Daily cleaning, installation of cabin HEPA filters on flights from New York to Phoenix
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$251||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
JetBlue, American Airlines and Qatar Airways have all waived their change and cancellation fees on flights from New York to Phoenix. Confirm policies on booking site.
LATAM Airlines and Delta do not allow booking a middle seat on flights from New York to Phoenix.
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Scores according to KAYAK customer reviews
Pros: "Smooth flight"
Cons: "That middle seat.. 6 hour flight pretty uncomfortable."
Cons: "Very poor internet"
Cons: "Crew was late but not their fault. Crappy WiFi and Gogo app"
Pros: "On time. Boarding easy."
Cons: "Seats not comfortable. No lumbar support."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Cons: "Check in was a disaster. The kiosks were all broken. No one gave us any info. 2 people were checking in a long line. Not good."
Pros: "Thistle plane was spacious and had a lot of legroom in economy cabin."
Cons: "thereay behave been ipads to watch movies on but not sure if you had to pay. No screens on seat backs, but I actually find that pleasant."
Pros: "Great crew. Great movies."
Cons: "Mediocre food. Crammed in seats. Usual bs about no room in overhead bins. There was enough room!"
Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"
Pros: "Clean, staff was professional, attentive and friendly."
Cons: "No vegan food options and they ran out of tea 2.5 hrs before landing."
Pros: "They were very hospitable and humorous"
Pros: "The crew was friendly."
Cons: "The flight was so delayed."
Pros: "Updated customer technology, few interruptions, great staff"
Cons: "1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!"
Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."
Pros: "Nice space on the seats; very nice staff. Very comfortable trip"
Pros: "Great service!"
Pros: "how nice the crew was during the trip."
Cons: "no entertainment."
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Cons: "Baggage delay inconvenience."
Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Cons: "long delay before depaarture"
Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."
Cons: "$25 checked bag fee!"
Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"
Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."
Cons: "i had had a really bad day already, and i found a lady from the crew to be extremely rude. i was already extremely exhausted without much space to keep a disposable glass on me, i asked her to take it away and throw it if it were possible, very politely. she responded in a tone that was loud, harsh, and uncalled for to tell me that she doesn't take glasses and throw them when she's serving and another cart will be on the way. i respect that she was at work and i made a request that she couldn't fullfill at the time, however, i felt that was no way to treat a guest, and i could've been spoken to in a politer and friendlier manner. i felt extremely hurt on a very bad day and i deserved a little bit of respect in front of other fellow passengers."
Pros: "Amazing plane and crew for a short trip"
Pros: "The staff"
Pros: "The crew was very pleasant. The flight quite smooth & even though we departed 30 minutes late, we still arrived 20 minutes early. Impressive."
Cons: "Boarding started 30 min late. Isle seat very uncomfortable much smaller underwear storage area."
Pros: "Staff was polite, and flight attended were also nice."
Cons: "I understand short distance flights don't get a lot of selection for food, but it would be nice to have a better selection. This is more so on late night flights."
Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."
Pros: "Fast, friendly, convenient"
Pros: "Alaska Airlines is the best."
Pros: "The crew was very Friendly, the seats were comfortable"
Cons: "The baggage fees are not clear when purchasing the flight, nor are the meals, so at the time of the flight I had to purchase these at an extra cost, this flight had no entertainment."
Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "Leg room! Way better than delta!"
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "Roomer seats didn't feel cramped or jamed in."
Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."
Pros: "Attentive crew and awesome leg room. They came threw the cabin multiple times with soft drinks."
Cons: "The fact the plane was booked solid and there was no extra over head space."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "My flight was on time and arrived early."
Pros: "I love jettblue"
Pros: "cabin was clean and simple. crew was friendly and efficient. flight was without incident."
Cons: "entertainment was very limited mainly to sports, cartoons, corporate news."
Cons: "Almost 3 hours delayed for a 3 hour flight."
Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "have hearing aids and could not figureout how to turn on CC"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Pros: "Friendly crew."
Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."
Pros: "Crew were very nice, snacks and drinks were very nice, good inflight entertainment."
Cons: "Our plane left 90 minutes late after sitting on the tarmac for an hour because there were NO PILOTS. Cmon. That’s absurd."
