Daily cleaning, installation of cabin HEPA filters on flights from New Zealand to Los Angeles
Turkish Airlines, Air New Zealand and Air Canada have all waived their change and cancellation fees on flights from New Zealand to Los Angeles. Confirm policies on booking site.
The city center of Los Angeles is 9 miles from Los Angeles Airport.
Los Angeles is served by Los Angeles Airport, also commonly referred to as Los Angeles or Los Angeles Intl. The airport code is LAX.
The FlyAway bus connects Los Angeles Airport to the city centre and will only cost you USD$3 (NZ$ 4.50). You can board the bus from directly outside TBIT and it will take you to Union Station in downtown LA in roughly 40 min.
Both duty free shops at Los Angeles Airport are on the airside of the departure area, meaning you cannot do any duty free shopping when you arrive. It is best to do your shopping when you depart from New Zealand, or between flights if you have a layover before reaching Los Angeles. Sydney Airport (SYD) is a common stopover and has a great selection of duty free products you can browse during your layover, including watches, sunglasses and electronics.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Los Angeles.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was excellent and we appreciated the ability to change seats after takeoff."
Pros: "The crew is consistently wonderful!"
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Cons: "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"
Pros: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "Free WiFi - was great and fast"
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Pros: "Staff were always happy and friendly"
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Cons: "Our family nearly missed the trip due to delayed from Melbourne"
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "Suggest boarding with electronic board !"
Pros: "Excellent flight, ..."
Pros: "Ditto to the above!!!"
Cons: "The on ground experience in Los Angeles was horrible (not Air New Zealand's fault). Made our plane (a scheduled flight?) park well over a mile from the terminals and bus passengers into customs. LA Customs is always a hassle, way too long of lines and agents with an attitude. One custom officer (the final check through) was great, the rest were grouches."
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
Cons: "I'd like more movie options. I had a very long round trip flight"
Pros: "Food, wine, entertainment, condition of cabin, timeliness of flight, safety video enjoyable and engaging compared to other airlines"
Cons: "Being on the aisle it was hard to sleep with flight attendants and passengers constantly walking by"
Cons: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "Friendly crew, timely response, food was nice"
Pros: "The crew, food, entertainment made the flight comfortable"
Cons: "I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well."
Pros: "Great staff and crew. Some of the best!"
Cons: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Pros: "The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever ."
Cons: "Leaving New Zealand again"
Cons: "Not enough room"
Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."
Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Cons: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"
Cons: "I will not use kayak again, because they used this terrible gouging airline that we did not know we were using for our flight. We had to change the flight date of our sons trip and they wanted to charge us $350 to change the flight and then with the difference in the flight it was gonna cost us $530 on top of that. The total for our flight was going to cost us $880! We found a brand-new flight with another company for $670! It is disgraceful! I will never use KAYAK because they used this airline and they don't let you know it! we never got our money back for the flight we did not use. It was a hard lesson learned. Whole thing"
Pros: "Good entertainment system but it needs servicing. The USB port was blocked and we couldn't use seat chat or screen share.. Not good for a long flight."
Cons: "The seats were unbelievably tight for a flight of this duration. I'm small. We purchased the economy plus seats hoping that there would be a bit more room. There wasn't, so it was a waste of $100 each way for the two of us. We had much more leg room on our US domestic flight. Flight attendants don't appear to like their jobs very much. They were overly stern and impatient with passengers. Reminded me of the nuns in Catholic school growing up. Do they have any idea how uncomfortable the passengers are when we are packed in like sardines? Finally, the food isn't anything like they described and they served diet portions it seemed. I'm at a loss for why this airline was rated so highly"
Pros: "Lots of selections"
Cons: "Adult movies with many sexual scenes need to be avoided in the aircrafts! Children behind or sitting the next roll also watched it! Very concerned if I should book your airline with my 2 teenagers in the future..."
