Another jetblue flight, another 5 hour delay.
I don't recall hearing any boarding announcements, people just started getting in line. Flight attendants were nice. A bit chatty with each other but helpful enough during our tarmac delay. Plane ride was very comfortable.
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "We had a 5 hours delay and crew didn’t have any information"
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Cons: "Syncing phone to flyfi entertainment"
Pros: "Professional crew and new aircraft ."
Cons: "Delays on departure and arrival."
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Crew members"
Cons: "K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back."
Pros: "Earache and headache"
Cons: "After being delayed going from Newark to Ft Lauderdale-Hollywood by an hr, I was then delayed TWICE going back! First time flying with JetBlue and I’ve never been more disappointed! Rather not have any legroom and make it to my destination ON TIME then to be an hour an a half late!"
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Cons: "My flight was delayed by 3 hours both on the way there and back"
Cons: "You get what you pay for"
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "The food"
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Cons: "Old plane old seats old tv limited movies"
Pros: "The entire trip was comfortable I have no complaints"
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Pros: "Nice leg room."
Cons: "Both flights were delayed. Plus, for this flight, I sat in row 8 but had to put my bag in the overhead compartment in row 18!!! Huge hassle to get back to my seat boarding, and a long wait to get it to get off!!!"
Pros: "Everything was perfect"
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Cons: "The TVs were not working and shutting off sporadically."
Pros: "Friendly crew & pilot!"
Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Pros: "captain and crew were friendly and 'upbeat' with addressing passengers. glad there was small drink and snacks offered even if flight was very short. definitely keep the snacks! I was glad to have it as I hadn't eaten anything before traveling and needed it."
Pros: "The leg room is great and that they board from the rear to the front, prevents/reduces how much you're bumping into people to board."
Cons: "Width of the seat."
Cons: "Delay the fligh two times"
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Pros: "quick and easy flight"
Cons: "no entertainment screens at all!"
Pros: "The crew is always smiling and ready to help you and I really like that."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Very pleasant crew. Very helpful And always smiling"
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Cons: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Cons: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Very professional cabin crew"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Finally got upgraded!"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Cons: "I loked everything in my trip"
Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Great new 737 MAX 8. Comfortable seats in First Class and great entertainment system. Crew was professional and courteous.
Even got a first class seat
The staff is very overzealous with mask enforcement
Flight delayed, cabin was very hot, not explained what was going on.
The cabin crew was great to movies were a little old are overall excellent
Cons: "16 hour delay is unacceptable"
Pros: "Clean plane, organized crew"
Pros: "Smooth flight"
Cons: "Everything was fine"
Cons: "Server forgot to serve drinks to 3 rows."
Pros: "Has a great crew on this flight..."
Cons: "You really should include some form of entertainment... at least sitcoms or the news..."
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Pros: "The gentleman at the baggage check-in kiosk was outstanding. UA needs more employees like him!"
Cons: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Arrived on time."
Cons: "The seats were very uncomfortable i left the flight with back pains. Very tight space. No TV screens. Not enough room To even open up a laptop"
Pros: "Crew on board"
Cons: "No chargers at any seat in coach and flight was delayed 2 hours."
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Cons: "Very uncomfortable seats with practically no legroom A/C poorly circulating and hot temperatures on the plane Very long delay for takeoff while on the ground with little communication from pilots"
Pros: "Free wifi & drinks, good time and friendly staff"
Cons: "The ride was bumpy (not their fault) and the plane was just loud in general."
Cons: "I had ear ache probably caused by the pressure"
Pros: "A safe flight. Free entertainment after a delay"
Cons: "Late departure. Overbooked- no seat choice. No air conditioning for 30 minutes and hit. 1.5 hours to get a water"
Pros: "The time of the flight"
Cons: "The costumer services"
Pros: "Staff was friendly and accommodating"
Cons: "Delayed several times. Very inconvenient ."
Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"
Pros: "I love everything very good"
Pros: "Landed on time"
Cons: "Had to check in carry on while others were bringing two/three bags onboard. Entertainment was broken. Snacks were mediocre."
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Crew were not very helpful in fact they were actually rude ."
Pros: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pros: "The flight arrived half an hour early to my destination both ways, going and coming."
Cons: "I wish the flight attendant were more friendly. On my going flight the flight atrend antique was a little short and rude. And on the flight coming back, only saw your 1 smiling and it was to laugh at a passenger with her co-worker."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
Cons: "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."
Cons: "Delays and accommodations"
Pros: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Cons: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."
Pros: "I loved the Boeing 787 Loved everthing about it."
Cons: "That I wasn't in First class."
