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Boarding was quick Flight was on time

Drunken birthday party on board was never asked to stop whooping and hollering and was actually encouraged by the flight attendant who asked passengers to cheer and yell multiple times. Additionally, when they did not stop drinking their own alcohol after the flight attendants asked all passengers to refrain from doing so due to FAA regulations, nobody asked them specifically to stop. Gate change was not well-communicated, and no audible boarding announcements were made. The gate attendants failed to put any information about the flight or boarding on the gate screen intended for this purpose.

Nothing

I got to the airport and they said that my return flight was cancelled due to me missing the the initial outgoing flight from Chicago days before. there was no notification, and since KAYAK emailed me the option of early check in, I’m guessing Spirit did not notify KAYAK either.

The seats left much to be desired. No room to move or get comfortable.

Too cold

Nothing at all

Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible

Quick boarding and friendly staff

Seats are much too small if you are overweight and have to sit by someone you don't know.

The flight itself was fine

The multiple delays for takeoff and waiting on the runway once we landed since another plane was occupying our gate

The food is awful

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

Comfortable seat.

Complimentary beverages.

Chicken and pasta for dinner

The flight crew was so nice! Roomy seats and plenty of snacks!

Boarded, departed and landed on time.

Easy and comfortable. No issues. Got there without a problem.

Crew staff is excellent

I enjoyed flying with jetblue

Departed on time arrived early Good legroom and ambiance

Just one of the crew (a young African American female) was pleasant the rest were mediocre.

The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Haven’t gotten on it yet as I am stuck in DFW

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights.

N/A

The bs. Every 20 min they said 20 more min.

Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable.

Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful.

N/A

The only thing that was okay was the entertainment. Decent movie selection. Drinks were also good, they actually give you the whole can if I want it.

Flight was delayed half an hour because the crew wasn't on time. Seat was uncomfortable for a 4+ hour ride. I don't know if it's because it's a cheaper flight that the quality of people also goes down but there was definitely a passenger that was passing gas.

Best flight attendants ever.

We took off late and then proceeded to wait on the plane for an hour when we landed because the plane in our scheduled gate wouldn't leave.

Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks.

Staff was all very attentive. Funny when appropriate. And authoritative I might add. During taxiing a wayward child was loose in an aisle and got told to sit down over the loud speakers.

Free wi-fi could be a game changer for the industry. "We" don't like paying for it, but love it when its free. Sandwiches were all stuck together. Mind you; we had been to Jean-Georges the night before so a comparison is not fair - apples v oranges. Not a fair equation.

The seats left much to be desired. No room to move or get comfortable.

Crew was great, flight was quick, left right on time and even landed a little early

Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine

Fast and early arrival

Nothing

I liked that being we had a new born we were able to board first

The flight was bumpy , the pilot had the plane going down like a slow falling roller coaster , had me so sick instead of gradually lowering the plane. Our flight was delayed and our gate was changed, when we arrived to the gate originally the staff was very rude with their responses.

Nothing

Everything

Delayed

Nothing

I got to the airport and they said that my return flight was cancelled due to me missing the the initial outgoing flight from Chicago days before. there was no notification, and since KAYAK emailed me the option of early check in, I’m guessing Spirit did not notify KAYAK either.

They are so nice and polite crew I love that, I always want to flight with spirit.

Cabin was too hot since the very beginning. Even in first class.

Complimentary beverages.

Chicken and pasta for dinner

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule

The fact that the flight was 6 hours late was hard.

Cheap

As usual, Frontier charges for everything extra. Also, their seats don't recline, which is ok for a short flight like this one from Austin to Reno (CA. 3 hours.)

We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative

It was hard to understand the flight attendant’s announcements

The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done.

Beverages all are at a price, even a cup of coffee.

The plane smelled like poop.

Delayed

I loved the staff, very courteous this time around. The ride was fairly smooth as well

The chairs are EXTREMELY uncomfortable

The price is of course reasonable, but only $10-20 less than Delta

Seats are tiny, stiff. They do not recline. Have to pay extra if you want to choose the seats ($22 extra to choose seats would equate to delta flight where they do not charge to choose your seat

Easy and comfortable. No issues. Got there without a problem.

Crew staff is excellent

I enjoyed flying with jetblue

Wonderful having wifi the whole way. Comfy seats and easy boarding

Need power sockets in this day and age.

Flight was marked as delayed but actually left about 5 minutes early.

Teeny little plane but easy (early i think!) boarding process and nice flight attendant.

We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

Haven’t gotten on it yet as I am stuck in DFW

Crew was wonderful

Not getting service even SW served on 45 min flight

Complimentary beverages.

Chicken and pasta for dinner

Cabin was too hot since the very beginning. Even in first class.

Comfortable seat.

The flight crew was so nice! Roomy seats and plenty of snacks!

Everything else was all right

It was a late flight and it got delayed and my in laws had to keep awake to come pick me up

The staff was unbelievably rude. NO SNACKS, NO FOOD. I was told I shouldn't "expect" there to be food. Because our ticket was screwed up due to United error, we almost didn't make the flight. One of our 3 seats were given away to another passenger. If someone didn't volunteer to give up their seat, we would not have had 3 seats.

Terrible experience

The crew did a fantastic job, as is usually the case. Thanks folks.

The three hour delay, the lack of the new business class seats the plane was supposed to have, and United’s inability to get us our bags after we missed our connecting flight by 20 minutes.

Flights never leave on schedule and you’ll end up losing connection flight. Customer support has wait of 60 mins. Never ever flying again.

Worst airline ever. Surprise how is this company still in business.

The festive yet relaxing lighting during boatding, the great in flight movies, the friendly helpful staff, our generous legroom, the comfier than usual seats, the food ordering system.

The food quality could be improved with some more organic options.

A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent

Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault

Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great!

One bathroom was out of order for the flight. Food and drink ordering didn’t work.

...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but...

1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it.

Onboard crew friendly. Plane was clean and new

Chaos during boarding. Sat on ramp at Denver for a long time waiting for a gate to deplane.

The fact that the flight was 6 hours late was hard.

The food is awful

Nothing at all

Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible

Flight was marked as delayed but actually left about 5 minutes early.

Slept through most of the flight so didn’t try refrements. Flight was smooth.

Wonderful having wifi the whole way. Comfy seats and easy boarding

Need power sockets in this day and age.

Crew staff is excellent

I enjoyed flying with jetblue

Nothing, okay the movie

Flight attendant in back rude from start to end for no reason.

Teeny little plane but easy (early i think!) boarding process and nice flight attendant.

We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!

Food wash pretty good

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.