the win."
Cons: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Crew were very friendly , so much better than the United crew
It would have been nice to be served some water
Pros: "Crew was very efficient"
Pros: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Cons: "Consistency, customer service, customer service, customer service"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Broken monitor and seat"
Pros: "Flight left on time and landed on time"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Pros: "Each employee on the plane was nice."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Cons: "Small seats but I’m tall so I have to live with it."
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "The in flight entertainment was superb."
Cons: "I have no complaints."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The crew and overhead storage."
Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."
Cons: "All good."
Cons: "Pilot did not give consistent updates for delays"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Cons: "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Cons: "It was late and i missed my next flight"
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "The environment and efficiency."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Really liked the plan"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Free movies & TV for all seats and the selection is great! Also, used the wifi and had great connection the entire flight."
Pros: "see first message"
Cons: "see first message"
Cons: "Late and then mechanical issues."
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Kind crew, smooth flight"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Cons: "The drink was terrible, hot tea"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Perfect quiet comfy flight"
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The flight was good crew members was nice and professional."
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "Flight attendants"
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "Entertainment system"
Cons: "Food was awful"
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Cons: "Love it"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "The crew was friendly and helpful"
Cons: "Being on time."
Cons: "Better communication and air conditioning on the plane as we waited for hours to take off"
Cons: "Plane wasn’t well maintained. Limited food and entertainment."
Cons: "There was very poor communication regarding our ongoing delay that lasted 7 hours. Some of the crew were very rude towards customers."
Pros: "The crew between Newark and Los Angeles were phenomenal,"
Cons: "The seats were quite narrow"
Pros: "Great video entertainment selection"
Cons: "Being in a middle seat"
Pros: "Nothing, sadly."
Cons: "We boarded and then sat on the tarmac for over 2.5hrs because of “Misterious tape on the plane found by ground crew” Then we sat watching plane after plane take off before us because of traffic. There was no phone charger on the seats so with all the delays and me trying to notify everyone at the Wedding in Santa Barbara (my final destination) it made it difficult to reach everyone. I paid extra to fly straight in to Santa Barbara because this after there was a Bridal party Wine tour which I am missing. The next flight is at 4pm and I have all the Wedding dresses cholis/Sarees. I asked even for a Rental car at Customer service so I could get there by 4 at least instead of 5-6pm ad they said “Oh we don’t do that” I understand mechanical problems or weather delays but don’t say you found Tape randomly on the plane that you need to check out and then sit in line on the tarmac for another hour+ It’s extreemly upsetting and disappointing. If my Luggage for whatever reason does not arrive on my now later flight to Santa Barbara I will be beyond disappointed AND will have disappointed the Bride and 4 other of my Best Friends."
Pros: "Economy plus seating was nice"
Cons: "One hour delay due to electrical problem"
Pros: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Cons: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Pros: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Cons: "United has started charging for taking on a regular size carryon which I do not appreciate. Additionally, I cannot check in online, only at the gate. I will look to patronize other carriers."
Pros: "One of the staff guys was nice"
Cons: "Everything. United is so bad."
Pros: "One of the few airline providers hat still offer a free beverage and snack during the flight and the economy seats offered ample leg room and had padding with adjustable head rest."
Cons: "There were free movies, tv shows etc but you had to download the app prior to take off which we were not aware of until sitting on the plane. It would have been helpful to know that in advance."
Cons: "Crew was late and we boarded an hour later than was scheduled which delayed our flight."
Pros: "I enjoyed the flight attendant being so understanding about having to check bags and even gave us free drinks!"
Cons: "Didn't like the seats being so close I could feel a baby kicking the back of my seat."
Pros: "BEST AS ONE COULD EXPECT FLYING COACH."
Pros: "On time"
Cons: "Family not considered in seat assignments."
Pros: "I liked the leather seats and movie selection. Plus movies are free. I also like the power outlets in front on the screen instead of under seats like other planes."
Cons: "Minimal food options for lunch meal for this particular flight."
Pros: "On time; crew was fine."
Cons: "The plane was HOT! It's not pleasant to be packed in like sardines in uncomfortable seats and HOT!"
Pros: "Pilots got us home"
Cons: "TV monitor did not work"
Pros: "The in flight attendants"
Cons: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.email@example.com"
Pros: "We boarded quickly landed very early flight was smooth crew was efficient"
Cons: "Seats were hard padding pretty worn on board entertainment in seat back was spotty then froze for over an hour and was really CLUNKY as far as scrolling and choosing movies sometimes needed 3 or more button pushes and when PA came on volume thru headset loud to being uncomfortable"
Cons: "I didn't like that my luggage was open on the conveyor belt and my belt was missing I will prefer to never use that airline again"
Pros: "One of the worst and most chaotic security / boarding experiences I've ever been through. Plus they refuse to gate check fragile musical instruments."
Pros: "This united flight was overbooked and crowded due to end of holiday season. But it was managed well. Got a great in flight entertainment and comfortable seats. Crew was very friendly and helpful. It was almost like flying international minus the lunch. Baggage was also handled well."
Cons: "Temperature inside was a bit weird. It felt hot some times and later it felt cold and then hot again."
Pros: "The price of the flight."
Cons: "That all my flights were delayed."
Cons: "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
Pros: "On time and got all our luggage"
Cons: "Took a while to offload luggage"
Pros: "Great entertainment options. Thank you"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Pros: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Cons: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Pros: "Made us comfortable with pillow and blanket. TV screens to watch"
Cons: "The plane was too late"
Pros: "The whole crew was incredible and sweet to me even though j lost my phone on the plane! They helped me look, they stayed after, they lent me flashlights, they went above and beyond. I will never fly another airline again!"
Cons: "In two weeks I've flown from EWR to San Fran and Lax and both return flights got cancelled. Also i paid for a direct and got moved to a one stop. Not cool"
Pros: "Free movies on flight"
Cons: "Was forced to check a carry on sized bag and pay $25. This bag fits in an overhead bin, and I have never been forced to check this bag on any other airline before. United told me that gate checking wasn't an option, because they don't do that anymore, and forced me to pay the bag check fee. Furthermore, the staff at EWR were the rudest customer service representatives I have ever encountered at an airport."
Pros: "Free tv staff very nice was very timely service in all aspects"
Cons: "My tv didn't work and tray table was broke and smelled like feet"
Cons: "United Airlines Flight 1493 Newark to LAX delayed by more than an hour so we missed the LAX connecting flight to Palm Springs. Because it was the last flight that night, spent 2 frustrating hours getting checked baggage so we could rent a car (another hour because of a very long line and one agent at Budget Rentals) which got us into Palm Springs at 1 AM. Gate agent at Newark said "good luck" - customer service agent at LAX was hopelessly uninformed. Exhausting, stressful, $$ experience!"
Pros: "Friendly and attentive staff."
Pros: "The whole experience was amazing such welcoming flight attendance's for someone that was afraid to fly they made the experience wonderful!!! Thank you so much!!"
Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."