Pros: "TV screen"
Pros: "On-time, Service, flight & Behavior, conduct."
Pros: "Great flight crew"
Cons: "Nothing, everything just right"
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Pros: "The seat was not comfortable and the food as well"
Pros: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Cons: "Seat was not comfortable. Push back was not working"
Pros: "everything! the A380 plane and the onboard entertainment and services was fantastic"
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Pros: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Cons: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "The crew and my fruit platter."
Cons: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pros: "Food, entertainment choices"
Cons: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "No wonder Emirates is one of the best airlines in the world!"
Cons: "The layover from Karachi to Dubai is less than 2 hours. The flight from Karachi is always late n it makes me nervous that I might miss my flight for LA. It has happened to me before. You should maintain your punctuality in Karachi as well. Even the boarding process is extremely flawed, it is very frustrating. Plz maintain your reputation everywhere in the word!"
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Pros: "Overal very comfortable and good service aboard plane."
Cons: "Sat on plan after boarding for an extended time before takeoff. I think it was a maintenance thing. It happens so no biggie. Table and magazine pocket needed cleaning from prior flights. Made me uneasy from a cleanliness point of view so they took a hit on comfort."
Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Pros: "Not many passengers got to spread out"
Pros: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Cons: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Pros: "Flight was comfortable"
Cons: "Not enough Veg food even though requested well in advance."
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Pros: "Inflight service was good."
Cons: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Pros: "Comfortable and well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Wide selection of movies, TV shows and other entertainment. Food was decent. Crew was attentive enough."
Cons: "They did not have special meals that I ordered but the crew tried their best to make it up. But they had the same collection of movies both ways. My return flight was a month later. Entertainment set of was pretty good on their Boeing 777-300Er flight, but average on the A380-800. The 16 hour flight will not be pleasant for most. Why the toilets are so compact? I would pay extra for bit more room. This is a problem with all airlines. They allowed me to take a laptop and a hand baggage in LAX but forced me to check in the hand bag in Dubai. They pick random passengers for this. Irritating."
Cons: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Pros: "The entertainment system had plenty of variety and choices."
Cons: "Very poor service, terrible food. Flight attendant spilled juice on me."
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Cons: "Baggage took over 40 minutes to come out."
Pros: "The food and care was great."
Pros: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Pros: "The flight was great. The seats were spacious and comfortable."
Pros: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Cons: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
Cons: "Their customer services is not terrible, it's nonexistent."
Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"
Pros: "Again, the crew of Emerites Air are wonderful!"
Cons: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."
Cons: "D seats are exrremely uncomfortable. Leg space is as good as none. My knees were hurting as they were touching the seat infront of me. D crew gave very slow service. I was sick and needed hot water, even after calling for ur for more than 4 times , the crew constantly forgot about it. Food was alright. I dont see myself ever flighting back with Emirates jus for because of the seat discomfort and lack of leg space"
"Great flight attendants and overall experience. Will definitely continue to choose Hawaiian airlines for future trips to the islands!"
Cons: "Crew was a little loud for an overnight flight"
Pros: "The back restroom was kept clean throughout the flight. A meal was served."
Pros: "Friendly crew"
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Pros: "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
Pros: "Crew was great"
Cons: "We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes."
Cons: "I was surprised no meal service for a five hour flight I thought it was required when flying five hours that you would get a meal, when booking it said a meal would be served, no meal. Also no earbuds for the entertainment offered. Disappointing."
Pros: "Crew was friendly and helpful , food was good"
Cons: "started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout"
Pros: "clean and friendly service"
Cons: "more padding for the seats"
Cons: "New app for entertainment"
Cons: "There was very little room so I couldn’t relax and sleep."
Pros: "Hawaiian Air is great"
Pros: "The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities."
Cons: "It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited."
Pros: "The aircraft was relatively new (an A321 Neo), the seats were comfortable, and the crew was great."