Cons: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"
Pros: "All went smoothly"
Pros: "The crew and food was good"
Cons: "The over 2.5 hour delay, broken equipment"
Pros: "I enjoy flying jetblue, I am usually comfortable and i is a pleasant experience. The last two times I have flown, the flight has been delayed by at least an hour and a half and there has been something wrong with the sound to the movies. This flight my movie was staticky and had to jiggle my headphones for it to work although sometimes it still happened. My seat this last flight also was broken and I was unable to put my seat back which caused some back discomfort."
Cons: "I would choose jetblue again because of the other wonderful experiences I have had with you. The staff are usually very professional and courteous and the comfort is usually better than anyone else. Thanks."
Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Pros: "Flight attendant was very nice despite appearing a bit overworked and frazzled."
Cons: "We were over 30 min late taking off because the pilots were late from another flight and people wouldn't listen to crew instructions to sit down. Monitors wouldn't work for entertainment. That didn't really bother me, but it was an issue for the two people sitting in my row. We had paid $40 for even more, so I was surprised when the flight attendant wouldn't give my neighbor a complimentary pillow so he could rest since the monitor wouldn't work. Flight attendant said he would need to pay $5. I feel flight attendants should be given permission to change policy based on certain circumstances."
Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"
Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "The pilot kept us informed regularly. The flight attendant was very good."
Cons: "My right elbow kept turning off the passenger’s tv next to me and the passenger on my left turned mine off twice!"
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "The way in which they take and serve drinks and snacks"
Pros: "Due to weather we physically couldn't get to the airport on time. I am sooo glad you could get us on the next flight, and with seats together! NIIIICE!"
Pros: "Legroom and entertainment and cabin staff!!"
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "Crew was very personable and friendly- made the flight very enjoyable!"
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "Service at the door to print out our baggage tix & boarding tic. Very efficient & helpful. Cordial staff at departing desk & in the air. Left on time & smooth landing."
Cons: "I had to use Ladies’ room soon after take off & they wouldn’t let me get up for 20 min. More. I would have gotten up at my own risk instead of waiting for no- seatbelt sign!!"
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Pros: "The boarding was very quick and easy, the crew were very pleasant and helpful, and I felt safe the entire flight. We arrived 30 minutes early!"
Cons: "I wish there was more snack selection and a little more room in the sides (this I understand can’t be helped, but that is just my opinion). Other forms of entertainment, such as magazines or newspapers, even if outdated, would be a nice alternative for those who do not wish to purchase headphones."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "gate staff were accomodating, flight landed on time."
Cons: "Crew were rude and intimidating to a family with kids, including calling my wife a liar in front of them! Unconscionable. I thought JetBlue advertises unlimited snacks, but my daughter was told 'you've had enough' when she went for seconds. Our TV sets didn't work. Our baby spilled some chips and as the flight attendant passed he looked at us and said loudly 'I wonder who made this awful mess'."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."
Pros: "The crew was very pleasant"
Cons: "The check in agent at counter was condescending and rude and I was forced to use the kiosk agent who was nice and helpful"
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Pros: "free beveragesand snacks. room to breath, kind staff"
Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."
Cons: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."
Pros: "Movie selection and internet quality was Ok"
Cons: "The attendant made me check in my only carry on bag despite there was plenty of space on the plane for it. My bag was subsequently lost in the airport as it was moved to a different carousel without any notice. There was no food offered."
Cons: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."
Pros: "Comfy seats with ample room."
Cons: "6 hour flight with only one cookie and two drink snack offer."
Pros: "Not much probably just that they came by twice with the drink cart."
Cons: "Very limited room in seats compared to other airlines. First class passengers enjoyed full meals while everyone in coach got a cookie. One tv for every few rows felt like I was flying in 2000 still. This is why American is behind JetBlue and Delta. I will pay more nd y time just not to fly American."
Cons: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
Pros: "On time."
Cons: "Very little entertainment. Would love some Wi-Fi."
Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."
Pros: "Departed and arrived on time and friendly and efficient service during flight."
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."
Cons: "Could not buy snacks"
Pros: "The cabin crew was very professional and friendly as well"
Cons: "We were delayed 3 hours by a big rainstorm. That was not the fault of American Airlines. The cabin air quality got very poor (exhaust entering from the ducts0 They eventually let us leave the flight and wait in the terminal before reboarding."
Pros: "crew was kind and helpfull"
Cons: "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
Cons: "On a 5.5 hour flight, a snack would have been nice. Crew needs to be friendlier like in the old days."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"
Pros: "TV screens on the back of each seat with tv and movie selections"
Cons: "Crew member at the gate told me my perfectly sized carry on bag was too big and it HAD to be checked.. wasn't too happy about that as I purposely brought a carry on to avoid Baggerly claim."