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "Weelchair service is bad"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The crew was pleasant and they came by a lot to give you water for the most part"
Cons: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."
Pros: "The plane was half-empty, so I felt comfortable."
Pros: "I love the big seat it's comfortable"
Cons: "We pay so much money for the big seat ,they could have offered us a drink"
Pros: "The lady crew members were well dressed, helpful and very nice."
Pros: "Plane was new and I also liked the fact that they did not charge you to breathe you only have to pay extra for everything else even a cup of water cost three dollars"
Cons: "They charge you for everything including water for three dollars. Their baggage has a maximum weight of 40 pounds unlike any other airline. They make you pay for carry-ons. They make you pay to pick your seat. You have to pay extra for everything so the bottom line is spirit is probably the most expensive airline to fly. The seats are tiny the trays are tiny, they don’t have TVs, seats do not recline. First and last time Flying with them. My bags were 42 pounds and 46 pounds and I had to pay and additional $30 for each of them."
Pros: "It left on time"
Cons: "Seats are too narrow"
Pros: "Excruciating- so uncomfortable- as a commercial designer;whoever makes the decision on the chairs needs to sit in them for 5 hours; they would then have made a different choice"
Cons: "The flight attendant on the red eye was talking and laughing the whole time. Very rude, inconsiderate, and unprofessional. Seats are very uncomfortable."
Pros: "I paid for a big seat and was glad I did."
Cons: "By the time you're done paying for all the extras it's actually as, or more, expensive than other carriers."
Cons: "I hate spirit airlines. Crew was rude and plane was super uncomfortable and they charge you for a cup of water!"
Cons: "Flight got cancelled after security check in, just over an hour before take off. Also, no accomodations were provided. Other spirit flights also got cancelled after 3 hours of take off time. Truly Chaos and spirit did a pathetic job in managing it. NEVER EVER TAKING SPIRIT."
Pros: "cheap ticket"
Cons: "But you'll pay for that cheap ticket at the end"
Pros: "I liked nothing. If I could give them 0 to negative stars, I would."
Cons: "The employee was rude. We waited in line (not moving) for 1 hour and change. They cancelled every single one of their flights to Florida. Their next available flight was for Wednesday, August 7th. We asked if their were any other flights going to FLL and she said she couldn't help us with that. She said we would have to go upstairs and check for ourselves. We asked for the manager and she's said "she's on her way". A man came and told us that whatever was under Spirit Airlines was the only thing we can refund to you. My brother asked the lady "I thought you said the manager was a she". The lady goes "we have two". My brother goes "well, can we speak to her?" and the lady, in a very rude tone goes, "well do you want to hear the same thing twice?" The only reason we argued back was because that lady was extremely disgusting to us. The lady claimed we got an email sent out to us saying our flight was cancelled and it was not. We showed her our phones too. She said "how do I know that you're not lying about the email?" Anyways, we got refunded on our tickets but the reason we were going was for a game the next day (Aug 5). Those tickets are nonrefunable and Spirit Airlines is responsible for that because this was caused by them. We also rented a car for the days we were going to be there, which I also think they're responsible for. The game tickets were $65 each and it was 4 of us. The car rental was $97. All that money went down the drain because Spirit Airlines cancelled all of their flights. I emailed the car rental place and we couldn't get refunded and the guy said that it's the airlines fault for cancelling the flight and they should pay for everything. I will definitely not recommend this airline to anyone. Moral of the story, SPIRIT AIRLINES IS RESPONSIBLE FOR EVERYTHING! Soon, this Airline will be out of business. Flight info : Flight #525 EWR > FLL / August 4, 2017."
Cons: "im not one to complain but Wiskey Tango Foxtrot. I show up to the gate and they somehow canceled my reservation and gave my seat away! They put me standby on that same flight. We get to the gate and it's delayed an hour. After an hour it gets canceled because the flight attendants all called out!!! Seriously. Go to the front they put me on the next flight at 6pm (8 hours from the original flight I was booked for) That one gets delayed 2 hours and at this point the plane is over booked so I figured I'll just give up my seat and fly another day. Go to the front counter dude says the next available seat is in 12 days!!! And even if I want to change my flight the manger is on break. He turns to the guy next to him and in Spanish asked where she went and he said she went to the house. She is the only manger in the airport that has a code to change anything including giving my money back. So I book a flight with United and go back to the house. Worst experience ever. I'm in the military and fly constantly and have never had this horrible experience."