Cons: "My wife and I had our seats changed by the airline after we had already made seat assignments, so we were not together on either of the round trip flight to Kauai from Los Angeles. Flights were both full so no way to change seats once at the airport. Aircraft did not change from when we booked our flight and made seat assignments, to the day of the flights. The food served was okay, but I don't eat carbos and all the food served was full of carbos. I choose to not utilize a smart phone, or other electronic devices, and the plane had no entertainment services if you don't have a smart phone or pad."
Pros: "Being served a meal, snacks and a cocktail throughout the flight was great"
Cons: "No entertainment on flight. Having to download and app only viewable on phone or tablet is a pain. On top of that you have to pay for it"
Cons: "It is a long flight! At least we have free entertainment, old movies that’s fine and charge for new releases. Think about it! Thank you!!!"
Pros: "The people working the flight were nice. They treated my luggage well, they didn’t event break a wheel! The people were really great"
Cons: "The food was horrible, like a dog barfed chicken into a sloppy joe and then they microwaved it in a bag and let it sit for a day. Cookies were surprisingly delicious by comparison. The TV monitor/screens had movies that were expensive, but also the subtitles didn’t work and the headphone jack was messed up so it was really hard to hear anything. It was kinda quiet and crackling. It wasn’t like that when I plugged it into my phone. The seats were so small that I ended up getting my headphones ripped up just trying to be considerate of other passengers. My flight back didn’t even have movie options. Just 6 hours of light turbulence tickling my sciatica to the soundtrack of multiple screaming children. My girlfriends family and she were several rows up, where I was supposed to be, but I didn’t get the seat I booked so I just stared at them from zone 4 like the pauper I am."
Pros: "The crew was friendly, the airline is very accommodating and it was clean. Will fly with Hawaiian airline again for sure."
Pros: "I found the crew with Hawaiian to be always wonderful and generous in spirit."
Cons: "It is unfortunate that the staff works for an airline that is such a bargain basement in terms of customer service. We booked in January through priceline. Hawaiian airlines cancelled the late night flight we had paid for, and by cancel I mean the 10PM flights were cancelled across the board. We were put on an earlier flight, but they cancelled our seats, and "lost" the fact we had already paid more for extra leg room. So we paid $240 for something that they said we had no proof of. Despite that it was clear we had paid way more than the ticket would have cost otherwise, which we kept telling them."
Pros: "The crew was very friendly."
Cons: "I’ve been flying for 30+ years and never before seen a plane that didn’t have air conditioning/vents at each seat. On top of that, there was no WiFi, the bathrooms were disgusting and they were charging something ridiculous (like $12) for BLANKETS. Hawaiian Airlines is maybe a step or two above Spirit or Fronteir, which is not saying much. Maybe they could take some of the money they’re making charging for blankets and use it to refurbish their gross, decrepit aircraft."
Cons: "TSA was an absolute mess in Honolulu. This caused irritation on both the travelers and the workers. Once the workers were annoyed they were absolutely rude and no help. I’m glad Honolulu was a one and done situation because I will NEVER come to this airport again. The inflight crew for our flight were completely rude and rushed... it’s a 5 hour flight.. there was no need. Our entertainment didn’t work so they gave us a 25$ voucher for a future flight.... something probably not even 10% of the flight will redeem.. overall not impressed."
Pros: "The crew was nice and helpful. On my flight home from Lihue one of the young men (crew member ) was extremely helpful to a young mother with a baby who was having problems with her son , I know she appreciated his kind jester in trying to take the time to talk to the little boy and assured him everything was going to be ok if he would help his mom by behaving."
Cons: "Our flight was delayed, the last two trips I have made, I had a delay , I'm glad I didn't have to catch a connecting flight."