Pros: "Constantly good AA service"
Cons: "The chairs have to be better for a 7h flight"
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Pros: "Very smooth flight with excellent crew!"
Cons: "There were no individual monitors at the seats."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
Cons: "over one hour delay due to plane coming in late from boston."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Pros: "It was five star all the way."
Pros: "It didn't crash"
Cons: "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"
Pros: "Comfortable seating considering economy. Food decent."
Cons: "2 hour delay due to no captain available. Told us about it when we were supposed to be boarding."
Pros: "I have never felt so smushed in to a space for so long."
Cons: "Space between the seats"
Pros: "Crew were very nice and efficient"
Pros: "Great entertainment system and options. Updated seats and interior made flight enjoyable despite lack of space."
Cons: "Lack of leg room, even for an economy seat."
Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
Pros: "Crew was very nice."
Cons: "All was fine would be nice to have individual screens but that is minor"
Pros: "Smallest transatlantic plane ever! Too mich tirbulence for a plane this small on its way to Europe. I was expecting to be on Finnair and was on some crappy American Airline plane that just arrives to NY from Miami. Worst flight ever."
Pros: "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
Cons: "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."
Cons: "The movies were watched were old movies; they could be updated."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "Can't much think of anything. Gave the crew a break with the 'ok' only because I'm pretty sure none of this is their fault. They still smiled their way through this s*** assignment."
Cons: "We were assigned a Boeing 767. The seats were barely comfortable, even though I paid $129 to get "up to 6" more legroom" and snagged a bulkhead seat. (Is it me or do you want to start a revolution when you are just on the other side of the curtain where those on the other side are being served champagne, have large tv screens and fully reclining sleeper beds?). The food mediocre/unremarkable but heh, it's an airplane , the crew ok but uniforms dated and drab. The real letdown was the entertainment system. Or I shoudld say lack thereof. I was psyched that the seat was designated as having a charger. Yeah, if I'm carrying my car charger with me! Yikes!!! So, strike one. Then, NO ON DEMAND service of any kind, since this plane is not equipped with wifi, which would have given us the ability to watch on an iPad or other device. Strike two. And THEN, when you think, no this can't get worse, there are a strong of three 2ND RATE movies shown back to back. No choice, no watch when you want, in other words, no ON DEMAND. Oh, and did I mention the really really REALLY old pull-out remote control with a credit card phone on the flip side? STRIKE THREE! This was a Finnair booking through Kayak, but on an American Airlines code share. The gate at JFK was changed no less than 4 times, the final time, one hour before departure, from Gate 14 to Gate 45. Good thing I had left myself plenty of extra time! The check-in process at Finnair counter no less than a nightmare. Stood in line for 30 minutes, then told we had to go to "Line 1" and use one of the kiosks to print our boarding passes (we checked in online but were not given phone-board passes) and check our bags. This area was nothing short of pandemonium with agents yelling at us to form straight lines. Many of the kiosks were not working not working and there were not enough agents to help the throngs."
Pros: "Finally taking off"
Cons: "Will probably never fly out of JFK again-4 hour delay, poor communication from airport staff, 4 Gate changes you name it. Absolutely painful"
Pros: "Seats were okay. Only one hour flight comfortable. Good for the money."
Cons: "Walking up and down to get on/off the plane (small plane)"
Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"
Pros: "The t was a nonstop"
Cons: "Old plane! No wifi, no ind TVs. Drinks are $8! Plus it was a code share with American so poorer service and no blueberry juice. I would not chose this flight again."
Pros: "We lost a full day with delays using american airlines /finair when flying to dublin. Their "free" sandwiches to hold us over is embarasssing. We then missed our plane because finair informes us after waiting online we needed to go to another terminal to check bags at american airline. That was not initially told to us and now we are spending over $1000 so we can fly tomorrow plus hotel room. It also affected a business trip to vegas which i needed to cancel. My experience was terrible with finair and american airlines with terrible customer support at the airport. Amazing how we need to pay another 1000 for terrible communication."
Cons: "Lack of communication from airlines Delays Forced to pay a return flight fee plus hotel fee due to finair inabilityty to communicate and direct customers to right terminal."
Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."
Pros: "We didn't crash, and seats were okay"
Cons: "This plane is really old"
Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."
Cons: "Flight 106 from JFK to London on Thursday June 16th was delayed 13 hrs due to a lost screw, realy, a lost screw. I lost 1 full day of my vacation and now have a new definition to being "screwed"!"
