Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "Delayed by an hour and spent most of it taxiing."
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Safe flight"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Left right on time."
Cons: "The wi fi should be free of charge"
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "Convenience and easily accessible"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Pros: "The crew was ok. There wasn't much to offer by way of amenities, but were accommodating."
Pros: "Crew was OK"
Cons: "No internet, no movies, NO RECLINER chairs, leg room is very small. Not comfortable"
Pros: "On flight crew was great."
Cons: "Airline planning was terrible, as was in-terminal customer service."
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "Nothing, was horrible"
Cons: "Better service"
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "The crew was funny."
Cons: "I wish there was complimentary snacks."
Cons: "Newark airport can never run on time! Flight was late leaving I’ve 2 hours. But ... the crew made up for it with their hospitality. Thank you!"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "I did leave my freezer Ziploc bag of medication in the front seat pocket of my seat, called spirit and Mccarran airport in Las Vegas and said no one turned in the medication. Told me to call Chicago because that’s where the plane went after leaving Las Vegas, I called Chicago but have not gotten an answer back if it was turned in there. It’s my heart medication and my blood thinner which is very expensive and a couple of costume jewelry necklaces. I wish someone could help me locate this medication, it’s very expensive."
Pros: "Happy that I finally got there"
Cons: "Flight 525 to Fort Lauderdale originally scheduled for Monday, Aug 13. When we were about to leave the house we received an email -delay til 5:25, Moments after 6:10, and finally an hour later flight canceled. After a few calls to Spirit customer service, we were offered to be booked for a flight at 8:25. In the process of the conversation, the line was dropped off, minutes later I called again and the agent said that all tickets sold out and first available Wednesday 08/15 at 6;30 am. I had nothing but to agree. I continue to call customer service and after spending on calls hours and hours, I got lucky and booked at the same 525 Flight 24 hours later. Arrived two hours before departure, and got informed that the flight late one hour, then two and a half hours, then 4 hours..... Finally, we took off at 9; 45. From the moment we arrived at the gate 41 and 45minutes before departure no representative was present at the gate. I'm a person with a disability and was trapped in a wheelchair for hours and no one informed about any updates. Hours without water, food and most important information. Thanks to Kayak and Spirit app I got updates on my phone."
Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"
Pros: "The new A321."
Cons: "Delay and zero entertainment."
Cons: "The staff was rude and not sensitive to people’s needs"
Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"
Cons: "Spirit airlines changed gates at the last minute and 10 people including me missed the flight ... then came thing happened again ... was stranded at the airport for 24 hours and lost my hotel reservation ... worst travel experience ever"
Cons: "Limited space , over priced food and drink"
Pros: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "I set the dates for our trip for April 12 to April 15, for some reason when I got the email confirmation the trip was set for January 15 to 18; I had to call Spirit Airlines and ended up paying EXTRA $ 70.00 dollars to get the right dates and another couple friends were doing it at the same time and the same happened to them"
Cons: "Spirit is awful in every way"
Pros: "All was well, on time and smooth boarding. The bare fare is just that...if all you need is a seat on a flight you are set. If you want to check a bag, pick a certain seat or buy water or a snack you have to pay. But the crew was nice and the plane was clean."
Pros: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Cons: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Pros: "Delayed 3 hours. The personal item and carryon sizes are smaller."
Pros: "The original ticket price was ok but it was barely a positive."
Cons: "The original "cheap" ticket became meaningless when I had to pay 120$ for my bags. Plus pay for water on the flight? The seats don't decline. It is the most uncomfortable airline I've ever flown, and will hopefully never have to fly with spirit air again. The ticket price isn't even that cheap."
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "Customer service handling flyers not getting on board. Unwilling to work with flyers to come to a resolution. Watched as plane pulled back from the terminal before departure time."
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "All. Price too high for kind of service"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "The flight captain reported the reason for the delay before we took off."
Cons: "My boarding pass had a outdated boarding time. It read 9:10. The emails had us leaving at 11:12. The confusion made me think I was going to miss my flight wading through security. I got to the gate to find out the plane had not even arrived yet."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Cons: "They charge for everything"
Pros: "Fast service hilarious staff"
Pros: "flight leave on time."
Cons: "leave on time."
Pros: "Nothing at all."
Cons: "$57 for carry-on. $50 for check in bag. $10 to choose a seat or pick a random seat for free. This is ridiculous. I will never ever ever fly with Spirit. Leg space sucks for tall people like myself. Spirit doesn't offer drinks or snacks for free. I know other airlines that do. This trip was last minute and I had no choice to book."
Pros: "No delays both ways was nice"
Cons: "If we wanted a drink or a small snack, we had to pay. I did not know that we had to pay for our carry on bag. I thought our flight cost was a steal until we had to pay for our bags. We had to spend $90 for both ways."
Cons: "Spirit Airilnes doesn't really care about you, they charge for water, the staff are mostly indifferent, and the overall experience is degrading. They are able to do this because they offer cheap flights; their argument is essentially "Go somewhere else if you don't like us." The fact that they package it in a friendly, 'hip' aesthetic makes the whole thing slightly insulting. It feels like an Apple commercial gone wrong. Unless you're really, really on a budget or there are no other companies, don't go with them. There's nothing more expensive then cheap sometimes."