Cons: "Despite checking in early I was unable to get an assigned seat until the very last minute. I wanted a window seat so that I could sleep by leaning against the wall but none were available. The airline employee initially said that he could offer me an upgrade to a premium seat but then he said that none of those were available either. The seat I got in the middle had very limited padding and would not recline even an inch. I usually fall asleep easily on planes but I could not sleep at all on this overnight flight. My neck and back are still sore from the flight even after napping for 5 hours when I got home. In addition, they offered us no snacks, except for purchase. I wish Southwest flew to Hawaii!"
Pros: "The crew was very nice and polite, the service and the reclining of the seats was comfortable. This plane was cleaner than the one I was on going to Hawaii. The free cocktail and food."
Cons: "I did not like how rude the people were behind me, putting their feet on my chair, between my chair and the other chair next to me, screaming and hitting the back of my chair because the screan was not working properly.( this is only some examples of what they did) I know the behavior of the people flying on your airline is out of your control but I needed to give you the reason why I put only three stars on comfort and experience. Other than that I didn’t like how I had to pay for any entertainment provided by the airline."
Pros: "Being such a long flight I would think complementary entertainment would have given you 5 star service"
Pros: "Appreciated the friendly and kind staff members and crew. Also, we were able to catch a head-wind and arrived in LA about 15 minutes early. The skillfullness of the pilots in avoiding several spots of potential turbulance. Bags arrived promply and without incident. (Thank you!!) HA is generally so much more pleasant than nearly every other US airline; thank you so much!"
Cons: "The very crowded plane with virtually no empty seats... The fees for head-phone sets... The slow-response entertainment system for use by passengers... The limited choice of movies involving non-juvenile topics - would have appreciated at least 4 or 5 films to select from that involved some kind of sophistocated comedy, mixed with a touch of drama or high-quality story line. (Did select "The Big Sick" which was of very high calibre, but no other choices existed that were similar to this style blending comedy with deeper and reflective themes.) The small sizes of the snacks, which were actually very tasty (chicken teriyaki warm sandwich and potato chips)."
Pros: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Cons: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Pros: "The crew was very friendly and did great dealing with some difficult passengers. They also kept us going with snacks and drinks."
Cons: "It seemed really hot on the plane for the whole flight...I feel like it could have been 10 degrees cooler and no one would be uncomfortable."
Pros: "Screen with usb outlet. Blanket and pillow were provided."
Cons: "Seats were compact and there was no available seats to change when checking in. No food or beverages beyond water we’re offered and the screen turns itself on during announcements/when approaching destination, even when turned off."
Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."
Pros: "This was an older aircraft so there’s just 1 screen, no outlets, no WiFi. The good part is that because you don’t have media, you can sleep. It’s super cold, but you can purchase a blanket for $10, which includes a pillow. The meal was free, a warm sandwich and chips."
Cons: "I didn’t like my seat which didn’t have a window nor was it an aisle seat : 16J"
Pros: "Smooth Flight, decent food."
Cons: "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
Pros: "Crew was friendly. Plane looked well maintained"
Cons: "Delay in boarding by almost hours with no real explanation as to why"
Pros: "That there were complimentary meals and drinks"
Cons: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Cons: "My first time traveling with HA.Flight attendant was rude and dismissive. At one point he miss my mom n I n perceive to serve people behind us."
Pros: "direct flight to Hawaii. Left and arrived on time"
Cons: "No space in seating, every thing costs on this trip, to include $10 to use a blanket, $4 to use ear buds. Any movie even old like Beatle juice for example was 7.99 per movie, tv shows were also 7.99. I have fly about every couple months both in USA and internationally, and all US carriers are by far the worse service."
Pros: "I enjoyed the food service."
Cons: "The plane landed late and then we drove around the tarmac for an hour! This was frustrating"
Pros: "the most beautiful ladies and men of the airways....great juice....with cane sugar now vs cancerous high fructose corn syrup....delicious snack bag of crackers......no free in flight entertainment is kind of lame....and i would like the opportunity to be able to have more water on the flight.....8 ounces in 5.2 hours is a bit dehydrating....but overall with all my bitches aside....nothing better than hawaiian air...did i mention how beautiful the crew was?"
