Find Cheap Flights from New York to Madrid Barajas (NYC - MAD)

The Dreamliner used was in good condition

Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay

On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian

The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight.

Absoulty nothing

Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.

old plane, no personal tv

on time

I managed to sleep almost the entire overnight flight. Passengers were silent and the crew were discrete so they didn't bother my sleep.

The seats are getting smaller so me, with my 163cm of height, reach with my knees the seat in front of mine, and this is terribly uncomfortable in a 6h30min long flight. The basket in the back of that seat had spills of liquid (like Coke) and the documents (magazine and security) were in very bad state. The boarding and the take off were delayed, but this was compensated and we ended up arriving ahead of time.

El vuelo de ida me encanto el avión pensé que todos eran iguales amplio y solo tres asientos en la linea central. Este era igual que otras compañías con lo que no hay ventaja comparativa. Iberia es más moderno. Muy descontenta

Modern plane, fast boarding and decent service. Very quick flight to Madrid.

The food was mediocre and not that much. The seats aren't comfortable for sleeping. Iberia lost my luggage on the connecting flight I had right after.

Flight was cancelled due to air traffic

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

Crew and pilot..

Food is to poor and entertainment don't even exist ...

The plane was empty, lots of room to sleep and put baggage. Crew was very nice.

More legroom than a standard US commuter flight, and food also was better.

Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage...

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...

Crew were very nice. And the served lots of things. Even bringing us hot towel to wash and bottled water

Seat are to close together to be comfortable. And movie selection was terrible as was the music selection. And the games were hard to work. Luckily I had my own iPad for entertainment.

The staff was wonderful! And the seats were spacious!

Our flight was delayed so during boarding they were updating us frequently on the status ...but only in Spanish :( I requested a vegan meal when I purchased my ticket one month before the fly date but only received a vegetarian meal :( Entertainment for such a long flight was not complimentary :( Thank you!

Boarding fast

Old plane. Floor lighting was duct tapped down... Very surprised to see. Nice that food was provided on a short flight but bread was ice cold and hard.

TAP and the personnel from TAP were fantastic.

The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally.

They lost my bag twice!

Lost my bag both ways! On the way there is was 5 days late!! They said, don't worry it is safe in casablanca! Really- apparently every flight they lose at least 5 bags- not worth the cheaper fare to not have your bag the whole trip. Will not deliver on they arrive so that was out of pocket as well. Mayhem at the airport- very French and staff often rude and dismissive. Delta for me next time!

The pricing of the ticket,

Attendants are much less friendly on the Africa leg than on the Paris leg

This flight offers no personal TV in the front seat or even common TV above. In addition, they don't allow you to watch a movie on your computer (one on one hand hold devices) and they charge you $10 to rent an iPad if you want to watch one of their movies. That's totally unacceptable for the price they charged me for my ticket!!! First and last time I use this airline.

Lots of leg room in economy on the international flight.

No in-flight entertainment.

Flight time

Shuttling in the sun to board at the Morocco airport

Very very poor customer service

Nice seats throughout the plane, spacious and comfortable

Entertainment was good but for a fee. Average catering

leg room

only a small snack and one drink for a very long flight.