Cons: "firstly they have given me earlier flight. Now after lot of drama they cancelled the flight. Passengers are left stranded. After that they decided to fly one flight which will be at 11 PM but seats are full. They have issued me 6 AM flight for next day. No one was at customer center to entertain us. Tried reaching spirit people luckily I got stand by in 11 PM flight and I got cleared the stand by list. But I have a very horrible experience with Spirit. They don't entertain people properly"
Pros: "I loved the personalities of the crew and pilot; they were very warm and I felt as though they were comfortable being themselves. We arrived 1.5 Hours early to our destination which was great except there was no gate for us when we arrived..which brings me to my qualm.."
Cons: "We were on the plane for 2.5 Hours waiting to be assigned to a gate, which was very frustrating."
Cons: "The staff weren't professional.they did a horrible job in letting us know what we can carry on to the plane and what we couldn't. We ended up having to pay more"
Pros: "The staff was friendly and even funny at times. Check in processes was very easy."
Cons: "When I got to my seat there were peanuts all over it. Also they cut off the lock from my boyfriend's suitcase which I dont get. It was a TSA approved lock so they just needed to unlock it. They also cut off a lock from a side pocket of my bag. I don't get why. Need to buy new locks now."
Pros: "TSA Pre Check"
Cons: "Both flights on vacation were 2.5 hours late. No one inform me that the greatest discount on bags could be gotten if you book your bags during the session where you booked your flight. I view this as Kayaks fault not Spirits, although I don't think highly of Spirit right now."
Cons: "They separated us and put my 2 yr old all by herself 17 rows back and we have 3 children they put the other two children alone 3 and 8. They charged us for carry ons that were with in guideless except for the wheels on the return flight we didn't let them see the carry ons and no one said anything and were not charged the ripped us off on the out bound for 82.00"
Pros: "1. Nice crew that tried to compensate for everything else."
Cons: "1. Flight delays significant...4 hours late! 2. Tried to get me to apply for a credit card and fill in a form with my social security card number...NO WAY!!!!"
Cons: "U didn't like the fact my gate number change and the agent didn't mention ut to me."
Pros: "New aircrafts"
Cons: "The fact that you have to pay for luggage and limit each bag to 40 lbs. Its very easy to overlook the weight limits for luggage since it shows pricing for overweight bags and because of it I found myself unpacking and re-packing my bags at the check in counter which is very frustrating. Also this airline charges you for little things here and there which defeats the purpose of saving money. I ended up paying more for my seats thinking I they were going to be more comfortable but they were all the same except for executive class (or so I think its executive). So in conclusion I ended up paying almost the same that I would have paid should I have chosen another airline with bags included. Also the seats are DO NOT recline which sucks big time."
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "crew very nice"
Cons: "2 delays and then when arrived to counter wasnt let on plane 40 minutes before flight although already check in done, ticket printed, and bag paid for on line before getting to airport. had to be rerouted 2 1/2 hrs to atlantic city from nyc and pay for taxi and bus to get to nyc bc needed to get to nyc before 12 noon for a funeral. I was concerned if took next day flight it would be delayed and would miss funeral."
Cons: "The flight was delayed, there was 4 of us and we had to pay $80 for 1 luggage... they didn't give anything complimentary not even a bottle of water. There were no t.v. def. Not using spirit again"
Cons: "Flight was cancelled at 12 pm because of staffing issues and it's so hard to get anyone on the phone about reservations."
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "Service was ok and helpful... read sign before board to avoid extra charge and then you are ok..."
Cons: "If you board the plane with a lot of jews... Good luck cleaning the plane... they are dirty and filth..."
Pros: "Nothing really. The flight attendants seemed nice."
Cons: "Ridiculous delays, lack of accommodation, perceived incompetence, delayed the flight, then put it on its original schedule, only to sit on the plane for hours because Of what sounded like fake excuses (computer glitch, nationwide FAA issues (while other flights were taking off)). His on top of the already crummy service and policies (charging to select your seat is a new low). I'll never fly this airline again no matter how cheap it is."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Pros: "I had to pay $100.00 more for checking in my carry-on for the round trip which basically end up costing me why I would have had to paid for United or Delta. Thenow there is the issue of the chair those do not recline and the leg room is horrible... definitely will never ever flight spirit again"
Pros: "Luggage came through quickly."
Cons: "The flight was delay for about 1 1/2 hour. Luggage charged both way total $100. Expansive snacks. Non airport related: cry toddler and 4 loud bratty kids in front of us."
Pros: "Great flight, great flight crew"
Cons: "Seats do not recline, and there is absolutely no entertainment. Jetblue competes with your prices within $20 and they have full service airplanes."