Cons: "no free tv or movies not enough water( i could have asked more but you know...don't want to be a bitch)"
Cons: "The flight was horrible.Delayed for over 7 hours Maui, with the crew giving us "30 min" updates which weren't updates at all except that we don't have an update, finally after 5-6 hours, they gave us meal vouchers and told us to come backt to the holding area at a certain hour. Then, when we got back they told us we were going to be flying over to Honolulu and picking up the new flight crew, I PAID FOR A NON STOP TICKET! NOT ONLY DID WE FLY TO HONALULU, THEY MAKE ALL OF US GET OFF THE PLANE AGAIN AND GET ON AGAIN AFTER 1-1.5 HOURS. I WAS SUPPOSED TO BE HOME AT 9:50PM ON SATURDAY NIGHT, INSTRAD LANDED AT LAX ON SUNDAY AT 7AM. NO ONE WANTS TO TALK REFUND, IT WAS A MESSY SITUATION - SEVERAL CUSTOMERS WHERE ONT HE PHONE WITH BOTH HAWAIIN AIRLINES AND PRICELINE, KAYAK TO FIGURE OUT WHAT WAS GOING ON."
Pros: "Boarding was a breeze."
Cons: "The overhead light was left on way to long, which made it hard to go to sleep. I had also hoped for a snack of some kind before landing."
Pros: "Airbus aircraft was in nice condition. Cabin was clean and relatively quiet, aircraft design isolated in-flight wind and engine noises. Takeoff and landing was smooth. Piloting crew was professional. Most of the flight attendants were very hospitable."
Cons: "One flight attendant was consistently rude and grumpy. She is definitely in the wrong end of the business. Flight was only half-full and I feel flight crew should have been more attentive. It was an afternoon flight, and no was was expecting to sleep. I had to get out of my seat to ask for coffee and water refills more than once. Hey, flying nowadays requires you stay in your seat as much a possible, and to that end the attendants should help, not continue to do as little as possible and the bare minimum."
Pros: "Had a late departure from Honolulu because of an equipment repair, but the flight itself was fairly smooth and we were were grateful to have a bit of extra room on the plane because several nearby seats were not occupied. Luggage was delivered perfectly on-time upon arrival at LAX - thank you! Really appreciated the excellent customer service offered by Hawaiian Air prior to this trip, when one of the flights had to be rescheduled because of illness. Representatives were efficient, polite, and very understanding - Kudos to this carrier!"
Cons: "The touch-screen "display" was not so convenient to operate and seemed a bit archaic in style. Our outbound flight had been filled to capacity and was very unpleasant re long lines for the restrooms - but this return-segment of the trip was not crowded at all and presented a wonderful contrast."
Pros: "Hawaiian airlines was the most accommodating, professional and comfortable airline I have ever ever been on. I can't wait to fly with them again, back to Hawaii of course."
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Pros: "The flight attendants allowed me to sit up front so I could run off the plan and make my connecting flight. If I was not in an atheletic person, I would have missed my flight."
Cons: "The delay and having to run like I wa back in high school running the mile."
Cons: "Only $20 meal voucher was given. Waited in the airport for an additional 8 hours. I arrived 2 hours early, so with 8 hours delay and 6 hours flight, this turned into a 16 hours flight. What a nightmare!!"
Pros: "I like the crew coming back from Hawaii. They were very friendly and accommodating and had a sense of humor. This was on the 2:50 pm flight from Honolulu to LAX. I did like having a meal on the plane that was free and complimentary wine. Thanks!"
