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The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot

The check in on my phone was very convenient and saved me time

Crew and plane

Fees / no free checked bag / no food

Por culpa de que atrasaron el vuelo en newark perdi el pasage de miami a santo domingo y me estube que quedar en el aeropuerto sin dormir asta que dieran las dose del medio dia del otro dia american aieline no sirve como para viajar ya que como fue culpa de ellos por lo menos me ubiesen buscado un hotel barato para descansar no dejarme tirado como perro en el suelo durmiendo y sin comer bocado alguno

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing about this flight did I like.

Two planes cleared for boarding by the engineering were found to have mechanical problems after boarding. Engineering department didn't even know that a clearing code had to be recorded after repair work, this caused repair work to be done again only to get the code. Flight was 3 and half late causing me to miss my sister's funeral.

I loved the safety movie that United created. It's awesome! I also enjoyed their holiday presentation, also safety related.

The crew very friendly.

The sets not comfortable!

the boarding was on time as well as the fly time. the attention was also excellent and fly price was good too.

It was delayed 3 hours

all the attention