Pros: "On time with no problems"
Pros: "I had made a mistake in booking my trip by spelling my last name wrong. I had lost it thinking it was their error and they were very accommodating with getting everything back on line."
Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."
Pros: "Free movies/TV"
Cons: "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."
Cons: "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"
Pros: "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
Cons: "Same point - the point was full and I’ve already clarified that ."
Pros: "Boarding process was smooth."
Cons: "The space between seats was very uncomfortable. I have never felt so crowded in a plane seat and would reconsider United in the future for that reason."
Pros: "Crew quite helpful"
Cons: "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."
Cons: "Reduced leg room because of seat construction"
Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."
Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."
Pros: "Quiet flight"
Pros: "Flight was good. Clean plane with tv's at every seat. Newark airport is really nice."
Cons: "Flight was very delayed which caused us to get into Phoenix close to 1 am. The whole airport was empty at that point which caused a delayed car rental. The Tv's on the flight are NOT free and neither are the snacks. I would think due to the long delay with the flight they would offer us free snacks or a free movie. But no."
Pros: "everything service, manners, and even though I was in last row they treat me well"
Pros: "Loved the crew, very friendly and attentive."
Cons: "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"
Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Pros: "As a military member, this airline offered me TSA checked, and I was able to go thru the line with my shoes on (small victories on such a trivial delight) the crew made it their best during the flight and kept a positive attitude."
Cons: "This airline is same as others, squeezing your $$$$ for every level of comfort. I can't believe the seats are so closed together i felt I was on an airborne mission. Unable to rest or lean back not even an inch! I wonder what's on their minds when they make these money decisions, hey!! you are sitting a human being not a mat on your truck . You have to pay for entertainment even on a 5 hour flight. Thank God the crew and Captain were amazingly good and decent."
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "Flight not too full"
Cons: "Delayed flight, cramped seats, charge for entertainment even though the airline magazine said it was free, crew was a little gruff"
Cons: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."
Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Pros: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
Pros: "The crew was excellent."
Cons: "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."
Pros: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Cons: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."
Pros: "Smooth flight, slept almost the entire way.."
Pros: "it was very comfortable"
Pros: "Food and in flight service"
Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."
Pros: "Nothing in particular"
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Cons: "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Cons: "Everything. United made no apologies."
Pros: "A very smooth ride"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."
Pros: "The flight attendants were very pleasant."
Pros: "On time arrival."
Cons: "Turbulent Flight"
Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"
Cons: "Never took second flight it was canceled. I was very upset"
Cons: "The check in/bag drop process is terrible. Took 45 min. No explanation. No help."
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Cons: "I was forced to pay for my carry-on which was the same price as the check in bag. The complimentary drink and nuts were a charge and I missed my layover flight because they did not announce it. I want my money back! I had to get a whole new ticket from a different airline."
Pros: "I like the non stop flight and the staff were very nice and smiled"
Cons: "The price of snacks and drink . And I had to pay for a carry on bag"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "Fast boarding."
Cons: "Staff was rude. Seats uncomfortable. Sat on the runway for 30 minutes because we we're a half hour early."
Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"
Pros: "I lived"
Cons: "When I tried to get on at the last minute from Denver to Phoenix the girl at the desk right before I got on was acting like a jerk, other than that everything else was ok, definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up and the plane sounded like it needed repairs"
Pros: "Arrived in time"
Cons: "Paying $40 for my checked bag, $11 for my seat, and freezing my butt off!"
Pros: "Crew was nice"
Cons: "My backpack cost me $45 to carry on! I upgraded my seat for additional legroom then when on the flight found out that seat didn't recline. I will avoid flying Frontier in the future."
Pros: "There was no customer service. Employees at the front desk at the airport where extremely rude"
Cons: "First and only time i take this airline. Never again"
Cons: "$40 for a carry on bag. Only free water and no snacks for a 4 hour flight."
Pros: "Flight crew was good."
Cons: "Gate agents and the manager that walked up to embarrass me in Atlanta were a joke. Also you may think of hiring English speaking gate agents. What a joke."
Cons: "The seats were small and cramped. The flight was almost 40 minutes late due to delays in other flights. Our plane was there well before 955 but we didnt leave until after 1030 due to delays in other flights that had passengers for our flight on board."