Cons: "I did not like the check-in process at the Honolulu airport. It was a hot mess. Lots of flights going out at 2:00 pm. and the lines were confusing! Very few were directing us. We saw big signs that said: step 1, step 2, and step 3 but no real designation for anyone to follow. TSA pre-check should be clearer. If you are going to another island or if you are going to the Mainland, be clearer which line to get in. Bigger signs please. This was a chaotic self check-in. Thank goodness I came to the airport 3 hours early. Much better organization at the LAX airport."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Cons: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "lovely stewards and stewardesses, most needed warm soft blankets"
Cons: "vegan food was awful and poor nutrition, cold, huge plane with light panels so high up in the ceiling that when and if you turned them on to read, it was bothersome and intrusive to others, poor choices of movies, few currents ones, seats, though leather, had been used too many times before me and were not comfortable, had to put my seat up so person behind me could eat aisles so small I could not walk and stretch if carts would being used, aisle handles don't raise so when my companions had to go to the bathroom, I had to ask the person in front of me to raise their seat!!?? Insufficient leg room better trip on my return mostly because of the plane, it was smaller and better seats..it was a 380"
Pros: "Great selection of movies, i liked that the economy cabin at the back of the top floor of the a380 was more personal than a larger economy cabin. Crew were happy to serve me drinks throughout the flight after the halfway point when i started drinking"
Cons: "I would love love love to see airlines recycling the majority of the waste generated during flight..."
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "it was nice to get an early phone call about flight delay and given a food credit for the delay, pleasant check-in, smooth flight, take off and landing."
Cons: "the poor boarding control and information. delayed boarding time and no-one from Qantas at gate until 45 minutes past the time scheduled on ticket and no communication of why nor when we would board. new passengers arriving were allowed to start getting in at gate before notifying us who had been waiting there to be told to get in or in what order. seat arm rest (between seat 58b and 58c) was wobbly. Entertainment movies need newer choices specially for people like me who can't sleep on long flights and have seen all this movies. where's the classical music?."
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Cons: "Having to pay for food in American Airlines codeshare flight."
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Great service as always!"
Pros: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."
Pros: "Leg room plus space between window and aisle seat"
Pros: "The inflight service was very friendly. Flight was good, smooth."
Cons: "Flight late arriving c. 30 mins. Could not get the entertainment working on a 5+ hour flight."
Pros: "The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time."
Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"
Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"
Pros: "The crew were nice and apologetic for my terrible seat."
Cons: "Seat was known to crew to be a pain - I couldn't sleep, I was constantly being bumped into. No option to request intolerance sensitive food."
Cons: "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Pros: "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Pros: "Totally reasonably way to fly to tahiti. It seems like a well run airline."
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Cons: "Very tight seating-uncomfortable. Crew was not very friendly"
Pros: "Super Easy"
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Cons: "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Pros: "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Cons: "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Cons: "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Pros: "Boarding process was great and ample overhead room for baggage."
Cons: "The attendants were cold. The hot entrees were bad; the rest of the food tray was good. Half the bathrooms were inoperable due to mechanical issues."
Pros: "Safe arrival"
Cons: "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Pros: "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Cons: "Food was mediocre."
Pros: "seat in business class was fair to poor- unable to fully recline\ food was poor"
Cons: "seating and food"
Cons: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Pros: "great entertainment options"
Cons: "horrid food"
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Cons: "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Pros: "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Cons: "Having to go outside and climb stairs to board. Food could have been better."
Pros: "I got I'll on the flight and the crew was very helpful."
Cons: "I really don't know as besides being sick I tried to get as much sleep as I could."
Pros: "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Cons: "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Pros: "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Cons: "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Pros: "Frendly crew, drinks unlimited, and lovely time overall"
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "Great service, from booking seat assignment to meals, the staff could not have been better,"
Pros: "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Cons: "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Pros: "Excellent service"
Pros: "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Cons: "It had to be the worse experience ever."
Pros: "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Cons: "Can't think of any negatives."
Pros: "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Pros: "Excellent staff service at the airport and short lines. The seat leg space is ample and seats are comfortable with good amenities provided including blanket, sleep mask, ear buds, and headphones."
