Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
Pros: "The crew was good the set was not bad."
Cons: "Not sure"
Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Pros: "Free movies/TV"
Cons: "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Cons: "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"
Pros: "Quick flight, no complaints."
Pros: "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
Cons: "Same point - the point was full and I’ve already clarified that ."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Boarding process was smooth."
Cons: "The space between seats was very uncomfortable. I have never felt so crowded in a plane seat and would reconsider United in the future for that reason."
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Crew quite helpful"
Cons: "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"
Pros: "The pasta was great."
Cons: "Halfway through the flight the entertainment froze and could no longer have access."
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."
Cons: "Reduced leg room because of seat construction"
Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."
Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Pros: "Flight was good. Clean plane with tv's at every seat. Newark airport is really nice."
Cons: "Flight was very delayed which caused us to get into Phoenix close to 1 am. The whole airport was empty at that point which caused a delayed car rental. The Tv's on the flight are NOT free and neither are the snacks. I would think due to the long delay with the flight they would offer us free snacks or a free movie. But no."
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "everything service, manners, and even though I was in last row they treat me well"
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Pros: "Loved the crew, very friendly and attentive."
Cons: "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"
Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Pros: "As a military member, this airline offered me TSA checked, and I was able to go thru the line with my shoes on (small victories on such a trivial delight) the crew made it their best during the flight and kept a positive attitude."
Cons: "This airline is same as others, squeezing your $$$$ for every level of comfort. I can't believe the seats are so closed together i felt I was on an airborne mission. Unable to rest or lean back not even an inch! I wonder what's on their minds when they make these money decisions, hey!! you are sitting a human being not a mat on your truck . You have to pay for entertainment even on a 5 hour flight. Thank God the crew and Captain were amazingly good and decent."
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "Flight not too full"
Cons: "Delayed flight, cramped seats, charge for entertainment even though the airline magazine said it was free, crew was a little gruff"
Cons: "The wi fi should be free of charge"
Cons: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "The crew was excellent."
Cons: "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."
Pros: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Cons: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."
Pros: "Smooth flight, slept almost the entire way.."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Pros: "The crew was ok. There wasn't much to offer by way of amenities, but were accommodating."
Pros: "Crew was OK"
Cons: "No internet, no movies, NO RECLINER chairs, leg room is very small. Not comfortable"
Pros: "On flight crew was great."
Cons: "Airline planning was terrible, as was in-terminal customer service."
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "The crew was funny."
Cons: "I wish there was complimentary snacks."
Cons: "The seats were very uncomfortable and there was very little space."
Pros: "Everything was great!"
Cons: "I did leave my freezer Ziploc bag of medication in the front seat pocket of my seat, called spirit and Mccarran airport in Las Vegas and said no one turned in the medication. Told me to call Chicago because that’s where the plane went after leaving Las Vegas, I called Chicago but have not gotten an answer back if it was turned in there. It’s my heart medication and my blood thinner which is very expensive and a couple of costume jewelry necklaces. I wish someone could help me locate this medication, it’s very expensive."
Pros: "Happy that I finally got there"
Cons: "Flight 525 to Fort Lauderdale originally scheduled for Monday, Aug 13. When we were about to leave the house we received an email -delay til 5:25, Moments after 6:10, and finally an hour later flight canceled. After a few calls to Spirit customer service, we were offered to be booked for a flight at 8:25. In the process of the conversation, the line was dropped off, minutes later I called again and the agent said that all tickets sold out and first available Wednesday 08/15 at 6;30 am. I had nothing but to agree. I continue to call customer service and after spending on calls hours and hours, I got lucky and booked at the same 525 Flight 24 hours later. Arrived two hours before departure, and got informed that the flight late one hour, then two and a half hours, then 4 hours..... Finally, we took off at 9; 45. From the moment we arrived at the gate 41 and 45minutes before departure no representative was present at the gate. I'm a person with a disability and was trapped in a wheelchair for hours and no one informed about any updates. Hours without water, food and most important information. Thanks to Kayak and Spirit app I got updates on my phone."
Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"
Pros: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Spirit is awful in every way"
Pros: "All was well, on time and smooth boarding. The bare fare is just that...if all you need is a seat on a flight you are set. If you want to check a bag, pick a certain seat or buy water or a snack you have to pay. But the crew was nice and the plane was clean."
Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Pros: "Delayed 3 hours. The personal item and carryon sizes are smaller."
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Cons: "Customer service handling flyers not getting on board. Unwilling to work with flyers to come to a resolution. Watched as plane pulled back from the terminal before departure time."
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Cons: "On a 3 day trip I had a total of 9 hours in delays on 2 flights- and a canceled flight! They do not email or text you at all- not even the usual courtesy email most airlines send letting you know its almost time to fly, or check-in online. They never alert changes to flights. It's like they want you to miss the flight. Second time in 5 years booking with them and last time was just as bad. If you want to make your destinations on time- don't risk booking with Spirit."
Cons: "They charge for everything"
Pros: "flight leave on time."
Cons: "leave on time."
Cons: "Spirit Airilnes doesn't really care about you, they charge for water, the staff are mostly indifferent, and the overall experience is degrading. They are able to do this because they offer cheap flights; their argument is essentially "Go somewhere else if you don't like us." The fact that they package it in a friendly, 'hip' aesthetic makes the whole thing slightly insulting. It feels like an Apple commercial gone wrong. Unless you're really, really on a budget or there are no other companies, don't go with them. There's nothing more expensive then cheap sometimes."
Pros: "It was not bad but it could have been a lot better"
Pros: "Always great service and on time for me!"
Cons: "Waiting at tarmac for a gate"
Pros: "Liked my seat very much unitl the guy behind me kept hitting/pushing my back with his knees. Don't know if he was doing it on purpose but maybe?"
Cons: "Charge for everything. Long wait for luggage."
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Pros: "My flight 2 nj w spirit was so bad I booked an additional flight w jet blue and took a loss on the money for the returning flight w spirit"
Pros: "The crew was great! Flight was on time ... quick trip to PHX .. I chose it for the fare only - and may, now, again if a similar situation comes up. Good experience. I did not have bags to check as it was a quick turn (returned few hours later on SWA). So, didn't have to mess with the nickel and dime-ing for every little thing. Seats don't recline - quick flight -- didn't matter for me."
Cons: "Gate agent boarded 5 more passengers than aircraft would hold and then handled the situation VERY BADLY. After push back F/As finally noticed children in exit row."
Cons: "Flight from Phoenix was delayed. Takeoffs and landings were rough."
Pros: "On time."
Cons: "Cramped but it is expected when flying coach."
Cons: "We paid extra $60 for getting the wide seats in the front. Well, I can tell that we paid for be seated on the leftovers of the previous flight. Crumbs, papers, dirt and even full size nuts over the seats. Disgusting!!! I won't flight with spirit never again."
Cons: "Flight was canceled less than two hours before take off for scheduled maintenance"
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Pros: "Not much"
Cons: "The clerk upon my check in in phoenix was very sarcastic and smart w me. She continued to throw in her comments whenever I asked a question as if I was a nuisance to her or my questions were unwarranted.i was hesitant to get away from my normal carrier but I will never fly w spirit again because of this experience."