Cons: "First of all I had to deplane because of sewer issues that took several hours to fix. Caused issues with my rental car. Then a $45 bag fee each way on a 2 hour flight that cost $160. That's freaking ridiculous. They say it's a value to fly frontier when it is a complete rip off plus they wanted to charge for coke. Complete joke. Total dillataunts"
Pros: "Boarding went quickly and we actually left on time from the runway. Landing was so smooth that you could barely tell we were on the ground."
Pros: "Boarding was timely"
Cons: "Extra fees for everything"
Pros: "Pretty much the whole experience was good. Price and quality are decent."
Cons: "No complimentery snacks"
Pros: "Crew was good"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Cons: "After a 2hr. drive from Nicholasville, KY my son and I arrived at CVG Cincinnati airport at 5:30am for a 6:30 flight. Waited in line to check bag; employee told us at 5:45am that we could board our 6:30 flight but our baggage would not be checked, nor held up to be sent on another flight next day. Supervisor was loud, crude and the opposite of sympathetic. My son was forced to drive back home to take 4hr. round- trip again next day 5/21/17."
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Cons: "The whole experience and on top of it they lost my bag. I didn't get my bag in Phoenix they said it stayed in Denver. 6 other passengers experienced the same baggage problem. It was a horrible flight."
Pros: "Not a crowded flight"
Cons: "I forgot that you get charged for every little thing. Flight ended up costing more than a standard ticket on a real airline."
Pros: "The crew"
Cons: "Biggest regret buying this "discounted" ticket. Not a real discount. Found out there were a bunch of hidden fees when I was checking in. They charge $60 for the checked bag EACH WAY and was super shocked they charge for a CARRYON!! Unbelievable. None of the regular seats recline whatsoever unless you pay more hidden fees just to have your seat not be straight up the entire time, and there is no front table to put a computer. To save another dime, they installed some super cheap 6 inch x 3 inch mini ledges that they call tables. I'll NEVER fly with Frontier again. They also refused to let me check in early so I had to sit and wait for hours since they refused to give me a boarding pass until I came all the way back to ticketing exactly and only exactly at 2 hours before boarding. Worst flight. A total shame since the crew was incredibly nice."
Pros: "crew was very good.... boarding good too. we sat in exit aisle so great leg room."
Cons: "hidden cost re seat costs and baggage costs. should have paid more attention to fine print. was not evident until we printed boarding passes. will not use Frontier again."
Pros: "I got a full row to myself.."
Cons: "Could not recline seat. Could not understand flight attendants' speech."
Cons: "The overpriced baggage prices and the overpriced upgraded seats."
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Cons: "The bag fees are ridiculously high, seats are super small and I'm only 5'2". Crew was pulling people on and off the flight when leaving Phoenix. Early check in online is not mobile friendly. With bag fees and seat upgrade I spent an additional $87....never again."
Pros: "Flight price was good"
Cons: "Baggage price is ridiculous"
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."
Pros: "Not much."
Cons: "Almost everything. Was charged for everything which made the price of a seemingly inexpensive ticket, about the same as most other airlines. Terribly uncomfortable seats."
Cons: "Baggage fees equal to ticket price"
Pros: "Liked the cheap fare of the flight. But otherwise, not much else is good."
Cons: "With the average height of me and my partner traveling being 6'4", we didn't enjoy being in coach for this long flight in uncomfortable seats and very little legroom. But you get what you pay for, so now we know! Paying for a carry-on is pretty ridiculous as well."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "low fare"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants flight delayed 100 minutes"
Pros: "Flights were on time. It was a smooth flight."
Cons: "The seats were not very comfortable."
Pros: "I liked how affordable the flight was."
Cons: "I am not a fan of charging extra for bags or drinks/snacks. I think the airline can afford to serve their guests a tiny drink. Also, the seats were uncomfortable and the tray on the back of each seat was ridiculously small."
Pros: "Plane, workers, quick baggage claim"
Cons: "No perks unless you pay extra for them. No WiFi on plane."
Pros: "crew was friendly. flight act tally left a little late from the scheduled time but arrived at destination early!"
Cons: "seats were uncomfortable for a 3 1/2 hour flight"
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."
Pros: "Good service"
Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"
Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."
Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."
Airlines flying from New York to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Phoenix
Masks required on board, masks provided on flights from New York to Phoenix
Social distancing seating
Middle seats unavailable to book on flights from New York to Phoenix
Testing for antibodies, testing for symptoms for flights from New York to Phoenix
Waiving of change fees. Search flexible flights from New York to Phoenix