Cons: "I was unable to pay for my carry on prior to flight because I could not access my account. There was some problem with my purchasing a ticket for my daughter. Her name and flight kept coming up. I had to pay 55 dollars for my small carry on because I did not pay online. I tried dealing with this during my 36 hours or so in Florida and was unsuccessful. I spoke to several Sprit Airlines people. I ended up leaving half of my things in Florida because another 55 dollars is ridiculous. I am not planning to fly Spirit airlines again. I understand rules and guidelines but found the lack of customer service in my case to be unacceptable."
Cons: "The seats were uncomfortable. They charge you extra fees for just about anything!! I couldnt even get a cup of water, in fact the a staff member made a joke and said she could turn up the air for me and laughed. not funny. The crew was so loud and talky, Everyone on th eplane was trying to rest but it was very hard. The gate was so very far away where Spirit check in was!!!"
Pros: "Flight attendants on both flights were very nice."
Cons: "Shortcut security was not honored flying to fll. Was unaware of the so calley "bare fare". I paid almost $300 for my flight just to find out the night before that I had to pay an additional $142 for my seats and bags. Water wasn't even free! Flight was late departing but arrived On time. On the way home I got to the airport 2.5hrs early even though I checked in the night before just to be put in a long line because spirit appeared under staffed. The Spirit agent took our long coiled line and put us outside in a straight line...in the cold and rain! While in line, a Spirit passenger was visibly and audibly crying. A few other passengers including myself tried to help her. We informed a near by agent who also saw the crying woman and told us "it's not my job. She's not my concern." The lack of care and customer service was ridiculous. Not only will I never fly spirit again but I will encourage friends and family to boycott them as well."
Pros: "Flight was on time"
Cons: "Attendants were rude Seating was uncomfortable Flight was very turbulent"
Cons: "Is my firts time and the last time I buy tickets with this airline, you have to pay for all, I don't recommend ."
Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."
Pros: "flight was on time and crew was friendly."
Cons: "didn't realize we had to pay for each checked bag AND a carry on (they counted my purse as one carry on) until we got to the airport. Ended up paying almost as much for the bags as we did for two round trip tickets! They offer cheap flights and then charge you big bucks for every thing else...classic bait and switch!"
Pros: "There was nothing about this experience that was handled well or in any way comfortable."
Cons: "First of all, the flight was delayed by more than 4 hours. Had I been notified of this, I wouldn't have had to get up at 3:30 AM to get to the airport in time. I signed up for the email notifications and am a Free Spirit member- none came. Second of all, the airport was in complete chaos. In fairness, there had been a shooting in terminal 2 the day before, but there was no organization, no one to ask about which line to stand in, etc.. A couple of employees with megaphones would have gone a long way. Third of all, the gate agent boarding the plane was the definition of rudeness and snarkiness. Fourth of all, while boarding the plane, and elderly man became unresponsive and had to be wheeled off the plane. Again, total chaos, no announcements. The man fell out of the wheelchair and expired on the jet bridge- ok, beyond Spirit's control, but the way the gate agent and flight attendants handled this was disgraceful. Fifth of all, we all had to disembark, then line up to board again, then they cancelled out flight. 6th- we were instructed to exit the terminal and rebook at the front desk. People ran like the starting gun had shot at the olympics. When I exited the terminal, we were met with a wall of people- total chaos- no one directing traffic- agents yelling at us- we were finally directed to line up outside in the hot sun (wearing black winter clothes) and proceeded to wait for over 4 hours. I didn't even get close to the desk- I booked a return flight on American for $430 out of Miami because people who were able to reach Spirit via phone (I was on hold for over 2 hours before my phone died) were saying they couldn't get us back to NYC until next week. I have tried unsuccessfully to reach Spirit to refund the money for my carry on bag."
Pros: "It was inexpensive for such a short notice flight and the crew is nice."
Cons: "Spirit is HORRIBLE. They herd you into the plane like cattle. I'm a female of average height/weight and I was cramped. There is absolutely no room to move. The seats are so thin you can feel every movement behind you. There is no food, wifi, or in flight entertainment. They rob you with a $55 fee to carry on a bag. It is $3 cheaper to check one. They cancelled my flight and would do nothing about it, other than give me a partial refund and a coupon for a hotel. A coupon!!! They wouldn't even comp me for a hotel. Customer service reps were extremely rude after me waiting on hold for over an hour. Never again."
Pros: "I want my money back, my fight was cancelled the staff was no good.. no help at all! Getting a lawyer!"
Pros: "I hated the whole experience will never fly spirit again"
Cons: "Hated the staff the flight the snacks and everything is horrible they don't give you complimentary anything which is not right given the fact you have to pay for everything already!!!! Worst airline to date"