Cons: "Frequent delays in boarding and taking off. No convenient way to reserve seat preferences online"
Pros: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Cons: "No choice for the meal. They had run out of one dish..."
Pros: "The plane was on time."
Cons: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Pros: "They were able to secure our connecting flight at the check in gate which was nice, the tv entertainment was excellent service was attentive."
Cons: "The flight had been delayed over an hour yet still showed as on-time at the airport and on kayak. Had we known ahead of time we could have adjusted our schedule."
Pros: "Colors and design are beautiful. Staff is courteous. Appreciate the extra giveaway bags. Food is nice and pretty decent. First flight to PPT was great. Returning flight to LAX was bad."
Cons: "In comparison to the flight we took from LAX to PPT, this plane was ancient, and the technology was really lackluster. The tv screens were super old and the quality was very bad. My screen was completely fuzzy and striated.. The movies froze continuously, and you didn't have control over when you could play something. The magazine guide to what was playing didn't match what was playing. You needed to use the airplane headphones with a double jack because the plane was so old, and the headphones were super uncomfortable to wear in comparison to my own personal headphones. I ended up using my own headphones, but that meant that I only had sound in one ear. There was no USB port to charge your phone. It was just very disappointing considering the airplane going to my destination was more state of the art and comfortable, and I was expecting the same going back. For an 8 hour red eye, I was counting on being able to watch good movies. I tried to watch three different movies and couldn't watch any of them through completion because they froze midway through at some point and never restarted. Most of the movies were in French too even though our destination was LAX. Super disappointing. Especially considering how expensive the flight was. Also on the flight to PPT, they even gave you a Tempur-pedic pillow for your back which was so helpful in terms of overnight comfort. There was nothing like that on this flight. Also there were no temperature controls and I had cold air blowing on me the whole flight that I could do nothing about. Lastly the food schedule was strange in that for a midnight flight, they kept you up for another 1-1.5 hours to do a light dinner service. The food is appreciated but I think going to sleep right away is way more important. Seats are super tight also. Thank you."
Pros: "Flight attendants were nice and Lights turned off shortly after T/O to help people sleep, but not much else."
Cons: "Flight delayed 2 hours--very hot waiting inTahiti airport, especially when original T/O time was 1 minute before midnight."
Pros: "Crew service was great- friendly."
Cons: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Pros: "The flight personnel are very nice and accomodating"
Cons: "No seat assignment ahead of time is a terrible idea. There is a mad scramble at the airport to avoid middle seats. The check-in procedure in Papeete is primitive and requires waiting on line for an inordinate amount of time. The food on board was terrible. The omelette tasted like cardboard Movie and TV selection were poor"
Pros: "My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again."
Cons: "It got me to my destination in peace."
Pros: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned."
Pros: "The pillows, blankets, socks, eye mask and head phone were all set out. No need to ask. I liked that there were drinks and snacks available thus eliminating the flight staff fr hauling carts up & down the isles allowing for more rest on the plane."
Cons: "There was no soap in the bathroom the entire flight. Some attention needs to be paid to the cup holders. There is lots of dirt there. The planes carpet was worn out. Time for a face lift."
Pros: "Not much"
Cons: "Too hot Food was awful Delayed on both ends"
Pros: "Crew, cleanliness."
Cons: "1 our sears were change from 2 aisles to the last 2 seats of the airplane without the checkin counter informing us. These seats didn't recline. 2 food was much below average. 3 my tv screen was very blurry"
Pros: "I love everything with Air Tahiti Nui."
Cons: "The agent at the counter was unpleasant. I had the impression that I bothered her"
Airlines flying from New Zealand to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Zealand to Los Angeles
Masks required on board, masks provided on flights from New Zealand to Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from New Zealand to Los Angeles
Testing for antibodies, testing for symptoms for flights from New Zealand to Los Angeles
Waiving of change fees. Search flexible flights from New Zealand to Los Angeles